About Payzerware

Payzerware is a cloud-based field service management solution which assists contracting firms with technician scheduling and dispatch. Its key features include invoicing, call management, e-payments and reminders. The application comes with a customer relationship management (CRM) module which helps managers track technicians in real-time and send location updates to clients. Supervisors can use the solution to monitor maintenance plan sales and manage recurring payments. Additionally, it enables crew members to capture equipment data and maintain customer records. Payzerware integrates with the third-party accounting platform QuickBooks. Accountants can use the system to calculate daily labor costs, accept payments and view transactions in real-time. The solu...
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Payzerware User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 42 reviews

Scott

Plumb Crazy Inc.

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2021

Perfect migration from wintac to payzerware

The on boarding experience has been great. Very friendly knowledgeable people always willing to help with anything

Pros

The product is very easy to learn. It had everything we needed and than some. The data migration went perfect. The entire payzerware team has been there every step of the way and very helpful. The online quick books syncs perfectly.

Cons

The Profit Rino flat rate add on package is not near as robust as the program offered from Profit Rhino itself.

Reasons for choosing Payzerware

The payzerware program was a better price point. They were able to meet all of our needs. The staff is very friendly.

Reasons for switching to Payzerware

Wintac was prehistoric, sold to DavisWare and then to Field Edge witch is ending it in 2022

Taz

James River Air Conditioning

Verified reviewer

Company size: 201-500 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2017

Fantastic payment processor. Better technology and customer service than the big banks!

Pros

1) Great mobile app. All of our residential technicians (HVAC, plumbing, electrical, appliances) use this to collect credit card payments in the field. 2) Great customer support - always a quick reply and resolution to any issues (which there are few of). 3) Very easy for back office to use. Previously, we used the product that our bank (a large, well-known one) offered us. It was very difficult for the office to manage what the field was collecting and the technology was very poor. With Payzer it's been so much easier. 4) Customization. Payzer has been very open to customizing the program to fit our needs.

Cons

No complaints. Everything that we've had a problem with (which hasn't been much), we've taken to them and they've promptly handled.

Response from Payzer

Hey Taz, Payzer would like to thank you for being such a great partner from the very beginning. Your company and employees have been so easy to work with. We appreciate the kind review and we hope your business continues to grow along side us. Seriously, you guys are the best. Thanks, PayzerCare 1.866.488.6525

Replied July 2017

Court

Thermal Solutions LLC

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed June 2021

DO NOT USE THIS PROGRAM

Pros

Nothing, this product is terrible and should have never been released to consumers. There are 100s of issues and their team cannot seem to resolve any of them. This system will change your financials without permission and cannot be trusted.

Cons

Their customer service is terrible. They do not resolve issues. We use their program to sync to Quickbooks and it's been an absolute nightmare. It changes our invoices behind the scenes the different amounts, doesn't sync properly, and to top it off, they haven't been able to resolve any of the issues over the past 12 months. They created a software that is full of bugs and should have never been released to consumers.

Ann'g

Rusk Heating and Cooling

Verified reviewer

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2017

Switching to Payzer was a piece of cake. We have had a very positive experience.

The ease of use makes our jobs easier. We are able to close out and apply invoices so much faster. We are able to balance knowing what has been paid everyday. I am glad to be able to turn other processors away. Very happy with Payzer!

Pros

The software is very user friendly making it easy to input cards, see payments, give credit etc. Our money is in the bank the next day . Our customers love being able to go on our site and make payments from home. Payzer has top notch customer service !

Cons

Our techs seem to have issues swiping cards they mostly have to enter them manually. It would be nice if this worked better.

Response from Payzer

Hi Ann'g, Thank you for the review. Payzer would also like to thank you for being a valued partner of ours. As far as your techs having to manually enter cards, I'm very sorry to hear this. Payzer is always trying to improve our product and service. That being said, we have a solution and it's the new G4 card reader that launched about a year ago. The new readers have a re-chargeable battery, which means the reader will recognize a swipe on a more consistent basis. If you would like to discuss the card readers over the phone or via email, feel free to reach out. Our PayzerCare email is customercare@payzer.com and our phone number is 1.866.488.6525. Hope to talk to you soon :) Regards, PayzerCare 1.866.488.6525

Replied July 2017

Aaron

Keystone Basement Systems, Inc.

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2017

Fast and Flexible

My company is able to offer many more options for payment, which ultimately increases sales.

Pros

Payzer allows my sales team to close deals in the home, whether it be credit card processing or financing. Credit card processing and financing within the same dashboard lowers complexity and increases execution. I also like that Payzer retains all personal information so that I do not have the liability.

Cons

Not much, but I would like some additional financing options for clients with less than perfect credit. there are some at the moment, but a few more would not hurt.

Response from Payzer

Hey Aaron, Thanks for your comment and kind review. If you're not already using Fortiva or Genesis, please let us know. They both do a great job of 2nd look lending and are helping our customers win more jobs today. We also have some new options planned for later in the year. Can we check back with you in Sept / Oct for an update? Feel free to call us or email us at payzercare@payzer.com if you have any questions or concerns. Regards, PayzerCare 1.866.488.6525

Replied July 2017

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