It has been great.

Pros

There are many features that I like about this software. The first feature that I think is really effective is that you can customize it to meet you needs. After customizing the software everything is self explanatory. You can look at it and know how to maneuver it. The calendar is also a very important feature because we schedule appointments and are able to keep track about everyone's tasks, locations, and dates. The third and last feature that I like about the software is that you are able to get an advance search on categories on the workcenter tab. I believe that the software is a very resourceful tool for our company.

Cons

At this time there is nothing that I don't like about the software when I'm using it from a desktop, but I do feel that there is some glitches and or issues on the mobile app. The view on the calendar in the mobile app is not very friendly. I've had difficulties to add/delete appointments. Another issues that I have is the uploading of pics, this process is very slow and it takes for ever to complete. The screens have to be on always if not it will pause and or make me restart the process, I cannot take any calls nor make any calls.

Should help our company's organization and make us more efficient.

Pros

Digital documents/signatures. Customer webpage. Ability to keep my sales reps and our customers more organized and keep better track of them. Production and scheduling. App based for working on the field. Overall it's a solid program.

Cons

There are a few things that need to be added or corrected but I know they are working on them. A couple off the top of my head would be:
Ability to customize your work center page. To remove the product adds and classifieds at the bottom and replace with something relevant to our company such as "Company Announcements" or a "Note pad" for example. It's not a free program, we pay a good amount for it so I feel we should be able to remove these and replace them with something that works better for us.

Issues with the Multi-project option. You need to be able to invoice and work directly off of the parent job invoice and financials rather than having to invoice each individual trade. Because of this we need to use the single project when Multi-project would be better suited.
Ability to change a single trade to a multi-project at any time. A project may start as a single trade and need to be changed to a multi-project.

Job Progress review

Pros

You can see your projects from start to finish
You can adjust what everyone sees in their different roles
The flags are great and help keep things organized

Cons

There is too much loading time.
You can not add someone to a conversation later, if you want to include another member you have to start an entirely new message thread
The new calendar takes even longer to load since the new update
If there is any added stage it does not apply to the previously entered jobs, if you want them to have all the current stages you have to go and re-enter and then delete all of the duplicated
I wish there were more color coding options so that you could customize it to suit your business

Very easy to use and maneuver through the software with awesome customer support!

Job Progress is an efficient software for our company to track each and every lead, from their first contact to completion of a project and payment! Nothing gets missed or "slips through the cracks". It is user-friendly, and the support is exceptional. When we need adjustments or changes to how it works with our flow, it gets addressed immediately!

Pros

It's easy to track each new lead and to follow up when needed. I love that every email, invoice, etc. are easily linked to the job, and easy to make changes/adjustments. I like the way the jobs "flow" and that we can have changes made to fit our company's needs.

Cons

Sometimes it seems too slow. I have to wait for a page to finish processing before I move to the next thing I need to do. It could be our internet, but it's consistently slow on this software, not everything I'm doing...

Improved our customer service, Improved our sales volume, Made us more efficient.

Streamlines our processes, helps us increase sales with proposal and lead tracking, saves us time and money, lets me check in when I am out of the office, allows me to work from home as easily as in the office.

Pros

Everything is together in one place. With JP and QB Online, I can check on my business from be beach in Costa Rica. We track leads better, we follow up better, we deliver faster, our field guys are better informed because they have pictures of the jobs with the work drawn on to them.

Customers are also impressed. I thought tablets and internet connections in the field would be a problem but it really has not.

Cons

Took a while to get used to because it substituted for our entire process. I wish it were flexible in some areas BUT the more time I spend with it, the happier I am. We ran a parallel test with current systems in Q4 2017 and then implemented on Jan 1 2018

This software is awesome full user friendly. Third party integration in this software is awesome.

Pros

1. In this software Social media integration feature is great.
2. Schedule the appointment with customer, appointment synchronization with google calendar awesome.
3. Template builder tool in Web is Awesome.
4. Another functionality of this software production calendar is great.
5. User level Permission is great that help to a organization work accordingly.
6. Proposal Tracking whit mail is Grate functionality.
7. Mobile app is also great implementation of this software.
8. Over all this software is Great Product.

Cons

1. In mobile app Insurance proposal not edit.
2. Invoice not create in mobile app.
3. In mobile app production board functionality not implemented..
4. Mobile app have some Limitation.

Our goal was to streamline project communications between work groups; happy to find vastly more!

All around good hub for projects.

Pros

Set up was a breeze, we were up and running in a few days with the full support of our contact who has been responsive and timely and who also welcomed conversation with our developer about integrating with JobProgress and he hosted a training session for our sales team on basic usage, applying some real-time scenarios.

Not only is the platform intuitive but it is customizable and JobProgress is always offering support along the way. We appreciate the calm and logical method of approach from everyone at JobProgress. I am not sure if this comes from experience or if it is leadership inspired but we like it. They know that the user must be comfortable with the product and that the product makes sense to the users business model for their brand and product to be successful truly a no-pressure situation.

Cons

I least like that a client cannot show up as a lead without job info.
It would be nice if the calendaring synchronization worked two-way.
Being able to move (drag and drop, add or hide) the work center modules would be useful.
At the Production Calendar, t would be great to have the option to display all or search a client/job

Overall good experience

Pros

Saves me time, money, and everything is more organized and in control! Don't need all the extra papers on my desk, everything right in this software.

Cons

What I like least about this software is that sometimes it doesn't stay flipped/ rotated if my iPad is flipped / rotated onto its side ..

Quality product, just needs a few tweeks

organization

Pros

Easy to use, I love how it helps me keep up with items that need to be done for the day. I like how I'm able to sort customers by what step they're at in the sales process.

Cons

Working on templates that are uploaded into JP. For example, changing fonts, adding line items. It would be great if the templates had a function almost like Microsoft Word.

I would also like it if scheduled daily tasks that werent "completed" for the day didn't get removed the next day. Maybe they were moved to a "past due" section or something like that, so their not forgotten.

Customer service always above

ORGANIZATION!

Pros

compared with others we have used in the past, much simpler to navigate . Very easy to train new members of our staff, sales. Can view from anywhere the status of a job or lead.

Cons

WE had previously been using a different software. The other software was called Dataforma.
We had joined Job Progress because Dataforma seems to have to many manual functions input to navigate a lead or job from start to finish.
Job Progress when we first joined did not.
Today there seem to be more needed manual clicks and the repetitive naming of estimate and proposals seems to be more common now than in the beginning when A-Top first joined.

Easy to use, makes life easier!!!!

Pros

Keeps all jobs organized i can monitor progress on all crews allows me to keep my supervisor in the loop even when im not in the office. allows me to keep notes on all the sub contractors also.

Cons

N/A!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent, could imagine life without it.

Save time, money, and headaches. Improve customer experience.

Pros

General organization, and collaboration features. Helps maintain a workflow. Excellent tool to follow up with customers, as I have measurements, photos etc at my fingertips

Cons

Some things can be touchy, or not work at times such as the progress slider.
Some navigation aspects could be improved, such as returning to Photos and Docs when inside a folder in Photos and Docs.

Good and simplifies some things

Pros

Helps keep everyone organized and informed. Lets you see activity feed on who is changing things in real time.

Cons

The calendar for looking at what jobs are going on needs a lot of work to speed things up. Our excel calendar works much faster thr JP.

For our company, this product does it ALL. Can't believe we managed for 25+ years without it

Pros

I like that I can use it all day at work or on my phone. Has all we need in front of us without scrambling in our office looking for paperwork that can never be found.

Cons

When I load up an invoice, it's hard to see. When I go to click to enlarge it, it is too large. Not a big deal but would like to see it come up normal size without having to move it around to see bottom of an invoice.

Great program to keep all business data organized

Convenience in the field and customers love their own web page!

Pros

I have every customer at my fingertips! Being able to use the PC or mobile really makes everything convenient.

Cons

Program is slow sometimes. Lags a little. I also don't like that I can't select which employee gets the commission without having to pay the monthly fee.

I couldn't imagine going back to doing things the way we did before JobProgress

Easy to keep up with everything. Makes my day to day much easier.

Pros

Job Progress makes it so easy to keep up with every aspect of production. Proposal templates, estimating tools, measurements, photos, and customer information all in one place.

Cons

It is too easy too lose your work when creating a proposal/work order/ material list etc. I would like to see it auto save every so often. I would also like to be able to view any job/customer that I was tagged to

This software is very user friendly

Save countless hours in office communication and paperwork that is now all in job progress ..... not a file cabinet

Pros

The seamless communication between myself on the road and the office staff is such a money saver long term. Since we started using this software I can't tell you how many comments I have gotten from customers on how impressed they are with our response time

Cons

The email format does not allow a customer to email into job progress without replying to an existing email that was already sent to them.

User friendly system, very accessible customer support

Pros

Very user friendly and program is very easy to train new staff on. If there is ever an issue or concern, I know our reps will take care of it or help find the reason why its happening. If a system glitch, it will be addressed and corrected. If a user error, its determined as well so we can address users as to what they are doing to cause it. If I want a feature added, they have always been willing to help get it.

Cons

Management would like access to more reports. Initially the functionality of the desktop version and mobile applications were quite varied but we worked with Job Progress to have same functions on both.

overall a great experience. It just lacks a couple of items that keep me from fully buying in to it.

Pros

Keeps everything together in one place, and is geared toward my business model. I like the functionality of the app.

Cons

Here are the suggestions I have to be able to consider this as a long term solution.

There are a ton of features and need to have short explainer training videos for each feature and then you can add new as new features are rolled out.

I need to be able to connect it with Zapier so that I can push and pull customer data to other apps.

I need to the signature portion to be compliant giving date, time and location of signature.

Several tradies have ditched their paper files for this software.

Pros

It is powerful, very secure and has a phone app. It has a lot of features that include Fully Customized Job & Workflow Manager
Paperless Mobile App
Customer Relationship Manager
Online Sales & Marketing
Quick Estimating, Quoting & Scheduling
Remote Business Control
Dashboard Workcenters
Safe Cloud Storage & Access
Employee And Subcontractor Manager
Instant Proposals And Contracts
Office, Field & Operations Manager

It works for all kinds of tradies, builders and handymen no matter what demands your business might have

Cons

Little bit pricey, but realistically for the value it gives a tradie who mightnt be that technically capable, thats a small price to pay for saving time