It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll

More permission control's the other software. Extensive reporting.

Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago

Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding our plumbing service company!

The mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand. We love the modern look of Service Titan and the ability to present options to the customer on-site. We have been able to integrate payment processing, financing options, our price book, and QuickBooks Online. Before we used this product, all of these features were separate and hard to keep track of - Service Titan makes it easy!

The on-boarding process is long and tedious, but I do understand they set it up that way to ensure companies have the most success with the product when they go live with it. I would improve the integration with QuickBooks Online to be more seamless with connecting the payments to the invoices and all accounts payable documents.

Very good is the best way I can sum it up. We would not want to be with another company.

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

Overall its been great.

I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.

Like all web based programs it comes with some challenges.

Fantastic people from the [sensitive content hidden] all the way down to customer service people.

It's a very robust platform and it continues to grow with our company's needs.

I really don't have very many complaints, it work well if you take the time to understand it.

I'm extremely satisfied

The speed and accuracy of reporting is second to none. It's extremely user friendly. Tech support is fantastic.

Lots of steps and hard to correct mistakes

The thing I like most about this software is how easy it is to use in the field and office. This helps to make easy transitions on adding new features, as well as training new employees. If the software you use is too complicated, it will end up hurting your revenue. This is the opposite with ServiceTitan!

The thing I like least is because there are so many updates that are being made periodically, this causes malfunctions in the software, which makes it frustrating for our employees and technicians. While having updates are great, the downtime that these glitches cause, can make things very complicated.

Great experience - always helpful. The uptime is very reliable. ST allows my team to focus on the customer it’s very intuitive, logical and simple to use. It’s also a variable cost. As you add tech (rev producers) cost goes up. If you lose a guy you can turn off the cost. Easy, easy easy.

Service Titan (ST) allow your front like teams (tech, CSR & DSR) a super short learning curve. They are able to comfortably serve the customer with confidence in a few days instead of weeks. Good real time reporting & support.

There is some holes the reporting, especially projects. Inventory & inventory controls is a struggle right now but hopefully this being fixed soon. The bridge with quick books is a little clunky but we still get good overall financials.

Service Titan is very technician driven and focused and needs to be a 50/50 balance between admin and techs. Their customer service has gone WAY DOWN in the past year or more. It is very hard to get ahold of support and we are not getting timely assistance and / or call backs. They system also seems to go down A LOT and have issues, when they state that they are proud of their "lack of down time". We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now. There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast. We like the direction that they are going but need to master their initial products first.

The scheduling and dispatching board and screens are easy to navigate and very helpful. Easy to follow schedules and changes that need to be made to the jobs can be done easily in one area with minimal screen movement. The search area is also very inclusive and there are many different ways to do multiple searches for items, clients etc that we are looking for.

This software is more technician driven than it is administrative driven. In this time and age, there should be much easier screen flows, easier ways to track items and reporting. There also should be better short cuts for the admin team inside. The price book is not very easy to use as well and needs work done on it as well.

bad experience

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

Servicetitan has literally added to the problem we have.

Servicetitan has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software.

Servicetitan has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had little success with. They success manager appears to just be the middle man. You wait for this appointment, typically a week out, to just be told they need to schedule a appointment with a specialist. Mean while your company maybe hemorrhaging over this and they do not care. I have blown up chat, called the service line, both told me I would receive calls that day... my phone still has not rang. I have $25k in inventory that i have literally been trying to get the setup in service titan to function properly for over 6 weeks with little to no response or care for service titan.

4 STARS. I like working with Service Titan and Titan Advisor to improve our processes and learn how to use the software to the best of our ability

I like that ST works on improving processes on a consistent basis. They cover all necessities and they take their users suggestions for improvements

I want more ability to create complex reporting options. Also, there are many configurations that can make our lives easier that we don't find out about until we reach out for an issue that it can solve.

Pantheon trip was pretty awesome and enjoyed it.

Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough.

We knew we would be making a large investment to learn the software. We negotiated pricing upfront that was to be in force 'forever' and 'in perpetuity' Now that we have invested years and tens of thousands of dollars of our resources hiring outside consultants to help us we were informed that service titan would be jacking our pricing up 35%, with more to follow. When we brought up the agreed upon pricing and terms they basically said yeah we know but screw you, we got you where we want you now. The best description of their 'onboarding process' would be- You buy a spaceship on amazon, a few days later the spaceship shows up. Inside the spaceship is a note that reads to learn how to fly this spaceship visit our youtube channel. Sounds ridiculous but this is what they do. Save yourself the trouble and STEER CLEAR of this company

The sales pitch was great. Thats about it

Software is very glitchy, goes down often, customer support is terrible at best (they just tell you basically to ask other users how to use it) Onboarding was awful, and they lie and are unethical

ServiceTitan is extremely easy to use. All processes are designed to get things done quickly. And you can use the system from anywhere.

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.

This is a simi-difficult questions. There's not a lot to dislike about the software, changes occur so frequently that most users are able to adapt to the new of the software and forget about what was bad. I personally feel that ST engineers take the feedback left on their community page and work to improve the flaws that users point out.

I was sold on many things by the time we signed up for service titan, but issue after issue, it didn't matter - how responsive their customer service was, the "quantity of features", the percent of increased sales - it just doesn't work well. They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer support manager went dark, and her manager went dark, I initiated a stop payment; only then I was contacted - by the billing department. When I explained the situation and asked for help, they said they would reach out. I didn't hear back until their collections team followed up which obviously went nowhere. I find it incredibly hard to beleive that Service Titan is considered a successful company. Even for the clients that this is working for - I can only expect they stay with ST out of convenience of due to the contract. There are so many better options out there, in every way (no exaggeration). As if to add insult to injury, this must also be the most expensive option on the market as well.

The many, many people involved with onboarding were friendly; kind of what I expect the initial joining of a cult would be like.

The 5-week onboarding & training before go-live should have been an indicator that this software is highly unintuitive. They sold it as built by-and-for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, service titan is far from in keeping with modern standards of UX/UI and even stable functionality.

It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too. Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

With continuous feature updates and amazing customer service, ServiceTitan continues to impress us. Their user-friendly interface, makes everything from receiving calls to invoicing a customer super easy. Due to smoother dispatching and job tracking, our capacity to complete more jobs each day has increased significantly since switching to ServiceTitan. We have been able to stream-line so many or our processes which saves us lots of time and money. If you want your company to grow and be competitive in this industry, there is no question that you will switch to ServiceTitan.

I have nothing bad to say about ServiceTitan. All ideas and updates that customers have for the system, ServiceTitan listens to and improves on.

I have been using ST for 7-10 years and it is ever evolving and improving. It has had rapid growth during this time but has acknowledged this and is making strides to take care of all of its customers.

You get out of it what you put into it.

Not being able to un-export and correct exported items.

We were quite unhappy unfortunately. We had heard so many great reviews about Service Titan and we were excited to grow our company with them. We have always been a relatively small company and they knew this. I think if we were a much larger organization this would have ended differently and we may still be in business with Service Titan. Sadly, The amount of use we had, the quality of customer support and help, and the actions of our account manager, just were not worth the astronomical price they charged us.

It was simple to use after the initial set up.

Set up was a nightmare, Cost is too high for the quality of support you get, Our account manager was not helpful at all when we had questions, it seemed that once we got set up and went live, she thought her job was done. There were so many issues that kept going unresolved and couldnt get fixed we finally had to cancel services. We gave them a whole year of business and we still had issues that couldnt/wouldnt be fixed.

mixed, some services are awesome and others it depends what support team you get

All the information in one place without having multiple software

Sometimes its very confusing and support isnt always the best

I use this software daily and absolutely love it. Can’t believe I use to do it without this software

This is hands down the best service software for any service related construction business. Super easy to use and contains all the info you need for each job.

Software is pricey but once you have it you understand why it costs what it does. This software is almost more than you need at times