JOBPROGRESS Software

Pros

The GPS to find the jobs is pretty cool... clearly having customers organized Is pretty good too not having to go to the office or call to get customers is actually beneficial

Cons

The other day I had to try to log in while driving and out in the field, what a pain it was. I ended up deleting my mobile app by accident

Pros

once I estimate jobs all the customers are in the proposal given category.. it's also nice to have the GPS button where I can hit it and find any house without having to type in the address.

Cons

when it makes me login which is a pain in the ass because I can't see real good I hate it when I have to login again because I can hardly see the symbols on a phone

Pros

You can customize all functions, love the map address option, ease to add new jobs to previously entered clients

Cons

TOO MANY CLICKS, Sales-Commission horrible, Accounting portion...will never use not enough of an accounting base

Pros

Very user friendly and program is very easy to train new staff on. If there is ever an issue or concern, I know our reps will take care of it or help find the reason why its happening. If a system glitch, it will be addressed and corrected. If a user error, its determined as well so we can address users as to what they are doing to cause it. If I want a feature added, they have always been willing to help get it.

Cons

Management would like access to more reports. Initially the functionality of the desktop version and mobile applications were quite varied but we worked with Job Progress to have same functions on both.

Pros

Drop down boxes; search feature; ability to customize; ease of in the field usage; color coded tabs; staff calendar (24 hours); task reminders; multiple access points to customer manager

Cons

Occasional drag time; does not interface with Google; photos don't load in proper orientation & are of poor quality (taken with Iphone6)

Pros

I love how easy it is to understand. Everything is very accessible and understandable. It also is very well organized.

Cons

I wish it was more customizable. If I was able to set what words are what in white categories, that would be great.

Pros

We actually love the software since we started using it we have come to learn so much about it and are now using jobprogress every single day. i like that we can put all the customer info in along with documents that go to each job.

Cons

we would actually like to see some sort of database so that we dont have to turn to quickbooks to do other things that we cannot in Jobprogress

Pros

The interaction between desk top and mobile versions is seamless, homeowner's page feature is a great communication tool, friendly representatives and fair cost.

Cons

The reporting capabilities are very limited in relation to sales. They have not yet developed a detailed and customizable reporting format, however, I do know it is being worked on. Some pages seem to take a while to load.

Pros

I like the adaptability. The team at JobProgress is actively seeking feedback to continually improve the software. And the changes are improvements not setbacks.

Cons

I wish we could build our own templates. I have waited close to 8 weeks for a template! That's too long. We should be able to cut that time by building these ourselves.

Pros

everything is fairly linked w everything else. for the most part i dont have to imput into multiple spots so the same information can be seen everywhere.

Cons

it randomly duplicates things such as appts or jobs or entire cust. profiles on its own. uploading pics doesnt upload it everywhere in the profile. creating and viewing invoices has too many repeated steps to make the invoice reflect the info already in jp. etc

Pros

It makes our job easier. Most functions that usually took us a while to do. Sending proposals, invoicing, emailing are all done at a click of a button.

Ease of mind knowing all customer data is safe in one place, and easily accessible.

Pros

The ability to add task reminders and set appointment reminders to my salesman. Even email the customers of the appointment date and time. And to track all our customers in one easy setting! To gather reports as needed. To view Staff and Production calendars for the whole team. A great product for a great price!

Organization and the ability to sell jobs on the spot. Also a great time saver

Pros

Scheduling appointments and and having separate calendars. I like being able to type up a proposal while at a customers house and have them esign right there to avoid go backs.

Cons

I mostly work on the app in the field. It doesn't allow me to scroll through pics with the homeowner i have to open each one individually. And I don't think I can send pics through the app either.

All around good hub for projects.

Pros

Set up was a breeze, we were up and running in a few days with the full support of our contact who has been responsive and timely and who also welcomed conversation with our developer about integrating with JobProgress and he hosted a training session for our sales team on basic usage, applying some real-time scenarios.

Not only is the platform intuitive but it is customizable and JobProgress is always offering support along the way. We appreciate the calm and logical method of approach from everyone at JobProgress. I am not sure if this comes from experience or if it is leadership inspired but we like it. They know that the user must be comfortable with the product and that the product makes sense to the users business model for their brand and product to be successful truly a no-pressure situation.

Cons

I least like that a client cannot show up as a lead without job info.
It would be nice if the calendaring synchronization worked two-way.
Being able to move (drag and drop, add or hide) the work center modules would be useful.
At the Production Calendar, t would be great to have the option to display all or search a client/job

Pros

How easily you can track the jobs from start to finish and that everything is contained to each specific job (you dont have to search for stuff related to the job)

Pros

Can use easily With my mobile phone. I do like the work flow statuses. The staff is friendly. .....

Cons

It takes much longer to get work orders to crews than our previous system. There are multiple glitches in the system that seem to be impossible to have fixed

Better job and time management

Pros

Keeping all your job notes, memos, pictures, estimates all in one location. Very easy to navigate and keeping your schedule for daily tasks.

Cons

As a marketing tool it needs work. Would be nice to create lists of job radius. Or create list of jobs by products.

it is a central source for both of our roofing departments, easily accessible by both departments.

Pros

Ease of use, ability to be modified to meet specific company needs. like the customer service being very accessible.

Pros

Easy to understand, convenient. The program itself is pretty self-explanatory. Messaging/Chat capabilities are nice for multiple employees.

Cons

Have to make an appointment to get assistance. Sometimes it glitches and I have to refresh the page.

Streamline and have better communication with field and office and customers

Pros

Mobile and the many features it has with our paperwork and be able to go paperless eventually with this, scripts, data and note input, being able to customize to how we complete our business

Cons

Integration being easier from current systems being used. I would also like for there to be more training videos broken down by set up, how to enter and get full use out of its many features and looking at computer versus training on cell phone or laptop for field agents