All Jobber Reviews

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Rufus

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed May 2021

Should have switched sooner!

User Profile

Paul

Verified reviewer

Food & Beverages

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Excellent company and excellent product

Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

PROS

Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

CONS

I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though. Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices. This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Olivia

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Jobber Customer Support Employees Deserve a Raise

PROS

Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.

CONS

The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.

Reasons for switching to Jobber

I was not in any way a part of that decision but I believe it was monetary.

Vendor Response

Hey Olivia! This was such a detailed review, so thank you so much for sharing this with us! It's so nice to know that our Support team was able to help make sure you were set up and feeling comfortable with Jobber and that you've now got everything in place so that you won't miss anything. Really appreciate you flagging those concerns to us too! Our Support team can definitely offer suggestions for both the contact info you're needing to be more clearly labelled and calendar colors, so feel free to reach out to us to chat more about those pieces. It'd be great to hear from you!

Replied May 2023

matt

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Jobber is the best

PROS

offers a variety of products and frequent updates

CONS

None. Jobber has excellent customer service and their product is very easy to use

Vendor Response

Hi Matt! Thank you for sharing your positive experience with Jobber! We are delighted to hear that you appreciate the range of products we offer, as well as the frequent updates. Your kind words about our excellent customer service and the ease of use of our product mean a lot to us.

Replied December 2023

Jennifer

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

We love Jobber!

Jobber has been the best investment! It saves us time and worry. Everything organized and in one place, simple to set up and has been so great for our field team. The app is simple and straight forward, all of our field techs like it, which says a lot!

PROS

I love the scheduling, especially the new service window feature! This program has taken what was once a chaotic mess to easy and stress free planning. So many little details that make my job easier and our field technicians never miss a work order now. Love Jobber!

CONS

I would like to see a simple monthly customer account statement that we can send, or schedule send via email/text. I don't really have any complaints about the program, it has only made my job easier.

Vendor Response

Hey Jennifer, We love that you love Jobber! We are so glad all of your teammates love the app as well! It is amazing to hear how the scheduling and arrival window features have made a positive impact on your business and we appreciate you sharing feedback on client statements. Thank you so much for taking the time to leave a review.

Replied May 2023

Joel

Utilities, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

Overall a great program

Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.

PROS

Great look and ease of use. Works on all devices.

CONS

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Reasons for switching to Jobber

Managemart has to many bugs. Once they get them cleaned up I will go back as it is a great program before the bugs. My main program I use is Lawn Pro because it has the best options but I can not find a program that has everything I want and need so I have to use 2 programs.

Vendor Response

Hi Joel, thank you for your review and this feedback. We'd like to make sure you're getting the most value of your plan so it's more than worth your monthly investment. Please reach out to our Success Team via phone (1-888-721-1115), chat, or email (support@getjobber.com), and we'll do our best to make sure you're getting the most value out of Jobber. We'd also like to collect some additional feedback around what could be more helpful for your business, and do our best to potentially offer some alternative workflows that work best for you and your team. Thank you again for your feedback!

Replied September 2020

Michael

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

A CRM built for the needs of home services!

Overall Jobber is very good. The customer support is friendly and knowledgeable but obviously lack any real input from customers to the devs. For the most part, they have wrapped up almost everything, but there are a few rough edges that need to be addressed. That said, I have not found a better CRM for home services.

PROS

Quotes are easy Collect a deposit Keep cards on file Ease of Scheduling Good mobile app

CONS

Unable to give partial returns through Jobber Payments Need more environmental variables Better API More triggers in Zapier Native texting is lacking in so many ways. Maybe instead of trying to reinvent the wheel, you could partner with a texting/phone/review product like Emitrr.

Reason for choosing Jobber

Jobber is better suited to sales that don't go through a sales funnel, the scheduling is a breeze, and the customer's experience is seemless.

Vendor Response

Hi Michael, thanks for your review! If there is anything we can do to improve your experience feel free to get in touch with our success team at 1-888-721-1115 Option 2, support@getjobber.com, or by live chat.

Replied July 2022

BRIAN

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed January 2024

EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT

LOVE HATE RELATIONSHIP! CUSTOMER SERVICE HAS NOSE DIVED.... VERY GLITCHY... SOME THINGS CAN BE VERY FRUSTRATING AND NOT MAKE SENSE.....DUPLICATE INVOICES...i WOULD EXPLORE OTHER OPTIONS IF POSSIBLE....

PROS

THE LOOK & FEEL - FUN TO USE...I like the way the control panel is set up.

CONS

VERY CONFUSING - REOCCURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF REFUNDING EVERYDAY THE CREDIT CARD FEES JUST KEEP ADDING UP!!!

Reason for choosing Jobber

When i first ourchased jobber the customer service was fast and always available. now its non existant.

Reasons for switching to Jobber

WANTED A MORE STREAMED LINE SYSTEM TO MANAGE MY DAY TO DAY

Vendor Response

Hey Brain, thank you so much for flagging this. Our support wait times are not something we at Jobber view as an acceptable standard, and we are working to make it better. Our Support team is hiring and training as fast as possible, and we should soon see a reduction in wait time. Thank you for understanding. We would be happy to help resolve any issues with reccuring jobs, the app being glitchy, and understand what might be making duplicate invoices. Please give us a call at 888-721-1115 ext 1 or send us an email at support@getjobber.com to connect with our Support Team.

Replied January 2024

Troy

Design, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Jobber fits most needs for service/field type scheduling work

Great experience and would recommend it for most companies who utilize field/service type staff that requires trips to properties. Very easy to use for office staff and mostly easy to use for field staff.

PROS

- Easy to deploy - Syncs with Quickbooks - Many views to view work with filtering options - Ability to limit worker's capabilities - Ability to allow customers to request work - Ability to send quotes/invoices (though we used QB for this) - Scheduling was a breeze

CONS

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle - Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.

Reason for choosing Jobber

The features fit our needs better and the UX/UI seemed to be better.

Vendor Response

Hi Troy! Thank you very much for taking the time to send us a review. We are very happy to hear that Jobber is meeting your business needs. We would also love to hear more about how we could improve Jobber's UX/UI, so please feel free to reach out to our Support team at 1-888-721-1115 opt 2, support@getjobber.com or via our live chat.

Replied June 2022

Sierra

Environmental Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Best Small Business Scheduler Out There

I've tried lots of programs and this by far is the best!

PROS

I love how easy to use Jobber is, it just make sense. Customers can easily use it from their phone or computer. I get paid so much faster with Jobber payments. Plus its all automated and I don't have to remember to send things out Jobber does it for me.

CONS

No I love Jobber, they have exceeded my expectations!

Reasons for switching to Jobber

They were difficult to use and charged you for everything, plus technical support was horrible

Vendor Response

Hey Sierra! We're so glad that switching to Jobber has been such a positive experience for you and your customers, and that you've been getting paid faster too. That's awesome! We really appreciate your review, thank you so much!

Replied May 2023

Robert

Utilities, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Inexpensive but same features as the big guys

Overall it's been excellent.

PROS

It does everything from taking a call to payment.

CONS

I don't like the fact that the office personnel are not free and unlimited as all the competitors. Each office staff is forced to be an individual user. We have 4 users being wasted on dispatchers alone.

Reason for choosing Jobber

I used jobber with my last employer. When I opened my own shop I turned to what I knew jobber. Glad I did to. I had no idea all these other apps were charging around $140 per person. Jobber charges us less then that for the whole shop to use it.

Vendor Response

Hi Robert, thanks so much for your review and we're glad Jobber is doing the trick for your job flow from call to payment! We offer quite competitive pricing, but if you're ever concerned about the value you're getting from Jobber our Success Team is here to help and talk things through. Thanks again!

Replied June 2021

Adam

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed August 2019

Get you in and keep your money and don't honor trial

Lost Money

PROS

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

CONS

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee. Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Reason for choosing Jobber

The cost but

Reasons for switching to Jobber

Because product didn't do what I needed as a plumbing contractor.

Vendor Response

Hi Adam, our customers have many different workflows and are some of the busiest people out there, so being transparent about whether or not Jobber will be a good fit for a business is something very important to us. Because of this we're really sorry to hear if we weren't on the same page about what you were looking for and about your negative experience. A manager on our team will be reaching out to you to gather some more information on your experience, and we'll do our best to help determine the best solution for your business.

Replied August 2019

Brad

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2020

It's a Love/Hate relationship with Jobber

When I first started using Jobber over 5 years ago I was a raving fan. I told everyone I met that needed a CRM to use Jobber. Now it's mostly just disappointment. Jobber could take over the entire service industry if they had new leadership. If you are buying a CRM and never used one before, Jobber will seem like a gift from God. If you compare it to other CRM's, it's behind others in features.

PROS

Very clean and easy to use. The mobile app is top notch. Customer service is very friendly and helpful if you have a problem. Calendar is easy to use. It has quickbooks integration which is nice. Payment processing is easy and convenient for customers. Client portal is excellent.

CONS

This company likes to do things 90% of the way and the last 10% are always the features you need. I begged them for years to add zapier integration. They finally do (90%) but then they only offer a few triggers. The ones they don't offer are the ones you need (10%). Lead/sales funnel is non-existent. You'll have to use another software to track leads in a funnel. Time tracking for jobs (90%) doesn't add up total hours per employee (10%). I have to manually add up each employee's hours. This software has zero job costing reports. That completely blows my mind. Every single competitor has job costing. It is the most important thing to track in a service business. Here is the crazy thing, they had this feature in beta and then came out and said we aren't going to continue with it. They have forms and checklist for employees, but no way to report them back with ease. No way to require employees to use them on the job. The leadership of this company is scared to death of competition. They won't tell you anything that's on the books. No way to vote on features, know if any will ever become reality. The default response is. We'll let our development team know. Very limited mindset.

Vendor Response

Hi Brad, we're sorry you feel this way about Jobber but we sincerely appreciate the feedback. With many different businesses in our community with different workflows and preferences, we do our best to provide solutions to the largest number of businesses we can, but know that unfortunately we can't always have features that every business wants. That being said, with no plans of slowing down soon, we're still working hard tp improve and grow as we certainly want to provide your business and others with more valuable features which we hope you will find increasingly valuable. Thanks again, Brad!

Replied September 2020

Emily

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.

We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.

PROS

Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.

CONS

I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.

Cade

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Best Software company

PROS

What I most like about jobber is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits.

CONS

What I most dis like about jobber is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything.

Reason for choosing Jobber

It was in budget at the time.

Reasons for switching to Jobber

I made the switch a few years ago from yardbook because as my company grows I need to adopt to other software's as my company expands and elaborates into other ventures.

Vendor Response

Hey Cade! We're so glad your clients have been enjoying using the Client Hub to keep up to date on their upcoming work, that's so cool! If you're open to it, our team would love to chat with you about your invoicing workflow to find out how we can help streamline that for you and make things as easy as possible. Feel free to reach out to us at 1-888-721-1115 (ext. 1), support@getjobber.com, or by live chat. It'd be great to hear from you! Thanks for sharing your thoughts here too, we really appreciate it!

Replied April 2023

Carlos Eder

Individual & Family Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Exceptional Software Solutions - Highly Recommend!

PROS

I absolutely love how Jobber has simplified our daily operations. It's become an essential tool for us, allowing us to easily manage scheduling, reminders, and online bookings. Plus, it's made a noticeable difference in keeping our business organized and running smoothly. Additionally, the GPS routing feature has been a game-changer, and being able to communicate with our customers via text message has been a huge time-saver. Lastly, the automation for online quotes and payments has made our business operations much smoother. Overall, we highly recommend Jobber to anyone looking for a reliable and efficient software solution for their business.

CONS

Great question! Honestly, we haven't come across anything that we dislike about Jobber. It's been an incredibly helpful tool for our business operations and we highly recommend it.

Andora

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Could be fantastic, but lacks features in quoting/estimating and as communication hub.

good

PROS

Very good app except the very basic quoting/estimating, job scheduling and customer communication 'capabilities'. Jobber works very well without glitching both on browser and on app, very clean look, without too much going on to be distracting. However the issues I have with above mentioned make me constantly search for alternatives. If they continue to improve and make changes to these 3 areas, the software would be perfect. I don't see that happening soon though since focus seems to be on integrating very expensive 3rd party apps that don't benefit small businesses.

CONS

The scheduling function is good but could be much better if they allowed for other schedule types that aren't one time or on an easily recurring schedule. For landscape, we have visits on one contract that are weekly, bi-weekly, monthly, twice yearly, etc. So usually between 45-60 visits included in a single quote. But because they don't all fit into a neat recurring schedule, I usually include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! the most frustrating thing ever! So much work and it takes so long! Its one of the absolute WORST things about scheduling.There are work arounds of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals only associated with one quote. It is incredibly frustrating when I have to invoice later or trying to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to approved job that has the actual total and I just gave up. It should not be this hard. Also for any jobber people reading this PLEASE allow BULK DELETION of JOBS. Its too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in list or the ability to filter and bulk delete.

Reasons for switching to Jobber

It was a good option at the start of my business, but as we have grown, my need to have a bunch of other apps trying to connect to jobber via Zapier so that I could try to keep our records, communications, jobs, billing all organized has just made my life more difficult. Still needing a spreadsheet to make my quotes after 4 years with jobber is what bothers me the most. The functionality needed for service businesses is just not there.

Vendor Response

Thank you for the review and feedback, Andora! We really appreciate the detail you shared, especially around scheduling out your landscaping jobs. This kind of context really helps as we build solutions for small businesses. We will be sharing this with our developers but would also love to discuss possible workflow solutions with you! A member of our Support team will be giving you a call to help and to gather any more feedback you might have. Thank you again!

Replied October 2023

Clayton

Verified reviewer

Chemicals, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Jobber user since early 2016

Jobber is great - Still needs improvement - We will continue to grow with Jobber!

PROS

Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.

CONS

"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!

Vendor Response

Hi Clayton! Thanks for leaving us such a detailed review! We really appreciate the feedback you provided about text formatting and credits, and we will be sure to pass it along to the appropriate teams. We would love to be able to develop features based on all the suggestions provided to us, and we're always happy to take any feedback you have as it does help us better understand where we have room to grow. We can never make guarantees about updates, but please always feel welcome to share your ideas with us and know that we love to hear them!

Replied July 2023

Chris

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2017

JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS

The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked

PROS

Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

CONS

The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

Joseph

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed September 2022

Jobber A Maybe for Business

PROS

The software is ok, but has great online support.

CONS

Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client. Quote from Jobber support: With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client? Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations. Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support. "The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team."

Vendor Response

Hello Joseph! Thank you for your review and feedback! Jobber is always updating and evolving, and we appreciate hearing how folks would like it to behave as this helps us understand what matters most to you. It looks like our Support team has sent your feedback to our development team and hopefully this can be something that is addressed in the future. Please feel welcome to reach out again if you have any other suggestions or feedback for us. We would love to hear from you!

Replied October 2022

Brian

Logistics and Supply Chain, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Read this before purchasing Jobber

I have been with Jobber for over two years and I can tell you with the utmost confidence that there is better software. There is no customer service here and they are not interested in aiding you.

PROS

The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time).

CONS

Not only does Jobber have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business.

Vendor Response

Hey Brian, Before anything else, we'd like to apologise for the experience that you've had with our Support team. It sounds like we really missed the mark in working through the issues you brought to us, and we're so sorry about that! If you're open to it, we would really like to connect with you to learn more about your experience and the issues that you have been experiencing within Jobber that you had reached out to us about initially to help find solutions for you and make things right. Please feel free to reach out to us by phone at 1-888-721-1115, by email at support@getjobber.com, or by chat within your account and hopefully we'll be able to connect soon. Thank you.

Replied March 2023

Debbie

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Jobber from a Person who is not techie

Scheduling and dispatching: Jobber can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations.

PROS

-Jobber offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns.

CONS

-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems.

Vendor Response

Hi Debbie! Thanks for taking the time to send us a review! Our goal is to help small businesses be successful and we're very happy to to hear that you are finding Jobber easy to use and that your experience with the Jobber team has been top-notch! If you ever have questions about how Jobber can help you with your workflow, always feel welcome to reach out to our support team. We are also happy to have a conversation with you to ensure that you feel like you are getting the most value out of your Jobber subscription. Thank you for letting us be a part of your team! Cheers!

Replied February 2023

Rebecca

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Absolutely necessary for any small business in the trades

We highly recommend this service program to everyone that we know in the trades. Not only is it a Canadian based company, the customer support has been superior. When shopping around, Jobbers representatives actually listened to our needs & helped us find a program that fit what we would actually use. Other companies were just show boating & just tried to upsell us to their most expensive packages. We really appreciate the care & dedication Jobbers team takes to ensure their customers are well taken care of, & that the program runs as efficiently as possible.

PROS

We love the ease of use, the convenience of all the features & the customer support from their team can’t be beat!

CONS

The only complaint we face would be the lag in some services, however, it’s such a small inconvenience. The pros definitely outweigh that small annoyance.

Vendor Response

Hey Rebecca! This review was so lovely to read, thank you so much for taking the time to share your honest thoughts about your experience with Jobber so far! Our team is always so excited to learn more about businesses and what might work to make running their business smoother, so it's always so nice to hear that that's contributed to a positive experience. We'd love to learn more about any sort of lag you're seeing with service too, so please don't hesitate to get in touch with our Support team to chat more about what you're noticing there. We can be reached at 1-888-721-1115 (ext. 1), support@getjobber.com, or by live chat. It'd be great to hear from you! Thanks again!

Replied April 2023

John

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2017

If You Are Serious About Your Business And Family GetJobber!

My company an exterior maintenance company where we seal and repair asphalt, interlock, flagstone and concrete. We are the biggest name in our field and with that comes a strong demand for organization. Jobber has allowed us to exceed our productivity goals which increases our customer satisfaction and ultimately our bottom line. With jobber we are able to create client (and potential client) accounts seamlessly. We have our call center email us an excel sheet of our call log that we have configured specifically for jobber's database import. We can sometimes see up to 100 to 300 calls in a day in our peak season and with this feature we can import all those callers/clients into jobber with the click of a single button. We do this so when the person calls back to book our services their accounts are already in Jobber and all we do is create the orders which takes minutes. Jobber also creates a daily route for each of our service trucks so all trucks are traveling in the quickly and more time efficient manner. Again, productivity!!! The day before our client is scheduled for service Jobber automatically emails and texts those clients to remind them they are on schedule and a list of instructions we pre-configure. In the field, our service reps have jobber on their phones which gives them all the details they need about what the task is they are about to perform. They are able to create notes on the clients "job" and even add photos all of which are instantly available in our office. After our service agents are finished a job they click "mark complete" and jobber does the rest which includes invoicing our clients and emailing them an invoice and soliciting client feedback etc. Jobber has allowed me to do the job of 5 people so quickly I am often left with the biggest dilemma Jobber causes.... What golf course can I get an afternoon tee time on a weekday?

PROS

Seamless and productive with small to medium businesses in mind.

CONS

Some minor programming issues. Jobber lacks the ability to "select all" or multiple accounts or service orders at the same time. Being a very high volume company that causes me a lot of grief when I have to close 100 or 200 jobs but have to do it all one by one.

Tonya

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2023

Small Business Dispatch Software

6/10

PROS

Easy scheduling, And Client communications

CONS

Invoicing, Products and Service Tabs, Maintenance tracking and Quotes

Reason for choosing Jobber

Cost

Reasons for switching to Jobber

They were awfull

Vendor Response

Hey Tonya! Thanks so much for your review! We're so glad that you've found scheduling easy with Jobber and would love to learn more about how we can improve in other areas. We love feedback, so please feel free to reach out to our Support team at support@getjobber.com, 1-888-721-1115 (ext. 1), or by live chat. It'd be great to hear from you!

Replied May 2023

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