Microsoft Dynamics CRM Software for Construction


 

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.

 

Microsoft Dynamics CRM - Manager dashboard
 
  • Microsoft Dynamics CRM - Manager dashboard
    Manager dashboard
  • Microsoft Dynamics CRM - Account entry screen
    Account entry screen
  • Microsoft Dynamics CRM - Campaigns and newsletters
    Campaigns and newsletters
  • Microsoft Dynamics CRM - SharePoint integration
    SharePoint integration
  • Microsoft Dynamics CRM - Account review dashboard
    Account review dashboard
  • Microsoft Dynamics CRM - Account report
    Account report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,077 Reviews of Microsoft Dynamics CRM

 

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Software Advice Reviews (120)
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Showing 1-20 of 120

Catalina from GSE
Specialty: Other specialty contractor
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Get a good consultant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not recommend.

Pros

It has lots of customization opportunities, and you can build many reports. That's about it. A great tool only if you have an incredible consultant.

Cons

Unless you are willing to spend a lot of money on a consultant building customizations, this is not the software for you. Even then you have to get a good consultant or again, this software is not for you. It does not connect easily to other Microsoft products. Microsoft will never let you know when they do a system update, and those usually cause customized codes to break.

 
 

Marian from OHD
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Useful product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

An easy reliable product with many features that can be customized to fit your use

 
 

khyathikiran from Financial Services
Specialty: Engineer
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

it is easy for data entry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to handle the customer information with out errors. It is easy tool for the review of one product.

Cons

time save for data entry . it is easy for us to entire the data entry. the easy tool in the market

 
 

Tony from Concentric
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Microsoft Dynamics CRM - Works great if you use Microsoft Office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the navigation and integration with Microsoft Outlook. We have it integrated with Office 365 and Outlook. I am able to get the reports that I need and can create custom queries which I save as personal views. The export to Excel function is handy and I use it weekly for some internal reports. It is very adaptable and can be structured to fit your business. As a sales organization, it is great to have the complete sales workflow with reporting and advanced finds that help you locate additional things. We will be adding more dashboards that will help our reporting on a manager and sales rep level.

Pros

Dynamics CRM is hugely customizable - making it adaptable to even the most unique/bespoke sales pipeline. The connection of different entities (e.g. accounts, opportunities) etc. is very straightforward, allowing for better attribution and reporting. Inbuilt reporting is intuitive and takes advantage of most people's familiarity with MS Office.

Cons

Like Microsoft SharePoint or even Excel, CRM can do so much that it is somewhat daunting. This does mean that setup can take longer as there are so many more options. Unlike some of the other CRM systems that start simple and let you add on functionality, Dynamics CRM starts big and forces you to strip things down to what you need.

 
 

Ronald from AdVance Senior Options
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I didn't feel that it was user friendly, but it could just be me.

 
 

Ronald M from AdVance
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This was like other products. I believe it could have been more user friendly, but maybe it's just me.

 
 

Gurdial from Sun softwares
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

The software is useful for small as well large organization.can be used by team.easy to integrated with different languages php,Drupal

 
 

Neha from Sun softwares
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

review for microsoft dynamic crm

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of the CRM that is easy to use and have the unique feature.

 
 

Vanessa from Laughlin Constable
Specialty: Design/build firm
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The CRM is simple to use on a base level of entering Accounts, Contacts, and Leads and storing their information. You can create Marketing Lists to organize groups and Campaigns to track activity around an event. Customizing the software can be cumbersome - it may be worth it to have Microsoft do it for you. That being said, it is possible to configure the platform to meet your organization's individual needs and goals.

Pros

- Simple interface
- Easy navigation
- Meets all basic CRM needs

Cons

- Multiple views can be confusing
- Configuration can be tricky to do on your own

 
 

Nick from Temp-Masters Inc.
Specialty: Mechanical/HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Tons of features and add-ons but very difficult to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is actually ideal for construction companies or any company that needs to separate individual job costs. Although the learning curve for this product is very time-consuming. It will take extensive amounts of training to get up to speed with this software. Even then you will need to seek out a GP professional as the in-app training tools do very little to actually help the user. This software can be very good for the user, but only once they have obtained the necessary training to operate GP.

Pros

Lots of add-ons.

Cons

Very difficult to learn. Is not user-friendly for first-time users. The product has very qwerky error messages that make absolutely no sense and become very frustrating when they are encountered multiple times a day.

Advice to Others

Do your research. If at all possible, find a way to demo this product to see if can actually be useful.

 
 

suzie from Waitr
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So easy to use and the cs team is awesome! CRM software is difficult for some to get used to but I had no problem as the interface is easy to use. Any questions I had the Customer Service Team helped me with right away! Great Product!

 
 

Dustin from FEI Inc.
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

CRM info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had a very good informational meeting, we are looking into getting this CRM and love the customer service.

Pros

Customer service is good, and the options are what we need

Cons

Ease of use

Advice to Others

Have a few meetings with their software engineers, very informative

 
 

Dipesh from Northern Illinois University
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

User friendly business software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I got an opportunity to take hands-on experience on MS Dynamics CRM 2016 this year. I found this application very useful and user friendly for medium sized organizations. As far as customization is concerned, this product is easy to customize and even a non-technical person can do it. If we take best practices into consideration, this product is very feasible. Creating new entities like accounts, contacts etc is very easy. We can create new records in the look up view itself. Moreover, its tight integration with SQL server and some project management solutions like AbleBridge, gives reliability. I will recommend this to my aspiring entrepreneur friends.

Pros

Easy to use
Highly customization
Integration with SQL server
Look-up and record creation flexibility
All-in-one package

Cons

For detailed customization we would require MS dynamics SDK which requires programming resource and increases cost.

Advice to Others

MS dynamics CRM being a user friendly business application, I would recommend medium sized firms(up to 1000 users) to implement their business processes in MS Dynamics CRM.

 
 

Nancy from Crestwood Associates
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I use Microsoft Dynamics CRM on a daily basis for my current job. I have used the software for over thirteen years. In my current role as Sales Intelligence Manager, I keep several lists for our vendors current in Microsoft Dynamics CRM as well as created email templates for the sales team.

Pros

I love the integration with Microsoft Dynamics CRM and Outlook. I especially like the email templates available for Outlook. I use them on a daily basis for supporting the sales team.

Cons

For some reason, the email templates have not been working with the latest version of Outlook. I'm not sure if this is an issue with Microsoft Dynamics CRM or Outlook. I especially dislike the ribbon on the top of the menu. I believe the latest version of Microsoft Dynamics CRM has a better menu available.

Advice to Others

I would wait until the Sales functionality for Microsoft Dynamics 365 Business Edition is released in spring 2017 if you want to purchase Microsoft Dynamics CRM.

 
 

Arthur from Energy Trust of Oregon
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Works well for a Microsoft house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As my title suggests, our organization is a Microsoft house, so Dynamics CRM offers us good integration to other applications. Our business model is an unusual one, so we heavily customized the application to meet our needs, and that too has worked well for us.

Pros

Dynamics CRM integration to other Microsoft products is, as mentioned, is great. Our organization has a lot of interplay between Outlook, CRM, and SharePoint, and all this occurs in intuitive and efficient ways.

Cons

We occasionally look at non-Microsoft applications, but integrating these products to our Microsoft products would require costly customization.

Advice to Others

If you're looking at building a platform for your business, I recommend considering all your application needs before deciding on your CRM software.

 
 

Richard from Jet Products, LLC
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

An unwieldy beast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If integration with other MS Dynamics products is important, then maybe this is the appropriate product. Otherwise, stay away from it. It is a very user unfriendly application.

Pros

Email integration with Outlook

Cons

Too many to list - non-intuitive, very little functionality without customization, time intensive to use, overbuilt, cumbersome, weak mobile app, too many layers, weak project management. MS seems to be trying to enable their re-sellers to make money by NOT making Dynamics CRM very functional out of the box. It also looks like they tried to build a program that will do absolutely everything for everybody, but the result is an application that does nothing well or easily.

Advice to Others

Unless you're set on a MS product for some reason, there are much better options available at a lower cost with stronger customer support.

 
 

Rashmi from Intellect
Specialty: Engineer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

MS Dynamics Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MS Dynamics CRM is one of close competitors of SFDC CRM and is used by numerous enterprises.
I work for a start up and this seems to be an expensive tool. The software is rich in feature functionality but is very complicated for a normal user to understand. The campaign features of the tool are not very strong either.
But this CRM has every functionality u can think of. Another advantage of this software is that it has strong integration with other MS products like Outlook.
With Linkedin Purchase its going to be interesting to see how Microsoft integrated lead intelligence into its CRM,

Pros

Breadth of functionality

Cons

Poor User Interface

Advice to Others

If you are big company having multiple teams and groups it would make sense for you. If you are a small organization , it would make sense to go with salesforce or other new crms out there.

 
 

Brooke from OneAgent, LLC.
Specialty: Government - state & local
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Best CRM software there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used a few different CRMs in my career and home business, ranging in occupations from Insurance, to Call Center Services, to Real Estate and Property management as well as Legal Services and Home Consultation - I have found Microsoft Dynamics CRM to not only be the most flexible with all these different occupations needs, but so easy to use, a download that is accessible to all who need access, within my budget to the point I have more to spend on other applications partnering with this like Timesheets and Project Manager. I would highly rate this because the alternative options are extremely expensive, promising you better applications and ease of access when you get the same thing for basically free to start.

Pros

Easy to Use, Accessible, Simple to Navigate, Not Expensive, Flexible with Who it's meant to attract/Many different reasons for use.

Cons

Really nothing except it's minor limitations on editing/creating forms and personalization.. For the most part, easy to personalize, but then there's the details of some areas in the system you are limited to edit and create for even more accessibility.

Advice to Others

If I could recommend this product to someone, I would make sure it wasn't to any person or business who intends to use a CRM software for Large Companies, or a large clientele base (Over 100,000) because the content can make it run slower, as it is intended for slower businesses or home offices for organization, not so much multi-employee/staff use like Applied Epic is.

 
 

Diana from Softtek
Specialty: Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

CRM Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Dynamics for 5 years, the cloud option. It works fairly well, but it's slow and works well when you do not have too many customizations, which is not our case.
Every time that Microsoft updates the server we face a lot of problems, although they always say that it won't impact our application.

Pros

Low cost per user. Easy to use, very complete functionality for Sales process. Fairly easy to customize.

Cons

Slow. Always have problems when an update is released.

Advice to Others

If you have a small business with a simple sales process it may work for you.

 
 

Daniel from Invoca
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great Simple CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Microsoft Dynamics is a great CRM for new businesses. It is not as complex as other softwares in the Industry which could be a good or a bad thing. I prefer the simplicity. Often times when things get too complicated, you don't use half of the complexity.

It has all the standard objects you need to account for Prospects and Existing Customers.

Pros

Enterprise Ready
Simple
Easy to Use

Cons

Lacks Sophistication & Customization

Advice to Others

Definitely worth your attention if you are in the market

 
 
 
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Showing 1-20 of 957

Sonam from Thermotech Software and Solutions

October 2017

October 2017

Very helpful software for a sales or sales support role

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simplicity of the tool. It was easy to get used to. Adding bulk SKUs is also easy, and the newest update allows for suggested parts to be added. It is an up to date tool, that is constantly working on improvements.

Cons

When creating a quote, there are a lot of steps that you have to take. Sometimes it takes awhile to get to where you want to be in order to send the quote, especially if you are on the phone with a customer looking to talk about the quote or a customer who has a specific question about the quote. I often find myself saying, "can you hold on while the quote loads", or "one second I have to get to the right screen and open the quote".

Source: Capterra
 


October 2017

October 2017

Used to enter and track statistics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

It is user friendly and easy to drill down into each section needed for the data entry process.

Cons

It often glitches and does not save as needed and data must be entered again and costs me time and money.

Source: Capterra
 

IVAYLO from ISB ART
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Amazing App Of Microsoft Again In Their Library Of Success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Find easy what I need in business and each new oppportunity that gaves me success to my doings.

Pros

It is an intelligent way of business options and opportunities for real persons in business not just a clicking and play a game but easy as a game. Strongly recommend to you.

Cons

New business opportunities finded and delivered in easy way to you with no any disturb and any lack of information about.

Source: Capterra
 

Matthew from The Salvation Army Kroc Center Hawaii

October 2017

October 2017

Enjoyed this software while we used it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We used this software for several years until we moved to a variety of different programs. The best part was the full integration of programs and the ability to work with Office 365.

Cons

The only reason we switched (I was told) was specific reporting features. Overall it was a great experience.

Source: Capterra
 

Marios from Higher Education

October 2017

October 2017

I use it every day at my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy in use with many features. Dynamics can be customized to do pretty much anything to fit at companies needs.

Cons

It works only with internet explorer. Additional portals will incur increased cost.
No client application program interface (API) is available.

Source: Capterra
 

JS from The Tax March

October 2017

October 2017

Great software. Easy to install and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use. You don't need directions to navigate. You just install the software as directed and then open it and start exploring. You won't need to refer back to directions or a menu on this one like you do a lot of others. I love Microsoft for its continuity and simplicity.

Cons

To be honest I can't really think of any. As I stated in my pros section it's very simple to use and navigate. I do wish the price point was lower, but you do get what you pay for and Microsoft always delivers.

Source: Capterra
 


October 2017

October 2017

Quick Access, slow loading

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Access to multiple different platforms.

Pros

Ability to have everything at my fingertips. Access to multiple databases. Used for CRM Dynamics 365.

Cons

When workflows are put into place it may take some time to load new pages. When placing new orders it can be slowed by processing tax.

Source: Capterra
 

Michael from Rissy Roo's
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Helps integrate Office 365 with our daily business processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great integration with 3rd party apps and seamless use with Offic 365.

Pros

Integration with Microsoft's entire suite of product. High level of customization with 3rd party applications.

Cons

The UI is not on par with HubSpot, which is what we were previously using. It seems they are making changes to improve upon this already.

Source: Capterra
 

Alexis from Studio 3 Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I love Microsoft office and how compatible it is to different softwares.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the compatibility features it emcompasses. I like how I'm able to export to different softwares with ease.

Cons

the constant updates are kind of annoying . improvements are great but having go through the process so frequently cuts into productivity time.

Source: Capterra
 

John from Corp Links

October 2017

October 2017

It does what it is designed to do, and it does it well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you are familiar with any Microsoft business products, you will find your way around quickly.
It is well designed and does what you expect it to do for you.

Cons

Customizing the experience can be tough.
Depending on the issue and how you get the software, having to pay for support.

Source: Capterra
 


October 2017

October 2017

Dynamics is amazing for any small business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, simple to navigate and very intuitively built. Perfect software for any small business!

Source: Capterra
 

Brian from Silent Partners
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Dynamics offers all types of useful resources for businesses of all size.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good experience.

Pros

Dynamics offers all types of useful resources for businesses of all size. It is easy to use and simple interface.
It provides excellent analytics.
It is well priced

Cons

This is not great if you try to use on mobile. It isn't great on macs either. Have heard that Customer Service is sometimes not easy to get hold of.

Source: Capterra
 

Eric from Objex
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Works well for communicating with customers and managing resources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It really helps in managing relationships with customers

Pros

It's a great tool for managing relationships with customers and for resource planning, It's primarily for midsize organizations.

Cons

The user interface could use some improvement, and somethings seem to be more complicated than they really need to be.

Source: Capterra
 

Danny from Sodo sushi bar and grill

October 2017

October 2017

This software was definitely worth the money spent, it was very easy to use and had all the feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I love most was being able to organize and keep track of our assets, that in turn helped us with our profit margin for our business

Cons

There is really nothing to dislike , but if i had to be picky i would just add some more features for the driving rental revenue part of the software

Source: Capterra
 

Kevin from Valerus

October 2017

October 2017

Pretty costly implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a robust platform, at a large cost.

Pros

I have no complaints about the product itself. Queries are fast, reporting and overall performance have been good. Running on a 5.5 VMware VM its been rock solid, maybe an issue once a year.

Source: Capterra
 


October 2017

October 2017

Dynamics has been a robust CRM tool for me to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the insight tab that gets me accurate emails and phone numbers. I also like the lists function and can set up my accounts for different views.

Cons

IT is a bit slow to load screens. I am using Dynamics 365. Also, a lot of times the contacts in the insight tab are not up-to-date or accurate because the person has moved to a different role or company.

Source: Capterra
 

Gaurav from Open Access Technology India
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Dynamics has made my office work easy because of its integration with other office products.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped me to maintain customer's relationship with company and helped in marketing our company's products and providing customers help desk soltuion.
It also helped me to track the sales of the product for which I'm working.

Pros

There are many features present in the software like it can be integrated with onenote, onedrive , sharepoint, Nav, Dynamic AX, etcetra.
It is extremely customisable and can be modified according to a user's requirement.
Even Azure is providing connectors to CRM, so that data can be exported automatically from CRM to Excel and Onedrive. Apart from this it is really easy to learn the functionalities of Dynamics software.

Cons

It is a little costly in comparison and user interface is not so good and can be improved and sometimes minor glitches are encountered which ruins the user experience.

Source: Capterra
 

Merwan from ondavia

October 2017

October 2017

Dynamics for Sales can be customized to do pretty much anything to fit your companies needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can see all previous contact, both by myself or others. It's one place for all documents, able to keep track of completed tasks, history of the customer, etc.

Pros

Integration with Microsoft suite of products. Superior level of customization and integration into 3rd party software and apps. The large number of line of business modules is allowing it to be utilized by far more departments. The LinkedIn integration has made gathering Sales Analytics simpler and faster : now I can find referrals and introductions for new business. The Outlook integration is also simple and easy to use and allows for all communication tracking within the Sales module with a click of a button.

Cons

The UI could definitely needs some improvement. HubSpot is a good example of great UI/UX integration. The price is a little high when compared to smaller CRM solutions. It's not easy to start using this product out-of-the-box.

Source: Capterra
 

Bao from University of Maryland

October 2017

October 2017

The product is a customer relationship management solutions software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really liked the interface, ease of use and the button layout. The program loads very fast as well, given how much data it processes.

Cons

The removal of certain access to features such as report writing by Microsoft. Some of the color choices for the second welcome screen can be improved.

Source: Capterra
 

Allen from Upwork
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I always love Microsoft products. They have great customer service and really help my business. This far I've no real issues with the software. Very easy to use and good interface.

Cons

Sometimes it's buggy. If there's other logged in it lags a bit. You might have to reset your password sometimes.

Source: Capterra
 
 
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