Onware software


33 reviews(4.0/5)
33 reviews(4.0/5)

Onware is a cloud-based contract administration solution that caters to businesses in the construction industry and provides them the tools and functionalities to create, manage and distribute project documents across departments. Key features include project administration, scope change, submittal review, information requests, site review and payment process.

Onware’s project management module includes automatic alerts that notify users when they need to manage and accomplish tasks associated with their projects. The solution also offers a company directory, a person (or user) directory and a project list. Additionally, it includes a file list feature with role-based access restrictions.

Onware’s scope change module includes changes (PCN/CCN), change orders, quotations, consultant recommendations, unsolicited change requests, change directives and more. With various customization and setting options, Onware can be configured to meet various projects requirements.

Services are offered on a monthly subscription basis that includes support via phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

33 Reviews of Onware

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  • Rosemary from GEC Architectures

    Number of employees: 51-200 employees

    September 2018

    A software program that many Engineers and Architects dislike

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are many more features within this program that my colleagues, consultants (Engineers of many disciplines) do not like that there is no room to express it's pitfall. This program was created by those I believe working at the University of Alberta, who in my opinion do not have the full depth of the contract administration process. The program they have created is a small window of what they understand in the construction and architectural industry.

    Pros

    That it is a cloud-based program that you can log in to online.

    Cons

    The linked documents is an annoying features in that if you pdf a document such as a quote or change order, it shows up on the document as "attachments" which are not attached to the pdf document. The link is very sensitive, if you hover near the link a new window opens up.
    RFI: If you are a contract administrator, sometimes you are not always notified via email when a consultant has responded. But before that, the notification does not indicate if the RFI has been sent to the consultant for review or not. The worst is if you pdf the entire RFI with the responses for your files, it can be an unneccsarily 2+ pages long because of poor formatting features from the developer. This features applies to shop drawings as well.
    Change Notices: has field boxes to write out in to generate forms. However this is not always a good idea as contract administrators have our forms with the legal description and fine print. So in turn we have to attach our own forms on top of copy and pasting the verbiage in the field boxes. This creates double the work and when all pdf'd together, creates more paperwork for the contractor and client.
    Email notifications: serve little information as to what the notification is in regards to.
    Submittals: The use of the word "Conforms as Noted" is not a widely used term in the construction industry. Typically it is Reviewed as Noted, Reviewed, Revise and Resubmit, Rejected, Not Reviewed, Information only, Records only - most of these terms are not used.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ken from HFKS Architects Inc.

    Number of employees: 11-50 employees

    October 2017

    Aids in managing documentation and tasks. Helps speed up the process of Change Management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Generally saves time when processing a Change once the CCN/PCO/NOC has been issued and reduces errors in copying of information between documents. Central archive and auditing is quite handy.

    Pros

    Document control with task assignments. Central location for all contact information including auditing and reporting

    Cons

    Not all contractors, Owners, or consultants embrace the use of Onware which in turn creates more work administratively. Seemingly simple but at times challenging set up of email subscriptions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elizabeth from DIALOG

    July 2017

    At times I get frustrated due to "bugs" but overall I like using Onware.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the efficiency of Onware and how easily you can link documents from beginning to final change order.

    Cons

    I don't like the many steps signing-in to Onware. I also don't like some of the reports as they don't provide enough information ie. Changes Report not having the Prices. Also I don't like that a Change Order which encompasses several PCNs, the documents are not grouped together with the corresponding PCN and I have to spend time sorting all the documents out.

    Review Source: Capterra
  • Henry from City of Edmonton.

    July 2017

    Accurate and reliable information and processes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Consistent project digital filing, for project data. Cross project reporting on similar types of projects.

    Pros

    Easy of use, accessible within WiFi range. As an administrator access to view, other project user groups, to determine status of processes, on site and live. Easy report generation for financial and reason code reports.

    Cons

    Frequent updates. Password set up for new project and new users within a project can be a little labour intensive, if project have multiple turn over of personnel - longer term project -+30 month projects.

    Review Source: Capterra
  • Amy from Kennedy Architecture

    Number of employees: 11-50 employees

    July 2017

    a platform for communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Correct construction documentation.

    Pros

    It's makes the construction documentation traceable, and keeps the communication continuous relate to specific subject.

    Cons

    It's difficult to search information, like a project list for someone.
    Word editing function need to be improved. It's not functional when making a site visit report, first it's too slow, second, it's not easy to have word and picture together.

    Review Source: Capterra
  • Matthew from DIALOG

    Number of employees: 501-1,000 employees

    June 2017

    The new Onware has a few kinks, but overall is much sleeker and faster than the old one.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A centralized program that is relatively easy to use (as far as proprietary software goes), that seems to be fast, and rarely experiences outages.

    Pros

    It's faster. Looks nicer. Things are easier to find, and descriptions of functions and buttons are better. One centralized Onware for all products is nice too, instead of each company having their own Onware.

    Cons

    No option to edit history items in Submittals once they've been sent, or via them individually (except the "View" option, which is a bit clunky).

    The "Send" button in Submittals confuses a lot of people. Maybe it should be changed to something like "Next" or "Proceed"? Just an idea.

    Review Source: Capterra
  • Peter from IBI Group

    Number of employees: 1,001-5,000 employees

    June 2017

    We have been users of this software for the past 5 years, its ease of use is it's key selling point

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The use of this software package eliminates duplication of parallel document tracking that previously occurred with conventional documentation processing. This tracking process is now updated in real time as a function of the database software.

    Pros

    We utilize and access this software during Construction Progress Meetings from applicable sites. Having the software accessible with real time updates and universal web access through site infrastructure is invaluable.

    Cons

    I find it inconvienient to not be able to see/print all the linked documents, without having to drill down into the various documents and print hard copies or create a compiled PDF. We have identified this shortcoming to the software in the past, and were advised that this function would be added in future updates. Hopefully, the next update will include this requested function.

    Review Source: Capterra
  • Tannis from Dialog

    Number of employees: 501-1,000 employees

    June 2017

    Good training available if needed. Updates are rolled out with a small training session.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All project related information is in one place and allows all users access at the same time. Can be accessed with an iphone from site.

    Cons

    Sometimes errors are generated and there is no explanation, or proposed fix. When doing a review/comment you can't even escape the screen until the program decides it needs to exit.

    Review Source: Capterra
  • George from DIALOG

    Number of employees: 501-1,000 employees

    June 2017

    Learning the use of the modules was an issue as it was not always as intuitive as expected

    Ease-of-use
    Functionality
    Quality
    Support

    As a large design, it provides a secure file/data storage system, that is auditable and accessible from anywhere.

    Pros

    The ease of sending out communications is less time consuming then the standard paper/ email work route. Having the ability to produce reports out of each module is very helpful. Having all contract administration documentation stored in one location and being accessible online, from anywhere, is very helpful.

    Cons

    It can be difficult to persuade contractors and other consultants to use the program, as they usually have their own software they are using. An interface with 'other' common management software would be a great asset. Better utube learning videos would be helpful. More intuitive interface/documentation would be helpful. Ability to customize report outputs would be helpful.

    Review Source: Capterra
  • NIkki from Stantec

    June 2017

    Good, but could be better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is fairly easy to use. I like that if you are unsure you are able to look at the manual and figure out quite easily.

    Cons

    I hate the fact that the members on any project do not have even access to see who is on the project. People on the project should have access to more things, since the Administrator would need to add themselves to all the projects in order to change any settings the members are requesting. Very inconvenient.

    Review Source: Capterra
  • Christine from DIALOG

    June 2017

    Overall my experience is good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Documents stored in one location and tracking of each document is barred none the best reason for Onware. The favorites buttons are useful. Customizing our own forms is amazing! Although this doesn't pertain to software, Onware help support is excellent.

    Cons

    Main menu in v9, in my opinion, is not helpful anymore, I find it confusing. I preferred the previous straightforward main menu that captured my 'to do list'. I dislike the viewer screen and not having the capability to copy text from a previously issued document. New users have a difficult time setting up their account and I'm not familiar with the steps they require to go through therefore I cannot assist them. Many non-internal Onware users are just waiting for an excuse not to use Onware.

    Review Source: Capterra
  • Brad from DIALOG

    June 2017

    I wouldn't conduct contract admin any other way. Onware makes the process easier in so many ways.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    All parties have access to the same information. Communication is streamlined. Less saving to hard drive required.

    Review Source: Capterra
  • Miranda from DIALOG

    Number of employees: 501-1,000 employees

    June 2017

    Overall, great software for all documentation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to learn and to use. Great for time tracking of all items, and audit feature to determine what happened to missing pieces. Awesome customer assistance.

    Cons

    Contractors have too much access to documents that have not been issued to them. They should not see documents that are only initiated or RFI responses that have not been returned to them, as this causes a lot of confusion.

    Review Source: Capterra
  • Robert from DIALOG

    June 2017

    My Construction Administrator uses mostly, I have a support role only as PM.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    1. Better user interface - New version easier to see various menus. Mostly I am in overall PM role and not CA

    Cons

    1. Better interface/operability with other Contract Management software, such as Procore etc. For example, Contractor inputs into Procore, we then input into Onware. So responsibility for work rests with an agreement between two parties.
    Sometimes we get the lion¿s share of the work, simply because the contractor doesn¿t want to use our system.
    2. Log in sequence could be streamlined. DASH to Onware login, to Microsoft online work or school, then input password. Why can¿t we just go to one page and log-in?
    3. Text editing easier to cut and paste from Microsoft WORD.
    4. Submittals drop down menu. Words are on top of each other.

    Review Source: Capterra
  • Stephen from DIALOG

    June 2017

    Overall experience is satisfactory

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customer support is excellent. I¿ve always gotten a response back. Overall experience is satisfactory

    Cons

    1. Sometimes when writing reports, the formatting can be glitchy. For example, let say I wrote a report (report #1) where I pasted photos/pictures into the body of the text rather than attaching it as an image. Reason for this is that if the image is attached, the thumbnail that shows up on the report is too small and contractors can¿t see it. They usually take hard copies to site, not an electronic copy that enables them to download the photos. Then let say I start up report #2 and I import items form report #1 into it. I won¿t be able to delete any items on report 2 that had pictures associated with it in report 1.

    2. Please allow for strike throughs of text to show up in report. Currently if I do a strike through of text in report, the strike through will not show up after it is PDF¿d

    Review Source: Capterra
  • Dieter from DIALOG

    Number of employees: 501-1,000 employees

    June 2017

    My experience with the product has been very successful and satisfying for the work I do.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ease in which I can flip from one document to another is very convenient and quick, also like the page layout.

    Cons

    Having to refresh the document I'm working in after I save it, before I can continue to work in that document.

    Review Source: Capterra
  • alana from Kennedy

    June 2017

    Onware has made contract administration in our office so much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The tracking of all issued site documents and the ability to see who has reviewed it, etc. Also the ability to issue review requests to different consultants, contractors, etc.

    Cons

    My username and password just stopped working for some reason. The only fix I've found was to create a new account.

    Review Source: Capterra
  • Matthew from DIALOG

    Number of employees: 501-1,000 employees

    June 2017

    I've been using this software daily for the last couple years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's thorough and keeps a good record; however; Contractors and Owners struggle to use it easliy

    Pros

    I can use it from work, home and site. You improved the ability to link all documents types. WE also like the ability to have the info for years after the project

    Cons

    It does not have document control (drawings and spec sections) during the CA stage. These should be added ASAP to compete with Newforma.

    You also need to add a search feature which searches: SI, PCN, RFI, CO for keywords at once. We often struggle to find a communication and are unsure all forms it was sent within.

    Review Source: Capterra
  • John from Kasian Architecture Interior Design and Planning Ltd

    Number of employees: 201-500 employees

    June 2017

    Onware has streamlined the process for the whole construction administration team.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software enables me to keep track of documents and status. I know who is responsible and how long they have had it.

    Pros

    I like how Onware links documents together, tracks documents status, and keeps things from falling through the cracks.

    Cons

    I am not satisfied with the document viewer, and markup window. I find it to small and difficult to work with.

    Review Source: Capterra
  • Elena from DIALOG

    June 2017

    Onware is a great web-based application for CA work. Once you trained it is simple and user-friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Makes Contract Administration work easier, faster, good templates, great features to share with the teams.

    Cons

    Sometimes, it's difficult to understand the steps that need to be made in order to fulfill a task. But with experience, no problem.

    Review Source: Capterra
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