All Procore Reviews

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Ruth

Verified reviewer

Design, 11-50 employees

Used less than 6 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

Reviewed April 2016

Excellent full-on project management software

This is a package aimed at construction professionals and provides a thorough means of managing multiple projects across multiple people and teams including architects, designers, and subcontractors. It is a significant investment not a simple free app, and needs to be approached as such. The implementation is pretty straightforward and the customer support excellent.here remain some annoying features, but the support team are responsive and it is clear that significant investment if still being made into improving the software.

PROS

Much better than the competition at managing a range of projects across the things you need in construction - RFI,s , punch/snag list (we use this for internal "to do" items) and critically the main contract variations- this is a bit clunky but REALLY effective when you get the hang of it - meetings recording is again a trifle clunky but very effective so I forgive it For the first time in 15 years I have proper oversight across all projects (typically around 40-60) and can manage the progress of each from my iPad wherever I am. Site logging app very powerful Clients love the visibility Document handling with version control is brilliant

CONS

The only really annoying feature is that the company level information (ie visibility across projects, personal "open items" lists and financials) is only available on the browser version not the app. The directory and permissions systems are well intentioned but actually you have to subvert them a bit as to do anything useful people really need full admin rights (even to add a contact to a directory- if this is to be used as the main shared company contacts directory we need everyone to be able to do that). I am happy to give my people that, but I can imagine a lot of companies where you don't want all your staff to have access to budgets and financials. It is expensive- we think it a great investment at this time, but it is nonetheless expensive. if you are looking for a cheap app this is not the one for you. The us-centric language and set up is a minor irritation- the partial attempt at making it Anglophile (changing a few of the function names) is actually worse than useless as the changes just confuse people- the training videos refer to the US terms for things and you can get used to pretty fast, but then they are not called that on your screen. I would love to be able to customise some of the standard PDF outputs Drawings handling a bit clunky, particularly markups- brilliant idea and conception but difficult to use as you can't undo markups once you have done them which makes people risk averse in case they cock it up- I am confident this will improve

Chris

Computer & Network Security, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed October 2023

review

PROS

very easy to use and seemless with least amount of clicks

CONS

not able to use on a ipad. must use windows device

Vendor Response

Hi Chris! Thank you for the review! We would love to connect with you so we can help you utilize our mobile app; please reach out to our Support team via phone (833-277-6267), email (support@procore.com), or live chat (support.procore.com). In the meantime, here is our iOS user guide documentation: https://support.procore.com/procore-mobile-ios/user-guide. We hope this helps and look forward to hearing from you soon! - Sarah K. (Procore Support)

Replied October 2023

Yanting

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed November 2023

An OK construction project management tool

PROS

Clear main modules, easy to use and navigate

CONS

email notifications are not targeted to right group.

Michael

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Versatile Software for construction management

This has solved out issue of blueprint and submittal management, along with procurement and safety meetings. It has centralized our managing of jobs and made our work more efficient and measurable

PROS

Procore has all the tools we need to manage our jobs in one place. There are so many features and tools to fit your exact needs for construction management.

CONS

There is a bit of a learning curve for the app for installers in the field, that took some training however, it was nothing that hindered our production and progress.

Reason for choosing Procore

This fit our company the best

Brandon

Construction, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2023

Procore review

It's been pleasant and easy and very user friendly.

PROS

The project management is tremendous and easily supports all documentation.

CONS

Having to sign in to different general contractors procore versus having it all in one place when I log in.

Dominic

Package/Freight Delivery, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Great project management tool

PROS

Amazing for project management. there a notification system that ensures you're always on track. Cloud access is a huge plus as well

CONS

It's not very user friendly, takes time to learn.

Sachin

Accounting, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Excellent Management Software

PROS

Better project insights are possible with Procore. This makes it possible for you to swiftly assess problem areas and decide how to fix them. Instead of focusing on project-by-project challenges, you may effectively plan for your complete organization.

CONS

Based on feedback from users, ERP problems, customization, tool restrictions, and a sluggish rollout of new and changed functionality.It's extremely pricey. If you are not getting the value from the system you are paying for, you may be tempted to abandon it.

Leslie

Construction, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2023

Procore

As a project coordinator my experience has been very positive. Many of the General Contractors we deal use the Procore site, we are easily able to login and navigate the system to find the documents we need.

PROS

As a project coordinator I love the ease of use, the ease of ability to locate the documents I need and the ability to download them

CONS

I do not have detailed dislikes on the procore product

Shaun

Construction, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Very Intuitive, Easy to Use Software

PROS

It's very easy to maneuver around Procore and easy for new team members to learn it.

CONS

Honestly, I can't think of anything at this time!

Naquentta

Biotechnology, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2023

Review on procore

PROS

I'm able to check for contractors and their works

CONS

The fact that you don't get to contact the contractors physically

Lee

Construction, 51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Procore with SAGE 300 ERP integration

The cost has been high, but overall the product is serving us well and they continue to work to improve the software. They seem to care about what things need to be fixed to improve the software and will allow beta groups of exiting customers. We have had a positive experience.

PROS

Procore was able to integrate with our accounting software (SAGE 300) to help reduce duplicate entry. Procore has a very good user interface and has been adopted well including in the field. Procore continues to improve the software and integrations to increase the value and usability.

CONS

The cost is higher than we would like. Some of the tools are not fully connected to SAGE yet, so the features are not quite as useful. For example subcontractor invoicing is still being connected.

Reason for choosing Procore

Ease of integrations with existing software and Better user interface including mobile platform.

Reasons for switching to Procore

We were needing a more user friendly and mobile solution for operations.

jared

Construction, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2022

Deceiving features. Wont allow you to test drive. Nothing seems to be natively done in Procore.

We have solved nothing by using procore. We recently added the Action Plans module in an effort to gain transparency and accountability to task assignments that could be templatized. We were consulted it would solve our painpoint with tasks. We spent $7500 just adding that module to find out it cannot be reported on...so there is no accountability to the assignee. No one knows what actions need to be completed or what actions they are assigned to unless they drill into the project or receive email alerts. After 3 days (before implementation of it) I found that this segment would be useless to us...they would not refund us and kept all $7500...Keep in mind we are already a procore customer and they consulted us to purchase that segment. We feel pretty taken advantage of honestly. and the fact that the software just simply will not do basic functions and actually alleviate manual entry i would not recommend this product to anyone.

PROS

The user interface looked great from a far and on our demos.

CONS

Nothing seems to be done natively within procore. Scheduling done outside. getting accounting to integrate is painful and ultimately we didnt do it. Action plans cannot be reported on based on the assignee. Tasks are created individually which creates manual entry and no visibility or accountability. Timesheets and schedule doesnt integrate with the workforce planning module...seriously?

Reason for choosing Procore

The branding is done well. They are local to us, so i felt we would get better customer support. And the sales demo seemed well done. But it ultimately hid the manual tasks that need to be done.

Jason

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Great software if you are looking to improve your construction business and gain better insights

PROS

Procore allows better insights into your projects. This enables you to deep dive into problem areas and quickly make decisions on how to correct. You can plan better across your entire organization, rather than looking at project by project issues.

CONS

It's quite expensive. If you are not getting the value out of the system you are paying for, you could mistakenly turn your back on it. Best bet is to figure out how to gain the biggest ROI out of Procore, even if that means hiring a Procore Certified Consultant to help.

Reasons for switching to Procore

Looking for efficiencies of platform solutions and a more well rounded product that truely integrates tool to tool.

Joe

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2020

ProCore

Benefit - one solution for our PM activity Con - Reports and documents are not easily customized.

PROS

With it being cloud based, all of our employees can access full project info wherever they are. This includes office, field, clients.

CONS

Reports relevant to our company can't be easily customized. Customer services doesn't always understand our business needs.

Reason for choosing Procore

Best long-term solution to our project management needs.

Reasons for switching to Procore

To provide a better project management software to our employees, clients, subcontractors

Kyle

Restaurants, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Best available for Document and Project Management

Overall their customer support team has been great helping us in training and getting up to speed with implementation and helping with custom solutions tailored to our unique business needs.

PROS

Procore is arguable the top document and project management solution in the market. Great cross platform functionality and top customer service.

CONS

A lot to be desired in their bidding/estimating functionality, but they are active in releasing updates and improved functionality so I hope this gets better over time.

Reason for choosing Procore

Overall ProCore offered a better single source resource for the way we were already structured.

Reasons for switching to Procore

We still use smartsheet for alot of our tracking functionality, but the budget, document management, and SAGE linking made this an easy trasition.

Frederick

Furniture, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2020

Project management software

So far the software has been a good way for our company to improve our project management processes and become more efficient overall.

PROS

Good initial onboarding and training from the company. This was very helpful so IT did not have to train. Easy to administrate. We were able to train a user to help facilitate some of the admin responsibility. Drawings are easy to edit and file storage is helpful. Project flow is great and has been helpful.

CONS

It is not easy to integrate with other platforms and requires assistance from the company. They should make that an easier process. Phone app is good but has room for improvement.

Reasons for switching to Procore

Way more features and it was included with other software we needed.

Paul

Construction, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

5

Reviewed December 2018

Comprehensive Project Management System

I have worked in residential home construction, single & multifamily construction, multifamily affordable housing, mixed use, and commercial construction projects. I have worked on projects ranging from less than 1K to over 16M. Procore is outstanding for all but small single-family residential projects...I could make Procore work like a charm for this type of construction, but it would take some creativity.

PROS

• Daily Logs are easily completed and sent to the appropriate parties. This means they actually get done which means they are more accurate. Adding photos to the logs is very easy as well. • Procore allows you to put links to photos on your drawing set. This is especially helpful when we send out bid packages...bidders can see more details and existing conditions for our commercial remodeling projects. • If you need to send out a lot of requests for quotes, Procore makes it easy to keep track of everything through the Reports function. PM's can also drill down to see who has or has not opened the invitation...a real time saver! • Procore has a submittal builder built in, so after you upload the spec book, you can click on the builder and it generates a list of possible submittals. You can modify the list to suit your need. This can save days on a large project. • When you upload revised drawing pages, Procore allows you to overlay the pages and highlights the differences with the new set. This is very helpful even if you were aware of the coming changes. It also allows you the chance to note the changes for possible change orders.

CONS

• I'd like to see the ability to more with the mark-up tool. Features that are available on simple take-off software would be nice. Something as simple as being able to place a color-coded dot would be helpful. • When adding people to the directory, it would be nice if when you forget to complete one of the required fields and hit SAVE...rather than delete everything because you forgot that one step...it'd be nice to just give you a message asking you to "please enter missing information". • The way is now, seems rather punitive, but I'm sure they will change it. • I'd like to see other types of scheduling options become compatible with Procore. I do use MS Project, but not everyone does. Project is rather pricey and would be another software product to learn.

Dani

11-50 employees

Used daily for less than 6 months

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2016

Just one of the many project management software available

First let me start by saying that I've used Sage CRE 300 project management, Submittal Exchange, and Newforma Project Cloud. They each have their benefits. I pushed for Procore because it was an all inclusive product. We use one of the other programs as well as eNTERFACE (for Daily Reports), PlanGrid (for drawings), ShareFile (for sharing documents), Outlook, AIA Contract Documents, DocuSign (for e-signatures) and a handful of others just to manage a job. I was tired of bouncing around between programs, often duplicating file storage or data entry. I spent months researching the available project management options that would also be available from essentially anywhere...job site, office, home, etc. I have been using Procore for about six months and there are things that I love and things I don't love. I would still recommend the product, if you need an all-in-one solution. I will try to highlight my more important Pros and Cons. When I say "Module" I really mean tab. There's a tab for the directory, documents, drawings, submittals, RFIs, emails, etc. I consider each one a separate module because they could really function on their own.

PROS

1. Comprehensive package. Allows for integration with out accounting, but we haven't opted to go that route yet. Can eliminate many of the other programs we use, but not all. 2. Can limit user access, so I can give everyone access to just what they need. 3. Lots of online training available and assistance from the very start. 4. Fairly easy to use once you know what you are doing. 5. Accessible from any internet-accessible device. 6. Constantly talking about improvement. I haven't been through a major upgrade yet, but they seem to take into account what the contractor needs.

CONS

1. Modules aren't consistent. For example, submittals allow me to edit on behalf of someone. RFIs do not. I've seen this in other products where one tab or module works one way and the other tab is set up different. I expected more consistency between the modules, submittals and RFIs especially. 2. No separate module for ASIs. They can be linked to drawings and markups, but there's no ASI log that people can view. I can save the ASIs in a folder in the online documents, but the user has to go search for them. I can send email notices out to subs, but if a new sub comes on board, they will not have the emails. 3. I cannot scroll through RFIs easily. In Sage I can move easily from one RFI to the next if I'm searching for something particular. In Procore, I have to open an RFI, close it and go back to the log and open the next RFI. One of the things I wanted to do was cut down on the number of steps it took to get to the data I needed. Procore adds steps in this case. Same for Submittals. I have to open/close/open the next. 4. The Save or Close buttons are often way down at the bottom of a window. If I have to go in, enter just a few pieces of info at the top of the submittal or RFI, I then have to scroll all the way to the bottom. Some companies put a Save at the top and bottom for that reason. 5. Was told I could use my iPad/iPhone but the apps are only for information. I cannot add to the contacts/directory unless I login through Safari. 6. So much data on the screen that sometimes the key pieces I need are off the screen. Needs more work on setting up for various screen resolutions. For example, submittal titles and numbers aren't visible when I'm scrolling to the right. Needs something similar to Excel's Freeze function. 7. Email module doesn't work quite like I had hoped. I can drag emails into the online program, but it's difficult to search and view them. Some of the text gets jumbled with the date. They don't even have the Emails on the iPad/iPhone app. No way to sort them other than to tag them, which is difficult. If I copy a ton of emails over, then I have to tag each one manually. Not an efficient process yet. 8. Not easy to bulk edit. Procore had to upload our submittal log for us and then I needed to change a lot of it because it was our first upload. We had to manually open each submittal and edit the information I needed to add or change. 9. Data itself seems difficult to change like contacts, which cannot be deleted, even if you've never used them. Can only mark inactive. Benefit in some cases, but if you enter their email address wrong, it's there unless you contact them to delete it. I would love to be able to do more import/exporting on my own. It would make data entry a lot easier. Especially when setting up a job or entering commitments.

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

I am a construction project manager for a multi-family construction general contractor.

It saves time, collects a ton of data into one place, and there are no limits on size.

PROS

I have used the software previously as a subcontractor and now working for a general contractor. Procore keeps all necessary construction documentation in one, easy to access place with no space restrictions. It can be utilized offline for those out of the way projects. Once the system is understood and practiced, it is quite useful. Sometimes my office is 500+ miles away from the jobsite. I can be on the phone with my superintendent, looking at the same documents while on the phone discussing the issue. Submittals and RFI can be turned around in a day (if all team members are paying attention and on board with Procore.) I can have owners included on the system with limited access to photos and reports. Everyone in our office uses Procore; project managers, coordinators, AP, AR, and directors. I remember how we used to do everything with hard copies and ship back and forth between team members. Procore speeds up the process and streamlines everything. I also had to sit through depositions for a project that went wrong, 6 years after the project was completed. All of the evidence was either printed emails, or hard copies of daily reports, pictures, etc. I feel like I would have been better covered and better represented if I had all of my documents organized within the system and structure of Procore.

CONS

While Procore is a great system, it is a complicated system and takes some time and training to adopt and master. Like any other program, Procore can only be as good as the data and information uploaded. I find it most difficult to get architects and engineers on board initially. Once on board, most of them question why they were so reluctant, but it is almost always a process. Subcontractors are very similar, although many of our subcontractors still fax over using email.

Anurup

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE