Very easy to get around in. Love that it is Windows-based.

We are still entering some data in both systems which is somewhat frustrating.

What I like best about this product is that it is pretty intuitive to use.

I have problems when a union employee works in another area and the result is a confusing report.

Their customer service is very responsive to our needs.

It's able to capture everything with one software product. It has great payroll processing features and great customer service, with a true understanding of construction accounting.

We have developed a very good relationship with PENTA and feel like they are always working on new enhancements to the software that will help us be more successful.

This is extremely important to us because it provides  an immediate picture of job cost and profitability of the project.

The accounting and job cost system is rock solid.

Overall, I think Penta is an excellent company with great people, and hopefully we will see more progress on the integration of Operation functions soon.

The vendor was extremely helpful when we transitioned from our old system to our PENTA one. They are professional and easy to work with.

Whether you're using Hyper-V or VMWare. This product should be virtualized for business continuity and disaster recovery.

PENTA's accounting package is fully integrated with all modules: job cost, payroll, fixed assets, accounts receivable, accounts payable, etc.

Make sure you a have fully documented your functional requirements and key process flows prior to any software selection.

Our auditors have noticed a marked improvement in the quality of our data as well as the speed in which we answer their questions.

The thing I like the best is the ease of use in producing rapid checks.

Performance and latency. No cloud-based version yet.

The dates are inconsistent, which is frustrating to the users.

Overall, PENTA does what we need it to do. It isn't sleek and sexy like other software, but their support staff is always available if we have any concerns.

They have done a great job helping us use the software better.

The area which I feel is still behind where I would like them to be is Operations integration.

I like the ease of use, flexibility, and knowing that the support team is there to help me.

I like the software's ability to do Project Accounting and Labor Distribution. I like the fact that the vendor is smaller, so you get more personalized service (your not just a number to them).

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

PENTA is an enterprise system that manages every aspect of accounting, project management and service for construction, engineering and service firms.


Delivered via cloud hosting or on-premise, PENTA provides functionality for construction management, service management, multi-company accounting, project management, equipment management, mobility and enterprise content management.


PENTA's role-based workbenches graphically present advanced analytics. Every user has their own workbench filled with key performance indicators relevant to their role and receives proactive alerts about urgent issues. The project management software contains job costing, progress billing, contract management, drawing management, quote generation, time sheet tracking and other functionalities to manage projects.


With the PENTA Mobile Field Service iPad app, service management staff and field service technicians can stay connected all day. Companies can also use a customer portal to provide their clients self-service access to detailed service history.


PENTA software is designed to suit mechanical, HVAC, fire protection, industrial and EPC contractors and other specialty contractors including electrical, concrete, utility and roofing.



LongDescription

Subcontractor Management

Contract/License Management

Timesheet Management

Budget Tracking

Commercial

Project Tracking

Contractor Management

Accounting Integration

Supplier Management

Change Order Management

Document Management

Windows 7

Web browser (OS agnostic)

Windows 8

51-200

201-500

501-1000

1000+

PENTA Enterprise Construction Management

In Person

Live Online

Webinars

Documentation

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Commenting/Notes

Third-Party Integration

Real-Time Analytics

Engagement Tracking

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Project Management

Lead Distribution

Multi-Campaign

Pipeline Management

Communication Management

Customer Accounts

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Automated Routing

Activity Management

Churn Management

Content Library

Sales Trend Analysis

eCommerce Management

Client Tracking

Template Management

Scheduling

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Customer Activity Tracking

Email Distribution

Contact Management

Customer Experience Management

Help Desk Management

Sales Approval

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Lead Management

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Social Media Monitoring

Sales Reports

Dashboard Creation

Sales Activity Management

Multi-Channel Data Collection

Wiki

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

PENTA Enterprise Construction Management vs Zoho CRM

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