--- title: "ServiceTrade Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceTrade. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceTrade is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/servicetrade-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [ServiceTrade](https://www.softwareadvice.com/construction/servicetrade-profile/) / ServiceTrade Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/servicetrade-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/servicetrade-profile/alternatives/) # ServiceTrade User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 344 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 239 reviews (69%) - 4 stars: 90 reviews (26%) - 3 stars: 11 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. - I appreciate the rapid response on technical support, the extensive API, the exporting functionality, the deficiencies system, and the scheduling/dispatch tool. - The feature I appreciated most was the real-time visibility into field activities, which helped improve coordination between office staff and technicians. ### Most mentioned cons - Bugs and lacking certain features like Quote and Comment histories, attachments/customization, on Quotes, task templates on services (not just maintenance, and hard to use technical documentation. - Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. - Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. ## ServiceTrade customer reviews Showing reviews 1-25 of 344 (page 1). ### Overall experience with service trade - Overall rating: 4/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ServiceTrade was positive. It provided useful tools for managing service operations, scheduling, work orders, and customer information in one place. While some features took time to learn, it was generally effective and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ServiceTrade was its user-friendly platform for managing service operations, work orders, and customer information. It helped keep field activities organized and improved overall workflow efficiency. #### Cons One downside of ServiceTrade is that some features can take time to learn, especially for new users. Managing more complex workflows can also require additional setup and training. --- ### From Frustration to Adoration - Overall rating: 5/5 - Reviewer: Kenneth G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. #### Cons Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. #### Reasons for switching to ServiceTrade I am unsure because the switch was made prior to my arrival. #### Vendor response Wow! What a transformation story! Kenneth, thank you for giving us a chance to earn your trust and your recommendation. The incredible ServiceTrade employees you mention really do care about giving you and all of our customers that great experience that makes your job easier. Shelley Replied July 2025 --- ### Great Product - Overall rating: 5/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered The ease of job tracking, scheduling, quoting and billing with Service Trade has made it a vital part of our day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Service Trade is an invaluable tool for our business. It helped take us to the next level. #### Cons The dashboard could use some revamping, but the rest of the software is fantastic. --- ### Strong field service platform for scheduling and operations management - Overall rating: 4/5 - Reviewer: Naman K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTrade has been positive because it brings scheduling, dispatching, work orders, customer communication, and reporting into one platform, which makes field operations much easier to manage. It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform. It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience. The mobile accessibility and detailed job tracking also make operations more efficient and easier to manage. #### Cons Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected. --- ### ST for the Win! - Overall rating: 5/5 - Reviewer: Kenny L. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone. #### Cons I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing. #### Reasons for switching to ServiceTrade Upper management decision. We also use a couple other software‘s for tracking when annual inspections were due each year. --- ### Service Trade is Fantastic - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Trade is wonderful. It has increased our efficiency and transparency tremendously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The organization of orders, quotes and scheduling. #### Cons Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times #### Reasons for choosing ServiceTrade Much more capacity, larger system, more process management. #### Vendor response Hi Andrew, Thanks for sharing how ServiceTrade has increased your efficiency. I'm concerned about the problems you mentioned, so I'm asking someone to follow up to learn more. Thank you for trusting ServiceTrade as your partner! -- Shelley Replied March 2025 --- ### Great software - Overall rating: 4/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great platform and the mobile app is easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Asset tracking and quick books integration #### Cons No basic inventory or po system. You can not text customer from service trade or send service links #### Reasons for choosing ServiceTrade It was a better fit from our company with the available features. #### Reasons for switching to ServiceTrade Poor customer service and not enough features #### Vendor response Hi Chris. Thank you for sharing what you enjoy about ServiceTrade along with some things that we can make easier for you. I've flagged those for our product team. Thank you for trusting us as your business partner! -- Shelley Replied March 2025 --- ### Service trade pros and cons - Overall rating: 5/5 - Reviewer: Jeremy V. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is an excellent tool that can keep a database of customers information for scheduling, job history and billing purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done #### Cons Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version. #### Vendor response Jeremy, thank you for sharing how ServiceTrade is helping you and your inspections team get your job done. Replied April 2026 --- ### ServiceTrade Review - Overall rating: 5/5 - Reviewer: Shannon H. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. #### Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. --- ### A Reliable Platform for Service Management - Overall rating: 5/5 - Reviewer: salman s. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ServiceTrade has been a reliable and effective solution for improving field service management and operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I appreciated most was the real-time visibility into field activities, which helped improve coordination between office staff and technicians. #### Cons The customization options could be more flexible to better accommodate unique business processes and reporting needs. --- ### ServiceTrade Has Transformed Our Business - Overall rating: 5/5 - Reviewer: Nicholas R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier. #### Cons I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain! #### Reasons for choosing ServiceTrade We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business. --- ### Service trade review - Overall rating: 4/5 - Reviewer: Tony R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our folks really like it. Its a good service/work order platform #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of use and the amount of data it can handle #### Cons The cost for additional things it does is expensive. Time card, forms, etc. #### Reasons for choosing ServiceTrade Again, ease of use #### Reasons for switching to ServiceTrade Service trade is easier to manuever through and handles more things better --- ### Service Trade - Overall rating: 4/5 - Reviewer: Allen R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Experience as been Good to Great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Service Trade is a valuable tool to help manage our business from intake to invoicing. #### Cons I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak). #### Reasons for choosing ServiceTrade Same as above. #### Reasons for switching to ServiceTrade We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory. --- ### Beat the billion dollar bullies - Overall rating: 5/5 - Reviewer: Eric C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless. #### Cons Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service. #### Reasons for choosing ServiceTrade I had a really hard time implementing Field Service Management. Also, when I spoke to their customer support team, I soon realized that, even as a novice, I knew more about how software is supposed to work than the support team did. It was really frustrating. #### Reasons for switching to ServiceTrade The customer service, the ease of use, the ease of implementation --- ### My #1 Tool - Overall rating: 5/5 - Reviewer: William L. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I do like most about Service trade, is just it's so user friendly. #### Cons Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now. --- ### Streamlined our day-2-day - Overall rating: 5/5 - Reviewer: Gabriel G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can honestly say that The use of service trade software has saved us money by streamlining the way we enter, schedule, dispatch, close out, quote and invoice service calls and repairs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and ability to look up history of units #### Cons Wish there was a way to block off techs time for vacation or medical leave on dispatch board. #### Vendor response Hi Gabriel, We are thrilled to hear that ServiceTrade is helping you be so much more efficient that it's having a measurable financial impact! There are some new ways to block techs' schedules for when they're away -- get in touch with support and they'll fill you in. Thanks for trusting ServiceTrade. We're so happy to be your partner. -- Shelley Replied December 2024 --- ### Service trade is my new love! - Overall rating: 5/5 - Reviewer: hope m. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service trade has made my work life so much easier. It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients. Love, Love, service trade! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to schedule reoccurring jobs. #### Cons The invoicing is clunky trying to integrate with our QuickBooks. Too many clicks, I find it easier to maintain invoicing through our QuickBooks system. #### Vendor response We love, love, love you too, Hope! It's great to hear how the recurring services capabilities are helping keep your services on track so you're taking great care of your customers. Thank you for choosing ServiceTrade to be your partner. -- Shelley Replied December 2024 --- ### Daily user - Overall rating: 5/5 - Reviewer: andrew s. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use this software daily and overall have a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. Cross application compatibility with "Building Reports." #### Cons I would like to be able to expand the main text box when quoting or preparing a work order. #### Vendor response Hi Andrew, Thanks for sharing how ServiceTrade is easy to use for your daily tasks!! -- Shelley Replied October 2024 --- ### Nearly perfect business tool that will continuously be refined over time - Overall rating: 4/5 - Reviewer: Carlo H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader or more precise modifications or adjustments to how information is either presented or collected when it comes to assets. The more specificity, the better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best part of Service Trade is the cohesive integration of between roles. Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience. #### Cons The lack of ability to rearrange the information fields for asset names. Not being able to do that with the help of a Technical Account Manager (TAM) was frustrating as the TAM had a lot on their plate and was tasked with more important tasks to the company than satisfying my OCD with naming schemes. Not the TAM's fault. #### Vendor response Hi Carlo. Thank you for sharing how important it is for your business that everyone has a seamless workflow. Asset records are so crucial to our data model that our R&D teams are continuing to expand asset management. Please do stay in touch with your account management team for what you need regarding assets to help pave the way on our future roadmap. Thank you for trusting ServiceTrade! -- Shelley Replied August 2024 --- ### Service Trade Good and Bad - Overall rating: 4/5 - Reviewer: Lance F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager [sensitive content hidden] has been excellent and he has been an advocate for our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult. #### Cons Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available. #### Reasons for choosing ServiceTrade Recommendation --- ### Service Trade Review - Overall rating: 5/5 - Reviewer: William M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use , well organized allows my task to be accomplished with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use all aspects of this system. #### Cons Nothing seems to be an issue pretty simple to use #### Vendor response Hi William. Thank you for sharing how easy ServiceTrade is to use and for trusting us to help you get your work done! -- Shelley Replied September 2024 --- ### Work with greater efficiency and professionalism - Overall rating: 5/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been very positive. I have found Service Trade easy to use and made my work more productive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The professionalism presented to the customer. With the Service Trade platform all of our admin is streamlined from the office to the field and back again. It leads to timely information to the right places, and helps us present a very positive and professional image to our customers. Consistently. #### Cons The complaint is less of Service Trade and more a systemic problem routes in the reliance of mobile data. When cellular coverage is marginal or lacking it bogs the program down. #### Vendor response Hi Matt. Consistency is a great word to use - and is important to both employees and customers. We're so glad to hear that ServiceTrade has improved consistency and streamlined processes for your business. Thanks so much for sharing your thoughts. -- Shelley Replied July 2024 --- ### ServiceTrade Review - Overall rating: 5/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Industry: Public Safety - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are extremely happy with the ServiceTrade product and team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ServiceTrade is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.Their support team is always friendly, quick with their responses, and helpful. Behind the scenes, their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors. #### Cons It would be nice for the mobile app and web versions to automatically log users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, which is usually the root cause of mobile app glitches they experience. --- ### ServiceTrade Review - Overall rating: 4/5 - Reviewer: Marek T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTrade has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency. #### Cons One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience. --- ### Superintendent - Overall rating: 5/5 - Reviewer: Julian H. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything Sprinklers Inspections worked order jobs pictures #### Cons Nothing exciting about this my work is easier ## More reviews [Next reviews](https://www.softwareadvice.com/construction/servicetrade-profile/reviews/?page=2) --- ServiceTrade Reviews, Pros and Cons - 2026 Software Advice