ServiceTitan Software
FrontRunners
About ServiceTitan
Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies ...
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ServiceTitan job tracking
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ServiceTitan User Reviews
OVERALL RATING
Showing 1 - 5 of 188 reviews
Jason
Company size: 11 - 50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Service Titan
Marlin
Verified reviewer
Company size: 11-50 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2019
Best in the biz
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Reasons for choosing ServiceTitan
Reliability and responsiveness of the software. ServiceTitan wins hands down.
Response from ServiceTitan
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.
Replied May 2019
Darius
Company size: 11-50 employees
Industry: Construction
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
September 2019
Excellent Field Management for an affordable price
No software solution is going to be perfect or completely handle everything you need (not without major cost at least!) Overall ServiceTitan handles everything we need and provides accurate accounting as well.
Pros
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.
Cons
ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.
Reasons for choosing ServiceTitan
ServiceTitan provided the main core functions we needed at a reasonable price. Also, the software is well-designed, intuitive and easy to use. Additionally, we could see that ServiceTitan has a strong passion and commitment to growth. Every month they have new improvements and they continue to raise investor funding. I'm excited to see where ServiceTitan can go!
Reasons for switching to ServiceTitan
Vonigo was too complicated and did not achieve what we needed, especially with inventory and pricebook functions.
Alissa
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Easiest software to use on the market!
Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.
Pros
The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.
Cons
My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.
Reasons for switching to ServiceTitan
To keep up with the change in technology
Terry
Company size: 11-50 employees
Industry: Construction
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
April 2022
Beware!!!!!!
Very Poor
Pros
I loved the idea of the software, I should have been more cautious when it came to the amount of money they wanted to use the software. Like any company we had big ideas and plans, Service Titan definatly blindsided us with the Lack of user friendly software and help after the initial set up. We never even got to use Service titan for a Invoice because of the issues they had, But they still want to charge me over 10,000 for their service with no way to get out of the contract, even if they were not honest with us about the use of their software. If we were able to use the software like it was promised we would have had no problem paying the fees for it.
Cons
Communication, Cost, I did need another job when I decided to use their system. That is what it felt like while trying to use the system.
Reasons for choosing ServiceTitan
Service Titan made it seem like a good product but we found out otherwise very quickly...
