I have been very satisfied and happy with Jonas. Their improvements and new ideas every year are very beneficial to my company. In the beginning of our purchase of Jonas, project management was new, and since then ( almost 10 years ago), it has come such a long way, and has continuous improvements. The changes and the growth that has been made over the last 10 years has made my company more productive, has allowed us to analyze, keep track of certain important items ( job related, and human resource related) and help us grow our company, since we know we can handle any situation internally.

There are many things I love about Jonas. Here's just a few 1. The structure of the entire software, for example, how the trial balance ties into the general ledger, which then can tie into your job costing and your work orders. In addition to consolidating financial statements. 2. When a mistake is made, you can not delete it. It's there for good. You can fix it, but not delete it. This actually helps when needing to figure something out months later. 3. Job costing module, especially for gross profit analysis. This is very robust module, and works amazing to analyze on a company basis or at a job level basis. 4. Restrictions or an individual user, or a group of users. There are not only restrictions by module, but by button, by job etc. Security and restrictions for administrators all the way to super intendents is great. There have been many times where we have allowed a project manager to do something, and then we realized they shouldn't have access, and we made the change instantaneously.

There isn't much that I dislike about Jonas, but there are a couple of items I believe need improvement: 1. Procedures on how to do a specific task, including tricks and short cuts. There is an online module for all procedures, but doesn't give you everything. 2. Jonas Contacts, not very easy to use. Understanding where to create a contact ( job related or non job related), where the contacts are kept, as well as needing more people in my company to understand how to use it.

Great trainers who are very knowledgeable and professional. They work with us to troubleshoot any issues we are having with prompt response time!

We found Jonas easy to learn because they have THE BEST trainers and customer support. We have gotten to know that staff over the years and they are awesome! Doesn’t matter if we have big or small questions - they are always willing to help us. We use the system for A/R, A/P, G/L, Payroll, Project Management, Service Management, Inventory, and Equipment. The reporting is the best part because we are able to fully drill down and see how all projects are doing at any point in time. We’ve also been able to grow our service management side because of their Dispatch Board and the mobile solution. We love it!!! And last but not least, the payroll makes my life so much easier, having both union and non-union – this makes it a breeze. As a Union Electrical Contractor working in over ten different locals in California, this is imperative to have this functionality. Jonas Software has changed the way the company operates, saving time, making things more organized, and more proficient. Jonas is always listening to clients and they truly care and live up to their promise of being a partner rather than just a provider. We are able to have full insight into our business and we’ve been able to grow because of the software!

At this time I can not think of any cons.

low budget product

Unfortunately we spent to much money on this product. I honestly can't think of any pros. we went with this product initially because it was a Canadian company and they would have a better handle on the accounting piece. our accountants think the software isa joke.

- Currently the it runs on a data base that no one uses, out dated. the company does a great job marketing the product but once you start using it, you will come to discover its not that good. Some examples: Job names, contract numbers, part numbers etc , only allow a limited number of characters. some times client PO's or contract numbers are 15-20 characters or more and the field doesn't allow for more than 12. - Many more to list, will probably run out of room. - Support is not good. - document control does not sync well, cannot drag and drop items from document management or emails back and forth - EBI always go down. - design your own forms has many limitations not customizable - project scheduler is not customizable - dispatch scheduler does not sync smoothly with the software - e-mobile is a joke, not customizable - no automatic update functionality for the software. has to been done manually. have to end all service to update and restart server. - maintenance fees are very expensive, not worth it

I think the largest benefit of Jonas is not the software itself, but the people you'll work with. They are a well run organization, and just by their example have helped us improve. The annual User Conference is a great way to interact with Jonas employees, give your input on future development, and meet other Jonas customers with similar concerns to your own.

We are an MEP contractor with a little over 100 employees in four operating locations. Jonas fits our needs very well. Our previous software did not provide the data we needed to be able to best run our business, especially when it came to multiple operating divisions in multiple locations. We can now easily see profitability on our construction jobs at any point in the project, we are more organized in our service department, and our A/R has improved.

As with any of these software products, it took us a while to get acclimated to Jonas. The test company they set up before we went live was helpful, but it still takes time to get used to how it all works. Now that we've had time, we are all comfortable with how to navigate the software and get the information we need.

Jonas is our third ERP software program we have used in 20 years in business. Learned a lot about selection process' by knowing my experiences with the first two. I also learned none of them do everything, all of them will hiccup from time to time. So my selection of Jonas centered around: 1. Is their customer service responsive (yes), 2. Do they constantly try to improve the product based on customer input (yes), 3. Is the product fairly priced (yes). and is the annual fee structure reasonable (yes). We also needed a strong field mobile platform as we have used wireless field mobile solutions for many years. Jonas has worked very well for us, we continue to get training on new modules and features we can use to make our company process/ better.

Constantly looking for ways to improve a product and they do not wait until year end to release updates if they are ready they release them. Customer service is very responsive if you need immediate help. Training is very high quality, conversion from our old to the new system was without trouble and well planned.

Dispatch board does not schedule projects or long term service work well (works very well for day to day calls) but they developed a project scheduler that looks promising for that.

We have experienced increased productivity on the administrative side of our business and higher accuracy in all areas.

eMobile and Dispatch Scheduler have helped us to respond to customer service requests in a more organized and timely manner. The integration part of this software has increased our productivity enormously. No more paper work orders! And has made the accounting side of our business seamless from service tech to customer invoice. Payroll accuracy has increased and timeliness of getting invoices out to customers has increased because of the techs ability to use devices to complete work orders and we are not waiting for them to be turned into the office.

I find the Job Costing module very cumbersome. The job invoicing is a little arduous. When doing multiple customers for monthly draws, it is very time consuming to have to go in and out of each job to invoice. Also, if you do not have a bill to set up in accounts receivable you have to exit the job master, then go to AR to set up the bill to and back into the job master to finish your set up.

Overall as a new user (myself) with Jonas, I find it has been a good experience. It isn't the most effective user friendly software, but at the same time it definitely is not the worse; It is worth giving this software a shot. The more you use it, the easier and better it is. Plus, like I mentioned previously, their support team is great. The team is very quick and knowledgeable when it comes to fixing problems. I really like that everything we do can be done in Jonas, and we don't have to toggle back and forth between different screens to do our daily tasks. The Jonas Support Team is very quick and knowledgeable when it comes to fixing problems.

It is user friendly when it comes to different departments: project management, estimating, accounting, etc.. Everything is done in one software.

Working in accounting, I find there are some glitches in the system. I don't find it is as user friendly as Sage50 that is solely based on accounting use. For example, I find where Sage takes 1 click to make a change, Jonas takes 3. It could be a little better developed on the accounting side.

Overall we are very pleased! We use EMobile to handle all of our service technicians and the construction package, general ledger, payroll and A/R are all solid packages.

Great flexibility once you learn how to use it! Put the effort in ahead of time and during setup, get the buy in from your staff and given a little time you will have a solid package that is able to be tailored to your business. We were able to eliminate separate data bases we were keeping on different platforms due to the limitations of our previous software package!

Report writer could be a little more robust but overall it is not difficult to get the information you need from the system

Being able to use Jonas and Jonas Emobile has made things much easier and eliminated the duplication of running two seperate systems.

I like that we can all use one system, from the administration, to accounting and the technicians using the Emobile application. You can easily extract service information, maintenance information or accounting related information.

Creating reports and making your own documents is not easy. And though we love the addition of Emobile, we do run into problems that require help from the Jonas Support Team.

At the end of the day this software does what it needs to do. From an administration perspective it can be difficult to manage.

Jonas software is reliable and gets the job done. The functions of the software meets the business need.

This software tends to be rather finnicky to get running in any environment. Frequent issues are often frustrating to resolve with support. Their reps tend to be hit and miss I've dealt with very helpful and completely useless support agents when reaching out for help.

I have enjoyed working with the VP Business Development, hopefully he will be able to move us forward and enable us to give a better review in the future.

Many of the screens are not linked for example I had to search an invoice but couldn't jump from that invoice to the Work Order associated with it, I had to go out of the A/R area and then into the Service Billing area. It takes a LONG time to run reports. One report that I need to run twice a month takes 3 hours. We have owned one module for 3 years and have not been able to implement it due to certain set-up items in our system but we have still been charged every year for this module and no one at Jonas has been concerned that we are not using it.

The software gives us all the tools we need to run efficiently with modules for Financial Reports, Payroll, Inventory, Project Management, Subcontracting, and more. There is plenty of training available both online, by phone, and in person so all questions are answered in a very reasonable time. Comparable products are considerably more expensive and do the same things Jonas does for a far more reasonable price. the value cannot be overstated. Most importantly, Jonas is one of those companies that truly takes an interest in their clientele and it shows.

The transition process is intensive so time and dedication is required initially, but once it is done things flow very smoothly.

The software has a lot to offer and many great features. It is very flexible and you can reall drill down cost and overhead with all of the reporting.

The trainer that we were assigned did not understand accounting for construction and new even less about the software. When we finally complained about the trainer they switch trainers and did not credit us for any training and left us with a company file that was set up incorrectly. They said they could help fix it but it would be another charge for the extra support. Now three months later they do not return our emails. The software is very complicated without training you will really struggle.

Overall we are quite satisfied with the product, the people we have dealt with and Jonas' support.

Fully featured, integrated accounting package. The Job Costing is detailed and the range of reports is extensive.

Setup was time consuming and the inability to enter field hours and usage without an internet connection is not good.

The software is great!!! Makes my work life a lot easier and I look forward to any upgrades and improvements Jonas has to offer.

What I like is that you can get the exact reports you want. The software is easy to use and understand. And I like it as it is structured and geared towards the construction business. The ability for Management to view and review daily standings, keep a track of many projects.

I believe the creation of a report can be a bit challenging, need more custom designs. That's all I have for now, the more I use the software I will see if there are any places where improvements may be needed.