About Fergus

Fergus is a cloud-based field service and job management solution designed for small and medium-sized businesses. The platform helps users manage a variety of jobs including quoting, estimating, scheduling, contact management, job cards, timesheets, purchase orders and more. Built by a plumber, Fergus is made to suit up to 30 industries from electrical and handyman businesses through to roofing and security installations. It offers Android and iOS mobile apps, facilitating instant access to projects and related information. Teams in the field can also use the app to access job photos, descriptions, calendar, directions, health and safety functionality and much more. The status board in Fergus lets administrators view the status of jobs, get an overview of the ...

Fergus Pricing

30-day Free Trial, no credit card required. Free plan available. Timesheet only from: $9.60 per month. Full user from: $28.90 per month.

Starting price: 

$28.90 per month

Free trial: 

Available

Free version: 

Available

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Fergus dashboard

Fergus User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 148 reviews

User Profile

Wayne

Britton Electrical Solutions

Verified reviewer

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed March 2018

We have been using Fergus for almost 12 months now and are very happy with the program.

The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users. The other great feature of the software is being able to store job specific data like photos that are easily accessable

Pros

We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll. In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.

Cons

The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of). In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.

Duncan

J.T CarterPlumbers LTD

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

3

Functionality

3

Reviewed November 2020

Great product for any Trades company

Operational efficiency and purchase accuracy has increased exponentially. We purchased the product at the perfect time as we have been growing and evolving with Fergus. We could not be happier.

Pros

- User interface is very easy for the staff to use, mobile app is very usable to for the field staff. It's really basic but does exactly what we need.

Cons

We are a facilities maintenance plumbing - so an asset management portion of the software would be good as well as the Re occuring function would be very practical for us.

Reasons for choosing Fergus

Simplicity of use and also that it was founded by a kiwi plumber!

Reasons for switching to Fergus

This product was much to hard to operate for the staff, the thought was there but the interface was not executed well.

Amy

Pink Sparky Ltd

Verified reviewer

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

4

Reviewed September 2021

A far easier way to run the day to day of your business.

I’ve pretty much gone completely paperless - the calendar and task feature is my diary. The customer support is epic and I love using this software. It’s been a game changer for me.

Pros

How it keeps track of 99% of everything I need to run the day to day side of my business. I dunno how I managed with out it. Everything is attached to the job electronically and you can go back and look up what you need.

Cons

There’s no inventory to track the left over materials from a job to reassign them to another

Reasons for choosing Fergus

The customer support is top notch.

Samuel

Tradify

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: GetApp

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed November 2017

Sam

Endurance Plumbing Limited

Verified reviewer

Company size: 1 employee

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

3

Customer support

4

Functionality

4

Reviewed August 2021

Still great value for smaller businesses

Being able to track my profit/ loss on each job using the financial summary tab.

Pros

The pricing and Quoting feature is fantastic, with integrated supplier price books and search bars makes quoting a breeze. Also great to have pricing templates for larger common jobs in "favorites" section.

Cons

One Idea I thought would be great is a section to be able to write out plumbing reports for customers which could have photos etc added to them and would just generate out with the letterhead and customer info attached similar to the invoices would be great.

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