About ServiceTitan

ServiceTitan is a cloud-based electrical contactor solution which assists electricians with work order management and digital invoicing. Its key features include customer database, quote management, time tracking, electronic signature, contract management and mobile access.

The application comes with a portal which allows customers to view the service technician’s profile and track their arrival status on a map. Administrators can use this system to streamline operations by synchronizing data between the field and the office. Team members can use the visual sales tool and interactive call tracking features to track order completion status and prepare reports. 

ServiceTitan integrates with Quickbooks and includes a mobile application for fie...


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Supported Operating System(s):

Web browser (OS agnostic)

154 Reviews of ServiceTitan

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(107)

107

4 stars

(34)

34

3 stars

(4)

4

2 stars

(3)

3

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 154 results

May 2019

Marlin from Marlin James Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Reasons for Choosing ServiceTitan

Reliability and responsiveness of the software. ServiceTitan wins hands down.

Response from ServiceTitan

Replied May 2019

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.

September 2019

Darius from AMS Fireplace

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Excellent Field Management for an affordable price

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!) Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Pros

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Cons

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Reasons for Choosing ServiceTitan

ServiceTitan provided the main core functions we needed at a reasonable price. Also, the software is well-designed, intuitive and easy to use. Additionally, we could see that ServiceTitan has a strong passion and commitment to growth. Every month they have new improvements and they continue to raise investor funding. I'm excited to see where ServiceTitan can go!

May 2020

Sylvette from Cardwell HVAC

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

May 2020

Poor Support

Implementation specialist was helpful and responsive.

Pros

The software has many features. Dashboard capabilities.

Cons

Product is overly expensive. The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them. Chat support continues to timeout with no option to call in; just email or chat.

Reasons for Choosing ServiceTitan

Owner selected.

Response from ServiceTitan

Replied May 2020

Hi Sylvette, Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team.

June 2017

Spencer from Paul's Plumbing and Heating, Inc.

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

5.0

June 2017

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pros

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

March 2020

Haley from Carbon Valley Heating and Air

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2020

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Pros

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Reasons for Choosing ServiceTitan

At the time, it seemed the best fitting for our company and was recommended to us by another contractor.

Response from ServiceTitan

Replied March 2020

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.