--- title: "Loc8 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Loc8. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Loc8 is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/loc8-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [Loc8](https://www.softwareadvice.com/construction/loc8-profile/) / Loc8 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/loc8-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/loc8-profile/alternatives/) # Loc8 User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 123 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 3.8/5 - Value for money: 3.6/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 26 reviews (21%) - 4 stars: 52 reviews (42%) - 3 stars: 33 reviews (27%) - 2 stars: 9 reviews (7%) - 1 star: 3 reviews (2%) ## Loc8 customer reviews Showing reviews 1-25 of 123 (page 1). ### LOC8 Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, yes I liked it if it was free, but having to pay for it made me feel like it’s more of a hassle when compared to other easier softwares. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I actually love that the customer can accept or deny my estimate sent to them by email. I also like that it turns your accepted estimates into jobs! #### Cons I don’t like that on some occasions my customers reported having to get a LOC8 app of some sort just to open my estimates. It may have been my having a setting on or something but that leads me to another point of the software not being as user friendly as I’d like. I wish there was some tutorial for how it’s supposed to work. --- ### Straight Forward and User Friendly - Overall rating: 4/5 - Reviewer: Corwin D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's so simple to use that I can refer associates and colleagues to open jobs, they can do the job and I get a finders fee. I don't even have to touch the job technically, I can get paid. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros During the start-up period of my business, I went through the trial periods of several task management and technical dispatch programs. Jobber, Housecall, Thumbtack and then Loc8. While Jobber and Housecall are over complicated with hidden fees attached everywhere, I found Loc8 to be very intuitive and very affordable in the long run and the trial is completely free. All of those programs require you to modify and manually tweak the settings at some point so the easier a program like Loc8 is to use, the more time you can dedicate to developing your business and getting projects done. #### Cons Being entirely cloud based can have it's downsides in the field when connectivity is spotty. #### Vendor response Hi Corwin, Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback! We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective. Best regards, The Loc8 Team Replied October 2018 --- ### Loc8 v3 - some good features, but execution could be better - Overall rating: 2/5 - Reviewer: Alan S. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Loc8 v3 for over 4 years and implemented it into the company I currently work for. Please note; I've not tried Loc8 v4 so I'm not sure how many issues have now been addressed and new features added. Firstly, it depends what you want out of a system and want suits your company. If you're looking to just log engineering time against work orders and schedule works, then Loc8 has pretty good features in this area. However, if you're looking to accurately control and report on SLAs for HelpDesk tickets, then there are multiple weaknesses that will cause you to struggle unless your teams happen to update everything in real time 24/7. Pros: - Extensive asset management - Detailed field service reporting (normal / overtime hours, travel time and distance) - Large selection of columns to customize views - Strong task / sub-task customization (e.g. checkboxes etc.) Cons: - Not very user friendly - can be time consuming completing basic tasks, especially when system is slow - Not possible to assign normal working week / hours (other than normal / overtime hours, but this purely works out cost not SLA) - Not able to report on SLA clock stopped duration or retrospectively update HelpDesk tickets - Different mobile version for engineers that is far less detailed and functions differently. Regular problems with syncing and engineers losing data (e.g. field service reports) - Despite having decent task / sub-task configuration, it's not possible to print a completed work order to show ticked checkboxes for example, only blank versions to for handwritten. Same goes for signatures. - Exports are limited to 5000 rows of data - makes it either impossible or extremely time consuming to conduct decent reporting - Pricing model based on license per user and is not particularly cheap. There are better models out there such as cost based on end user domains so everyone in a whole company can have access under one license - Customer support in UK when Loc8 UK existed was pretty strong (very good community page), but this has since been disbanded and simplest requests required extensive chasing - Customer Portal lacks customization to fully lock down potential sensitive information such as internal email correspondence. No support for end users either. Overall, despite there being some good features, many of them are either poorly thought out / executed or lack the backing of additional features to make the most out of them. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Vendor response REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Allan, Thank you for taking the time to write a review about our software! We understand your frustration regarding certain aspects of our platform and we couldn't agree more with some of the points you raise. As you know, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software. We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience! Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy! Sincerely, The Loc8 Team Replied November 2017 --- ### Loc8 Free version for Field Operations - Overall rating: 4/5 - Reviewer: Greg B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have just started using this product but so far the experience has been all positive #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Of course being a free service for someone who doesn't need all the bells and whistles is a great benefit but beyond that the program and app works great and feels like a well supported software rather than a free version that is just there to bait the hook. #### Cons been hard to enter Geo Codes when there is no address for a construction site. I haven't delved too much into this as it does't come up a lot. #### Vendor response Hi Greg, Thank you for your review and we appreciate the kind comments. If you ever need anything, please do not hesitate to contact us. Thank you, The Loc8 team. Replied October 2018 --- ### Excellent for tracking records for a smaller business. - Overall rating: 5/5 - Reviewer: Lois G. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ability to track our jobs and material. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to download documents. Ease of access for other users to track your information. Professional quality. Easy to print documents. Holds large files. #### Cons Would like an easier way to search jobs. Multiple search tools. Times out quickly have to sign in again. Will freeze frequently. #### Vendor response Hi Lois, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy! Best regards, The Loc8 Team Replied July 2018 --- ### Too expensive - Overall rating: 4/5 - Reviewer: Aimee C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did a 14 day free trial for what was advertised as a month service. After I spent 20 hours entering data I seen my updated cost of a month. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very orgaized way to keep track of clients and employees #### Cons Deceptive costs... and i wasted 20 hours entering data #### Vendor response Hi Aimee, Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback! You should not be getting charged since you are using the free version of our software. One of our Support Team members is going to contact you shortly! Best regards, The Loc8 Team Replied August 2018 --- ### Solid - Overall rating: 4/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility is solid. It can be used for multiple industries. #### Cons Price. Would love to see more value for the price. #### Vendor response Hi Scott, Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback! We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective. Best regards, The Loc8 Team Replied September 2018 --- ### What we like about Loc8 - Overall rating: 5/5 - Reviewer: Kenton R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of the user interface that allows you to navigate through it easily. The ability to setup up items for yourself and your team easily The ability to customize the jobs options and work orders #### Cons The app is kinda large. We had lagging issues on some devices #### Vendor response Hi Kenton, Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback! We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective. Best regards, The Loc8 Team Replied September 2018 --- ### Loc8 - Overall rating: 4/5 - Reviewer: Roger C. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Like how it feel and the use in ios, its verry intuitive #### Cons Need to develop a way for users to automate settings #### Vendor response Hi Roger, Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback! We are continuously working on all aspects of our apps, user interface included, to provide a good and seamless user experience. If you ever need assistance with your Loc8 system, please don't hesitate to get in touch with us, one of our Support Team members will be happy to help! Best regards, The Loc8 Team Replied October 2018 --- ### IT just works - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I am able to track my workorders of all my techs and me so i can bill right and fast as well i love how simple the site is #### Cons Some times the app will not save what you have done this causes me to lose all the needed info to bill #### Vendor response Hi Chris, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. We are glad to hear that you are satisfied with your Loc8 experience! Do let us know if you need assistance with anything! Best regards, The Loc8 Team Replied July 2018 --- ### Software has really changed direction in the last couple of years and gone away from asset mgt - Overall rating: 3/5 - Reviewer: Ben M. - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The original versions were great for letting us inventory our items and allow external access for clients....but since the upgrade it has made it extremely hard add items in a quick and timely manner. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It is online and hosted. Support in Australia. Extremely knowledgeable support. It's ability to create logins for external users is very useful #### Cons painfulness of importing items with pictures, it can not deal with assets with images in a user friendly way and has caused a lot of issues with out clients. #### Vendor response Hi Ben, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. Don't hesitate to let us know if there is anything we can do to help you improve your Loc8 experience. We could easily get one of our Support team members to call you! Best regards, The Loc8 Team Replied April 2018 --- ### Loc8 not bad i'd give it an 8 - Overall rating: 4/5 - Reviewer: Chris N. - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For all the filters you can use to find things you need its a great program, the use of the enter button instead of the Apply button would be nice though. The program has it's up's and down's has a tenancy to be Slowca8 sometimes at least once a day it has to be rebooted. But for the most part it's practical for what we need it for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Different filters to find exactly what you want/need #### Cons Sometime very slow and needs to be closed and rebooted #### Vendor response REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Chris, Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback. Customer service is at the epicentre of our business strategy so we will keep on working hard to optimise your Loc8 experience! Best regards, The Loc8 Team Replied November 2017 --- ### ARA Group - Premier Building Services Company - Overall rating: 4/5 - Reviewer: Ian C. - Product usage: Used unspecified for unspecified - Reviewed: August 2010 - Review source details: This review was submitted organically. No incentive was offered I highly recommend that organisations (large or small) looking for enterprise grade asset management, CMMS, and helpdesk functions neatly packaged into a single on-line system, take a good look at Loc8. You won't be disappointed. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Template driven asset library which can be customised to suit any type of asset. Very functional Helpdesk with good SLA management and notifications system based on both incident and workorder status. Web based application, providing quick and simple access to users anywhere, anytime. Fully integrated Mobile applications that eliminate paperwork, enhance field workforce efficiency, provide real time asset/maintenance feedback and speed up invoicing. Asset-centric system that provides historical maintenance data down to the asset level, including individual faults and fault rectification status. A very flexible set and forget planned maintenance scheduling system that auto creates/dispatches workorders when required. Excellent dashboard reporting tool. Many other really great features and benefits I don't have time to list. #### Cons Reporting is easy to use and functional but can't produce comprehensive custom reporting. --- ### One of The Best Service Management Softwares - Overall rating: 5/5 - Reviewer: Phil H. - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this product was a pleasure to use packed full of features, we tested this product and three others ready for future additions to our team and this one came out top #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use we were up an running in a very short time, The job management and engineer allocation were fantastic, simple to use and the ability for Admin staff to see the engineer was onsite was very useful, I did not get time to test the asset management fully but what I did test worked very well #### Cons very little to not like with this product, the asset management was a little fiddly at first until I learned my way around #### Vendor response Hi Phil, Thank you very much for taking the time to write such positive review about our software, we greatly appreciate and value your feedback! We are pleased to know that you are satisfied with your Loc8 experience as we are continuously working on ways to improve our platform to make it always more intuitive and effective. Best regards, The Loc8 Team Replied August 2018 --- ### Good software for the right business model - Overall rating: 4/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were looking For an easy to use software for scheduling technicians and completing quotes out in the field. We are a small company but are growing quickly and are hoping to find a software that will help us expand and grow without breaking the bank #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer service, fairly easy to use software #### Cons Cost and it just wasn’t the best fit for our business #### Vendor response Hi Elizabeth, Thank you very much for taking the time to write a review about our software, we greatly appreciate and value your feedback! We are pleased to know that in overall, you are satisfied with your Loc8 experience. If you require any assistance with your Loc8 system, we would happily get one of our Support Team members to get in touch with you. Simply let us know! Best regards, The Loc8 Team Replied August 2018 --- ### Easy to use, was able to get it up and running in no time. I always know what i have in stock now - Overall rating: 5/5 - Reviewer: Anthony M. - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better Inventory Management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is the inventory management. I use to have a huge mess in inventory before and this has helped tremendously. I have a much better grasp on my inventory and have stopped buying items I know I have in stock but cant seem to find. #### Cons The quoting feature was a bit difficult to use. Seems over complicated when I want to just add descriptions and a price at the end but it doesn't seem to support this feature and you must make an item for everything. Very inconvenient #### Vendor response Hi Anthony, Thank you very much for taking the time to write such positive review about our software, we appreciate and value your feedback! Your comment will definitely be passed onto our Product Team and we will keep on working hard to make Loc8 an always more intuitive and user-friendly solution! Best regards, The Loc8 Team Replied July 2018 --- ### Difficult to get paid - Overall rating: 4/5 - Reviewer: Rodney T. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a dozen devices with Loc8, many with multiple daily jobs, so we have a very good feel about the software. I suppose accountability is the big plus for with photos and comments our admin certainly knows what is happening, in real time. The one problem we gave us when there are several different jobs in one work order which often is completed by different teams .... ie fencing and clearing fencing line( trees etc) are done separately. Because we cannot access charges our end of Loc8 we end up doing a lot of manual book work which in today's world shouldn't happen. We have approached you about this but result. We have also enquired about our own Loc8 for work other than HNZ .... we still wait after 2 years My Accountant can explain our problem better ... talk to Sam on 04 5286007 Thanx Rodney #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Vendor response REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Rodney, Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback. Customer service is at the epicentre of our business strategy so our support team will get in touch with you and they will do their very best to optimise your Loc8 experience! Best regards, The Loc8 Team Replied November 2017 --- ### Loc8 Review - Overall rating: 3/5 - Reviewer: Stephen P. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it to check of work completed because of the number of work orders it does take time to complete which makes it time inefficient. There has been an issue with uploaded photos to loc8 #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Vendor response REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Stephen, Thank you for taking the time to write a review about our software! We understand your frustration regarding certain aspects of our platform and we couldn¿t agree more with some of the points you raise. As a result, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software. We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience! Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy! Sincerely, The Loc8 Team Replied November 2017 --- ### Not mobile enough - Overall rating: 3/5 - Reviewer: Arthur G. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It would be convenient if the desktop version was made available on mobiles and Ipads so that we can check jobs in the field. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Vendor response REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Arthur, Thank you for taking the time to write a review about our software! We understand your frustration regarding certain aspects of our platform and we couldn¿t agree more with some of the points you raise. As a result, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software. We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience! Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy! Sincerely, The Loc8 Team Replied November 2017 --- ### Frustrated - Overall rating: 3/5 - Reviewer: Ross D. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Travel functional. Doesn't work correctly. You check it and it tells you you have not completed all tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Vendor response REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Ross, Thank you for taking the time to write a review about our software! We understand your frustration regarding certain aspects of our platform and we couldn¿t agree more with some of the points you raise. As a result, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software. We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience! Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy! Sincerely, The Loc8 Team Replied November 2017 --- ### Fairly Straight forward application to use, looking forward to the new features that are to be added - Overall rating: 4/5 - Reviewer: Mike T. - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Currently able to manage and run our small field staff with ease #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Clean and basic user interface. Very easy to deploy and mobile application works well. Found that the customer service is very responsive and personal. #### Cons The browser version has experienced some downtime. Most likely to the dev of the application as it is still somewhat in Beta stages. #### Vendor response Hi Mike, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy! Best regards, The Loc8 Team Replied April 2018 --- ### Cost effective easy to use - Overall rating: 3/5 - Reviewer: Daniel G. - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Job management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple to input customer details with notes Setting up jobs and follow up jobs Fast uploading photos to jobs with camera access #### Cons Occasionally crashes Slow initial load times Added to notes on job can be a bit tricky Viewing pictures on pc is terrible #### Vendor response Hi Daniel, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. We are glad to hear that you are satisfied with your Loc8 experience! Your feedback will definitely be passed onto our Product Team. In the meantime, do let us know if you need assistance with anything. Best regards, The Loc8 Team Replied July 2018 --- ### relatively painless system to use, only worked on my android devise, not on colleagues ios devices - Overall rating: 2/5 - Reviewer: Allister N. - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros straight forward to use, for what we use it for it is not a time consuming task, clear graphic is easy to understand #### Cons not sure of the value for the data captured, really only being used for a sign in and sign out job app. if the forms worked then i can see the value, we only use it because its mandated by the company we work for, all forms we use are paper based #### Vendor response Hi Allister, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. We are aware of the fact that you are currently required to use a restricted portal of Loc8 as part of your contract with a larger organisation. If you would like, we could organise a call with one of our Support Team members to present you the actual features and benefits of the Loc8 platform which are dramatically different from what you are currently experiencing with this portal. Do let us know when you have time for a call, we would be pleased to continue this conversation with you! Best regards, The Loc8 Team Replied June 2018 --- ### Maintaining our facilities management operation - Overall rating: 4/5 - Reviewer: Sergio C. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered Loc8 has provided us with a solution to maintain our facilities management operation. We needed an effective simple solution to manage contractors and assets, which resulted with what we were looking for. The system will provide a management service to identify, schedule, manage and collect all documentation. This will provide assurance that out buildings are meeting with current regulation. This service operates on line, and manages the recommendation and approval of invoices. We have been happy with the service and their development and support team and would recommend their service. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Hi Sergio, Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback. Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success! Best regards, The Loc8 Team Replied October 2016 --- ### It is just OK. Not All good - Overall rating: 3/5 - Reviewer: Cherian Greg L. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm an iPhone 5 user. The main problem I found was the when trying to move from Mobile Data to Wi-fi or the vice versa. The save username and database domain name gets disappeared and requires a full mobile restart to get it back again or need to type the whole lot. Typing the username and password is Ok, but the domain name is annoying. I think that is something to do with retrieving data from database. Quiet often I login and logout but the initial hurdle to get pass always annoys me. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Vendor response REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Cherian Greg, Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback. Customer service is at the epicentre of our business strategy so we will keep on working hard and do our very best to optimise your Loc8 experience! Best regards, The Loc8 Team Replied November 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/construction/loc8-profile/reviews/?page=2) --- Loc8 Reviews, Pros and Cons - 2026 Software Advice