Microsoft Dynamics CRM Software for Construction


 

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.

 

Microsoft Dynamics CRM - Manager dashboard
 
  • Microsoft Dynamics CRM - Manager dashboard
    Manager dashboard
  • Microsoft Dynamics CRM - Account entry screen
    Account entry screen
  • Microsoft Dynamics CRM - Campaigns and newsletters
    Campaigns and newsletters
  • Microsoft Dynamics CRM - SharePoint integration
    SharePoint integration
  • Microsoft Dynamics CRM - Account review dashboard
    Account review dashboard
  • Microsoft Dynamics CRM - Account report
    Account report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,766 Reviews of Microsoft Dynamics CRM

 

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Software Advice Reviews (122)
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Showing 1-20 of 122

LAWRENCE from Information Technology Strategy Associates
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Just because you have Dynamics doesn't mean this is a good choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot more systems out there that equal or better the Microsoft Dynamics CRM.

Pros

We could add and keep track of our customers which was the driver for putting in a CRM. It did integrate with Sharepoint so we could get our reporting through it.

Cons

Granted the Dynamics AX it was installed with is an older, unsupported version so we were forced to use and older version of CRM which limited the features and the reliability. Integrating it was a long nightmare.

Review Source
 
 

Luke from Coe Construction
Specialty: General contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent way to manage a large customer database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does exactly what I need it to.

Pros

The ability to integrate both my customer database, as well as history and products, is very helpful in tracking past work, as well as building confidence in future work.

Cons

Complicated to get so many moving pieces set up correctly, and the reports aren't as simple to run as I'd like.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Love it, one of my favorites to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love this program! Once you get it down it is one of the most powerful tools that you will ever use!

Cons

Trust me it take a while to get it all down, make sure you have a good training program or instructor to take you through all the basics so you can learn as fast as possible.

Review Source
 
 

Kyle from VSC Fire and Security
Specialty: Construction manager
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

We tried Dynamics CRM and while it had tons of potential, really comes down to the consultant to deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make sure to have a crisp and clear vision for the implementation and use before committing everybody in an implementation.

Pros

Dynamics CRM is a great core product and it is imperative to have the right partner in place that has a proven track record to deliver. If you get those two in place, your in a good position to have a successful implementation and ongoing use.

Review Source
 
 

Catalina from GSE
Specialty: Other specialty contractor
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Get a good consultant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not recommend.

Pros

It has lots of customization opportunities, and you can build many reports. That's about it. A great tool only if you have an incredible consultant.

Cons

Unless you are willing to spend a lot of money on a consultant building customizations, this is not the software for you. Even then you have to get a good consultant or again, this software is not for you. It does not connect easily to other Microsoft products. Microsoft will never let you know when they do a system update, and those usually cause customized codes to break.

 
 

Marian from OHD
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Useful product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

An easy reliable product with many features that can be customized to fit your use

 
 

khyathikiran from Financial Services
Specialty: Engineer
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

it is easy for data entry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to handle the customer information with out errors. It is easy tool for the review of one product.

Cons

time save for data entry . it is easy for us to entire the data entry. the easy tool in the market

 
 

Ronald from AdVance Senior Options
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I didn't feel that it was user friendly, but it could just be me.

 
 

Ronald M from AdVance
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This was like other products. I believe it could have been more user friendly, but maybe it's just me.

 
 

Neha from Sun softwares
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

review for microsoft dynamic crm

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of the CRM that is easy to use and have the unique feature.

 
 

Vanessa from Laughlin Constable
Specialty: Design/build firm
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The CRM is simple to use on a base level of entering Accounts, Contacts, and Leads and storing their information. You can create Marketing Lists to organize groups and Campaigns to track activity around an event. Customizing the software can be cumbersome - it may be worth it to have Microsoft do it for you. That being said, it is possible to configure the platform to meet your organization's individual needs and goals.

Pros

- Simple interface
- Easy navigation
- Meets all basic CRM needs

Cons

- Multiple views can be confusing
- Configuration can be tricky to do on your own

 
 

Nick from Temp-Masters Inc.
Specialty: Mechanical/HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Tons of features and add-ons but very difficult to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is actually ideal for construction companies or any company that needs to separate individual job costs. Although the learning curve for this product is very time-consuming. It will take extensive amounts of training to get up to speed with this software. Even then you will need to seek out a GP professional as the in-app training tools do very little to actually help the user. This software can be very good for the user, but only once they have obtained the necessary training to operate GP.

Pros

Lots of add-ons.

Cons

Very difficult to learn. Is not user-friendly for first-time users. The product has very qwerky error messages that make absolutely no sense and become very frustrating when they are encountered multiple times a day.

Advice to Others

Do your research. If at all possible, find a way to demo this product to see if can actually be useful.

 
 

suzie from Waitr
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So easy to use and the cs team is awesome! CRM software is difficult for some to get used to but I had no problem as the interface is easy to use. Any questions I had the Customer Service Team helped me with right away! Great Product!

 
 

Dustin from FEI Inc.
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

CRM info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had a very good informational meeting, we are looking into getting this CRM and love the customer service.

Pros

Customer service is good, and the options are what we need

Cons

Ease of use

Advice to Others

Have a few meetings with their software engineers, very informative

 
 

Dipesh from Northern Illinois University
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

User friendly business software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I got an opportunity to take hands-on experience on MS Dynamics CRM 2016 this year. I found this application very useful and user friendly for medium sized organizations. As far as customization is concerned, this product is easy to customize and even a non-technical person can do it. If we take best practices into consideration, this product is very feasible. Creating new entities like accounts, contacts etc is very easy. We can create new records in the look up view itself. Moreover, its tight integration with SQL server and some project management solutions like AbleBridge, gives reliability. I will recommend this to my aspiring entrepreneur friends.

Pros

Easy to use
Highly customization
Integration with SQL server
Look-up and record creation flexibility
All-in-one package

Cons

For detailed customization we would require MS dynamics SDK which requires programming resource and increases cost.

Advice to Others

MS dynamics CRM being a user friendly business application, I would recommend medium sized firms(up to 1000 users) to implement their business processes in MS Dynamics CRM.

 
 

Nancy from Crestwood Associates
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I use Microsoft Dynamics CRM on a daily basis for my current job. I have used the software for over thirteen years. In my current role as Sales Intelligence Manager, I keep several lists for our vendors current in Microsoft Dynamics CRM as well as created email templates for the sales team.

Pros

I love the integration with Microsoft Dynamics CRM and Outlook. I especially like the email templates available for Outlook. I use them on a daily basis for supporting the sales team.

Cons

For some reason, the email templates have not been working with the latest version of Outlook. I'm not sure if this is an issue with Microsoft Dynamics CRM or Outlook. I especially dislike the ribbon on the top of the menu. I believe the latest version of Microsoft Dynamics CRM has a better menu available.

Advice to Others

I would wait until the Sales functionality for Microsoft Dynamics 365 Business Edition is released in spring 2017 if you want to purchase Microsoft Dynamics CRM.

 
 

Arthur from Energy Trust of Oregon
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Works well for a Microsoft house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As my title suggests, our organization is a Microsoft house, so Dynamics CRM offers us good integration to other applications. Our business model is an unusual one, so we heavily customized the application to meet our needs, and that too has worked well for us.

Pros

Dynamics CRM integration to other Microsoft products is, as mentioned, is great. Our organization has a lot of interplay between Outlook, CRM, and SharePoint, and all this occurs in intuitive and efficient ways.

Cons

We occasionally look at non-Microsoft applications, but integrating these products to our Microsoft products would require costly customization.

Advice to Others

If you're looking at building a platform for your business, I recommend considering all your application needs before deciding on your CRM software.

 
 

Richard from Jet Products, LLC
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

An unwieldy beast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If integration with other MS Dynamics products is important, then maybe this is the appropriate product. Otherwise, stay away from it. It is a very user unfriendly application.

Pros

Email integration with Outlook

Cons

Too many to list - non-intuitive, very little functionality without customization, time intensive to use, overbuilt, cumbersome, weak mobile app, too many layers, weak project management. MS seems to be trying to enable their re-sellers to make money by NOT making Dynamics CRM very functional out of the box. It also looks like they tried to build a program that will do absolutely everything for everybody, but the result is an application that does nothing well or easily.

Advice to Others

Unless you're set on a MS product for some reason, there are much better options available at a lower cost with stronger customer support.

 
 

Rashmi from Intellect
Specialty: Engineer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

MS Dynamics Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MS Dynamics CRM is one of close competitors of SFDC CRM and is used by numerous enterprises.
I work for a start up and this seems to be an expensive tool. The software is rich in feature functionality but is very complicated for a normal user to understand. The campaign features of the tool are not very strong either.
But this CRM has every functionality u can think of. Another advantage of this software is that it has strong integration with other MS products like Outlook.
With Linkedin Purchase its going to be interesting to see how Microsoft integrated lead intelligence into its CRM,

Pros

Breadth of functionality

Cons

Poor User Interface

Advice to Others

If you are big company having multiple teams and groups it would make sense for you. If you are a small organization , it would make sense to go with salesforce or other new crms out there.

 
 

Brooke from OneAgent, LLC.
Specialty: Government - state & local
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Best CRM software there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used a few different CRMs in my career and home business, ranging in occupations from Insurance, to Call Center Services, to Real Estate and Property management as well as Legal Services and Home Consultation - I have found Microsoft Dynamics CRM to not only be the most flexible with all these different occupations needs, but so easy to use, a download that is accessible to all who need access, within my budget to the point I have more to spend on other applications partnering with this like Timesheets and Project Manager. I would highly rate this because the alternative options are extremely expensive, promising you better applications and ease of access when you get the same thing for basically free to start.

Pros

Easy to Use, Accessible, Simple to Navigate, Not Expensive, Flexible with Who it's meant to attract/Many different reasons for use.

Cons

Really nothing except it's minor limitations on editing/creating forms and personalization.. For the most part, easy to personalize, but then there's the details of some areas in the system you are limited to edit and create for even more accessibility.

Advice to Others

If I could recommend this product to someone, I would make sure it wasn't to any person or business who intends to use a CRM software for Large Companies, or a large clientele base (Over 100,000) because the content can make it run slower, as it is intended for slower businesses or home offices for organization, not so much multi-employee/staff use like Applied Epic is.

 
 
 
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Showing 1-20 of 1,644


May 2018

May 2018

I think if the information was enought it could be a great tool to use daily at work

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Functionality

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Pros

The simplicity and how it looks i think its pretty cool but there is not enough information about how to can make it work.

Cons

The price over the things you can do into dynamics are not justificed. Not cool, or even simple. Do not like at all

Review Source: Capterra
 

Jhon Jairo from University of Puerto Rico-Mayaguez

May 2018

May 2018

Tool used to control my finances

Ease-of-use

Functionality

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Customer Support

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Pros

This software allows the creation of sets of financial systems, it is easy to use, its predetermined blocks help the realization of the spreadsheets and allows to synchronize the information in different devices

Cons

It is a very expensive software, the support is very complicated to obtain, attention is required in certain functions of the program

Review Source: Capterra
 


May 2018

May 2018

A decent CRM program from a large developer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Microsoft Dynamics is a decent, full featured CRM program from a large developer. I especially like the cloud integration features it has.

Cons

Microsoft Dynamics isn't exactly easy to use or intuitive. It is easy to get lost in the user interface, and some functions are difficult to figure out.

Review Source: Capterra
 

Alissa from Fisen

May 2018

May 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I love that it's Microsoft! It's compatible with Excel which is such a time saver! Great reporting functionality.

Cons

Some of the accounting functions are confusing. The cash management sometimes seems backwards, but not always.

Review Source: Capterra
 

LaTisha from Fresno Metro Black Chamber of Commerce

May 2018

May 2018

Better CRM software for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The only thing that I liked about Dynamic is the fact that it linked with all of my other Microsfot software

Cons

The price is unreasonable. There are other CRM applications more competitively priced. Software is not user friendly. I tried it for 2 months and just couldn't handle it anymore. Complete waste of my time and money!

Review Source: Capterra
 

Zuravlev from Business Process Reengineering

May 2018

May 2018

This is a client-server application that allows you to establish the process of working with clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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If there is a need for automation of business processes in working with clients, this program will help. But choosing it, it is necessary to clearly understand in conjunction with what systems it will work. One thing I can say is that the system is very reliable after the initial configuration.

Pros

Automate the creation and placement of orders, which allows you to reduce spending on the content of the staff of sales managers. Pretty simple interface.

Cons

There are drawbacks when working with other systems and applications. But this is not particularly baptismal, since the program may be revised.

Review Source: Capterra
 


May 2018

May 2018

Overall good for tracking leads, not so good with linked Outlook

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

If you know how to use Excel, you'll be familiar with this too, keeping track, changing and storing leads (of large numbers) is easy. Also, because you can map fields, it becomes very powerful.

Cons

It is not very customisable for my / our needs. We also use Outlook, and for some reason they won't track / link together (even though they apparently can do).

Review Source: Capterra
 

Lurdina from INIA-CENIAP

May 2018

May 2018

is a business solution for customer relationship management (CRM) that allows companies, to perform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It manages to meet specific needs in a timely manner, by offering a wide variety of services that provide not only sectoral but also complementary solutions, which makes companies competitive.

Pros

It can be enjoyed in the cloud locally or as a combination of both, boosts productivity and user adaptation, optimizes business processes, improves decision making, its customer interaction module helps companies create relationships based in knowledge and trust. It works in a similar way to the rest of the Microsoft tools, such as spreadsheets, mail manager.

Cons

Firstly, the cost of other software is free, there is a risk that all the data is in the cloud and not in a server, the fact that Microsoft continues betting on certain incompatibilities of application integration, reduces its acceptance capacity and adaptation to a new user community

Review Source: Capterra
 

Pat from FHCSD

May 2018

May 2018

A robust system that's easy to use from recording to reporting.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Pros

Multi-dimensional entries allow flexibility in reporting. Financial and non-financial data can be posted. Works perfectly well with jet reports. We can use the provisional journal for what-if scenarios without affecting the actual results of operations.

Cons

Some of our reporting needs are so unique that we need a few customizations. When we upgrade to a newer version, we were told that some of these customized features need to be redone.

Review Source: Capterra
 

Marrie from Creative minds
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

It's very user-friendly. I use this to do any of my documents that are needed for work! I will continue to use this software

Cons

The only thing I like the least is not being able to use all the same functions on the iPad as in the laptop

Review Source: Capterra
 

Gregory from Cerveceria Regional

May 2018

May 2018

Excellent for improving marketing, increasing sales and enriching customer service interactions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Increase the effectiveness of marketing programs, as we can generate demand, plan and track campaigns more effectively with marketing workflows that reduce manual tasks

Cons

It may not be effective and adaptable for our company as it could be for another, additional the risk that all data is supposed to be in the cloud instead of a server

Review Source: Capterra
 

Jay from Design duo

May 2018

May 2018

As with most Microsoft products this is very reliable and a great addition to the office computer.

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Pros

Ease of use and intergration with other products from Microsoft means it works great. The price was also great at we were expecting to pay a whole lot more for this app so we are all happy with this product.

Cons

Can be tricky to learn but with some googling and YouTube we mastered it and are happy with the results it brings.

Review Source: Capterra
 


May 2018

May 2018

an enterprise resource planning and customer relationship management software application

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it focuses much on industries which are much involved in retail, services, manufacturing, financial services, and the public sector as well as small, medium and large business enterprises

Pros

it is a network of reselling partners who provide specialized services. also provide solutions for small and medium sized enterprises

Cons

Very few installations take place without the aid of third-party resellers. it also does not focus much on the western markets for advertisements of the products

Review Source: Capterra
 

Gabriel from Felizviaje.com

May 2018

May 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
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learn more about this software

Pros

it seems to me an excellent tool for people with companies offers you reliability and is a good application to work

Cons

No problem with this application I really recommend it to all those users who want to have it excellent

Review Source: Capterra
 

Andy from Waldner's Business Environments
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Dynamics is easy to use and reliable

Ease-of-use

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Pros

the software is entirely web based, along with access to phone and tablet apps. That makes accessibility very easy

Cons

Can be a bit cumbersome to configure as you essentially start with a blank slate. The finished project is definitely work the work though

Review Source: Capterra
 

Reinaldo from Universidad de Oriente (VE)
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

excellent for companies looking for comprehensive business management solution that is easy to use.

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Improvement of the customer experience, to be able to address a specific person, with personalized campaigns and in all channels.
Vision of the clients. A gathering all the information of your clients from different sources
Automation of business processes. Thanks to the use of Digital Intelligence, you can place the focus on certain opportunities that have a higher priority for the business.
By providing you with all the information in real time, I can quickly respond to the needs of your company, therefore helping to grow the business
It also allows a global vision of the organization.

Pros

Dynamics has the ability to adapt to the operational requirements of the company, allows the company to share communications, help and attend specific business functions, such as finance, sales, operations, marketing or automation of services, allows to know and capture opportunities of excellent quality and potential customers, that all the important parts of the business are connected. The dynamics allow us to make the most of the time and effort of your team, plus you do not need any programming knowledge to make such customization.

Cons

Something that I did not like about Dynamics is that it's a bit expensive. Testing software is a difficult thing. The support does not have good performance when you want to have extra reports or there have been problems with the update of the equipment, several days trying to locate the problem and the support has not been very helpful to obtain the solution. I hope you can correct these problems to improve the functioning of Dynamics.

Review Source: Capterra
 

Caitlyn from True Source chiropractic

May 2018

May 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Pros

It was easy to use and the functionality was great! Software this easy to use is hard to find and I'm glad we were recommended it.

Cons

Navigation is a little tough at times and it could be organized in certain areas but I really do not have many bad things to say about it.

Review Source: Capterra
 

Jose Manuel from Dextra SRL
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Fully functional ERP without astonishing costs

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Product Quality

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Ease-of-use
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Quality
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Lots of training
Support to customers

Pros

Ease of use
Easy to implement
Lot of documentation available both official and unofficial forums
Very customizable

Cons

Sometimes buggy on external components
Not clear on minumun requeriments
Still poor integration on SQL structure

Review Source: Capterra
 


May 2018

May 2018

I used Dynamics at my last enterprise sales job, it was easy to stay on task with my accounta.

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Value for Money

Ease-of-use
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Pros

What I liked most was that dynamics integrated with the other software we used in the office, it was easy to transfer leads and data.

Cons

It was expensive from the last price I heard. The company was paying for it but sounded pricey for the monthly subscription.

Review Source: Capterra
 

Mohammed from Spectrum Inc

May 2018

May 2018

Great CRM from Microsoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it as a contact manager and organize all our data with clients. This really helps us get more insight on our clients and how to target new clients.

Pros

I like the fact that it is super customization-able and we are able to create our own custom processes and incorporate them in our business.

Cons

It takes some time to get a feel for the the product and all that it has to offer. Some users have a hard time but once the adapt it really helps organize all data.

Review Source: Capterra
 
 
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