All FOUNDATION Reviews

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Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2020

Project Management

It's been wonderful to implement a new software to our project management.

PROS

This software is great for keeping all documents relating to a project in one spot. It links all the items I use daily to the project so I don't have to store them on my computer.

CONS

Took a little navigation to find where and how to get things in there. As well as the form making, but overall, not much I don't like.

Vendor Response

Thank you for your positive review and taking time to share your feedback with FOUNDATION. We are happy to hear our software is meeting your expectations and making life easier for you and your project management team. Let me know if you'd like to talk with someone about making those custom forms and reports easier for you. We are happy to help. -Robin, rmo@foundationsoft.com

Replied October 2020

Angel

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Best Accounting Software for Construction Business

I feel like it pretty much has all the features it needs to run a construction business as far as accounting goes

PROS

That we can do AIA billing and. Certified payroll

CONS

Not run on a cash basis and. Dry hard to change posted items.

Reason for choosing FOUNDATION

It has more features geared towards construction

Reasons for switching to FOUNDATION

More Features

Vendor Response

Hi Angel! Thank you for your great review. We're happy to hear you love the functionality of our software and are benefitting from our advanced AIA and Certified Payroll capabilities. We look forward to working with you and your team and providing you the quality product you expect for years to come. Don't hesitate to reach out if you need anything. Always happy to help. -Robin, Client Success Advocate rmo@foundationsoft.com

Replied October 2021

Kirk

Construction, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2021

Be Careful. Implementation is PAINFUL and we never got it to work after 10 months

Overall experience was incredibly poor. I wish I would have stuck with my gut, got an accounting software and used HCSS Heavyjob for daily costs and timecards. I tried to go on the cheap with a company that I thought could do both, and would be better for a smaller contractor. They are not and act like they are a player when in reality none of their systems work like the true players products in the industry.

PROS

I am having trouble finding anything I liked. We tried to implement and get on line for 10 months, never got across the finish line. Billing is clunky and grid timecards don't work on a tablet without being web based. Customer service is slow to respond to questions. I would look at others. It was a costly lesson to me.

CONS

Implementation was horrible, unplanned and without script. Again, in 10 months we could never get it to fully work. Cost us a lot of money and time we didn't have to spare. Absolutely ZERO SENSE OF URGENCY on the implementation team. None. You get your hour training 1-2 times per week and that is it. Also, cannot take credit card payments nor is the billing convenient if you work on a lot of small jobs. You will spend more time inputting than the work takes.

Reason for choosing FOUNDATION

(1) I thought it could provide the cost to budget accounting I was looking for. (2) Grid(or Foreman) Timecards. I think its costing is probably good, but we never got there. The Grid timecard Mobile app doesn't work on a tablet without doing it in the web browser. So you better have internet where you work or it is useless.

Reasons for switching to FOUNDATION

We made the switch to get cost to budget accounting, I think that they have a good system if we could have every got it implemented. They have

Vendor Response

Hi Kirk, Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. We're normally known for our exceptional communication, support and attention to detail across all of our clients, but we regret that your experience didn't live up to those expectations. We would like the opportunity to talk and investigate your feedback further, so one of our Implementation Managers will be in touch to talk with you directly. Until then, please let me know if there's anything I can do to help! -Robin, Client Advocate rmo@foundationsoft.com

Replied May 2021

Fred

Construction, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

One stop shop

We have a greater control on our costs and profitability. It has been a game changer for our company.

PROS

The Project Management feature was a lifesaver for our company. Our previous software was unable to track the RFC. We are now able to monitor the outstanding requests with accuracy.

CONS

There isn't a feature that I do not like. The migration to Foundation was managed extremely well by the i education team. I was the only roadblock in breaking my all habits.

Reasons for switching to FOUNDATION

Foundation offered features that the software we were using did not offer.

Vendor Response

Thanks for such a wonderful review, Fred. We really appreciate the feedback. We are so happy to hear our software functionality and PM capabilities have made such a positive impact for your business. We will continue working hard to meet the needs of your team in both product and service. We look forward to great working relationship for years to come. Please reach out if you need anything. Always happy to help. -Robin, Client Success Advocate rmo@foundationsoft.com

Replied September 2021

Wendy

Construction, 51-200 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Happy new customer!

We are very new to using the software and are still learning, however, we are very happy with all aspects of the software and find it very easy to use and get the help we need when we need it.

PROS

Very user friendly, great trainer and customer service

CONS

We like everything about this software so far.

Reason for choosing FOUNDATION

Foundations had all the software and additional modules that we need and felt it would be best suited for our business.

Reasons for switching to FOUNDATION

Our previous software company was selling to another company.

Savi

Utilities, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed March 2023

Plenty to offer but not optimized for practical use.

It is a good construction accounting system with a bunch of good features and modules but dated methods of data entry. some features are really good, but many are duplicated, time consuming and prone to mistakes at times. e.g. Control date in AP module -option to prevent you entering any out-of-date invoices - it doesn't do the job, it lets you post it whenever you like for year 2000, 1930 or 2250 which creates a lot of problems with reports because option to select 2 different dates and control date functionality only controls Invoice date and not Transaction date, which is painful to find and only shows in certain reports and not all. There are other glitches which hinders you do your job accurately and fast. there are examples you may find if you use foundation - e.g. prepaid credit invoice automatically (glitch) selects regular invoice and treating the credit card as checking account. Another one if you are selecting job name and cost code by typing the number, it would keep giving you error to select until it is selected from the drop-down list of Jobs, cost code or cost class and to do that you have to select different item before you select the correct one.Now we just use mostly the base modules AP, AR, Payroll, Job Costing and GL.

PROS

It has more modules to offer for construction companies comparatively other accounting software.It gets the job done.

CONS

1. Many modules to offer but many basic features not available. e.g. Payroll module fully functional but no option to print Corrected W2 and when contact support, they say we do not have that functionality and go to IRS website to print one. 2. Many functions on daily basis cancel each other out or overlap. e.g. Equipment module & Payroll module for work orders.3. Permission levels not optimized for security. e.g., Access to Vendors, it is either all information including account deposit or nothing. You can't have two tiers of permissions for employees: it's all or nothing.4. Bid Proposals can't be copied to AIA's.5. Mobile Time App not user friendly at all, full time sync error; on web, 90% of the time you need to clear cache & cookies or use private/incognito mode to use it.6. Training at start is only for basic use and they do not import your previous data, only bring in balances. If you ask later to import, they say it should have been done at the beginning when going live. after you go live, no help or you can use their consulting service to help you which will cost $250 per hour.7. Scheduler - no updates for last 3 plus years. Only available for print option - no export to excel or access in the field.8. Document Imaging - Routing for invoice approval is dated9. No audit log, only shows whoever made the last change on transaction.Actually, the list is endless from last 3 years of use, but it gets the job done with certain limitations.

Reason for choosing FOUNDATION

Foundation offers a lot of modules for construction accounting and at that time we didn't realize many of them are just for Sales purpose and really not practical. We would like to switch to a different software. Please suggest if anyone has switched from Foundation Accounting Software and feels it is better than Foundation Accounting Software.

Reasons for switching to FOUNDATION

We switched 3 plus years ago for construction accounting and it had way more features than Quickbooks.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed June 2022

Accounting, but nothing more

This hasn't been the most fun. The system handles accounting, and after more than 4 years we've dialed some things in better, but it still misses the mark. The system totally misses the mark when it comes to Project Management. I'd say use another software if at all possible.

PROS

Foundation electronically routes vendor invoices to appropriate associates to support efficiencies. The system has the flexibility for you to create your own job numbering system or will generate it for you so you can easily track jobs by numbers. The system houses all construction project accounting information.

CONS

The system is very much so like Microsoft Access. You can't search for construction projects by anything other than the job number. If you do, you'll need to create a list or report, export it, then filter it. Then you can go back to Foundation and find it by the job number. Standard reports don't supply what's needed, so you have to become a master of creating them or pay for Foundation to create them. Their Project Management Module is horrible. Their Dispatch Module is acceptable, but quirky. They constantly charge more for each and every single module that makes the system better. And, each module takes you further away from the original system. It's strange, to add a new client you enter the client. Then enter the client billing address through a different selection. Then go back to the client record to connect the billing address to the client. Really? This is strange.

Reasons for switching to FOUNDATION

Timeberline was too expensive at the time.

Vendor Response

Hello, Thank you for your recent review and we are sorry to hear that you are experiencing this. There are better ways to do reporting and work with our modules, so we would appreciate the chance to talk with you about them and find a solution to better your experience. Please reach out to our Client Success Manager, Libby (lss@foundationsoft.com), to set up a time to further discuss. We look forward to hearing from you and helping address your concerns!

Replied June 2022

Kelly

Construction, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Outstanding Product

Amazing, simply amazing!

PROS

The ease of use. Coming into this business where the software was already in use, I had to teach myself how to use it. When I didn't understand something all I had to do was make a phone call and I had help. Very friendly, knowledgeable associates to walk me through anything I needed and explain everything. When I needed to software to do something for me and it didn't all I had to do was make a phone call and they put someone to work on it and made it happen. For example: We have to send out a sales tax report to all our not-for-profit customers so they can request a refund from the state. We had been just putting the data in a spreadsheet manually, but I sent the the spread sheet we used and they created it to pull all the data out of Foundation to my spreadsheet. What a god send, saved me hours of work and of course it eliminated errors! I can't say enough about the staff at Foundation and how incredible they are.

CONS

The only thing I haven't figured out is how to get our sub-contract agreement incorporated into Foundation so the software can do that for us, instead of us having to do it manually. Its not a Con, just still haven't figured it out. There are no cons to this software that I have found.

Vendor Response

Thanks for such an awesome review, Kelly! Welcome to FOUNDATION and congrats on your self-taught success! It's great to hear that our Client Support Team has been able to assist you above your expectations. I'd like to have someone from our team reach to you to see what we can do about our subcontract agreements. Let me know of a time that's convenient for you. I'd be happy to set something up. Thanks again Kelly! -Robin, Client Success Advocate rmo@foundationsoft.com

Replied September 2021

Melinda

Mining & Metals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Most Intuitive Software I've Ever Used

Very happy with Foundation. Would recommend to anyone in the construction business.

PROS

Anything new I need to do, Foundation already has a solution. They are always ahead of me. For example, the COVID sick pay last year. And their support people are very helpful in listening to you and offering a solution for whatever you are trying to accomplish. All the modules work similarly. Easy to learn once you know one.

CONS

A/R Cannot repeat an invoice number on different customers. A/P Doesn't not show amount left to distribute between accounts, only amount already distributed.

Reason for choosing FOUNDATION

The overall setup and ease of use

Reasons for switching to FOUNDATION

Foundation was much more versatile than what I was using. And cheaper annual fee. Foundation had tons of reports built into the system. Starbuilder I had to create my own through MS Query.

Vendor Response

Thanks for the awesome review, Melinda! We work hard to meet expectations like yours, and we're happy to hear we 're hitting the mark for you, both in product and support. I'd like to have someone from our team reach out to you to discuss your AP and AR concerns in more detail. Let me know of a time that's convenient for you and I'll get that set up. Thanks again! -Robin, Client Success Advocate, rmo@foundationsoft.com

Replied May 2021

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2022

I used to LOVE Foundation Customer Support.....Used to!!!!

When I get the help it so helpful but, getting it is the issue.

PROS

I first began using Foundation in 2015 at a previous company and just loved it. I always got a call right back for customer support. The videos were fantastic, everything I was doing was interesting and with so much ease. When I took over the office for my current company it took over a year for me to finally get my boss agree to the change from Sage to Foundation but, I explained the significant increase in cost was so worth it! I finally got the green light and was sooo excited to have Foundation back! I was mostly excited about the customer service I was going to be receiving!

CONS

Implementation has been AWFUL! Customer service response time has been a NIGHTMARE! Not what I was expecting :-( Initially, the training scheduled was a weekly thing, more often my meetings began to get cancelled. Once I sent an email to a different trainer in my group expressing a little frustration I was never again put on calendar for training. I was not even informed if it was all finalized. No month end close training, no bank rec training and today, (what compelled me to make this review) I put in a service call at 1PM PST, my project in HQ is not in the cloud so I cannot send an RFI with attachments that need to be addressed tomorrow. I am told I am first in que for a call back. Fast forward 3PM PST I follow up. I am told the next available will call me. It is currently 4:41PM PST and I still have not received a call back and I do not even have an account manager I can call to fix the issues since my implementation support has been no help either. Truly Truly disappointed and ashamed that I even suggested this to my owner.

Reasons for switching to FOUNDATION

My previous experience with Foundation was what I missed

Steven

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2018

Maybe good for accounting but not anything else..

I think the accounting staff finds this software acceptable.

PROS

I'm dubious of any review that gives this software 5/5. I cannot fathom how any honest and daily user of this software would rate it this high. I can only assume the accounting portion of this software is useful. The project management and documentation modules are weak at best. These modules to have been added only to allow this to be advertised as a complete construction enterprise software.

CONS

I've been using this software for 10 years. I'm not a programmer but this software appears to be pretty outdated w/ a feeble attempt to give it a moderately current appearance. The buttons & menus are very reminiscent of Windows 95 type software. I have never seen a display or output remotely close to the screen shots offered on Foundations's website & marketing literature. I suspect these screen shots have been developed for sales & marketing. The actual software does not look like this. The actual user interface is very unattractive & outdated. The user interface is also very unfriendly. Most of the data input fields / windows are very small. Furthermore the data entry fields are fixed in size. You cannot increase the size even by adjusting the size of the window. They are fixed making typing and editing difficult. I often times write my text in MS Word then copy it into Foundation. Another work around is to write the body of your order in MS Excel or MS word & attach it to a basic non-descript cover sheet prepared in Foundation. This work around is effective for orders, Submittals, RFIs, etc. The included forms are very generic & hardly usable. Developing company specific forms is expensive & cumbersome. Forget custom support. It exists in name only. Major flaws: user interface-fixed data entry fields-no spell check-no UNDO button-long standing bugs that remain, ineffective customer support.

Vendor Response

Hi Steven and thanks for providing your feedback. We¿d like to get a better understanding of how you use our accounting software and, more specifically, the project management features since it sounds like your issues are mostly related to that module. A Project Management support specialist will be in touch to start the conversation.

Replied July 2018

Kristi

Construction, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great Product and Out of this World Customer Service/Support

Our experience has been great. Migration was relatively painless, the day to day transactions are straight forward and the more you use the product the easier it gets. Where Foundation really shines is in their support. I never feel like I shouldn't call because they are so willing to help and never make me feel like I should already know this stuff. They are not only knowledgeable about their system but payroll and general accounting as well.

PROS

I was worried about the migration from our previous product but Foundation's team took everything in steps and guided us the entire way through. I'd heard horror stories and am glad that we were not one of them.

CONS

The option to create custom reports could be easier and more intuitive. I know I can log a call to support for help but I would like to be able to do it myself.

Reason for choosing FOUNDATION

CPA Preference

Reasons for switching to FOUNDATION

The system was no longer being supported and our CPA's suggested Foundation

Vendor Response

Hi Kristi, Thank you for your great review. We're happy to hear we exceeded your expectations transitioning from your previous software. It will be our commitment to keep meeting the needs of you and your team in both product and service. Let me know if you'd like to talk with someone in depth about those custom reports and see if we can make them easier for you to create on your own. We're happy to help. -Robin, Client Success Advocate, rmo@foundationsoft.com

Replied June 2021

Pamela

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

BEST ACCOUNTING SYSTEM I HAVE USED

We found that FSI handles all our needs from accounting to very detailed job costing entries that we need. Payroll with the FSI job costing module is very easy....and give us exactly what we need.

PROS

Ease of use and I think more importantly....if I have a problem, the staff at FSI returns calls, fixes the problems, and makes sure they have corrected anything necessary. Always professional and courteous.

CONS

Haven't really found any feature I don't like or use.

Reason for choosing FOUNDATION

Again, the detail that FSI allows is so much better and was priced just about mid-way of these two. It was so much better than either. We feel like we got a deal!

Reasons for switching to FOUNDATION

Peachtree was never detailed enough. We had to produce many documents on excel. The cost code that FSI allows us to use is so much easier and much, much more detailed.

Vendor Response

Hi Pam, Thank you for sharing your kind words about FOUNDATION Software. It means the world to us and to our entire team! We strive to provide a great product and great service. We're happy we have continued to do that for you. We are thrilled to have you as a long-time part of the FOUNDATION family and look forward to our continued relationship. Please reach out if need anything. Thanks again. -Robin, Client Advocate, rmo@foundationsoft.com

Replied May 2021

Shelli

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2013

My family owns a complete Road Construction business. We have been in business for over 32 years and have tried many accounting programs. They all were lacking something. Most were just not construction specific or were more geared towards buildings and had very few vague options for Road Work. The other down side was the cost increased every year for support and maintenance, and the programs were just not user friendly! We read an article about Foundation Software in a construction magazine, which in part listed Foundation Software as America’s #1 construction accounting software. We decided to look into it and get a demo cd. We could tell right away this program made sense. It was like the staff at Foundation was running a Road Construction business and knew exactly where everything needed to flow and offered all the options we had been longing for. A few months later, we purchased Foundation Software for windows and could not be happier!!!! The implementation went very smoothly and only took a couple of months. The training was very easy and the support staff is extremely knowledgeable. With Foundation, we have saved time and money. We used to have 4 people in the office inputting different information into our accounting program. We were able to cut down to 2, comfortably. The modules are integrated perfectly and therefore double entry of items is no longer necessary. Foundation Software is extremely user friendly and is setup to fit your specific needs – customized for the way you run your business! Just a few of our favorite things about Foundation Accounting Software - the Date Genie easily creates and customizes just about any report to fit your needs, cutting back almost entirely on manual spreadsheets. You can add notes to a vendor’s record, a job, or a customer, and then view that note in reports. There are no updates or software versions to pay for – just continuous enhancing of the program and the annual fee stays at 18% of the purchase price. The reports offer a wide range of filtering and sorting options – allowing for very specific reporting. Certified payroll reports cover all required forms with a wide variety of options– no need for a manual weekly hours and minority spreadsheet. Import bid’s from estimating software to create estimates and AIA forms– no need to manually type them. Also, we have found answers to most questions/issues by clicking on the help button whereas with previous programs we had to wait to receive a call back. Sometimes it took a day or more! Finally, you can set up each module to prevent errors like double entry, paying a vendor who has an outdated certificate of insurance, posting to a closed gl period, and much much more!

Annette

Construction, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY