Simple Implimentation Gone Wrong
Value for Money
Coming from another cloud-based CRM, it was supposed to be an easy transition, however, we could only move one email and two phone numbers per contact and lost the tags for the phone number (Home, office, cell, husband's cell, etc). The delays mounted and I had to pay my monthly fees while we waited on implementation. When they finally said "we can't do this" I was deep in the hole. After the signup fee and the monthly fees for several months, they gave me a month back and wouldn't do more. The rep left the company and I was high and dry.
Had great sales demos! The sales team even invited me out for drinks. I had high expectation for the product, coming from a competing CRM
It never worked for us. After months of waiting, hours on calls and webinars, investing in training employees to make a switch, we were left high and dry as the algorithm changed between my old CRM and them. They made excuse after excuse. No one took ownership of the problem. We had to part ways and they still had the nerve to charge me thousands without a tangible product. Horrible service.