Microsoft Dynamics CRM Software for Construction


 

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.

 

Microsoft Dynamics CRM - Manager dashboard
 
  • Microsoft Dynamics CRM - Manager dashboard
    Manager dashboard
  • Microsoft Dynamics CRM - Account entry screen
    Account entry screen
  • Microsoft Dynamics CRM - Campaigns and newsletters
    Campaigns and newsletters
  • Microsoft Dynamics CRM - SharePoint integration
    SharePoint integration
  • Microsoft Dynamics CRM - Account review dashboard
    Account review dashboard
  • Microsoft Dynamics CRM - Account report
    Account report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2,196 Reviews of Microsoft Dynamics CRM

 

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Software Advice Reviews (213)
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Showing 1-20 of 213

Joe from Green Shield
Specialty: Insurance
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Dynamics 365 for sales

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is very useful because I can save the information of each company I encounter as well as schedule tasks such as reminders and important notes that allow me to better control my day to day and meetings with multiple clients.

Cons

The software can sometimes feel sluggish when searching for a client or trying to add/register a new client.

Review Source
 
 

Alessandro from Casa Pellegrino Boutique Hotel
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very similar to SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Microsoft Dynamics 365 is a software very similar to SAP CRM and ERP. It will help you to run the business and input data, sales, inventory, HR, among others. Very good for all kind of industries or sectors.

Cons

Need maintenance from time to time, requires heavy hardware and equipment, IT guy on site or remotely to help you in case need it.

Review Source
 
 

Alex from Max's Welding Supplies
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Multiple functionalities, but way too complicated of a CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall it takes too long to input new information and that doesn't make the sales reps jobs easier.

Pros

The many different things you can do as a sales rep with Microsoft Dynamics is amazing, and it's intention is to streamline the process (like sending automatic e-mail reminders to prospects you've set meetings with), but there are too many other negatives.

Cons

It is not a simple CRM to use, and for sales reps, we want to be setting meetings ans selling, not spending hours on our CRM logging our new information. It's far too complicated with far too many steps to be an efficient CRM. Everything about this CRM has too many steps in my opinion, and when you want to set a reminder to cold call the prospect (opening their business door) it sends an e-mail out to the prospect inviting them to a meeting.

Review Source
 
 

Oliver from EDAG Engineering
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great agile platform to deliver what your clients need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worth looking into to rollout for other customers.

Pros

Deployed Dynamics 365 for a customer who needed great durability and the need to expand or shrink with the needs of their business needs. Excellent support from Microsoft to adapt well and add additional storage to either one drive or storage solutions.

Cons

Some of the larger packages can become expensive outside of the free tier trials. However these can be overcome with support from Microsoft.

Review Source
 
 

Desirae from ClientsFirst Consulting
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Dynamics 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dynamics 365, like most Microsoft solutions, is a solid system. As always, it should be researched and compared to other systems to see which system and features will work best for your company. While this would not be my go to recommendation for a CRM system, I wouldn't count it out either if I find my client's needs match what Dynamics 365 can provide for them.

Pros

Dynamics 365 offers the flexibility of a more ala carte system than does Salesforce. It also is inherently integrated with Office 365 which makes it a great option. Setup and maintenance are similar to most CRMs, so even if you are not familiar with this particular one but have used others, making the switch is not too difficult.

Cons

The Dynamics 365 pages load slower than I would expect. I have worked with this over a period of time and the experience was consistent regardless of time of day or amount of data in the system at the time. Additionally, any customizations done, whether it be creating and running a custom report, creating custom fields and page layouts or creating custom workflow rules, all of these are done in a new window of the browser rather than in a new tab. This can make your computer desktop and work space feel cluttered. The overall feeling of the application is that it lacks flow and sophistication. While the feeling may not impact the overall function of the system, it can leave the admin and/or end users with the feeling that the system is kludgy and not well thought out.

Review Source
 
 

Sara from Focus Mobility
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Microsoft Dynamics 365: It's all about continuous added value

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

It's designed for sophisticated high growth minded companies. The apps are seamless, easy to use, but spend time up front configuring it properly to unlock the value.

Pros

It's competitive advantage is the ability to leverage AI-powered logic apps, analytics for precision

Cons

As a startup, we were conducting an evaluation (unfunded) so never actually got it configured to scale.

Review Source
 
 

Shannon from dressnoble.com
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to use but missing some user friendly features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall good system, easy to use, just wish the bugs were not there.

Pros

The system is easy to use with tagging emails and seeing all client info in one place. Overall made communication across our organization easy.

Cons

Must do steps in a specific sequence for the system to work properly (even if not necessary to create preliminary steps), lag in recognizing updates to errors that occur because of this.
For instance: If a client just wants a quote an we know they will purchase the item you cannot simply make a quote. You would have to create a sales opportunity first and assign all of the values to the field before moving forward. In this instance there is no need to create an "opportunity" for the client - as they just want to buy an additional item and want to purchase immediately. This creates unnecessary steps and time.
If you create a quote before an opportunity the system created an error that "broke" the system until fixed. Even after fixed the error message it would take a long time to move forward, which stopped the entire purchasing process.

Review Source
 
 

Kayla from Nextec Group
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Dynamics CRM is an organized platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Everything is organized nicely, and the layout flows well. Has a nice section to keep track of various contact information. Has a search function.

Cons

Can become overwhelming due to a lot of content. Other than that, there is nothing I have noticed to be a 'con' yet.

Review Source
 
 

Darrus from Summit Health Management
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Storage and distribution of organization developed apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great platform for the distribution of apps within an organization. The inclusion of many useful apps developed by MS and others is a great addition and allows employees to empower themselves to discover new ways to be more productive.

Cons

The sheer amount of content available can be daunting and make it more difficult to focus users on specific apps that the organization wants them to see. The user interface is also a little light given the functionality under the hood here.

Review Source
 
 

Alex from Software
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Microsoft crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn, easy to export data, and easy to build campaigns. Beyond that it's very limiting for Marketing

Cons

Total lack of dashboards, automation and ability to use it from a mobile device. Honestly just by salesforce

Review Source
 
 

Jennifer from Camp Fire Northwest Ohio Council
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Everything your office needs at your finger tips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Email, cloud, and calendar all in one place along with word, excel and so on. This makes it easy to log into one location for all that you will need for the work day.

Cons

No major issues some small things like logging in issues, or excel or word not staying connected when logging in.

Review Source
 
 

Justine from The Catholic Foundation
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Microsoft 365

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love this software. This is another easy to use Microsoft program. Interface is smooth, very user friendly.

Cons

Can't say that I've ever had a problem with Microsoft Dynamics 365. We have IT support when we run in to issues, but troubleshooting information online makes it easy to solve things by yourself.

Review Source
 
 

Eitan from Westminster Economic Development Initiative
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Powerful tool but not the most easy to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very powerful analytical tools. This program allows to great detail in drilling down metrics for projects.

Cons

Expensive for smaller organizations and does not integrate with other Microsoft products. This program was not the most straightforward to understand.

Review Source
 
 

Miroslaw from o2
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Dynamics 365 Enterprise Edition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy setup and configuration for a quicker time to value. Real-time dashboard reporting and analytics.

Cons

It is not customizable for our business and microsoft should improve technical support. Sometimes we will wait too long for the filing solution.

Review Source
 
 

Havah from First Officer LLC
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Great for a Headache

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I imagine that this product has some powerful functionality hidden away behind the mass of ribbons and edit popups, and it can be nice to have your CRM and email system all in one tool.

Cons

This is by far the worst software experience I have ever had. I am obligated to use this system on a weekly basis, and I always dread that part of my day. Even basic functionality such as merging marketing lists and sending emails is hidden behind so many layers of confusing icons and buttons, and more often than not comes along with an un-foreseeable obstacle unique to the software and additional minutes of searching google for forums which answer how to circumnavigate the problem. I have a very hard time believing that any potential features would be worth the frustration and loss of time that come with the basic and essential functionality of this tool.

Review Source
 
 

Jacob from Entertainment
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

First Time Using Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The connection with Tableau is a must. the ability to create dashboards is key.

Pros

I really enjoy the user friendly interface, it makes it really easy to use. I wish the compatibility between this program and Outlook would work better. It would be perfect to set these appointments into your outlook calendar. This is also really compatible with Tableau!!

Cons

It does not work well with Microsoft office. Not a lot of quality mjeshing going on. In addition, I feel it is hard to get used to the program. There was a decent learning curve. But once that was complete it made life alot easier.

Review Source
 
 

Deep from Mettel
Specialty: IT Dept
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Excellent CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is highly flexible
Easy to use
The best part is it is cloud based so maintenance is less.
Helps to bring organisation together.
enhanced security options

Cons

It crashed a couple of time when I tried to install and use it.
It is costly for a small organization.

Review Source
 
 

Areane from FSPMI
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Awesome Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This software is really effective for me. Very easy to use and user-friendly and reliable at all times.

Cons

None so far.

Review Source
 
 

Erika from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Good Choice for Business

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This product is very effective and can help improve both marketing and profit for a business. It is very easy to use as well.

Cons

This product can be very expensive to implement and there are other options out there that are better.

Review Source
 
 

Scott from Zon Generation Ltd.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

The field service integration has considerably improved our operational efficiencies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We switched over to Microsoft Dynamics last year, and the field service features were worth the switch alone! As a field technician, I appreciate the level of detail I can see with each project/customer, and the automated scheduling feature is amazing!

Cons

We don't use the accounting side of Microsoft Dynamics as it challenging to navigate and we already have our own accounting system in place that works great for us.

Review Source
 
 
 
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Showing 1-20 of 1,983

Mauricio Alexander from Consis International
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

One of the best ways to offer a first class service to your clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In general it is a very complete CRM that allowed me to go a step further in terms of marketing and the projection of my service to my clients, naming the portfolio of potential clients, giving me more field of work.

Pros

One of the advantages of this CRM with respect to others, is that it combines all its Office applications with its own operation, making the learning curve shorter, seeing productive results much faster, it is cross-platform and accessible from anywhere, so you can always be aware of your customers, offer services and know if they have any questions or requests about the development you are doing for them, or the service you offer, their functionalities with respect to marketing are very complete and powerful, print graphics based on the impact of your campaigns, how many customers you got, all these data allow you to create and improve your marketing projecting your product more and more.

Cons

The price increases a lot as you are adding more users or require more features, you must keep in mind what you need and in advance to know or have a notion of how to use it to be worth the expense

Review Source: Capterra
 


August 2018

August 2018

Great GL/AP/AR Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a very powerful back office tool that is great for any company in the manufacturing or retail business, especially.

Pros

Dynamics GP has done a fantastic job at bringing enterprise-level back office solutions together. The billing/AR, accounts payable, and financial modules are very powerful and allow us to truly customize our experience to fit our multiple location, EIN business module.

Cons

Dynamics Payroll leaves a lot to be desired, especially as a customer in the staffing industry. It does not allow for the flexibility of an employee basis that changes week-to-week.

Review Source: Capterra
 

Maria from Grant Thornton LLP
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

A simple but useful software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is easy to use as everyone has used Microsoft software at least once. The price of this software is also very reasonable. Accessing of tools in the software is also very effective and easy. The link of the software with outlook is also a fantastic feature. As you can send emails directly and have pre designed templates. You can also synchronize all the data to OneDrive and access it from another device.

Cons

It has some bugs when new updates are released. For some of the new users its difficult in the beginning to understand the software and when you setup the software it requires initial customization which is difficult for the beginners. I have faced the problem that signing in to their mobile app is very slow and takes a lot of response time. It is not friendly with Gmail which is very irritating for the new users.

Review Source: Capterra
 

Ran from Next Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Were hopping to gain more out of it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good overall, I would recommend this software benefits, and suggest todo a complete planing before integrating it.

Pros

we were looking to get a cloud financial service.
We tried for over a 8 months to integrate the system into our environment,
we finally done it, the affect was a lot, and seems to worth it.
The most gain was gaining the financial efficiencies we were hoping too.

Cons

A long time to install and integrate until getting the right result for our environment.

Review Source: Capterra
 

Johnn from Highlands Coffee Company Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Dynamics 365! The most advanced tool for sales and financial management that suits the needs of any

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ever since we implemented Dynamics 365 we have recorded a lot of benefits. For instance, with the availability of CRM features, we are in a better situation to track client cases. Additionally, we are better off to make the best determinations and integrate customers in one place.

Pros

What I like most about this platform is that it is easily accessible on any web-enabled device such as PC provided there is a robust cloud computing. Also, Dynamics 365 has all the features for sales, financial, and operations management. Additionally, it is easy to set up Dynamics 365, hence with a little training, the user is in a better situation to offer professional reports.

Cons

We do not have any issue with the integration of Dynamics 365, but it would be much better if the Microsoft would reduce the total subscription fee. Also, they should give discounts to members who subscribe annually.

Review Source: Capterra
 


August 2018

August 2018

Easy to use and the software makes making decisions a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, works well and will continure to use it.

Pros

It's easy to customize and it's not too hard to learn and get used to it. It's made for the run of the mill user so being super knowledgeable on all things tech isn't necessary. Reminds me os sage 500 but it's easy to use which again, is a big plus for me.

Cons

If you want the full use out of the program it can get fairly expensive. Also, for the price I expected their Marketing add-ons to be better, slight let down on that part.

Review Source: Capterra
 

Robbin from Manufacturer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It Has Everything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dynamics made it easier for my company to go paperless because every aspect in the module can be tied back to 1 customer, 1 vendor, 1 purchase order, 1 sales order or even to 1 contact. We no longer have to have job files, customer files or vendor files. Everything is stored in Dynamics, you can even scan things and attach them to whatever it is you are working on.

Pros

Dynamics has everything a company needs to run smoothly from order taking, production management, scheduling, CRM and accounting.

Cons

Every now and then when I try to export a document from Dynamics it freezes. But this does not happen that often.

Review Source: Capterra
 

Morgan from Andersen Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Hard to Learn, but So Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

You can customize it to fit your needs, and there's lots of options to make it work for you.

Cons

It takes a while to get the hang of it and to put all information in first before you can run reports.

Review Source: Capterra
 

Drew from Speed Wrench
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Standard for Enterprise Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Moved over from Quickbooks. Much more stable and much better support.

Pros

Very well documented install/upgrade procedures. Stable environment with Windows Server. Standardized for integrations, so it integrates with pretty much everything.

Cons

User setup/logins are a bit obtuse. AD integrations are lacking or at least hidden and not easy to find.

Review Source: Capterra
 

Sanyam from Tata Consultancy Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Leading CRM software in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience was amazing . Loves to work on this software

Pros

User interface
Easily manageable
Handles the data very well

Cons

Well I didn't find anything negative about it. Sometimes, seems to be slow but it might be due to network issues.

Review Source: Capterra
 


August 2018

August 2018

dynamics review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like it because it has friendly and easy to use interface, in turn it has many innovative tools for the management of the company

Pros

thats comes with great set of features and apliations that akes us more organized and produtive is strong and onnoate solution

Cons

the complexity of the configuration and customization

Review Source: Capterra
 

Marjorie from Forney Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Enjoy the Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dynamics allows my company to work better as a team and complete task at a higher rate

Pros

It comes with a lot of great capabilities

Cons

I have not found much I do not like about the software

Review Source: Capterra
 


August 2018

August 2018

Good quality software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I thought the software was intuitive and easy to lears if you have experience with microsoft office

Cons

Sometimes the software was a bit slow and it was difficult to work with customer service

Review Source: Capterra
 


August 2018

August 2018

Microsoft Dynamics ERP solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It took me a shorter time to learn
I found it to have a very much friendly interface
It covers a wide area of resource management

Pros

Microsoft dynamics is an enterprise resource product developed by Microsoft and has assisted many of the business people to carry out their daily businesses so easily.It has the best user friendly interface through which any person can learn within a very short time and is able to use it. Also Microsoft dynamics is highly scalable capabilities in that it can be integrated using API to other systems.

Cons

Despite being very helpful to many business management criteria, Microsoft dynamics is too wide and it requires that the previllages of accessing it be assigned to every departmental head. This can be redesign in such a away that it can make it be manged by at least one person

Review Source: Capterra
 

Jessica from Cosmetics UK Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Robust software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fast and reliable. Intuitive interface. Features-rich.

Cons

Long learning curve. Some features are really hard to get.

Review Source: Capterra
 


August 2018

August 2018

Functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All the workers could work in a very nice way and do an excellent job and meet the delivery times.

Pros

It is an excellent software with which you can work and thus be able to do a good job for the business. It is a very complete Software.

Cons

The truth is that I really liked having worked with this software. My workers took advantage of all the tools that this software offers.

Review Source: Capterra
 


August 2018

August 2018

Happy User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really liked the interface. 365 pricing made it affordable for our business.

Cons

Lack of ability to customize data visualization.

Review Source: Capterra
 


August 2018

August 2018

Excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

They allowed us to optimize the sales process and gave us a global view of customer data and contracts. We allow ourselves more time to sell and reduce administrative tasks through intelligent communication tracking, automation of workflows and tools that reduce data entry.

Pros

That is a management software that allows us to reduce resources and costs and also frees workers to perform long and tedious processes.

Cons

Discomfort during the implementation process.

Review Source: Capterra
 


August 2018

August 2018

Pretty useful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dynamics is a pretty tool and easy to use, the user experience it's the best

Cons

Maybe the price can be a bit high but in general its a great tool.

Review Source: Capterra
 

Dan from Tampa Bay Lightning
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Standard microsoft CRM/Database software tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it daily and I've learned my way around pretty well. It's a useful tool when used to its potential.

Pros

It provides a clear way to track customer interactions, sales pipelines and do reporting on all of the above.

Cons

It's not all that pleasing to the eye. Could use a small refresh in look and feel.

Review Source: Capterra
 
 
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