Housecall Pro vs TimeTap
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.3 / 5
Value for Money
4.6 / 5
4.4 / 5
Customer Support
4.7 / 5
4.6 / 5
Functionality
4.5 / 5
4.3 / 5
Last Review Written
September 4, 2024
July 10, 2024
Pros/Cons
Pros
- I love the email automation. I set up follow up emails to customers after a certain amount of time and the return has been awesome.
- Interface with Quickbooks is great - when there is any kind of integration problem, I get the notification and it tells me what I need to do to resolve. The support team has been awesome throughout.
- So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.
Cons
- Has to be close to the worst interfaces for a company just because of the lack of customer support.
- Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.
- Decision killer was the inability for expense tracking. This was a no go and I terminated the trial.
Pros
- My customers said it is easy to use and they like making their own appointments. I highly recommend TT, it's like having another person in the office with me.
- We upgraded from an older scheduling program and this was well worth the investment. It is saving us costs by its great accuracy and the front office staff love how easy it is to maneuver.
- The ease of registration and email and text reminders are awesome. Customization of email and text responses are nice.
Cons
- It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas.
- For some reason after trial it didn't renew. It took around 3 weeks to figure it out and now we lost our discounted rate.
- It lets the client book and if they do not pay in 90 mins it cancels the booking. I don't like that it cancels out appointments even tho clients paid.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
