Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.

Account entry screen
Account entry screen
Account entry screen
Account report
Account report
Account review dashboard
Account review dashboard
Campaigns and newsletters
Campaigns and newsletters
Manager dashboard
Manager dashboard
SharePoint integration
SharePoint integration

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



2,406 Reviews of Microsoft Dynamics CRM

Overall rating

4.5 / 5 stars

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Craig from myNEXUS

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CS CRM

Good starter software that is customizable to many different industries

Pros

Self management, customization options, MS support

Cons

No multi select for option sets, lack of color, formatting issues with forms

Mandar from Thyrocare Technologies Limited

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CRM with Easy Flow

Pros

Microsoft Dynamics is an powerful Tool for making data flow easy and it is easy to implement just like plug n play. Some of the technician will be required for some complicated logic but it is very easy to implement.

Cons

Pricing will be in a higher part but after implementation you can get in return.

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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Integrates well with other Microsoft products; easy to learn and use

Pros

Dynamics 365 feels like a personal financial assistant. It is very easy to learn the features of this product and to use it as well. It is a CRM that is well-integrated with other important Microsoft software, such as Microsoft Outlook. The integrations are amazing and very useful. The interface is simple and pleasing for the eyes. The possibility to manage data is top-notch. I am amazed by how the product’s interface and features are well-organized. Import of data using Microsoft Excel is great as well and is very helpful to my needs.

Cons

Customization is limited, meaning that you need to use the product for a while before it can work for you. Assignment of contact record to more than one company is not possible with the current features of Dynamics which is frustrating.

Kapil from University

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Dynamics need to catch up with salesforce crm

we purchased dynamics crm as it was offered as a part of office 365 suite. specially after version 9 upgrade our application became slow! javascript, customizations and plugins make the application unusable

Pros

cost effective, ease of use, good integration with other microsoft tools like outlook and sharepoint. easy to learn. customization available.

Cons

lot of bugs in the software, gets really slow as the database size increases, hangs too much. not as good in performance as salesforce crm

Colin Dolcetti from LMI Corporation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Microsoft Dynamics Review

My experience is mixed and time consuming since each issue bring a lot of options to check and even Microsoft themselves have issues.

Pros

I like the ability that you can almost do anything with the Dynamics software. It is very customizable and packed with features.

Cons

Updates to the system that will break feature that previously worked. Getting caught up in customizing the software.

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

good software

Pros

Great software suite by MS for resource planning and CRM. great for big companies and enterprises.

Cons

too costly and little bit complex to understand

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Dynamics for Finance is DYNA-myte!

Pros

This software was introduced to the organization with hesitation and the reluctance to move away from our current software. The transition was easy and seamless. Our overall financial performance has increased and our supply chain has been streamlined into an effective, efficient system for our organization.

Cons

Training any new employee to use new software can be frustrating, on-boarding this new software took a lot longer than expected to introduce and understand.

Caleb from FLS Transportation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Awesome Product

My job is 100% Easier

Pros

Interface is so easy to use
Software helped me get through all my daily tasks!
Overall great product

Cons

Nothing at all! This product really does everything you want!

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

October 2018

Works great for employee records

Pros

Easily keeps track of present and past employees and is very customizable. Searches can be done by first name, last name, or custom fields. Various miscellaneous notes can be left in employee records.

Cons

No simultaneous logins by the same username. Interface can seem somewhat complicated at times.

Ailyn Mae from Aprisa Business Process Solution Inc

Specialty:  Financial Services

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Microsoft Dynamics 365 is a must have application!

Pros

What i really like in this product is that it is a customer relationship management software that support IOS, Android and Windows phone devices. you can connect with your client and it will help you get customer insights.

Cons

it is too complex and too many functionality for the new user that may lead you to consumed more time in doing your business.

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

October 2018

BASIC AND EASY; CAN BE USED BY ANYONE

Pros

Dynamics 365 is the software that I highly recommend to my clients. This can easily be learned to keep track of finances and expenses at home. A basic but well-needed software for anyone who wants to keep track of their finances at first-hand. It is amazing, simple and reliable.

Cons

It is an accounting software that is highly suggested for home use only. It is for basic fund tracking and cannot be used for complex accounting.

Catheryn from CIOMA

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Dynamics

Pros

I like most about this software is you can link this software to a different software.

Cons

I like least about this software sometimes it's confusing to get a report on this software.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

Hate It

Pros

It is very secure, cant make a single move without having to input a password

Cons

This software is horrible, I can't wait to move to a different provider. It is hard to upgrade, confusing to use, UI is not thought out at all.

Brittany from Hospitals & Clinics, Healthcare

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Dynamics

Pros

I enjoyed that you are able to make reports and export to excel, i liked that all information was right there

Cons

the software is very picky on spelling and sometimes not user friendly

Sarah from CrossCountry Mortgage, Inc.

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My Opinion of Dynamics by Microsoft

Pros

Pros are that it's one of the best software for CRM's.

Cons

No real cons except that there are several other similar software out there that compete.

Hussein from Freelancer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The best innovative software

Pros

The software provides outstanding dedication to customer satisfaction through delivery of innovative business solution.

Cons

It takes time before an individual will become fully conversant with the use of the software.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Microsoft Dynamics - Customer Review

out of 10 i will give 8. functional and UX wise i have no comments. they know what we needed. pricing and overall optimization need to check, especially on premise model. ad dons are doing well security improvement are expecting upcoming versions.

Pros

As usual Microsoft Products are user friendly, their UX is better than any other competitors. since most of the users are familiar with Microsoft product such as Word/Excel, they could not feel any difficulty to use the product at first time. feature wise its dynamics in all aspects we can add more functionalities and do customization. very adaptive approach with authentication. since we concern about security and audit there are many method to do that.

Cons

off course about the pricing, since we are using multiple Microsoft product, Microsoft really look in to the pricing. also need to consider mid scale companies 100-500 user category. we have budget limitation, i think this is the only reason MS loose lots of opportunity.

Betre from ALIDAD Consulting Architects and Engineers

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

very good to use but not worth the price to spend money on.

Pros

It collectively does the whole stock management for you. its simple to use and can save you time when dealing with large volume.

Cons

The updates are very annoying and the cloud feature is non exsistent.

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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My review

Very useful.

Pros

The microsoft software that xboxlive works with.

Cons

The websites setup of different qualitys of pictures.

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CRM Dynamics : An added tool with the O365 ecosystem

Been using CRM Dynamics for almost 3 years and been using it with our Microsoft ecosystem. Good tool for tracking customer insights, opportunities and leads.

Pros

Ability to track customer insights, opportunities, leads and account is the best feature of this tool.

Cons

Doesn't allow for bulk update.
Export to Excel option is not that reliable when it comes to exporting bulk data.


Displaying 1 - 20 of 2,406 reviews