Housecall Pro vs ServiceWorks
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
3.6 / 5
Value for Money
4.6 / 5
3.7 / 5
Customer Support
4.7 / 5
3.7 / 5
Functionality
4.5 / 5
3.7 / 5
Last Review Written
September 27, 2024
September 5, 2024
Pros/Cons
Pros
- I love that the software sends notifications to our customers. This has been so helpful in keeping our customers updated and confident in our services.
- Their customer service is great, there is always someone willing to help me when I get in a jam and need help quickly. The software is easy to use and learn.
- So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.
Cons
- Has to be close to the worst interfaces for a company just because of the lack of customer support.
- Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.
- Decision killer was the inability for expense tracking. This was a no go and I terminated the trial.
Pros
- The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity.
- The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
- The customer history is also a helpful tool. Onboarding and ability for the Service Works team integrating forms was a great experience.
Cons
- The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
- They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is.
- I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
