Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.



2,708 Reviews of Microsoft Dynamics CRM

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 2,708 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

D365 Navigation

Pros

D365 is very easy to use and navigate, especially if you are a previous Dynamics AX user. The search feature makes finding areas within so much easier.

Cons

Many areas do not have the "right click and view details" feature that existed within Dynamics AX. The ability exists in some areas, but not as prominently as previous versions.

December 2018

Arshith from TEKsystems

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Good to use

Easier to work with Dynamics. Easy integrations and collaborations. Made my work easy and more organized

Pros

Supported on most of the OS's and also we can integrate it to SharePoint, outlook, one note is really helpful.

Cons

Price is a bit high but when used for a long time, it's really beneficial.

December 2018

Valeria from University of Puerto Rico, Rio Piedras Campus

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

December 2018

Dynamics Review

Pros

What I like most about this software is that it lets me get in touch with people who provide specialized services that are hard ro find somewhere else.

Cons

What I like least about this software is that I find it too complicated sometimes, I wish things were easier to find.

December 2018

Don from Humphry Property Management

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

Works Amazing

Love the SharePoint, keeps all I need easily accessible.

Pros

The ease of use and the backing of Microsoft

Cons

Without direction in the beginning it is a little hard to catch on, but it eventually is found easy to use.

December 2018

Stephen from Equity Bank Limited

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Dynamic CRM is a Great Software that Solves the Needs of Our Business

My experience with Dynamic CRM is good because it is a friendly software. It meets our needs and we learn a lot from this amazing software. It is a software that I can even recommend to others.

Pros

We enjoy using Dynamic CRM because it is easy to customize according to the needs of our company. It works well for us because it is easy to implement and customize. It provides a secure platform that enables us to save all our important documents. Dynamic CRM is also convenient because it helps us in managing our relationships with our customers.

Cons

At times, when an issue arises, it is difficult to consult the technical team of Dynamic CRM because they take a long time before responding. I do not like that. They should be fast to enhance efficiency.

December 2018

Michael from Oakbrook Finance

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

High Functuality

Overall a good product once you know how to use it, I feel it has more doors to be unlocked in terms of what it can do, I look forward to unlocking them.

Pros

Navision has very high functionalityu meaning is potential is high in terms of use, Its out ERP and works well for all reporting and data entry.

Cons

Not the most user friendly if un trained, we had to have many hours of training to become proficient in this software, would definitely benfit from making slightly simpler in its delivery.

December 2018

Shae from nFocus Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Cost Effective Solution, Suitable for Developers

As a Director of Human resource,s managing a CRM platform is not typically within my scope of work. However, while it can be complex, there are enough forums online that have equipped me with the tools to effective manage and troubleshoot Dynamics CRM, when needed. I have worked both with Dynamics and Salesforce. I find that for the price point, Dynamics offers what we need.

Pros

While not as customizable as salesforce, in my opinion, Dynamics CRM is more than enough for our small organization. While I do feel a lot of the times a CRM developer would be nice, I have managed to google most of what has been needed in customizing the system, utilizing process workflows, and more.

Cons

Releases are pushed separate of the voice of the customer (survey) entity. As a result, when a general release is pushed, it has at times broken the VoC product and then required a secondary update to make it functional again.

December 2018

Marvell from Giftechs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

You Can Rely On Dynamics For Your Business Financial Management Soluton

It has made work become easier and more organized, and with so much being learnt in the business building professionalism.

Pros

This business tool is the best of it's kind in the market, why, because even a typical beginner can easily be tutored in the utilization of this software in achieving his financial goals. It's flexible and can be integrated with other software.

Cons

The pricing might look discouraging, but if you dream of achieving a long term goal, then how expensive a product is shouldn't be a discouragement so long value for your money would be regained.

December 2018

Heather from TPU

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Super easy!!

I love this software and it is worth the buy!

Pros

This is super easy and anyone could use it! It’s great for a busy office that needs something quick and easy! The best part is that it’s customizable

Cons

Guest registration is super slow and most certainly needs work!

December 2018

KEKAULIKE from bayview auto sales

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

easy!

Pros

I like most about this is that its easy to manage

Cons

I like least about it, is the customer service isn't really there

December 2018

Vijay from Exeo Attorneys

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

2 of 5

December 2018

Dynamics Review

Pros

Ease of intergration into outlook, customizable to needs of the company

Cons

complicated, lags a lot, not very user friendly.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Great CRM tool

Dynamics helped us to define the whole CRM strategy in a project. We defined different profiles and set it up pretty quickly. It is a very complete platform.

Pros

It is very complete and can be integrated to other software from Microsoft

Cons

The documentation could be more complete

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

MS Dynamics

Integrating relationships within the campus environment.

Pros

The adaptability through out existing applications

Cons

The training factor could be more detailed

December 2018

David from Pacific Christian School

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Long time Dynamics users

I have been a GP user for over 20 years and totally recommend organizations look at it as an option when searching for an accounting solution.

Pros

- very powerful, very customizable
- solid solution with very little downtime or issues
- every time there is an update, there seems to be more useful tools for our organization

Cons

- it seems like we only utilize a fraction of the power of Dynamics - maybe overkill for our company? ($10M revs)
- its not a cheap solution that's for sure, espceilly if underutilized.

December 2018

rebecca from VCU Health

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Dynamics

Pros

I like this software because it allows all members of our team to grow, be creative, and improve customer relations.

Cons

No cons, Microsoft did a great job with this software.

December 2018

Giuseppe from G&F Financial Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Microsoft Dynamic

While it helps in organizing the business across branches, it is tedious to use and not as effective as it could be.

Pros

The fact that this program is made my Microsoft improves the overall experience as it allows you to seemlessly use other microsoft programs such as outlook and calendar to improve the overall experience with the program. It has many features and good customer support.

Cons

The software has a steeper learning curve than some others and is not always easy to navigate. It can be especially confusing for newer users and is archaic in the process of creating new opportunities and members in the system as it takes multiple steps to complete a simple entry. Navigating to past entries is overwhelming and not easily distinguishable due to the layout and graphic choices.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great program

All employees can use it .

Pros

How easy it to access and use the program.

Cons

No cons at the moment. I have not had any problems with the program

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Easy to Implement and Customizable as per the Enterprise needs

Pros

Dynamics 365 can be easily customizable as per the company needs and allows easier integration various custom systems into CRM with less effort. So it created the unified place to visualize everything. And one of the cool feature is, it easier to integrate other Microsoft products specifically Outlook. And also it easier to load the large set of data and easier way to locate the customers. So its the one place for all my documents, and able to keep track of my task and manage my customers.

Cons

Guest registration is the major problem and it is bit slow as well as requires lots of manual process sometimes.

December 2018

Destiny from University

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Very Good

Pros

I enjoyed how it was simple to used and very organized.

Cons

I did not have very many problems with this software.

December 2018

Grigoriy from Genius Marketing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Useful platform for us

Pros

In the course of using Dynamics CRM, I rarely had difficulties, as well as any failures in its work. This platform provides us with the ability to conveniently store all the useful information about our customers.

Cons

I absolutely do not have the integration with IP-telephony. When problems arise in the operation of the platform, it is difficult for us to contact technical support to solve them.