Service Pro
About Service Pro
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Most Helpful Reviews for Service Pro
1 - 9 of 9 Reviews
Andrew
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
Awsome !!!
This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.
PROSit is integrate with other softwares like quickbook and netsuite
Blake
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2017
Good software
Works well with our HVAC business defiantly my go to software. Use for various operations.
PROSSeem less software
CONSLittle costly but well worth the money
Janis
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2019
Beware of this Software System!!!!
Again, when it works it serves it's purpose but it constantly has it's prroblems
PROSWhen it works it's fine and it serves it purpose but it unimaginably riddled with problems which take way too long to fix
CONSThere is always problems usually requiring data or program fixes which takes months to fix
Reason for choosing Service Pro
It was the software system used when I bought this business 10 years ago so I kept it knowing how much of a hassle it could be to change.
Kenny
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2016
Overall
Great product, middle of the line for cost effectiveness
PROSEase of access
CONSCosts
Thej
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2016
Enjoying it!
Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.
Paul
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2018
Terribly problematic and cumbersome. It feels like we are beta testers!!
If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated
CONSIt has non-stop issues and it's been over a year they have been working on it. It randomly adds or deletes line items when posting. It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable.
Paul
Facilities Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2020
Don't waste your time
The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it. What a complete waste of time and money.
PROSNothing - couldn't get it to work and finally gave up.
CONSClumsy interface, mobile application seldom worked, heavy web service integration with Netsuite (the amount of data being constantly pulled from our ERP was astonishing).
Simon
Construction, 51-200 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2020
Buyer Beware
Slick sales routine as always. Very responsive implementation support. Consultant was great. Uncompromising and unresponsive management team when things went sideways. Our ERP provider was very accommodating in winding up our contract, even though not legally bound to do so. MSI, on the other hand, refused us even the smallest goodwill concession, so we're paying full price for years to come for just one very unimpressive feature of a software solution we will never use.
PROSNothing at all about the software, which was more of a necessity than a desire due to a functional gap in the host ERP system. However, the implementation support was exceptional.
CONSIt didn't support some of the basic features of the ERP system we wanted to integrate with. We needed to use only one feature of those available and that was tortuous enough, with constant sync'ing with the ERP to fake "integration". This was never never going to fly. Very expensive all or nothing solution.
Mckenzie
Oil & Energy
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2015
ServicePro
The web portal is very useful to have a quick glance at the current situation.
CONSI was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.