I pulled all of our data from our old Tool Tracking software Tool Watch, and performed the implementation into Wynne. My overall experience with Wynne is that it is a very competitive system in terms of what solutions it can offer companies. It is much more robust than Tool Watch. Although, we do not use the accounting side of rental result at all so we are essentially only using half the system. But from the tool tracking side I very much like it. They have a great help and support desk system, which other tech companies cannot say. Their system developers are pretty good at handling immediate issues, and their system bugs are fixed in a decent amount of time. We do have long wait times on some bugs getting fixed which can be annoying.

I like that this product is highly customizable. It is a very intelligent system at the end of they day. The support team at Wynne is one of the best that I have encountered. Especially our CSM representative [sensitive content hidden] , he is a fabulous person and always helps McGough solve whatever problems we are facing. He is a true advocate for us and that is so valuable!

Because it is highly configurable on the positive end, the negative side to that is that the system can be very buggy with glitches and software issues. Their help desk is very responsive, which is great. But the amount of bugs that have cropped up over time are quite alot. I have submitted around a hundred help desk tickets due to software issues. Wynne is very reasonable on what they charge for system fixes. However I know they are a very expensive software compared to some other ones. Althought

Hands down best customer service experiences with our group. [SENSITIVE CONTENT] is awesome! Software is sometimes clunky in the way you have to go through so many steps.

Asset Tracking, full blown system to run a rental company within a construction company

Apps are not downloadable to Android Too many steps to check-in/out equipment

Good, the system enables us to manage our asset fleet and generate revenue. The integrated portal is a positive for customers to use and interact with the processes.

The system offers a purchase control centre for fast invoice matching. There is a full end to end transactional workflow.

The Portal is not user friendly in its design and requires user training. Web portals should be self serve and easy. Some of the input screens don't support fast data entry like similar systems do. Lines are added one by one through a separate sub screen and an item code search has to be done every time. A more modern tabular design with dynamic item code searches would support faster data entry. The mobile apps dont satisfy some of the basic requirements from these areas. (realise each customer may use differently), but some functions are limited. There are no abilities to change transactions once selected. Transactions denote a workflow, users should be able to abort our of one workflow and start another when operational delivery has changed.

We have had a pretty good partnership with RentalResult over the years and they are always willing to work with us to get the most out of the product.

Having the ability to track assets and inventory in real time is critical to our business.

Integration with other systems is a challenge and involves a tremendous amount of development work to sync multiple systems. Could be more user friendly and intuitive.

RentalResul is a stable system which allows us to do our rental business with the needed tracking of assets and contracts. System is capable to manage high numbers of assets correctly. Reporting facilities are fine

integrated system: finance, order management, workflow, inventory tracking, reporting

high complexity is not used in every area (for our business), so some things look overloaded with functions we are not using.

Support is always exceptional, product works great for a unique application

Its set up and designed for Large GC Equipment Yard opertaions

Would like to see an improvement and reduction of inventory control/inquire screens Cost of development gets high, updates and modifications are a challenge

If the system is set up effectively, it is easy to use. We did not set things up on the front end very well

The customization is extremely clunky and expensive. Wynne's programming costs / timing are not very effective for organizational change

Simple to use and meets our needs.

Abilty to track and invoice rental assets.

User interface could be made much better.