Fergus vs FieldEdge
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.2 / 5
Value for Money
4.5 / 5
3.9 / 5
Customer Support
4.6 / 5
4.4 / 5
Functionality
4.3 / 5
4 / 5
Last Review Written
June 14, 2024
May 6, 2024
Pros/Cons
Pros
- A very user friendly software product with a great support team who are always working to make it better. We have already recommended it and got others in the industry using it.
- It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also.
- Its also provides us with good analytical data on jobs, so we can see our margins and net profit we are making. Very happy with the service provided.
Cons
- Every now and then if pushed wrong button to escape would loose the email draft.
- Lack of fields in parts database, no link to google calendar, no subtotals to match sub headings in quotes and invoices, no photos linked to parts.
- It's always hard changing software, so the change was painful.
Pros
- Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.
- Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two.
- All in all, it is a great tool that can be as simple or complex as you want it to be.
Cons
- Everything takes 20 extra steps to complete support is useless techs hate it information is lost connection with quickbooks is a major issue. WHAT YOU ARE SOLD IS NOT WHAT YOU GET.
- Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special.
- Glitchy, overpriced and a complete disappointment.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
FrontRunners
2021
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
32 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
