--- title: "folk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of folk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if folk is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/folk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Management Software](https://www.softwareadvice.com/crm/contact-management-comparison/) / [folk](https://www.softwareadvice.com/construction/folk-profile/) / folk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/folk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/folk-profile/alternatives/) # folk User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 46 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 25 reviews (54%) - 4 stars: 19 reviews (41%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - It's a user-friendly platform that makes managing contacts and client relationships straightforward..The clean interface and intuitive design made it easy for us to get started without much of a learning curve. - Great integration options with LinkedIn, Gmail etc. - Folk allows me to optimize my time usage by leveraging its integrations and templates. ### Most mentioned cons - Not intuitive enough to suggest groups based on gmail imports. - folk is also quick whereas the table CRM I had set up in Notion was extremely slow and cumbersome. ## folk customer reviews Showing reviews 1-25 of 46 (page 1). ### Folk review for pelican cycles - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I used Folk as a substitution to Hubspot that was way too complicated and dense and big for me. Folk is much easier to configurate, to track clients and deals. I strongly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use: perfect mix between airtable and a crm + easy to configure Team has been helpful and reactive when needed, to help me set my first trackers and also to connect it to my website. Also the Linkedin plugin works well #### Cons Dashboard are still a bit WIP but it's making progress. From 6 months ago when I started using it to today it's already much better #### Reasons for switching to folk Too complicated and expensive. I didn't wanted to spend more for them --- ### Reliable Support and User-Friendly CRM - Overall rating: 5/5 - Reviewer: Sophia S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered From our initial call with the sales agent to our recent feature requests, everyone at Folk has been incredibly kind and genuinely focused on helping. Working with Folk has been smooth and straightforward, and getting support from their team has been just as easy. No matter the question, we've always received prompt and helpful responses! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user-friendly, makes it simple to stay organized, and isn’t cluttered with unnecessary customizations. For our team, it delivers exactly what we expected from a CRM tool - making partner management more transparent and easier to coordinate across different people. #### Cons At the moment, we're still missing a few very specific features. The good news is that we requested them, and the team is actively working on solutions. That's what we call excellent customer service! #### Reasons for choosing folk The tools, simplicity and also the Nonprofit Discount. #### Reasons for switching to folk Only part of the team was using Salesforce, but we wanted a solution that could be used organization-wide. Salesforce felt too complex and overwhelming for our needs. --- ### Paid features not working, enrichment is buggy, no custom senders - Overall rating: 1/5 - Reviewer: Francisco O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use, technically challenging, many bugs in the product, no support available. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The Chrome extension is the easiest way to import leads into the CRM #### Cons Enrichment is not working, custom senders are not available, we can only connect Gsuite accounts. --- ### Great for small teams and start-ups - Overall rating: 4/5 - Reviewer: Racine G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I'm very happy with folk. It's a great tool, especially for small teams and start-ups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The personalized customer service is out of this world. They're super responsive and have implemented multiple enhancements I requested. The tool is very intuitive and easy to use. I was able to get up and running super fast and it has definitely helped me organize and stay on top of our leads. #### Cons There are several limitations to the tool but they are open to feedback and I hope over time they're able to address these. #### Reasons for choosing folk Customer service and intuitiveness of the tool. #### Reasons for switching to folk Airtable didn't connect to email so we wanted something with that capability. --- ### Good product but could be better with a few simple tweaks! - Overall rating: 4/5 - Reviewer: Cullom W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, good experience and perfect for small/mid-sized companies that aren't looking to customize every little aspect of a CRM. Out of the box solution works well, but really wish there was more visibility into number and timestamps of email opens/clicks and the ability to automate emails based on this information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Good product for the cost. User friendly out of the box solution that is very simple to get up and running. #### Cons Lack of visibility into number of opens and clicks on email sequences, as well as timestamps. Also, no ability to automate follow-up emails based on email clicks/opens. It's my understanding that this data is already tracked, so why not make available to the user? #### Reasons for choosing folk User friendly platform, easy to get up and running without having to customize things too much --- ### A CRM That Stays Out of Your Way - Overall rating: 5/5 - Reviewer: Steven K. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I've rolled my own CRM and used a few others but this is the first one that worked without getting in my way. The plugin reminds me that I can add contacts from places other than LinkedIn and I haven't felt this tuned into my network in a very long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The merging function has to be my favorite component. Not only will it merge the contacts but it lets you select which portions of each contact to use for the final record without smashing it together willy-nilly. #### Cons It wasn't super clear which features were premium and which were in the free tier when I started the trial. But it was also a learning curve, so take that with a grain of salt. #### Reasons for switching to folk I needed something I didn't have to maintain on my own. --- ### Best CRM <3 - Overall rating: 5/5 - Reviewer: Tristan F. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It's the best, we use it for different work streams, it's super collaborative and it's also evolving fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super intuitive, powerful, and robust as well ! I honestly adore the chrome extension allowing you to browse LinkedIn and add directly from here #### Cons I'm not sure, I like pretty much everything. I'd say maybe a shame that chain emails are not accessible at our level. #### Reasons for switching to folk Not the best tool to do that honestly, it's not built for CRM --- ### Small but Mighty - Overall rating: 4/5 - Reviewer: Tracy M. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered truly loved it from the very beginning and knew it could help me and my team. the onboarding help from folk was super helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's relatively easy to use, designed for a small business and helps me keep track of my work. The enriching feature is so helpful! That's been a game changer. #### Cons I'd love to be able to "schedule send" email campaigns and create more customizeable dashboards to fit our group. #### Reasons for switching to folk budget contraints and the time needed to reconfigure for our use. --- ### Folk is great! - Overall rating: 5/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great integration options with LinkedIn, Gmail etc. It is user friendly and so simple to get started #### Cons Looking forward to integrations with Asana and Fathom - but the team is always working on improvements. #### Reasons for choosing folk Folk is more user friendly and cost effective --- ### Would recommend for small teams looking for a great CRM tool - Overall rating: 5/5 - Reviewer: Sophie D. - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered So far, so good. We'd love to see some more features in the future. There are a few things like the gmail integration that does not work for us just yet, but overall we love folk and it has made our processes easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros super easy to use, affordable and accurate! We looked for a few CRM options and folk stood out for us. #### Cons there are a few features we'd love to see but we can be patient (like an App version or the ability to create more view options per group). #### Reasons for choosing folk it looks a lot like Notion which we use already for project management + how easy it was to use and integrate to our existing channels & tools (gmail, linkedin) --- ### Folk is the Best - Overall rating: 5/5 - Reviewer: Aleksandra I. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Super happy about it. All process are super easy, nothing to complain about. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The opportunity to create custom fields and tags and the BEST thing is the Chrome extension and being able to import leads immediately from SoMe! #### Cons Sometimes it is a bit overwhelming all the functionalities but overall it's a pretty great program where everything is thought out. --- ### Great product! - Overall rating: 5/5 - Reviewer: Jamie H. - Verified reviewer: Yes - Industry: Executive Office - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing product really helped me clean up my sales process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great UI & very customisable and intuitive #### Cons It would be great if there was an easier way to manage followups and tasks --- ### Remila Tarik - Overall rating: 4/5 - Reviewer: Tarik R. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, as I started to use in the early stages, there was a lot of improvement and it's very useful for my business #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I can manage, track and automate my mails and send them to a group of people with a lot of ease. It saves a lot of time. #### Cons Sometimes, it's not as fluid as I'd like. Some features have to be amended, like cc'd in mails. In messages, I have to dig in past messages to find messages I've sent . Also, the sequencing works only with certain mail address --- ### How to deal with Folk - Overall rating: 5/5 - Reviewer: Sean W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Folk is simple. This is what first drew me to it, and it's what has kept me around. Other CRMs try to do too much, but Folk knows what it needs to be, and it executes it well! #### Cons I think if in future updates it automatically moves contacts through a pipeline, as you have to do it manually if you're batch contacting people, it makes it a long process. --- ### Love working with Folk - Overall rating: 4/5 - Reviewer: Charlie H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a great little CRM for small businesses and associations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Folk is a great option for a small business or non-profit looking for a "no-frills" CRM at a reason able price. Tools such as sales force are much too complex and expensive considering our needs. I like the way you can upload contacts into Folk. I also appreciate being able to set up emails in Folk and track details about them. #### Cons The user interface takes some time to learn. --- ### Simple and easy to set up - Overall rating: 5/5 - Reviewer: Lance Q. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Relationship based contacts and messaging. Nothing complex. #### Cons Not enough reporting and analytics, such as tracking sales pipeline, or interactions. --- ### Solid CRM tool - Overall rating: 4/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Solid product that still has a little ways to go. The price is right but not having an app is a bit of a struggle for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It has a clean interface and integrates well with my email platforms. It's easy to look customers up and read previous communications #### Cons Lacking an app. Not a fan of using a web browser all the time as I use it at different times of the day and end up opening many browsers via my phone. --- ### folk Review - Overall rating: 5/5 - Reviewer: Dimitar M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I would give it 10/10. It's a user-friendly platform that makes managing contacts and client relationships straightforward..The clean interface and intuitive design made it easy for us to get started without much of a learning curve. It’s especially great for teams like ours that need a simple, organized way to track communication and keep everything in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One word: Simplicity. fol is different from other CRMs because it's as simple as a blank page. It’s simple but effective, and it really helps streamline communication, making it much easier to follow up and stay on top of everything. #### Cons Double profiles. When we use folk on Sales Navigator for example, it takes all the leads even though some leads are already in the system.. And we have to check for every lead if it's a duplicate or not manually. #### Reasons for switching to folk Simplicity in folk. And also Breakcold didn't have "scraping volume" --- ### Great for Consultants - Overall rating: 5/5 - Reviewer: William L. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Really nice - but I would have appreciated a 20 minute onboarding call with someone 1 on 1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros UI is super nice and very intuative. Slick and not boring. #### Cons that I cant do email sequences on my current plan.... #### Reasons for choosing folk simpler and easier to use. build as a native CRM and well suited for Consultants #### Reasons for switching to folk Did not use all the features so unnecessary cost --- ### Folk Review from a Creative Freelancer - Overall rating: 5/5 - Reviewer: Marshal C. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Simple. Easy to use. Less is more allowing me to adapt my Notion workflow with all the features I want for a CRM built right in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It feel like home. Coming from being a Notion user it was like you build the CRM I have been trying to hack together for year. The fact that you can pull info from LinkedIn and IG with one click saves so much time and the reminders as so helpful for following up. Everything I need, nothing more, all in one place. #### Cons Pricing. I am Canadian so the dollar really hurts me. As a first time user and fan I'd love to receive a discount for the first year like other software companies have. --- ### Why folk is perfect CRM for one single user as a Consultant - Overall rating: 5/5 - Reviewer: Giuseppe T. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Wasy to learn, quick to import csv file without any configuration, tutorial webinar very useful. I subscribed after one day! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extension folkX to add contact in one click from Linkedin and G Mail #### Cons When I add a contact from Linkedin,sometimes name of Company is written in block letters (i.e. Tecnimont or TECNIMONT) so that you have to check everytime otherwise contact is going in incorrect group with no one else... #### Reasons for switching to folk Previous CRM did't ger Linkedin connection, even after many requets to update --- ### Amazing clean and functionality-rich CRM that lets me take control of my network - Overall rating: 4/5 - Reviewer: Pete T. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I've had a great experience so far. The support team is very helpful, and they even reached out for a check-in call a few weeks after I started the trial period. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Email distribution, easy list-building, and LinkedIn integration #### Cons The clean UX is great, but it's so clean that it feels like I'm not making the best use of that deep network/relationship data! #### Reasons for switching to folk More suited to my needs with a simple CRM and email management --- ### Helping me get a little more organized - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Pretty good, but have only just been getting organized. Have not used email functionality and Im worried keeping my contacts updated in folk will be difficult...have over 6,000 to go through as a first time set up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicity and low price point. Import from gmail and Zapier functionality may be handy #### Cons Not able to see list of all contacts easily. Not intuitive enough to suggest groups based on gmail imports. Wish there were suggested groups from LinkedIn like -former colleagues, School connections, etc --- ### Happy solopreneur with Folk - Overall rating: 5/5 - Reviewer: Adrien C. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very nice, intuitive, and streamlined. It's a tool that's perfect for me to grow my business and network. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up, get going, and the extension makes a big difference with other tools on the market. Just what I needed. #### Cons Missing some CRM features that I'm sure will be coming soon (opportunities for instance) #### Reasons for choosing folk chrome extension, price, remains separate from my calendar and don't take the lead on it. --- ### A CRM that's easy to use with no learning curve - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I was able to dive right in and start using folk without watching any tutorials. When I ran into problems with the data migration from notion, I contacted the support team and they quickly and effectively helped me solve that problem -- they actually did the work for me instead of giving me a to do list which saved me a lot of time and aggravation. folk is also quick whereas the table CRM I had set up in Notion was extremely slow and cumbersome. I also like the visual aspect of the pipeline that I can customize. I'm very pleased with folk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and there really was no learning curve. I had a challenge or two during the data migration phase, but your support team was quick, competent, and were able to solve the problem. I've also have rarely had the opportunity to meet with a team member via video chat to discuss my personal needs. #### Cons Nothing I can think of right now. A DM integration such as Kondo would be a good added feature. #### Reasons for switching to folk Notion was cumbersome, slow and didn't have a visual pipeline. I only had a table in Notion. ## More reviews [Next reviews](https://www.softwareadvice.com/construction/folk-profile/reviews/?page=2) --- folk Reviews, Pros and Cons - 2026 Software Advice