--- title: "ServiceTrade Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceTrade. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceTrade is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/servicetrade-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [ServiceTrade](https://www.softwareadvice.com/construction/servicetrade-profile/) / ServiceTrade Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/servicetrade-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/servicetrade-profile/alternatives/) # ServiceTrade User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 344 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 239 reviews (69%) - 4 stars: 90 reviews (26%) - 3 stars: 11 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. - I appreciate the rapid response on technical support, the extensive API, the exporting functionality, the deficiencies system, and the scheduling/dispatch tool. - The feature I appreciated most was the real-time visibility into field activities, which helped improve coordination between office staff and technicians. ### Most mentioned cons - Bugs and lacking certain features like Quote and Comment histories, attachments/customization, on Quotes, task templates on services (not just maintenance, and hard to use technical documentation. - Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. - Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. ## ServiceTrade customer reviews Showing reviews 1-25 of 344 (page 1). ### Overall experience with service trade - Overall rating: 4/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ServiceTrade was positive. It provided useful tools for managing service operations, scheduling, work orders, and customer information in one place. While some features took time to learn, it was generally effective and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ServiceTrade was its user-friendly platform for managing service operations, work orders, and customer information. It helped keep field activities organized and improved overall workflow efficiency. #### Cons One downside of ServiceTrade is that some features can take time to learn, especially for new users. Managing more complex workflows can also require additional setup and training. --- ### From Frustration to Adoration - Overall rating: 5/5 - Reviewer: Kenneth G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. #### Cons Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. #### Reasons for switching to ServiceTrade I am unsure because the switch was made prior to my arrival. #### Vendor response Wow! What a transformation story! Kenneth, thank you for giving us a chance to earn your trust and your recommendation. The incredible ServiceTrade employees you mention really do care about giving you and all of our customers that great experience that makes your job easier. Shelley Replied July 2025 --- ### Great Product - Overall rating: 5/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered The ease of job tracking, scheduling, quoting and billing with Service Trade has made it a vital part of our day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Service Trade is an invaluable tool for our business. It helped take us to the next level. #### Cons The dashboard could use some revamping, but the rest of the software is fantastic. --- ### ST for the Win! - Overall rating: 5/5 - Reviewer: Kenny L. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone. #### Cons I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing. #### Reasons for switching to ServiceTrade Upper management decision. We also use a couple other software‘s for tracking when annual inspections were due each year. --- ### Service Trade is Fantastic - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Trade is wonderful. It has increased our efficiency and transparency tremendously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The organization of orders, quotes and scheduling. #### Cons Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times #### Reasons for choosing ServiceTrade Much more capacity, larger system, more process management. #### Vendor response Hi Andrew, Thanks for sharing how ServiceTrade has increased your efficiency. I'm concerned about the problems you mentioned, so I'm asking someone to follow up to learn more. Thank you for trusting ServiceTrade as your partner! -- Shelley Replied March 2025 --- ### Strong field service platform for scheduling and operations management - Overall rating: 4/5 - Reviewer: Naman K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTrade has been positive because it brings scheduling, dispatching, work orders, customer communication, and reporting into one platform, which makes field operations much easier to manage. It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform. It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience. The mobile accessibility and detailed job tracking also make operations more efficient and easier to manage. #### Cons Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected. --- ### Service trade pros and cons - Overall rating: 5/5 - Reviewer: Jeremy V. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is an excellent tool that can keep a database of customers information for scheduling, job history and billing purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done #### Cons Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version. #### Vendor response Jeremy, thank you for sharing how ServiceTrade is helping you and your inspections team get your job done. Replied April 2026 --- ### ServiceTrade Review - Overall rating: 5/5 - Reviewer: Shannon H. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. #### Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. --- ### Satisfied Service Trade User - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs #### Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. --- ### A Reliable Platform for Service Management - Overall rating: 5/5 - Reviewer: salman s. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ServiceTrade has been a reliable and effective solution for improving field service management and operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I appreciated most was the real-time visibility into field activities, which helped improve coordination between office staff and technicians. #### Cons The customization options could be more flexible to better accommodate unique business processes and reporting needs. --- ### ServiceTrade Has Transformed Our Business - Overall rating: 5/5 - Reviewer: Nicholas R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier. #### Cons I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain! #### Reasons for choosing ServiceTrade We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business. --- ### Great program. Easy to use. - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. #### Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. #### Vendor response Hi Amy. Thank you for sharing how ServiceTrade is helping keep critical functions on track! The major redesign of our application has been a big change for users, was designed to make your work faster and easier. We're always listening if there are other ways we can improve that for you. Thank you for trusting ServiceTrade! Shelley Replied June 2025 --- ### Love ServiceTrade - Overall rating: 5/5 - Reviewer: Jason E. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WE have been with ST since the start and we have grown with them. They continue to innovate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Ease of use and customer support. They are willing to help with any and all issues. #### Cons The lack of a "back" button. That would be my only complaint. #### Vendor response Hi Jason, Thanks for sharing your experience with ServiceTrade -- and we especially love to hear that our support team is helping you out whenever you need. Let's keep growing together! -- Shelley Replied January 2025 --- ### We adore Service Trade! - Overall rating: 5/5 - Reviewer: HEATHER C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs. #### Cons I can't think of anything. We absolutely love Service Trade! #### Vendor response Hi Heather. It's great to hear how reoccurring services are keeping your business on track -- it's hard to imagine how you keep track of so many inspections without software that can keep track of locations and inspection frequencies for you. Thank you for sharing your great experience -- and thank you for trusting ServiceTrade as your partner. >Shelley Replied December 2024 --- ### Worth Every Dollar!!! - Overall rating: 5/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs. #### Cons The dispatch board does not update without refreshing. #### Vendor response Hi Kevin, Thank you for your fantastic review! We're thrilled to hear how ServiceTrade has been a game-changer for you. We can't wait for you to try our new dispatch board this spring and look forward to your continued feedback to help us serve you better. Thank you again, Leah ServiceTrade Team Replied February 2024 --- ### Service Trade - Overall rating: 5/5 - Reviewer: Liss A. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. the best so far , i love everything about this dispatching software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly i like everything but what i really love is how accessible customer service is #### Cons there is nothing that i do not like about Service Trade #### Reasons for choosing ServiceTrade sounded better product and way better price #### Vendor response Hi Liss, We love working with you and your team and I will pass your praise of Customer Success to them. I hope you'll consider using ServiceTrade Ideas to share any suggestions you and your team have for how we can continue making ServiceTrade an even better platform for your mechanical business. If you haven't looked at ServiceTrade Ideas yet, the information is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using ServiceTrade and being a great partner for us. -- Shelley Replied June 2024 --- ### Associated Fire Field Tech Review - Overall rating: 4/5 - Reviewer: Beau S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tracking past present and future jobs is critical to our company. This helps us stay better organized. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot. #### Cons The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone. --- ### Archer Construction Review - Overall rating: 5/5 - Reviewer: Doug E. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great! It keeps our service division organized, which helps provide good exceptional customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very user friendly and keeps us organized. #### Cons It's not compatible to with ProContractor, our accounting system. #### Vendor response Hi Doug, Thank you for sharing your review. We love being able to help you focus on providing exceptional customer service! Replied October 2024 --- ### ServiceTrade Review - Overall rating: 5/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Industry: Public Safety - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are extremely happy with the ServiceTrade product and team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ServiceTrade is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.Their support team is always friendly, quick with their responses, and helpful. Behind the scenes, their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors. #### Cons It would be nice for the mobile app and web versions to automatically log users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, which is usually the root cause of mobile app glitches they experience. --- ### ServiceTrade Review - Overall rating: 4/5 - Reviewer: Marek T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTrade has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency. #### Cons One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience. --- ### Great product that does not overwhelm office or field staff - Overall rating: 5/5 - Reviewer: Seth M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From rollout to ongoing field operation, ServiceTrade has been a breath of fresh air for our service department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How simple the project was to work through whether on a computer in the office or on a phone / tablet in the field. #### Cons Pulling reports for open work orders could be easier to avoid calls getting lost week over week and invoicing falling behind. #### Reasons for switching to ServiceTrade Reporting and managing building / system trends was unavailable to track customer assets. --- ### Best Platform - Overall rating: 5/5 - Reviewer: Gabriela C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can manage multiple accounts with service trade. I have the ability to send proposals and set up jobs using the proposals that approved by customers. It's GREAT for scheduling jobs daily, weekly & monthly. #### Cons I would like to be able to filter out things more within types of services/jobs. #### Vendor response Hi Gabriela. Thank you for sharing some of the ways ServiceTrade is helping you and your business. We couldn't be more excited this year that our new dispatching and scheduling tools are helping schedulers like you in even more ways than before. Thank you for using ServiceTrade! -- Shelley Replied June 2024 --- ### Fire Force Service Trade - Overall rating: 5/5 - Reviewer: Pearlene A. - Verified reviewer: Yes - Industry: Public Safety - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all I am very happy with service trade. I am building a kitchen department and without it I would be very time consuming. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Everyday use and tracking of jobs is user friendly. The reminders for services due is critical to cash flow. The bid system allows us to quickly secure jobs and manage them. Our customers can easily see the photos and reports to justify the expense of keeping their fire systems compliant, #### Cons I do not not like the canned responses from the service team. I am very busy and when I need help I do not have time to read an article. For the money we spend on this system I feel a live person should help not refer me to an article. #### Reasons for choosing ServiceTrade Scheduling was superior #### Vendor response Thanks for the review! It's great to hear ServiceTrade is helping you better manage your time and your company's cash flow :) You can always call into support if talking with a specialist is more helpful to you than reading an article. Thanks again. Replied January 2022 --- ### Great product - Overall rating: 5/5 - Reviewer: Bill O. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well rounded tool for your business and your customers. #### Cons Works well for me. Can't think of anything that needs improving at the moment. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Billy S. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has made our day to day service operations a lot easier and more productive. #### Cons The sales side of the software can be time consuming to teach. ## More reviews [Next reviews](https://www.softwareadvice.com/construction/servicetrade-profile/reviews/?page=2) --- ServiceTrade Reviews, Pros and Cons - 2026 Software Advice