--- title: "Fergus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fergus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fergus is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/fergus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Construction Scheduling Software](https://www.softwareadvice.com/construction/project-scheduling-software-comparison/) / [Fergus](https://www.softwareadvice.com/construction/fergus-profile/) / Fergus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/fergus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/fergus-profile/alternatives/) # Fergus User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 155 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 103 reviews (66%) - 4 stars: 50 reviews (32%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The chat bot is very effective and informative. - How simple and easy it is to use and communicate to my workers. - Simpro I believe is one of the best systems however is rather expensive. ### Most mentioned cons - The reporting functins for quoteing especially is lacking. ## Fergus customer reviews Showing reviews 1-25 of 155 (page 1). ### Makes life easy - Overall rating: 4/5 - Reviewer: Liam G. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very streamlined and well thought out software. It is designed to make the tradesman's life easier and it certainly does that well #### Cons Recently they updated their pricing and it in my opinion is perhaps getting too expensive, considering there are plenty of competitors out there --- ### PRSL Taranaki - Overall rating: 4/5 - Reviewer: Karen K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered There are lots of benefits that outlay the cons. Have used Nimbus & Simpro in the past. Simpro I believe is one of the best systems however is rather expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Easy - Very visual - custom emails responses & templates - supplier invoice downloads (JA Russell) - field staff find easy to complete COC's and job cards - forms is easy to use for internal audits and tailgates #### Cons - WIP doesn't download very well would be great if PDF Option - unable to custom status's - unable to create credits for invoices have to void then recharge - quoting reporting would be great if we could filter to groups - hazards need to be mitigated by all staff however not all staff are scheduled on works? #### Reasons for switching to Fergus This was while opting with another company. When creating our company we started with Xero Projects but this was very limited in features. --- ### dissatisfied - Overall rating: 1/5 - Reviewer: SHARON D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Good program with potential but only if very small business. Not designed for anyone with more than 5employees and a few jobs at a time, developers not interested in listening to what's needed on sites. Once signed up cant talk to management ever. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros simple to use. works reasonably well for invoicing. easy to add employees . integration with xero and suppliers works treasonably well. #### Cons software programmers more concerned about template updates or calendrer than updates that make the system work better. No file management folders available inside jobs. Will be why we are looking into changing now to simpro as they have had this feature years. If speak to fergus get fobbed off with sometime or someone will call but they never do. --- ### Moving in the right direction - Overall rating: 4/5 - Reviewer: Christian P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I'm really positive about Fergus, I only upgraded to Pro again last month but I am trying to fully utilise its potential. Once you load up prices, favourites, forms etc it really is a wonderful addition to a tradesman's arsenal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Desktop and mobile sites are easy to use. Integration with suppliers and accounting software is key. Scheduling is simple and easy. Just starting out with forms but that seems like a really good option. Invoicing is easy. Customer support are always knowledgeable and get the answers needed #### Cons Sorry guys 2 things I know you have integrated with google calanders but I think just a calander similar to google calanders would have been suffice. I would really like to be able to look at a month display (like a widget on android) and see the upcoming work. When customers ask me when we can come back or when are we available, often I am in the field when I get asked this and being able to draw up a quick calander display would really help me. 2nd thing No inventory list of stock. Ideally I would like to have an accurate list of what is in staff members vehicles and what our holding stock is, just makes it easier when ordering or servicing breakdowns. #### Reasons for choosing Fergus It was free at the time!! haha, I used the simpro app a lot with my old job and just liked Fergus more. I think simpro is better for bigger companies where as Fergus has a lot of customisation that is important to a small business #### Vendor response Hey Christian, thanks for the review! Have you tried the month display on google calendar using our integration? I'll pass on to the team that you'd like inventory management, at the moment we only support Stock-on-hand functionality for accurate costing and invoicing. Thanks Replied April 2020 --- ### Great product for any Trades company - Overall rating: 4/5 - Reviewer: Duncan L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Operational efficiency and purchase accuracy has increased exponentially. We purchased the product at the perfect time as we have been growing and evolving with Fergus. We could not be happier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros - User interface is very easy for the staff to use, mobile app is very usable to for the field staff. It's really basic but does exactly what we need. #### Cons We are a facilities maintenance plumbing - so an asset management portion of the software would be good as well as the Re occuring function would be very practical for us. #### Reasons for choosing Fergus Simplicity of use and also that it was founded by a kiwi plumber! #### Reasons for switching to Fergus This product was much to hard to operate for the staff, the thought was there but the interface was not executed well. --- ### Fergus for Tradies - Overall rating: 4/5 - Reviewer: Anna W. - Verified reviewer: Yes - Industry: Executive Office - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Fergus daily for multiple clients, so I'm quite comfortable with how it works and am now training people in Fergus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I love the Dashboard view. Once you've done some training, it's really simple to use and you can't really make an unfix-able error in Fergus. #### Cons The response time from the support team is much slower than a few years ago. I guess that's progress as they're a much bigger company now. However, the personal support and reaction time was fantastic a few years ago. #### Reasons for choosing Fergus At the time we chose Fergus over the others were it's ease of use, the Inventory price lists and price. --- ### Who let the Dog out - Overall rating: 5/5 - Reviewer: Bob W. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We could not organize our business day to day without Fergus #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great technical back up in layman's terms and we feel that we are being listened to. Your people who answer questions do a great job. I also like the information in "Notifications" about any problems that Fergus may be experiencing. #### Cons There is a lot of information and procedures that are a bit daunting at the start #### Reasons for switching to Fergus Fergus partnered with Xero, which my accountant uses. --- ### Fergus, why wouldn't you? - Overall rating: 5/5 - Reviewer: Jonathan L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow. Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool. #### Cons whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit --- ### By far the best job tracking software on the market today - Overall rating: 5/5 - Reviewer: Sheryl L. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered All field staff have access to all the information required to do their job, Creditor invoices are not missed off being charged as all invoices are imported directly to job and then with a push of a button directly write to your accounting software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, dashboard easy to navigate, able to manage job status at a glance, easy assigning of jobs to plumbers, able to export to payroll system, import Creditor invoices directly to job, easy importing of price book catalogues, able to access from anywhere as cloud based, quoting in seconds, and so much more. #### Cons Nothing to report - This software does not have any "Cons" to report back on, everything about Fergus is user friendly and yet Fergus are continually updating the system in an effort to make even more user friendly. --- ### good, easy and reliable. - Overall rating: 5/5 - Reviewer: Rynhardt Ray M. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered easy way to do invoices and keep track of jobs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The fact that it interlinks with your suppliers, and that the app shows you your tracking, that's good for invoicing and making sure the right times get added. #### Cons not any cons but adjustment or improvements, that can be made, on the maps if it can show you all your clients , and on the invoices if it could show that its been paid or voided or so would be nice. #### Vendor response Thanks for the review Rynhardt! We are always improving the system so if you have any specifics you can feedback to our team we would love to here it at support@fergusapp.com. Replied December 2017 --- ### A top notch platform - Overall rating: 5/5 - Reviewer: Lyndsay D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Overall Fergus is a great platform for our business. There is plenty of great tools for us to track and understand what’s happening financially in our business. It’s more than just an invoicing and scheduling system which is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chat bot is very effective and informative. #### Cons There are alit of features. Know how to use Fergus to its full capacity I think there could be a more simpler version for tradesman who may not be tech wise or prefer simpler tech. --- ### Fergus has made our lives a lot easier since moving from workflowmax. Much less manual entering. - Overall rating: 4/5 - Reviewer: Tristan F. - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Speeding up invoicing, better tracking of old jobs via photos/notes etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Entering time sheets, phone tracking, integration with our suppliers csv files, linking to xero, favourites lists with materials, photo attachments. Staff reply relatively quickly to any queries and seem happy to help. System seems to constantly grow, many new features since we first signed up. #### Cons Compliance's could do with some more auto-fill features like drop downs on frequently submitted parts. Off-line ability when it comes to filling in times on a job when you're out of service and searching jobs. Apprentice on entry level subscription cant search for jobs unless he is assigned to it which is a pain (has no search bar option at all). Quotes and estimates could do with being a bit more separate as we have a different blurb at the bottom for quotes than estimates and I have to alter it if its an estimate because we use the quote template blurb. Be nice if on the desktop version you could add multiple people to a time entry like you can on the mobile version --- ### Streamlining Made Easy - now everything is one place customers/supplier docs/ invoicing. Easy As! - Overall rating: 5/5 - Reviewer: Sonya C. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Time and everything else said in the review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A complete all round package you only need this and your accounting package. I use Fergus and Xero which integrate seamlessly together and the system can be accessed any time anywhere. Now that everything has moved from paper to cloud - nothing gets missed! Everything is loaded directly against the job and you can track your profitability throughout the project. NO more backcosting! Plus, all the timesheets are loaded for payroll - everything in the one place. But best thing is being able to call and talk to someone on the other end of the phone. Its great to be able to talk through a process and solve a problem quickly so I can return to business and get the job done. #### Cons That you are unable to change the colour of the text to make a point. For example it would be great if we could use red printing for the customers that are bad debtors and therefore when they phone a job in - it would be noticeable and easy to see. --- ### excellent - Overall rating: 5/5 - Reviewer: jason G. - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros simple to use and ease of use. makes my business much smoother. typing this message is now annoying me. #### Cons would be nice if customers had access to post notes on a job , so as we can monitor all correspondence. would be good if one person could insert hours for multiple persons on the online version and not app version (one click does all workers) being able to insert your own test certificates and compliance certificates (Australia) is a massive miss. when creating an invoice and importing workers hours it would be good if the description of what each worker did next to their hours so the client can understand what each worker has done, at the moment the hours and the job description are in different areas. Ipad pro does not let you type in lower font when entering materials to a job --- ### Great program - Overall rating: 5/5 - Reviewer: Trevor D. - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered A first i was a little worried starting a new program. But once it started and we got going, it is a piece of cake to navigate and manage. From creating a job - to invoicing. Its great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that every job is easily managed and can be traced back when required by clients. If all information is loaded on to each job, it makes life so easy to manage, service, and invoice all at the click of a mouse. #### Cons Not a lot really, just minor things when allocating jobs to staff. When changing a job to another staff member, you then need to physically need to go back inot the job and physically delete them from that job, as it will show up on the system that they have not entered time, or need to attend site. --- ### builders review - Overall rating: 5/5 - Reviewer: tom f. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the ease for my employees to use with time sheets and seeing what jobs they are allocated too. invoicing structure to jobs makes life easy. #### Cons I have a lot of builders using fergus to run there businesses, and all really enjoy it. the one thing we would all really like to have on fergus is Gantt chart system for us to run our jobs in. doesnt have to be to technical to start with but it would really benefit us in programming our jobs and passing onto clients. Id love you guys to have one as i currently have to pay for it through another company and it gets rather annoying and confusing. --- ### Plumber/Gasfitter. - Overall rating: 4/5 - Reviewer: Brendon K. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Ok. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Can do the basics that helps my business function. #### Cons Couldn’t work out how to set up favourites. --- ### great to use. you can access your jobs from anywhere even out of the office - Overall rating: 4/5 - Reviewer: Colin H. - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Our business is now more organised and we are able to allocate different areas of the job process to different staff members as their job function requires eg quoting, doing the job, invoicing, etc. lt cut right back on paper work and the hours entering supplier invoices into the correct jobs -now done automatically. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The access to all the job files even when out of the office using a tablet. The pictorial view of all your jobs and at what stages they are at. The ease of importing your supplier invoices directly into a job. The help support is good and reasonably quick. #### Cons importing materials into an invoice when extra materials are added after the invoice is started, you have to re-import the whole lot again. On the schedule calendar there is no ability to indicate if a job time that is scheduled if it is fixed or floating. --- ### Fergus save the day - Overall rating: 5/5 - Reviewer: Jonathan H. - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Wonderfully encouraging #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ll keep it simple and straight to the point. If you don’t use Fergus then you are missing out big time. I’m nearly at the end of my fourth year in business with a busy little maintenance Plumbing business. Being a newbie I’ve made lots of mistakes that have cost me a small fortune. Not having Fergus to date is the biggest one. It makes your operation , what ever it may be , run smoothly and have structure. It’s easy to pick up , with a brief training session the crew and office are off and away . I’m on the tools so I see it from both sides . Admin had a fair amount it of set up but once all the computers and programmes got talking to each other and Fegus was live we haven’t looked back because to do so is mind blowingly surprising. How the hell did the office girl stay sane. If you are in two minds, just do it. You won’t regret it, you will cringe when you look back but in saying ,you’ll never look back #### Cons It’s hard at first when you get to end of job and have to make up a gear list when used to racing off to next emergency.but that’s a good thing , right --- ### Excellent Value, Versatility and Reporting Ability - Overall rating: 5/5 - Reviewer: Mark K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Financial and operational hour tracking from weekly to monthly financial reports. Provides the capability to break down profit and loss statements in detail that gives you the ability to improve in areas #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and ability to provide accurate progress reporting on multiple projects. #### Cons Its excellenet from my perspective with no complaints #### Reasons for choosing Fergus Excellent value and customer support. #### Reasons for switching to Fergus Versatility and Reporting --- ### good - Overall rating: 5/5 - Reviewer: Fraser G. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use. We are a company that does small and medium sized jobs. When doing smaller jobs there are more of them so fergus makes it easy to keep track of everything #### Cons - Cant have multiple colours for employees jobs. For us this would make it easier to organise the teams day as they would be able to differentiate an urgent job from a job that be done at any time throughout day --- ### CFO - Overall rating: 4/5 - Reviewer: Brett H. - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered what I like: Can see quotes going out and making sure our sales staff follow up has been great as the visibility in the dash board keeps everyone accountable. The support staff have been great, love the calendar that enables us to allocate work. what I would like to see improved: Would like to see better reporting that shows sales and profit in a particular period by sales rep by job using the start date of a job only, WIP report cannot do this. Email platform being used ends up in spam too much by clients, told by Fergus that this is because the platform used by Fergus is the same as many spammer's? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Makes everyone in toe organisation accountable #### Cons Reporting very limited, problems with emails not going out to customers, currently trying to resolve and in addition a lot of customers find the emails in spam. Would like to see a CRM. --- ### Easy to use Trade Management programme suitable for Building companies - Overall rating: 5/5 - Reviewer: Brent S. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its great. Including the financial sectikn that shows if you made a profit on each job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use. Great financial tracking. Great phone app for staff but can be used on a tablet or dedktop. #### Cons As this was designed for plumbers doing lots of small jobs it could be improved for construction where you may have on one job with many variations for a year --- ### Happy User - Overall rating: 4/5 - Reviewer: Stuart W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Easy to keep track of jobs and invoicing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up and teach to new employees #### Cons Not a big fan of the mobile (IOS) app. --- ### Great all round job processing system for our business - Overall rating: 4/5 - Reviewer: Sal F. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Talks to accounting system directly, downloads supplier invoices directly and allows job bookings for several staff over several periods in a day/week #### Cons Photos won't resize on mobiles and credit card payments including fees not accessible other than 1st email acceptance to Client ## More reviews [Next reviews](https://www.softwareadvice.com/construction/fergus-profile/reviews/?page=2) --- Fergus Reviews, Pros and Cons - 2026 Software Advice