Jobba Trade Technologies Software

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About Jobba Trade Technologies

Jobba is a cloud-based comprehensive solution designed for businesses in the commercial roofing industry managing service, maintenance, and reroof activities. It has a primary toolkit for contractors and consultants, and supporting toolkits for material manufacturers and distributors, Jobba tools help roofing related businesses simplify workflows, streamline team and customer communication, improve customer deliverables and satisfaction, and increase roofer sales & profitability. This solution works across desktops, laptops, tablets and phone devices. The Jobba platform offers an electronic signature feature to help businesses receive contract signatures quickly. This can be done on-site or sent to customers via e-mail. Additionally, teams can utilize photo and video ...
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Jobba Trade Technologies User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

3.5

Showing 1 - 5 of 15 reviews

Adam

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

July 2021

Review of Product Software

We really love the software and it has helped us grow our roofing service work substantially. What we don't like is the customer service. Our position is that if you are a software developer than you should be aware of how to resolve problems with customers ability to use the software. What I mean by that is we use IPAD's to run our service and there are issues with your software and apple products for some reason and you should know exactly what we need to do to overcome those problems. It may not be your software causing the problem but if your customer service people just blame the devices and don't know enough to help us trouble shoot the problem than we will just become frustrated to the point we will cancel the subscription which doesn't do either one of us any good. You're the IT people and we are roofers. I don't like being made to feel that I've got to figure out the problem.

Pros

Integration was very easy and the software is quite user friendly.

Cons

Connectivity is an ongoing problem. Integration with apple products

Mark

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

November 2020

Best of the Bunch

We successfully dispatch 5 Service vans daily, no small feat, we look forward to continual improvement in the features of this product.

Pros

Service dispatch, data management, historical information recall, customer portal.

Cons

estimating, financial integration, CRM, and don't get me started about the inflexible timekeeping feature.

Reasons for choosing Jobba Trade Technologies

FCS lived and breathed closer to the cutting edge, management, sales, and technical team were dedicated to producing the best product for the industry.

Reasons for switching to Jobba Trade Technologies

There was a long exhaustive list of pros, the decision was easy.

Diane

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

July 2021

Great Customer Service!

My overall experience is pretty good. Like I said, customer service is spot on.

Pros

I would have to say that I have had some issues over the past few years with invoices posting/pulling over to our accounting software. I was not real happy with this but Jobba/FCS always were right on top of the issues and always remedied the issues promptly. I can say enough about the customer services representatives. Always polite and very helpful and always very knowledgeable about how to solve issues.

Cons

When you make a change in the Admin Service Dispatch settings like for example: making a rate change, the rate does not pull over onto old tickets only new dispatched tickets. This creates a huge problem when its time to invoice. All invoices have to be edited with the new rate. Also its the same every January when I have to enter a new job number for the new year. Any old dispatch tickets have to be edited.

Reasons for choosing Jobba Trade Technologies

I believe the monthly cost helped All-South make this decision.

Evan

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

FCS Long Time User Experience

Overall FCS has helped make our team more productive, dispatch and track work orders, and bill our customers accurately. Over the years many features have been added to improve the user experience.

Pros

FCS overall is user friendly and not difficult to learn. The Jobba team is regularly providing updates to add new features, and individual customer support is available when needed.

Cons

Glitches on the mobile side often frustrate our field teams. Sometimes photos will not load, or they are constantly logged out of the program and have to re-start a report. Service tickets are not set up to support punch ins for multiple-day jobs and previously entered time cards are often wiped and lost during multiple day jobs.

Chris

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2021

Great product and tool to help organize with ease

the technology helps put this company into the twenty first century. Very professional output and ease of use

Pros

it captures all information in one spot. easy to use. very professional output from the program to the customer

Cons

I would like for the program to have a form of maps that takes you to the property step by step. also, a program to be bilingual would be nice for the tecks.

Reasons for choosing Jobba Trade Technologies

ease of use and exactly what we needed to update the company

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