Considering the staff they accused was on site with my husband working at the time, with her phone in the car, I know it wasn't her.

Confused the team and was a tedious pain to find & remove them all. I reported and also asked if we could have these jobs removed from our billing as we're on a legacy pay per job plan.

Since this is an online field software program, occasionally the techs have problems figuring out what to email the customer when they are out in the field from their iPads.

Great software , I have not had any real problems.

Our franchise likes the product. I registered prior to them getting the franchise edition.

Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions.

This has to be the best start up business system yet, simply the best way to conduct a small business at an affordable price.

Just so many advantages of having everything accessible in one place. Just need to get some forms integrated so they can be accessed electronically onsite and that will save more paper & time.

Love this software, and the help desk is very helpful. There is a great library of help information too.

Ease of use and it has great features that don't cost a fortune when compared to other services on the market today.

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly.

The mapping features amazing. My ability to look over the large service area that we cover and see where jobs are is a great tool for us to improve our routes and become more efficient.

This App is awesome, really great features. I love the Map, where it guides me , notifies customer.

It is fine, easy to use, I use it everyday, it has some bugs sometimes but nothing really serious, some features need to improve.

Another feature I like a lot is the Favorites Bar. Spectrum is very broad and the Favorites Bar makes it very easy to quickly assess certain features of Spectrum that are specific to your role.

It's practical, there are a lot of short cuts that can be used like starring your favorite menus items. The reporting options are great.

Nothing has come as close to our needs as Spectrum. The integration between the modules is seamless and the ease of use is refreshing.

Pretty easy to navigate, helpful detailed reports, great info on the viewpoint network to help advance your knowledge.

Excellent software for the construction industry.

We are in the implementation stage. I like the integration between the field, project managers and accounting.

Very disappointed in the The customer support is HORRIBLE. Long wait times, false information and a huge lack of knowledge in our updated program.

We are either forced to switch to the cloud and pay a significantly higher price each year or miss out on all of the new features of Spectrum.

Customer support is very frustrating and does not provide timely assistance.

The training was poor and there is no manual for using the product. I had to fiscally build a manual that would be user friendly with color codes to assist are staff with the integration.

Overall i really enjoy working with Spectrum. The cost tracking capabilities of the program make my life extremely easier.

The financial reporting available is a wonderful asset to our company.

Love that Spectrum is an all encompassing program for us. We are in the construction / service industry.

It's a negative in that there are so many choices to make, and that some users can get confused if given too many options.

Clunky interface, if you don't know exactly where and how to access a particular tool it can be difficult to determine the pathway.

I would say there are a few things I dislike about the system, but the biggest dislike would probably be the fact that you need to void invoices and invoice numbers to make any kind of change on them.

Integration with Procore was underway and then stopped, so we are trying to find other avenues to get the data from one program to the other without having to do double-entry.

We are paperless and the document imaging is easy to use and functional. Most reports can be downloaded in various formats, which is great.

Difficult at first to navigate. Set and implementation was horrible.

This software is very lax in the HR and reporting department. The report are not dynamic and the features in the payroll and HR modules are weak.

For the amount of money invested; the output and support have been poor.

Payroll Tax reports for state and federal requirements are not available unless you pay for custom reports at a very high premium rate.

Easy to navigate between the tabs. I like that multiple tabs if the same can be opened at the same time.

Unfortunately it is not easy to correct errors when an error occurs. There is a lot of steps to take to correct.

I really like the user friendliness of the program.

The ability to setup template views for inquiry screens and reports is nice as well for having consistency throughout the company. They are also very end user oriented.

Haven't found anything in my use that I don't like yet. I don't do a lot of complicated stuff, so I haven't run into any problems yet.

If you have a strong team with good buy-in you will have success with this software.

Generation of reports can be sometimes a difficult task.

I can't think of any issues at present but initially data conversion was a pain (but what software conversion isn't).

Good for storing public documents for subs to access.

Constant improvement and keeping up with todays technology advances has been something that D&C does very well. Their support team is amazing and a great group of people to work with.

Being hosted on the cloud has been a reliable feature. I enjoy knowing I will be able to process my weekly payroll on time.

All the field tools for civil construction are there, except for the estimating. It will integrate with a lot of the best estimating programs.

If they did not have new problems come up with the updates, there would probably have no faults.

These guys are VERY misleading about the total cost of ownership.

The customer support is HORRIBLE. Long wait times, false information and a huge lack of knowledge in our updated program.

The project management module also has one grave error in changing the appearance, flexibility, and directory for creating and maintaining transmittals.

Customer Service is by far the best. They are always able to help with even the simplest questions.

It's been a great product that we've used for the last 9 years.

Without being one of the selected people in the office, it is sometimes difficult to ask a question to the customer service representatives.

Australian Dollar

ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field.
 
ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
 
You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster.
 
Field staff use the ServiceM8 app for iPhone & iPad. Office staff use this ServiceM8 for Desktop app.  
 
14-day free trial! 

Go to www.servicem8.com to create your account, then log in on ServiceM8 for Desktop and the iOS app.
 
Who is ServiceM8 for?

ServiceM8 is ideal for contractors & service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• HVAC & Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing & Security
• Cleaning
• Pool Care
• Lawn & Garden Care
• IT
• Property Maintenance
• Fire Protection
• Carpet & Flooring
 
Job Management

• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures
 
Communication

• Connect your office, field staff & clients
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients
 
Scheduling

• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch urgent jobs, instantly
• Receive push notifications about schedule changes
• Get ‘next-job’ reminders to help stay on schedule
 
Quoting & Invoicing

• Create professional PDF quotes & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online
 
Mobile & Online Payments

• Take card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment
 
Digital Forms & Assets

• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history
 
Job History

• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage
 
Accounting Integrations

• Connect to Xero, MYOB or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting
 
CarPlay

• See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen
 
Add-ons

• Extend ServiceM8’s functionality with a range of add-ons
 
Pricing

• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial — create an account at www.servicem8.com 
 
Support

• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services

LongDescription

Employee Management

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Mobile Alerts

Time Tracking

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Debit/Credit Card Processing

Dispatch Management

Digital Signature

Job Costing

Real-Time Monitoring

Recurring Invoicing

Route Optimization

Contract/License Management

Electronic Signature

Credit Card Processing

Invoice Management

Attendance Tracking

Timesheet Management

Project Management

Customer Database

Image Capture

Job Management

Calendar Management

Customizable Fields

Geographic Maps

Scheduling

Data Import/Export

Mobile Signature Capture

Multi-Location

Self Service Portal

QuickBooks Integration

Audit Trail

Availability Indicator

Technician Management

Booking Management

Project Time Tracking

File Storage

Mobile Access

Online Payments

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Pest Activity Tracking

Recurring Orders

Real-Time Notifications

Service History

Workflow Management

Real-Time Updates

Email Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Work Order Management

Customizable Templates

Calendar Sync

Property Layouts

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Real Time Reporting

Customizable Branding

Automatic Backup

Reporting/Analytics

Contact Database

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Communications Management

Client Management

Quotes/Estimates

Drag & Drop

Customer History

Purchasing & Receiving

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Electronic Forms

Inspection Checklists 

Work Order Creation

For Locksmiths

Task Scheduling

Confirmation/Reminders

Web browser (OS agnostic)

Five capped plans to choose from to suit every small business. Plans bundle job credits, SMS credits & add-ons into a single monthly price for your business. Upgrade, downgrade or cancel, anytime. 14-day free trial.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

ServiceM8

In Person

Live Online

Documentation

Videos

US Dollar

Realize the power of connected construction management functionality with a single-source of data truth. As part of the connected Trimble Construction One suite of solutions, Spectrum’s connected workflows allow you to effectively manage your entire construction process, including: 

Complete construction accounting capabilities 
Powerful operations and project management solutions 
Streamlined employee onboarding, and payroll functionality 
Leading-edge document management and collaboration tools
Intuitive web and mobile solutions to empower your teams in the field
Seamless materials, inventory and equipment management and tracking
Full-featured service management and dispatching capabilities
Dynamic reporting, analytics and business intelligence tools 

Spectrum is designed for construction, with its features and functionality mapped to how real-world contractors like you operate. Whether you’re a growing small- to mid-sized company or an enterprise-level contractor with multiple companies and divisions, the Trimble Construction One suite can meet your specific construction business needs.

The Trimble Construction One Spectrum is ideal for all types of contractors — from general and heavy/civil to electrical, mechanical and other specialty contractors. The ease of use and flexibility that Trimble Construction One Spectrum provides means contractors can tailor their construction management solution to meet the specific needs of their business.

With a single source of truth and real-time analysis tools, you can do more with your data than ever. The best part is that contractors don’t need a team of expensive data scientists and hours of labor-intensive work to get to this level of insight. Virtually anyone can get the data relevant to them or their teams in a matter of minutes. 

Work with confidence knowing that all of your data and workflows are protected in a secure operating environment. Spectrum is supported by the very latest security measures to ensure that you have the highest security protocols in place at all times. In fact, many of the solutions you’ll find in the Trimble Construction One suite are SOC 2, Type I and SOC 2, Type II certified, signifying that our cloud systems and associated control processes satisfy the SOC security control standards as denoted in the AICPA Trust Services Criteria for Security. Trimble Construction One Spectrum relies on Amazon Web Services (AWS) and benefits from its tremendous investment in security.

Furthermore, the Trimble Construction One suite is flexible, allowing users to bundle the functionalities they need to properly scale for their business, while providing a secure platform to grow their technology capabilities as they need. This allows you to maximize your technology investments. Further backed by the powerful construction technology ecosystem of Trimble, you have one provider to meet all of your construction technology needs.



Forecasting

Purchase Order Management

Subcontractor Management

Permit Management

Progress Tracking

General Ledger

Financial Analysis

Financial Management

Projections

Accounting

Multiple Projects

Overrun Reporting

Budget Tracking

Multi-Currency

Bid Management

Commercial

RFI & Submittals

For AEC Industry

Project Accounting

Project Tracking

Budgeting/Forecasting

Accounts Payable

Contractor Management

Cash Management

Incident Reporting

Compliance Tracking

Accounts Receivable

Payroll Management

Minimum of 5 users; additional field users $65

ServiceM8 vs Viewpoint Spectrum

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