--- title: "ServiceTrade Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceTrade. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceTrade is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/servicetrade-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [ServiceTrade](https://www.softwareadvice.com/construction/servicetrade-profile/) / ServiceTrade Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/servicetrade-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/servicetrade-profile/alternatives/) # ServiceTrade User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 344 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 239 reviews (69%) - 4 stars: 90 reviews (26%) - 3 stars: 11 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. - I appreciate the rapid response on technical support, the extensive API, the exporting functionality, the deficiencies system, and the scheduling/dispatch tool. - The feature I appreciated most was the real-time visibility into field activities, which helped improve coordination between office staff and technicians. ### Most mentioned cons - Bugs and lacking certain features like Quote and Comment histories, attachments/customization, on Quotes, task templates on services (not just maintenance, and hard to use technical documentation. - Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. - Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. ## ServiceTrade customer reviews Showing reviews 1-25 of 344 (page 1). ### Overall experience with service trade - Overall rating: 4/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ServiceTrade was positive. It provided useful tools for managing service operations, scheduling, work orders, and customer information in one place. While some features took time to learn, it was generally effective and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about ServiceTrade was its user-friendly platform for managing service operations, work orders, and customer information. It helped keep field activities organized and improved overall workflow efficiency. #### Cons One downside of ServiceTrade is that some features can take time to learn, especially for new users. Managing more complex workflows can also require additional setup and training. --- ### From Frustration to Adoration - Overall rating: 5/5 - Reviewer: Kenneth G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. #### Cons Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. #### Reasons for switching to ServiceTrade I am unsure because the switch was made prior to my arrival. #### Vendor response Wow! What a transformation story! Kenneth, thank you for giving us a chance to earn your trust and your recommendation. The incredible ServiceTrade employees you mention really do care about giving you and all of our customers that great experience that makes your job easier. Shelley Replied July 2025 --- ### Great Product - Overall rating: 5/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered The ease of job tracking, scheduling, quoting and billing with Service Trade has made it a vital part of our day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Service Trade is an invaluable tool for our business. It helped take us to the next level. #### Cons The dashboard could use some revamping, but the rest of the software is fantastic. --- ### A Reliable Platform for Service Management - Overall rating: 5/5 - Reviewer: salman s. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ServiceTrade has been a reliable and effective solution for improving field service management and operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I appreciated most was the real-time visibility into field activities, which helped improve coordination between office staff and technicians. #### Cons The customization options could be more flexible to better accommodate unique business processes and reporting needs. --- ### ST for the Win! - Overall rating: 5/5 - Reviewer: Kenny L. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone. #### Cons I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing. #### Reasons for switching to ServiceTrade Upper management decision. We also use a couple other software‘s for tracking when annual inspections were due each year. --- ### Service Trade is Fantastic - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service Trade is wonderful. It has increased our efficiency and transparency tremendously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The organization of orders, quotes and scheduling. #### Cons Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times #### Reasons for choosing ServiceTrade Much more capacity, larger system, more process management. #### Vendor response Hi Andrew, Thanks for sharing how ServiceTrade has increased your efficiency. I'm concerned about the problems you mentioned, so I'm asking someone to follow up to learn more. Thank you for trusting ServiceTrade as your partner! -- Shelley Replied March 2025 --- ### Great software - Overall rating: 4/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great platform and the mobile app is easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Asset tracking and quick books integration #### Cons No basic inventory or po system. You can not text customer from service trade or send service links #### Reasons for choosing ServiceTrade It was a better fit from our company with the available features. #### Reasons for switching to ServiceTrade Poor customer service and not enough features #### Vendor response Hi Chris. Thank you for sharing what you enjoy about ServiceTrade along with some things that we can make easier for you. I've flagged those for our product team. Thank you for trusting us as your business partner! -- Shelley Replied March 2025 --- ### Strong field service platform for scheduling and operations management - Overall rating: 4/5 - Reviewer: Naman K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ServiceTrade has been positive because it brings scheduling, dispatching, work orders, customer communication, and reporting into one platform, which makes field operations much easier to manage. It improves coordination between office staff and technicians, reduces paperwork, and gives real-time visibility into jobs and service history. While the setup can take some time and occasional glitches happen, it’s generally a reliable solution that improves workflow efficiency, service tracking, and customer communication for field service teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform. It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and automated updates improve transparency and service experience. The mobile accessibility and detailed job tracking also make operations more efficient and easier to manage. #### Cons Some downsides of ServiceTrade are that it can feel complex to set up initially, especially for teams with custom workflows or smaller operations. Users often mention limited customization in certain forms and reports, occasional mobile app glitches, and dependence on a stable internet connection for field teams. It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and scaling cost may feel higher than expected. --- ### Service trade pros and cons - Overall rating: 5/5 - Reviewer: Jeremy V. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered This is an excellent tool that can keep a database of customers information for scheduling, job history and billing purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done #### Cons Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version. #### Vendor response Jeremy, thank you for sharing how ServiceTrade is helping you and your inspections team get your job done. Replied April 2026 --- ### ServiceTrade Review - Overall rating: 5/5 - Reviewer: Shannon H. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, ServiceTrade has an amazing customer support team behind the scenes if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. #### Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. --- ### Great program. Easy to use. - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. #### Cons I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. #### Vendor response Hi Amy. Thank you for sharing how ServiceTrade is helping keep critical functions on track! The major redesign of our application has been a big change for users, was designed to make your work faster and easier. We're always listening if there are other ways we can improve that for you. Thank you for trusting ServiceTrade! Shelley Replied June 2025 --- ### Love ServiceTrade - Overall rating: 5/5 - Reviewer: Jason E. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WE have been with ST since the start and we have grown with them. They continue to innovate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Ease of use and customer support. They are willing to help with any and all issues. #### Cons The lack of a "back" button. That would be my only complaint. #### Vendor response Hi Jason, Thanks for sharing your experience with ServiceTrade -- and we especially love to hear that our support team is helping you out whenever you need. Let's keep growing together! -- Shelley Replied January 2025 --- ### Supply Chain Manager - Overall rating: 4/5 - Reviewer: Ean B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall service trade has improved our service operations and have streamlined efficiency #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to track and manage jobs, labor, and invoicing. #### Cons Reporting is a little difficult at times, but i think the new updates have made that easier --- ### ServiceTrade is a gamechanger for service companies. - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a gamechanger for our service and inspections departments. Out customer service experience has improved and the product we deliver is second to none. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The company values customer feedback regarding product improvement. #### Cons onboarding process could be improved with the initial product and additional services. --- ### Worth Every Dollar!!! - Overall rating: 5/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs. #### Cons The dispatch board does not update without refreshing. #### Vendor response Hi Kevin, Thank you for your fantastic review! We're thrilled to hear how ServiceTrade has been a game-changer for you. We can't wait for you to try our new dispatch board this spring and look forward to your continued feedback to help us serve you better. Thank you again, Leah ServiceTrade Team Replied February 2024 --- ### Service Trade - Overall rating: 5/5 - Reviewer: Liss A. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. the best so far , i love everything about this dispatching software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly i like everything but what i really love is how accessible customer service is #### Cons there is nothing that i do not like about Service Trade #### Reasons for choosing ServiceTrade sounded better product and way better price #### Vendor response Hi Liss, We love working with you and your team and I will pass your praise of Customer Success to them. I hope you'll consider using ServiceTrade Ideas to share any suggestions you and your team have for how we can continue making ServiceTrade an even better platform for your mechanical business. If you haven't looked at ServiceTrade Ideas yet, the information is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using ServiceTrade and being a great partner for us. -- Shelley Replied June 2024 --- ### Associated Fire Field Tech Review - Overall rating: 4/5 - Reviewer: Beau S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tracking past present and future jobs is critical to our company. This helps us stay better organized. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot. #### Cons The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone. --- ### Requested ST Feedback - Overall rating: 5/5 - Reviewer: Timothy M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ST has helped our start up company manage our quick growth. We would not be providing a great overall customer experience with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros This software was created and is organized by people in the service industry. This is huge for me. They think like we do. #### Cons When we were sold this product, one of the really great selling features was the Chat Help. You have since downgraded this to an email tech support. (but cost stayed the same). As a result, there is an increased lag in response and no 2-way conversation. Just like the rest of your competition. #### Reasons for choosing ServiceTrade After taking 3 other companies paperless, I saw the value in ST, and knew this was the right tool for us. #### Vendor response Timothy, great minds think alike, especially when we share the same goal of growing service businesses. Thanks for taking the time to send us a review! Calling our support team directly is a great way to get a more immediate response and a quicker 2-way conversation. Thanks again. Replied January 2022 --- ### Indispensable tool to run our fire protection business - Overall rating: 5/5 - Reviewer: Craig H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Everything all in one place and designed for our industry. #### Cons Wish the desktop application had a counterpart mobile edition that was easier to navigate when away from the computer. #### Vendor response Hi Craig. Thank you for sharing that ServiceTrade is the place you go to run your fire protection business. I know that our product team would love to hear more about the type of work you need to tackle when you're away from the office. We have a place called ServiceTrade Ideas where you can share ideas for how our platform can be even more indispensable. I'll paste a link below to where you can find out how to share this and other great ideas you might have. Thank you for using ServiceTrade. -- Shelley ServiceTrade Ideas information: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Replied June 2024 --- ### Good bang for the buck - Overall rating: 4/5 - Reviewer: Ned R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Servicetrade is a powerful tool. It takes the stress of managing customers and jobs once it is implemented fully. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer database is easy to use, the mobile app works well and is not overly complicated for the field guys. Integration with our existing Quickbooks system was fairly straight forward. Billing and quoting work very well. The email tracking of quotes to customers is nice. #### Cons There is a learning curve. It has some quirks that will hang you up until you understand them. The analytics could be better. tracking certain things is tough. Tracking time for payroll is almost impossible. #### Reasons for choosing ServiceTrade Price point --- ### You can’t spell best without ST - Overall rating: 5/5 - Reviewer: Dan S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ST allows me to perform more work at a faster pace. Scheduling is fast and easy. I’m able to be prepared for the following year using my notes #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ST has made me more efficient in my daily routine. It’s very easy to use and I’m not at technologically advanced as others #### Cons When I come upon a “Con” my office staff is able to show me the answers #### Vendor response Thanks for the review, Dan! I love the title. That's going to be our new mantra :) Glad to hear it's helping make your job more efficient. Thanks again. Replied January 2022 --- ### ServiceTrade offers everything we need and more. - Overall rating: 5/5 - Reviewer: Mark M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a busy Service Company in the HVAC/Refrigeration industry, we have a number of areas within our business. Dispatching new service calls, completing routine scheduled Preventive Maintenance visits, payroll to hours employees, commission to other employees and quoting repairs from both within and out in the field. This software does it all. I went from payroll being a nightmare of hand written time sheets and multiple days of work to running a Clock Event Report from ServiceTrade and having my payroll done in 1-2 hours for an entire weeks worth of work. I particularly like the flow of the quoting and email notifications which keep me informed as the owner even when I am not in my office. My management and supervisors all have the ability to receive those same notifications and are already planning and proceeding with the work before I’ve even returned to my desk/office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has many different features that help our business daily and combines everything needed in one software. Whether its time clocking for payroll, dispatching, re-curing jobs or quoting there are so many features to this software that continue to streamline our operations. ServiceTrade has a modern day approach to making our service work visible to the customer with pictures/videos all combined within the digital experience that todays customers demand. We struggled with a number of other softwares in the past before finally finding ServiceTrade. #### Cons With any multi-layer software that has many features, it takes time to learn and navigate through everything that it provides. I promise you that once you cross over the initial learning curve, you will be impressed with what this software can do to help all your employee’s jobs and lesson yours as business owners. --- ### Do not risk your company on this product - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered The initial rollout was great however as fast as the program was operational, they became crickets. Updates & upgrades have caused unexplained data and functionality loss. Do not trust them. You will lose customers and employees #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Mobile interface is acceptable Scheduling visibility is adequate #### Cons No follow through from ST Team Very poor integration Data gets 'lost' #### Reasons for choosing ServiceTrade Their initial sales pitch was great and comprehensive however in the long run, the product did not live up to their sales pitch and the service after the sale was disappointing to say the least. There are one or two stellar team members but that is the exception. --- ### Review from Dispatcher - Overall rating: 5/5 - Reviewer: Jessica L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location. #### Cons I wish that ServiceTrade had a feature that sent me a notification when a technician clocked out of a jobsite so I knew it was complete without me having to look if it was complete. #### Vendor response Hi Jessica. Thank you for using ServiceTrade and sharing your positive experience. I hope you're especially loving the new dispatch board! You brought up a great idea about clock-out notifications, so I asked around. It sounds like that can be done through Zapier integrations. If you'd like to know more about that, please get in touch with support@servicetrade.com and they'll guide you to the info about how that could work. Thanks for bringing it up! -- Shelley Replied June 2024 --- ### Used to be cutting edge but not premier anymore. - Overall rating: 3/5 - Reviewer: Jacob D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's too expensive and too focused to be the best solution for us. But, I don't want to switch again so we're sticking with it, for now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's great for creating and dispatching service jobs. #### Cons It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds ## More reviews [Next reviews](https://www.softwareadvice.com/construction/servicetrade-profile/reviews/?page=2) --- ServiceTrade Reviews, Pros and Cons - 2026 Software Advice