All Housecall Pro Reviews

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Orville Davis,

Verified reviewer

Renewables & Environment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great ERP system for small businesses especially in Service industries

I love Housecall Pro

PROS

I love that I can do everything in one spot. Employees can clock in, jobs can be scheduled. Dashboards are present to view performance, and credit processing is easy.

CONS

A bit expensive per month but it definitely has a lot of features. Every now and then it will have some bugs but easily fixed.

Reason for choosing Housecall Pro

The sales team was very informative and not pressuring.

Trish

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

I am obsessed!

We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize.

PROS

We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points.

CONS

Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature!

Reasons for switching to Housecall Pro

There are a multitude of reasons for the switch. *Ease of use*Price book*Online Booking*Auto- reviews*Maintenance Plans*Pricing (cost)*Checklists*Wiseteack

Vendor Response

WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via proadvocate@housecallpro.com so we can help!

Replied February 2023

Deidre

Construction, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Do Not Use

They over charge and dont notify you about leads and still charge you even if you don't accept. Customer service was horrible as well.

PROS

Nothing at all they are not professional and there customer support sucks.

CONS

Everything. I did not like them at all 0% rating.

Rosemary

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

HouseCall Pro

PROS

I love that I can do almost everything with this software. It has helped our company grow and I love that we are able to grow with HouseCall Pro.

CONS

I would really like to have inventory management available and I do not like working with Stripe for the payment processing. I am however, glad that they are starting to allow payroll though.

Reason for choosing Housecall Pro

The Price, the ease of use, and features.

Reasons for switching to Housecall Pro

Because HouseCall Pro has more features available that I needed to be able to utilize such as maintenance plans and GPS tracking.

Vendor Response

Hi Rosemary, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied November 2022

Chad

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Love this software

Love it. Used it before and got my new employer to use it because how great it is.

PROS

Had almost all the features of much more expensive products I have used in the past.

CONS

Wish it showed side by side pricing of discounts to show savings on a line by line basis, rather than just at the bottom.

Reason for choosing Housecall Pro

Price and featured. I had wants and needs. This had all the needs and most of the wants

Reasons for switching to Housecall Pro

Started me own company and ran for a year and a half. Closed it due to a move. But previous to that, used Service Titan with an old job. Liked it, but way to expensive. So I tried HCP and loved it. Now convinced my new boss to use it because how great it is.

Antonio

Consumer Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2023

Housecall Pro has made managing my home service business so much easier!

PROS

The scheduling and invoicing features are a game-changer for me.

CONS

I wish the mobile app had more customization options for my business needs.

Whitney

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Excellent Service Industry Software

More than positive! It has streamlined our business and provided a better experience for our customers.

PROS

The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro. This is our first go at a digital software and they have been excellent to work with in getting us a set up specific to our needs as a company. We like that it encompasses a review component as well as real time data for our office staff to see where our technicians are at on their schedule. The online community Facebook page has been a tremendous help in hearing how other companies are working through issues as business information in general.

CONS

There have been times where chatting into the blue bubble yields less than timely feedback for important things we need to get sorted out in the office. The Facebook group is helpful in me searching to find a work around or solution while I wait to hear back from the blue bubble. I understand why there is no direct phone contact for immediate issues, but it would be nice in dire times to be able to immediately get a person on the phone.

Reason for choosing Housecall Pro

Community of support. Ease of use. The collectiveness of what is offered at the given price point.

Reasons for switching to Housecall Pro

Ease of use. Product support.

Anthony

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Housecall Pro Pros & Cons

I am very happy with it. I came from Wintac. I was with Wintac for about 25 years and made the switch to Housecall Pro and it has helped me with things Wintac was not capable of helping me with, like my online presence, getting more reviews, tracking how long employees take at jobs, etc.

PROS

Very easy to use, the user interface is clear, has mobile app, has desktop app, the company listens to its users and make updates to the software pretty quick. Has open API to a lot of 3rd party software and is open to having more. work orders are great

CONS

Still building new features that are very important to have but not there yet, some important features are there but seems like not a lot of time was put into those features where more time might have been put in other less important features. Reporting does not dig deep enough. service agreements need work

Reason for choosing Housecall Pro

Service Fusion - the set up was horrible, the support from the team didnt know any answers to my questions so i just assume it was going to be hell in the future. Service Titan - too expensive for a company my size. ThermoGrid - Price was high and the software had way too many steps to create a job from a call (correctly) to have proper reporting later on in the future. Also, the line items looks like an excel spreadsheet, wasnt too crazy about that.

Reasons for switching to Housecall Pro

They were not updating the remote ability to the software. The actual desktop version of this software was GREAT but it stayed behind and let everyone else take over. It was very unfortunate. Than fieldedge took over and they basically are converting all their wintac users to fieldedge users. so basically wintac seems like its going under while being absorbed by fieldedge.

Ryan

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Housecall Pro changed my life!

My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL

PROS

Having the ability to track time, movement, KPI's, reviews, payments, scheduling etc is so powerful!

CONS

There are some things that yhe other juggernauts in the industry have that this software doesn't but I am confident they will get there, and I'm happy to have gotten in at basicalky the ground floor.

Reason for choosing Housecall Pro

I chose Housecall Pro over these others amongst many things, customer service, price point, responsiveness, and that HCP is constantly working to get better.

Reasons for switching to Housecall Pro

Software only did a fraction of what I needed it to.

Jacob

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Housecall Pro Rocks

The best part about Housecall Pro is the fact that we have all of our information for the entire business in one spot. It is one stop shop. It also integrates with Quickbooks Online, so we do not have to mess with transferring everything every time. It automatically does it for us. The customer service is also great, as they are quick to find an answer if they cannot fix it right away. I would highly recommend this company and software.

PROS

This software brings our entire company together. It helps us with all the scheduling needs that we have, and definitely helps keep all of your information together in one spot. You can also access this from your mobile devices too which is huge! We wouldn't be where we are today in our company if it wasn't for Housecall Pro.

CONS

There are a few features missing, that could make some delegations a little easier, but after while, when they hear from a bunch of people that they want this option added, they will add and integrate it to the software.

Reason for choosing Housecall Pro

The pricing for ServiceTitan was unreasonably high. Some of the products were great, and could be very useful, but after seeing other reviews, and looking at the actual price we would be paying per year, was incredibly high, and we would not be able to comfortably afford that!

Reasons for switching to Housecall Pro

Housecall Pro had a lot more options for us, and it was very centered around our line of work. The previous software was very generic, and did not offer everything that we were wanting.

Christina

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Common Sense Approach to Managing your Clients and Employees!

Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL!

PROS

This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks!

CONS

Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address)

Reason for choosing Housecall Pro

Another local plumbing outfit recommended we try HouseCall.

Reasons for switching to Housecall Pro

Needed to have a more integrated scheduling and invoicing system. Desired software which integrated ability to accept payments (get rid of our Square), and integrated with QB Online for accounting purposes.

Roger

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Gets easier to use and better everyday. Support from the company is amazing, they are alway evolving

HCP is giving me time to market and feels like a partner or mentor to our continued growth and success.

PROS

Ease of setup. Kind and patient support team. Did I say patient? After our office manager retired, we were able to implement HCP and within weeks realized that we no longer needed an office manager! It was tough to change my ways after doing “what worked” for the first 28 years, but these last two years with HCP have really helped us grow and I spend about 15 hours/week less sitting at a desk. Our crews like having the power to create estimates and quote work and extras. The payment portal speeds up collections. The software is constantly improving. We are a completely paperless company now, save for permit applications and such. It is so easy to schedule out days, weeks, a month. Drag and drop to move appointments. Creating/changing unit prices is so easy.

CONS

Making changes to estimates or invoices to a customer puts you back to the dashboard, which is distracting if you are handling multiple invoices for a property management company for instance. A work around is to open each one in a new window on the desktop. We use the desktop site in the field since the mobile site will not rotate on our iPads and we have keyboard cases. The dashboard shows outstanding invoices when you log on, but you cannot click on them individually to review. No integration with QB desktop, though I may be the only person who has that problem.

Reason for choosing Housecall Pro

Lack of transparency initially regarding their rates, etc. High pressure sales, felt a bit like a target. The online reviews were all over the place.

Reasons for switching to Housecall Pro

We found RazorSync to be a bit clunky and confusing for us, though it did have more features.

Jason

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed November 2019

Housecall Pro - ALMOST the best home services software on the market

Initially very good upon onboarding. As soon as we were up and running we were asked to join a few other programs they offered which were beneficial to us and due to the initial low price we were happy to add these on. As far as functionality, the system is great for home services companies with features like "on my way" texting and emails as well as processing for payments and online booking. Implementation by the company was our issue. The features were great but many were buggy and did not work well together.

PROS

Housecall Pro has a robust amount of features in an affordable package. The main interface is fairly easy to use Dedicated online fan base on Facebook that is a ton of help

CONS

No official support phone line from the company. They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious. The features are not always perfected before implementation and are buggy

Reason for choosing Housecall Pro

a much larger catalog of options and seemingly great customer support

Reasons for switching to Housecall Pro

We were consolidating the number of programs we were using

Vendor Response

Thanks for your loyalty and the 4-star review, Jason. We are constantly making improvements to the platform and launching new features. Our chat bubble is able to handle many of our customer's questions, but we have recently launched some packages that come with dedicated phone support for those who prefer that. Please take a look and let us know if you would be interested in one!

Replied December 2019

Carla

Construction, 11-50 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2020

So much potential...so much that was wrong.

Frustrating, frustrating, frustrating. Best word to describe HousecallPro. The worst thing is when you call for help or do a chat, they give you bad advice, you relay it to the techs in the field, you mess up everything and have to start over and then you figure it out yourself. The tech support crew at HCP doesn't know the program very well. It is highly frustrating to open a chat, get bad advice, get a wrong answer and before they can figure it out you figure it out for them and let them know the correct answer for the next person that chats in with the same issue.

PROS

Integrated with Quick Books Online. It is hard to say what we liked about it. It had a map built in so we could see where the techs were theoretically but didn't exactly work all the time.

CONS

Frustrating to find out the history they said would be imported only gave us dates of service, not the actual history. We could not see what we had done for the customer only what amounts Quickbooks had received and when. That is not history. Something that was major for us is that if you have a multiple day job, remodel, tunneling to replace a sewer system, running new water lines in a house you have to add additional scheduling and each occurrence ends up in QuickBooks whether you billed out for that or not. In other words we had multiple no money due invoices in QB's that didn't need to go over because customers should receive one invoice for a job with all the details on the one invoice not multiple invoices with small amounts on them. This was the worst.

Reason for choosing Housecall Pro

Good question. Probably because it was inexpensive and we didn't understand all the issues we would have with it.

Reasons for switching to Housecall Pro

Wintac had been used by my family since the 90's when it was a dos program. It never really upgraded to windows enough. There were still too many issues that were not being addressed. It needs to be upgraded to the 2020 standards. We had a lot of information in Wintac. It was difficult to switch but was a necessity.

Ben

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2020

Possibly the best CRM

I have been very happy with my experience since implementing Housecall Pro. I would like to see a few more features, but it has been ever evolving so I’m sure I will see those in the near future.

PROS

Ease of use and navigation. Features that are offered to compliment it.

CONS

Could use a few more options. It is easy to use from a phone but I would like pictures attached to the price list items to make it easier to navigate on the phone .

Reason for choosing Housecall Pro

Service Fusion was overly complicated to onboard. I didn’t have 40+ hrs I could dedicate just to implementing a new crm.

Reasons for switching to Housecall Pro

Better functionality and larger platform.

Skye

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

This software is a game changer

PROS

Our customers love the communication. Our staff love how easy it is to use the app. It sets us miles ahead of our competition and gives us that sharp professional look we strive to bring our customers on the job. The fact that it communicates with our Quickbooks software makes the accounting end simple and saves a tremendous amount of time.

CONS

At this point, there isn't anything I don't like about HCP! I am a happy customer!

Reason for choosing Housecall Pro

Easy to use. Focused on customer service. Price was acceptable.

Reasons for switching to Housecall Pro

ServiceTitan was too complicated for our team.

Julie

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

My HCP experience

HCP has brought our business to the next level. We have been using the software for two years and have a very basic plan. Before HCP, we were keeping our appointments in a spiral calendar and customer information was difficult to maintain. With HCP, we have been able to better track our customer activity and history. One of the newer features that I find interesting is the lifetime value of the customer. This is giving us some insight into how much revenue our customers generate. I am considering upgrading to the next level of HCP to begin accessing some of the marketing tools that HCP promotes.

PROS

I like the ease of use for employees and users in the field. It is simple, yet allows our company to be in contact with our customers. From the office perspective, we have reduced how many invoices we are sending the mail significantly. Our customers like receiving e-mails from us, including the invoices. The portal for payment is easy to use. There has been a significant increase in online payments through the portal. Our employees find the app easy to use and the location services make it easy for them to find our customers homes.

CONS

The times on the schedule page, need to somehow be highlighted or the top of the hour bolded. It is really difficult to schedule an appointment on the week view for Friday, because the time is in the far left margin. I would love to have the ability to make comments on the time card section. That way when I need to make a change to an employee's time card, I can also note why the change was made. The way that the credit card payments integrate with quickbooks is frustrating, as I have to go to each transaction and manually change where it posts the payment. I would like to have the ability to designate where the payment goes. In addition, it would be nice to change the QB display name on HCP ourselves, instead of talking with customer support. One more thing, can payments affecting more than one invoice be posted as one payment, versus each individual invoice. This would make processing deposits so much easier.

Barry

Architecture & Planning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

House call review

PROS

App use experience is phenomenal. I have written estimates In a time crunch in the driveway of the customers house b4 a sales meeting. While not ideal, the ability to have something for my client rather than nothing is all the difference. Only Houscall makes this possible.

CONS

Housecall over all gets 5 stars , no question about it. The only reason I gave 4 stars is some areas is because I am seeing the potential of the product and would like to see house call achieve that potential. Web based use is definitely not the same experience as the app. Pages bog, cursors lag, and it takes time to write proposals and navigate. While the organization of the web based platform is truly superior, the navigation is not. I choose to log on the web based platform because of the clarity and organizational benefits but I often find myself frustrated, losing unsaved pages or saying “ common”. With that said there is nothing that even comes close to what housecall offers me so take that criticism in perspective to the the truly awesomeness of house call as a whole. I would like to add that house call software engineers have come up with some great ideas! Ideas I never knew I needed but now can not go with out. Features such as street view and home value in the customers page is very helpful. Other helpful features SA colab with employees and sales updates, employee tracking and credit card processing on site are In app features I have been introduced to that I can’t live with out. These features may not seem like the back bone of your business head on but i can tell you in hindsight they all add up and contribute to your over all competitive edge.

Reason for choosing Housecall Pro

There were no other comparable products at the time i began using housecall and I see no reason to ever begin using anything else. I have become accustomed to housecall and i now have a good relationship with the product. I would not want to learn anything new or move my business elsewhere ever if possible.

Scott

Consumer Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2020

Pro user

Before joining house call Pro I had just purchased 500 invoices for over $100 and I've only used since then maybe 12:00 house call Pro makes it easier with invoicing scheduling the pricing when booking job is very difficult because your categories are too long so when you look at the price list on your phone for example it's almost impossible to find what you're looking for I really believe this is your number one problem on your house call Pro at if you could fix this as well as the Rolodex problem for example when a customer calls in it shows house call Pro customer but then you look them up on the Rolodex and hit the search hourglass they do not come up so what's the use even having it I have gotten lucky before was able to do it by scrolling down a little bit but it's just doesn't make sense I would spend a little money and get some programmers and fix both of those problems it's very important that you abbreviate carpet is CPT uppercase C or all uppercase and in clean until there's more room to the right of that to put the title of what the item is in the price list I don't mean to jump around a little bit but I just got off work and I'm trying to wind down.

PROS

Scheduling jobs. But there are several problems with scheduling jobs that I mention later in this review please pay attention it could help your business a great deal I know from experience in the past dealing with other marketing companies such as Angie's List what they have done wrong the information provided here is priceless I have a degree in marketing please listen to what I have to say I think you all have great positive attitude and I really appreciate who you are but I really believe there's some issues that you need to fix at a low cost compared to the amount of money that house call Pro will lose in the future please consider everything in this review that I have to say and I promise you will be number one in this industry because already you show that you care by having the pros the people that really take this seriously go to your company meetings that is very intelligent but please read what I have to say here thank you!

CONS

I think this app needs some work for example existing customers is almost impossible to locate but you know they're in the Rolodex for one house called does have it right by showing that it's a previous customer but how do you look that person up in the Rolodex it's virtually impossible I get lucky every now and then but I've given up. The other problem is I paid $50 for a credit cards swiping product but it doesn't work and I don't quite get the text messages but if house call Pro had a live person I could figure out a lot more but it doesn't seem to exist I was at one time in contact with an [SENSITIVE CONTENT HIDDEN] and then they drop the ball I have nobody to talk to and another thing is when you do talk to people you should make it to where you are automatically emailed for a customer a representative review so then your representatives do a better job and try their best for example Angie's List represented always had a chip on their shoulders even though they were review company they never reviewed themselves I've watched them go from nine hundred million dollars almost a billion dollars down to five hundred million dollars and sold out with a Icee at 550 million dollars all because nobody would listen to their business partner Scott Watkins. I have a lot of entrepreneurial ideas and place I am soon retiring from carpet cleaning and I will be a multi-millionaire it would be in the best of of interest of house call Pro to listen to my advice I have a degree in marketing.

Dereck

Construction, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Great addition to our small business.

1. Able to stay more organized. 2. Able to send out estimates faster. 3. Able to locate customers accounts faster.

PROS

1. Automated text within the app. 2. Start and finish times within the app. 3. Seems like there is always something new to learn and include in to your system. Excited to implement the new apps and features in the future. 4. Responses from the customer service chat are excellent and helpful. 5. Review toggle. 6. Pro Talks and take a lot of time to help make our business successful. 7. I like that every step or change that you make to accounts is documented. 8. The app dashboard snap shot of things happening or that has happened is great.

CONS

1. The way the notification stays active when a customer sends you a video message. 2. Sometimes the customers address when clicked within the app does not load properly on the maps you have chosen. Seems to work intermittently. 3. When texting a customer using the HCP provided number within the app and you click outside of the message box it does not allow you to come back in and click and move around the message box. Some instances if you wait to long the message disappears. We have gone to texting ourselves and then copying and pasting. 4. It would be helpful to have a reminder on the dashboard to snail mail invoices when a client doesn't have an email. 5. You cannot copy and paste from a text messaging portion within the app. i.e. Follow up to a previous text. 6. In order to search a phone number or customer on the desktop browser, I have to click within the customer tab. Wish there was a search bar within each tab on the dashboard. 7. Wish there was a way to toggle the reviews within the app with administrator access not tech access. Sometimes when turning on and off the reviews on your smart phone it opens the app automatically when safari is clicked unless you delete the cookies. 8. A follow up button with an automated email in a customers account, on the estimate page would be helpful, showing the follow up date and time and maybe does not allow you after so many attempts.

Reason for choosing Housecall Pro

HCP was giving a promotion.

Alyssa

Chemicals, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2021

Incompetence is Damaging my Business

We inherited the use of this software from someone whose business we purchased. It looked promising and we decided to transition, which took MONTHS, and involved multiple issues with importing existing customers, even after several attempts to manually adapt our reports to line up with their templates, ultimately ending with a patchy, subpar work-around. This ended up being the approach repeatedly in the following years. We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.

PROS

When it works, it works well and there are minimal issues. "When it works" is not acceptable.

CONS

The support team has only ever responded to issues with inconvenient manual work-arounds. Their customer import doesn't work so I have to send the report to an email and they upload it on their end and can't guarantee how long it will take or how my notes and other fields will import. There is no option to add custom fields to jobs or accounts. There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers. The last 2 days there have been 15-30 minute waits just to get a reply to a chat for support.

Reason for choosing Housecall Pro

It was already partially set up by the previous owner of a company we bought.

Reasons for switching to Housecall Pro

Pricing

JULIE

Construction, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed May 2018

This software changed my life and kept my relationship together!

it makes my job way easier AND we were able to have a paperless office.

PROS

Ok so my partner and I started a new business together and I was using Joist which, for free, is a sweet app but I quickly realized that a serious business needed a serious software to help with logistics. Demo ensued and... Long story short our sales person was really cool and answered all of my difficult questions with ease. And trust me I am an office gorilla. And if you are trying to bamboozle me, well, I have those maternal instincts that can smell bamboozling a mile away. the program was easy to use and easy to learn. It has a real-time app that my tech in the field uses, it is partnered with zillow so the service address shows up with all the juicy details, bed/bathroom, sq ft, price it sold for . my tech uses the map function so he doesn't have to call me for directions. you can search specific date ranges and tag customers with specific tags for ROI data. It keeps a graph display dashboard of all the business vitals. Unlike other programs this one lets you pick the level you want to pay and for more you can get extra services. the lowest level still gives you plenty to run a successful business. I LOVE house call Sparky, the virtual text concierge, that reminds clients when their appointment is, confirms appt, tells them when the tech is en route and when a job is finished. There is a pay online feature, a "bill to separate address" feature, and the customer service is the BEST I've ever dealt with. they even take suggestions.

CONS

when you use the payment box to run a credit card it pops up in the center of the screen and you cant move it to see what the billing zip is on the screen below it. I don't know if it's me but sometimes it takes a few seconds longer than I like to load between screens. There might be a toggle feature I am missing. I work hard and I expect my technology to do the same. I would like to see a little more flexibility in the price list feature. It should operate faster with the line item selection. If I pick something I know is in our saved price list it takes a minute for it to populate the selection box. When you are inputting the prices of line items by hand the cursor goes to weird places in the price. drives me bonkers

Kenneth

Used less than 12 months

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2016

FSM, CRM and Appointment Scheduler - All in one!

PROS

For 18 months we were looking for a software that could do three things: 1. Manage our customer database (CRM) 2. Schedule appointments and send automatic reminders to customers 3. Assign and dispatch employees to jobs (Field Service Management) It seemed every software was designed to do one, MAYBE TWO, of these things, but no software could do all three. Then we found HouseCall Pro. It seemed almost too good to be true, but HouseCall does it all for us. We haven't looked back. 1. App for field technicians is awesome! Best I've seen. 2. Strong and powerful integration with Google -- autofills addresses and integrates with Maps. 3. Automatic e-mail reminders sent to customers. 4. Postcard marketing campaigns. 5. Quickbooks compatible. 6. Incomparable customer service. They have a friendly, helpful and intelligent group of people working for them. They are always there to listen to requests and solve problems. The messaging app within the desktop software lets you communicate with them directly anytime. They always seem to respond within mere minutes. 7. They are constantly releasing updates and improvements to the software. It gets better with every release and it shows they really listen to customer suggestions!

CONS

1. The schedule view is hard to read and use. When you are trying to get an overview of your resources and availability, you have to scroll left/right as well as up/down. It's made it hard for us, so we still have to rely on Google Calendar to view employee availability when trying to schedule jobs. 2. No automatic reminders sent to employees. There is a push notification one hour before a job starts, but this is not enough time for us. We want an email or test least a day, even a week, in advance. 3. Few customization options. (eg - You cannot rename "professional" to "stylist" or "technician" to suit your industry.) You can't include hyperlinks in follow-up emails to link customers to a satisfaction survey. (They have to copy/paste the address into the browser.) 4. No way to "black out" dates on scheduler for employee time off. Again, we still have to use Google Calendar. Although they just released "Non-Job Events" and this could serve as a possible workaround for us. We are looking into it! 5. The CRM is weak. (No multiple contacts for a business, no way to name different service addresses, no pipeline for making sales, etc.)

Rebekah

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2017

Combined most of my programs into one

We are a commercial cleaning business and have been in business for almost 20 years. For the last few years we have been transitioning from paper to digital. We have multiple employees, that are private contractors. They work at several locations. Each location has it's own pricing. Most times any additional services or charges added to a job are reported back with in a day or two. We were using a paper calendar for on the go access, that was then copied to a shared online calendar. That information was entered into an invoicing program and invoices were emailed via a private email account. The process from work ordered to invoice sent could take up to a week depending on when our employees got back with information about the job. Going into this next year we decided to try an "all in one" program. Housecall Pro so far has been great! It has most of the features we need. I love the app feature that comes with this program. It pings the employee when a job is assigned. Reminds them of upcoming work, gives directions to the location and lets them add details, pictures, or services to that job on site. My workload has been cut significantly, allowing me to get to other administrative demands finished that usually get pushed into my weekend. Having the calendar, employee assignment, clients, services, and invoicing all in one place is amazing. I've had to make some adjustments and "tricks", since it is a basic program. But nothing enough that's made it difficult to use. Overall it has taken a good amount of stress and transition from our plate. For single users to a company with multiple employees, this program can do a lot for you.

PROS

Convenience, combines most of your business programs into one easy to use program Customer Service, with offices on both coasts I am able to get in contact with customer service within 10 minutes. Accessibility, I can access the program from any computer with internet connection or use my phone via the app. Faster Reporting, employees out on the job can add details, services, or new jobs on sight. Cuts out bridges between programs and communication, I can enter in a job on the program, assign my employee and it's sent to whomever I need it to be sent to (employee or client) saves me from having to enter it onto either a paper calendar, or a shared calendar, and then notifying the employee of the job and then waiting on a report that they have completed the work. No contract - you can do monthly, half year or annual commitments

CONS

Limited customization, I have to incorporate my own item code to personalize my clients services. The invoices are also limited on what can be changed/added Only completed jobs can be searched. There's no search or sort option for each client. So I have to scroll through jobs. Once a client accumulates work it can be a hassle to scroll though pages of information. Confirmation emails, because the invoices are sent though the program. I don't receive confirmation emails. It only show what has been sent.

Sean

Verified reviewer

Facilities Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Couldn't survive without Housecall Pro

Housecall Pro streamlines my entire customer interaction. The software maintains my customer database, and my customer history. Housecall Pro handles all my scheduling. Housecall Pro sends reminder emails to my customers and makes it easy to notify my customers as to my location on the day of service. Housecall Pro handles my invoices and makes it easy to collect payment. After the work is complete, Housecall Pro sends follow-up emails to my customers to help maintain customer loyalty. Housecall Pro also integrates with Quickbooks making my bookkeeping a breeze. Housecall Pro makes owning a business so easy!

PROS

I LOVE this software! It does absolutely everything for me and makes it so easy for me to run the behind the scenes part of my business. Housecall Pro is super easy to use, the app interface is very clean, and it totally streamlines my interaction with the customer from their first phone call, through to the completion of the job, and beyond. Housecall Pro makes every part of my carpet cleaning business so much more efficient.

CONS

I wish that the user had greater control in customizing messages that are sent to their customers. For instance, Housecall Pro sends a text and an email asking for a Google review and a review on Housecall Pro when the work is complete, but I have little control over the content/message of that communication. Another example is that I have little control over the content of the "On My Way", or the "Job Finished" texts that get sent to my customers on the day of their appointments. I would love to be able to send more personalized messages to my customers, so that they seem less generic and bland.

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