FreshBooks

RATING:

4.48

(4083)

About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged. FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminder...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

FreshBooks Pricing

Lite: $15/month - 5 clients Plus: $30/month - 50 clients Premium: $55/month - unlimited clients Custom pricing is available for unlimited clients and specialized features.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

FreshBooks accounting
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FreshBooks Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 3,930 reviews

Dinos

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2022

I use FreshBooks because it's support kicks ass...

User Profile

Priyansh

Verified reviewer

Company size: 2-10 employees

Industry: Animation

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2023

A convenient financial management tool for small business owners!

I believe Freshbooks offers tremendous value for businesses looking to manage their finances and invoicing. The legacy software can't match up to its pros. The ease of use and useful features make it a must-have for small business owners looking to streamline their financial management processes. They are also pretty well funded which is essential if we want to use it in the long term. I would recommend anyone to take the free trial once.

Pros

As a small business owner, I have found Freshbooks to be an invaluable tool for managing my finances and invoicing clients. One of the major pros of using it is the ease of use and online platform functionality. The platform is intuitive and user-friendly, making it easy for me and my team to get up and running with the tool quickly with no hassle of installations on all our workstations. We tried the plan for 30 days using their free trial, which is a great addition to the onboarding experience. Additionally, it offers a range of useful features, such as automatic billing and invoicing, expense tracking, and time tracking, which have greatly helped us stay organized and on top of our finances.

Cons

The platform can be quite expensive, especially for smaller businesses like mine. The Lite plan is essentially useless. There also have been instances where the app has experienced glitches or bugs and slow loading. The customer support has been slow to respond at times, but they do come up with a detailed solution when they respond. They also have addons on top of the normal subscriptions packages, which seems counterintuitive.

Jennifer

Company size: 11-50 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2023

An Easy-to-Use Accounting Software

Overall, FreshBooks has been a great experience for me. It's easy to use, provides great customer service, and is a reliable way to track my finances.

Pros

FreshBooks is an incredibly user-friendly accounting software. I found it very helpful for tracking my financial data and generating reports. The intuitive user interface makes it easy to navigate and understand, and the customer service has been incredibly helpful and responsive to my inquiries.

Cons

FreshBooks does have some limitations, such as not being able to connect to my bank accounts and having limited customization options. Additionally, the subscription fees can be quite expensive depending on the package you choose.

Reasons for switching to FreshBooks

FreshBooks stands out among its competitors for its intuitive user interface and helpful customer service. Additionally, its reporting capabilities are top-notch, providing valuable insights into my financial data.

User Profile

Victoria

Verified reviewer

Company size: 1 employee

Industry: Consumer Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

December 2022

Great program for buisness owners

Overall i think that its a great program, especially if your just starting out in your buisness. I definitely recommend it.

Pros

I love the capability og its different tools and the ease of use of the program itself. It makes my life so much easier and less stressful. Multiple tools for various buisness neccesities all in one app. Easy to distribute to staff and clients. Neatly keeps most necessary buisness data/reports/docs organized and accessable to all staff and to clients as well as far as invoices.

Cons

A little expensive still for a software for me.

Response from FreshBooks

Hey Victoria, thank you for taking the time to share your review of FreshBooks. I'm glad to hear that the variety of features that FreshBooks offers works well for your business! You did mention that the pricing was "a little expensive"- if there are any specific suggestions or feedback you have on our various plans and pricing, our Support Team would be happy to hear this feedback and pass it along to the right folks here. You can find those contact details here: https://www.freshbooks.com/contact ^DM

Replied December 2022

Allison

Verified reviewer

Company size: 2-10 employees

Industry: Management Consulting

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Great Invoicing Tool for Time Tracking

Freshbooks does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant.

Pros

I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.

Cons

Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.

Reasons for choosing FreshBooks

Invoicing flexibility, integration with Teamwork PM software and integration with Paypal.

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