HubSpot CRM

RATING:

4.5

(4128)

About HubSpot CRM

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more. HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored i...

HubSpot CRM Pricing

More advanced CRM functionality is available as part of premium Sales Hub products.

Free trial: 

Available

Free version: 

Available


HubSpot CRM sales pipeline
Slide 1 of 4

HubSpot CRM Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for HubSpot CRM

1 - 5 of 3,972 Reviews

Monica

Media Production, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2024

HubSpot CRM Review: Works Great For Our Needs.

User Profile

Johanna

Verified reviewer

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

HubSpot CRM is an excellent choice as it is easy to set up and use

PROS

I like HubSpot because it brings together all their marketing, sales, content, operations, and service tools in one place.

CONS

On the first sight it may seem a little bit complicated to use.

Lucien

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Hubspot is a industry leading CRM and a must for fast scaling businesses

Absolutely fantastic and highly recommend. Hubspot has scaled from 4 of us to over 200 and they are constantly innovating.

PROS

We initially chose Hubspot because of it's user friendly UX/UI. We have now used Hubspot for over 6 years and it has been incredible constantly ensuring they added features that keep up with our growth. The CRM itself is still very intuitive. The reporting and dashboards feature is fantastic. There are so many pro's but it's hard to beat Hubspot for it's intuitive design and use.

CONS

The challenge we've had with Hubspot it the placement of critical features in different pricing categories. We are constantly finding that critical features are in different pricing tiers.

Allan

Education Management, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Very mature CRM product

It was very positive overall and a great move for our business

PROS

The users of the platform rarely raised support requests

CONS

The pricing was on the higher end, but you get what you pay for

Reasons for switching to HubSpot CRM

We wanted to improve the out of the box functionality

Mark

Insurance, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

TOO EXPENSIVE!!!

Horrible. They just didnt care at all and simply told me I signed and agreement so Ill have to pay for all 12 months. I chaged to Go High Level and it is $1,000 cheaper every month.

PROS

The CRM is good but it is incredibly expensive compared to other CMRs such as GHL. The problem is I got locked into a 12 month subscriptioon and they refused to even let us out of the last month. Once they had me they drained me for every dollar they could.

CONS

It is TOO expensive and I found I can get all the same features and more for 20% of the cost.