All FieldPulse Reviews
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Daryl
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
I have tried a few of them and FieldPulse prevails....
It has been fantastic. From day one of the inquiry to launch and still to this day every part of the platform is great.
PROSQuickbooks two-way sync, calendar view, estimation and invoicing are great. Work flow is easy to understand and very efficient.
CONSA few small features are missing but they are in the programming of the software, and I know they are on the list of future potential updates.
Reasons for switching to FieldPulse
Quickbooks Two Way Sync was the main reason
Cecilio
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Polk County Soft Wash
Listen other platforms customer service at best is less than mediocre. You don't get one person reaching out, you have several people reaching wit patience and understanding. They want to know the way that you do things and then they walk you through the way your process can work in the platform not ounce not twice. But as many times as you need. Your success is theirs. Truly.
PROSFieldPulse checks 90% of all the boxes in almost any industry you are working.
CONSMy work flow is different So it took an understanding of the software operations to make it work for me. And I'm being nit picky.
Reason for choosing FieldPulse
FieldPulse is not looking to just rack up the numbers of clients. They want your feedback and they want you to use their software to make your life easier. It is a marriage of flexibility and simplicity. On all fronts. Coaching is minimal and your full understanding makes their job easier in the long run.
Reasons for switching to FieldPulse
The value to income is always something a business needs to consider. Bar none FieldPulse is hitting that out of the Park.
Ty
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2020
Good Enough For Price
Overall it is ok for field invoices and payments, but for an overall solution to help your business run better it lacks in some areas. Probably worth paying more for others, after using a different software for my other business for the last 5 years I expect more out of this software, however Field pulse is considerably less expensive than the other software we use. They will probably continue to improve this though so with the cost effectiveness may be worth it in the long run.
PROSIt made it easy to invoice and take payment in the field to avoid chasing money after the service call. Does ok for the cost.
CONSThere are several features that are missing and or do not work well for our company. The reporting could be better, but there is no customer statement function and if you have related customers(which is for a customer with multiple service locations) they are not tracked together and there is no way to send an easy to read statement of all invoices for a particular customer with multiple locations. The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge. The app has issues as well I have to post date my invoices so the correct date shows up when sent to the customer. Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.
Reason for choosing FieldPulse
Cost
Jonathan
Security and Investigations, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
FieldPulse for Security Companies
There's a lack of innovative field management companies out there for security system installers, FieldPulse fit the bill perfectly. The website is straighforward, and app is easy and handy, and third party integrations are excellent.
CONSThey should continue to build out their third-party integrations.
Laura
Utilities, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
An easy to use software for technicians on the field
We have been able to solve multiple communication issues between the office and technicians and make sure no one slides through the cracks.
PROSI love how easy it is to use for people of any age. We have technicians who hardly ever use their cell phones and they find it very convenient! It saves on paper and time so they don't have to come back to the shop and hand me paperwork. I can process payments quickly and I like having all the information of where my techs are at any point in the day and get updates easily.
CONSThe biggest challenge is scheduling. It is difficult to see at a glance what the schedule is for multiple techs. The second biggest complaint is how slow it can be. If I want to print something it can take a couple minutes to process.
Reason for choosing FieldPulse
RazorSync was an intimidating platform for our less tech-savvy techs. And Service Titan was far too expensive for us as a smaller company.
Jordan
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Software
FieldPulse has a tone of great features that work very well. Overall I’m very pleased. The support is one of the best I’ve ever seen.
CONSNo major cons I wish office staff were free.
Derek
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great Product
Easy of use, company very willing to implement changes
CONSi havent seen anything that i didnt like
Brian
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Feild Pulse
It has a lot of great products within the system.
CONSI have not found any cons at this point.
Crystal
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
So far so good
I liked the fact that [sensitive content hidden] my Customer Success Specialist, is so very kind and helpful. Whenever you need her she is right there to answer all of my question.
CONSWhat I like the least is the fact that it's rather pricey for a small business just starting out. Plus they don't give you a trial to use first. We had to purchase it first and there was a 15-day refund policy in place. But I would have preferred a trial without committing first.
Rolland
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
New FieldPulse user commercial HVAC
Great easy to use and great customer service
PROSEasy to use and has all features I was looking for
CONSBudgeted hours for maintenance agreements or jobs does not automatically change when hours are used on a job
Reason for choosing FieldPulse
Cost , easy to use and customer support was superior
Brittany
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Awesome app for a company!
We went virtually paperless for our timesheets, and job sheets. This also helped us track our employees and their hours much easier, as well as account for their time on each job.
PROSEase of use is definitely a big one. It took no time to figure out what you were doing, and set up everything in there that you needed. Features is pretty extensive. We have tried other apps (cheaper ones) and found that they didn't really work for our company. We didn't need the full construction app like BuilderTrend, and needed something a bit more than for service calls, and this was the perfect in the middle app! Quality is pretty good! Has its own couple glitches, but customer service takes care of them right away! Previously, we had a system of all paper and had a gap in our communication on the jobs and such. This app helped us go virtually paperless in our timesheets, and job sheets because now everything is accessible to our users on their phones. The amount of data that it takes is next to nothing, which was a concern of our employees.
CONSIt is a bit slow at times uploading and updating your lists, especially if you have a larger list.
LaDan
Recreational Facilities and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great software at an affordable price
After switching software I didn't realize how much time it save and how much easier it made things for me and my customers
PROSLove the online booking , customer portal! I love all the features and the fact that I can do every thing from payment and offer financing
CONSI found everything pretty easy and simple to use
Reasons for switching to FieldPulse
Price and what field pulse was offering to my prior csm system was higher in cost and offered less features
Mike
Construction, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great Product
I am no genius when it comes to electronics and computer software programs. But, this program is simple to operate and works well for my small HVAC business. I am able to book and schedule the call, it has a map function that routes me to the address, it stores all the invoices for warranty information etc..and I am also able to bill my customers through it or use quikbooks. All and all I have been using this product for 2-3 years and only had minimal problems that were resolved quickly by the staff at Fieldpulse.
CONSI dont have any negative feedback about the product. They always continue to improve it and make it better and more user friendly if anything.
Jon
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Extreme value for the price point.
From initial reach out to implementation our experience has been 5 star. Our account rep (shoutout Matt) was information and patient getting us signed up. We didn't feel pressured or pushed. We felt heard and helped.
PROSOut of the box we felt like we had a tremendous value. Honestly, price compared to all features we received at base level feels like a steal. Client portal was huge for us as was the amount of detail we can track within a job: photos, attachments, job costing, who did what and when.
CONSSome features like the booking portal requests we felt were hidden and should be brought to the dashboard. That may be an option thought and we just haven't figured it out yet.
Reason for choosing FieldPulse
Price to features.
Kaleb
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great program!
The customer service, especially [SENSITIVE CONTENT], has been SUPER helpful answering all my questions with promptness and accuracy. Very much appreciated, especially when you're a "newb"!
PROSI really enjoy the over abundance of features and options available, and how almost every piece of the software is customizable to my business needs.
CONSI haven't had it very long to have a list of cons, one thing I can think of though is it could get pretty pricey the more team mates you add on. Which could be a deciding factor for soem.
Reason for choosing FieldPulse
Pricing to Feature Ratio is well balanced!
Vendor Response
Hi Kaleb! Thank you for the wonderful review and taking the time to share your feedback with FieldPulse!
Replied October 2021
Jorge
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
FieldPulse Review
I have had Fieldpulse for some time now and have had features that were not working and I couldn’t get things resolved. The guys at the Void Podcast got the ball rolling and [sensitive content hidden] got in contact with me and she has been great.
PROS[sensitive content hidden] has been great help. She has been very accessible and willing to help me utilize what is needed to operate my business
CONSDislike that it has taken this long to have my problems resolved
Sheryl
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2020
ProMAsters Review
Ease of use - very user friendly. Technician can be trained easily
CONSWhen I have a project it wants to assign everyone to it and that isn't the case. I have jobs that are long term and would like to create the project so I can bill just one and not see several jobs that don't look like they have been billed. I also have customers with various locations and they seem to get unattached easily - integration with Quickbooks Online doesn't always work.
Reason for choosing FieldPulse
Cost
KEVIN
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Honest Review
I'm getting what I'm paying for which is sufficient to me.
PROSIt does what I need it to do. Scheduling invoicing, basically organizing the jobs
CONSMy biggest pet peeve is the manually entered clock-ins and clock-outs not showing whole hours when I manually choose whole hours. The reason I've been given is basically a case of the developer over-programming plus its irrelevant, Its not fixed. I would also like to color code the jobs on the calendar So when making schedules I can visually distinguish between the teams. I'm currently using the Status indicators for this.
Reason for choosing FieldPulse
Price.
Reasons for switching to FieldPulse
Pricing
Leon
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
What I've been looking for
As I stated above, this program has resolved all my issues of scheduling, tracking, and organising. Love it !
PROSThis is perfect for my service company. I have zero problems with scheduling, organising, and keeping track of my company now that I have been using Field Pulse. Estimates and invoicing is done simply either from the office or the field.
CONSI have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program !
Reasons for switching to FieldPulse
Simplification. This is the program I was looking for.
Joel
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
Great for scheduling, customer information and CRM
This is the best program i have used over my 14 years of doing HVAC.
PROSI love how we can keep all customers information and customers interactions in one place. Also the facts that our sales staff can update on where the customers are at in the bidding process. Hope to see changes in the future for more we can use this program for.
CONSI wish there was a maintenance agreement system to use to allow customers to schedule there own days and time.
Reason for choosing FieldPulse
Pricing and ease of use.
Reasons for switching to FieldPulse
Needed more than just a scheduling program
Mikey
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
FieldPulse
It's been a great addition to our workflow. We've gotten rid our paper tickets and can take credit cards on-site. Our employees, even the older guys, have the app down pat. It's a must have!
PROSThis app boosted our efficiency in our small electrical company and the result was more profits.
CONSThe app can be slow to load at times but it's improved greatly since we started using it.
Brad
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great product.
Extremely satisfied.
PROSGreat customer service. Great software. Lets go!
CONSLoading times can be longer than normal at times.
Reason for choosing FieldPulse
Value
Reasons for switching to FieldPulse
More integration. IE: Scheduling, Quickbooks
Vendor Response
Hi Brad! Thank you so much for your review. We are thrilled to have you as part of the FieldPulse family!
Replied October 2021
Christy
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Absolutely LOVE this software! Very easy to use and the support team is phenomenal!
This software helps me stay organized and keep up with everything going on out in the field!
PROSI went through many other software trials looking for that perfect fit. I wanted a software that would keep up with multiple customers, multiple jobs, a great CRM, Invoicing, Payments, and an organized way to keep up with job comments and files. FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements!
CONSThe only Cons i have are that there isn't currently a sync with Xero accounting, and there is a way to currently do inventory tracking.
Cory
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Incredible product, saved me so much stress of finding the right product to implement. Great app!
Collaboration, organization, streamlining operations, communication. Literally everything.
PROSEasy to use right out of the box. The mobile app is very responsive and the web page looks just like the app. There appear to be no differences in the two. Our field salesman will be able to use this right away. The fields on the jobs and projects are customizable and form creation is very easy. I will discover more I am sure.
CONSInability to integrate with QB Desktop is the only thing I think that would be better. Also maybe making the estimates customizable to allow status tracking (Open, Accepted, Closed, Lost, etc.)
Brandon
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2020
Field Use
The ease of use in the field is a huge benefit to myself and my techs. For just starting out my business and coming from more expensive software it was the best descision I made to help keep everything organized and flowing. Great choice for any tech to use.
CONSI wish I was able to add more than one form form the app when i'm in the field so I would not have to carry any paperwork.