Smartsheet Software


 

Smartsheet is a project management application with a spreadsheet-like interface to help teams collaborate, plan projects and manage tasks. The software offers a suite of project management applications, such as document management, reporting, resource management and time tracking, with issue management offered through an add-on application.

Smartsheet standardizes key project elements, increase speed and improve collaboration with options that fit individual work preferences. The application allows users to track all the projects and improve visibility into team priorities such that important activities do not miss out in regular work operations.

Smartsheet offers cloud-based subscription model with native mobile apps for Android and iOS to help users finish work on the go. The subscription includes accounts for multiple collaborators, so users can work on projects with a number of clients and colleagues. The software is used in many industries, from high-tech to nonprofit, and can be scaled to match any business size from startups to large enterprises.

 

Smartsheet - Product launch road map
 
  • Smartsheet - Product launch road map
    Product launch road map
  • Smartsheet - Dev task tracker
    Dev task tracker
  • Smartsheet - Product launch rollup
    Product launch rollup
  • Smartsheet - Calendar view
    Calendar view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

453 Reviews of Smartsheet

 

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Software Advice Reviews (169)
More Reviews (284)

Showing 1-20 of 169

Natalie from USI
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

The Smartsheet team was extremely helpful and able to answer all of my questions promptly. The support was great and I never felt lost through the process.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend for a somewhat tech savvy group.

Pros

Tons of different functionalities and the ability to customize certain parts. It was helpful to be ablle to set parameters for different users.

Cons

It was challenging to implement the software across our organization and get everyone on t the same page. You do need to have a strong background working with computers and software systems.

Review Source
 
 

Kaycie from Edeh Empire
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Smartsheet is a Great Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love Smartsheet. It is very useful in keeping all of my projects on task and moving in the right direction.

Cons

I don't really like that I have to use a separate program to track my projects, but if I spent some time I could probably get it to integrate.

Review Source
 
 

Brian from Keller
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Tricky, But Very Valuable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Smartsheet has been critical in gathering data and representing it in our small theatre. This type of data management has made goals, presentations and action items must easier to visualize and attain.

Cons

Smartsheet is tricky to learn. Like many representation or analytic tools, there are a ton of things you can do with it and each needs to be learned carefully.

Review Source
 
 

Dani from Education
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Great way to organize live data

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The forward facing form works well from an ease of use standpoint and the way that it translates into an excel like document for administrative use and tracking is very efficient.

Cons

I wish there was a way to request changes to the sheet owner. Right now modifications can only be made by selected users, which for security reasons makes sense, but it would be nice to suggest an edit.

Review Source
 
 

Bob from Deluxe
Specialty: IT Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Great project management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Only had the opportunity to use Smartsheet as a demo. We were all set for utilizing the solution, however we had already purchase a different solution. From my experience this is a great tool and was perfect for our needs.

Cons

We were too slow to make a decision and to our unknowing our sister company had already made a decision. Smartsheet would have been a great tool!

Review Source
 
 

Federico from Millicom
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Great tool for small projects!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and to integrate with external applications. I integrated zappier and was able to make smartsheet useful as a ticketing tool for the business. Via a simple form, i would receive an alert and zapier auto replied giving a number for that request. Communicating and alerts is easy and different templates are avialble for use within all smatsheet.

Cons

I cant find any cons. Perhaps the only con would be that it gets ultra slow when more files are attached to a sheet. For example: i had over 1GB of stored files in the sheet and the sheet would take a lot of time to open (1 minute or so) and i would open it every day and this took a lot of time

Review Source
 
 

Travis from Total Concrete
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great software with excellent features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software

Pros

Tracks leads. Great for spreadsheet needs. Ease of use. Free for users that don't need full access. Cloud based for access anywhere

Cons

Smartsheet does not offer a mobile app therefore making the use of the software on a mobile device very difficult.

Review Source
 
 

Michael from CBCC
Specialty: Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Great cloud based replacement for Microsoft Project

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This is a blend of Project, Excel and Confluence.

Pros

So much easier to use than Project with much more useful functionality. The ability to assign tasks to people and have them add the detail of when and how it was completed is awesome - especially since it doesn't require any training as you can setup email check boxes. The ability to attach 10 files to each line is amazing - especially if the deliverable is a file. It's also very similar in appearance and use as excel - something almost everyone is comfortable with typing into. You can also interact with 3rd parties easily - giving them access to view, edit, respond, attach, etc. on projects. Multiple people are also able to interact in the sheet at the same time!

Cons

The web interface doesn't support all the good keyboard shortcuts as excel does, nor do you have access to all the wonderful and powerful formulas that excel does. Will only support so many items in a sheet - meaning if you have a long running log (like an interactive customer issue log) you have to create new sheets periodically.

Review Source
 
 

Connie from North Carolina State University
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

An alternative for those not in the google suite hub

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This product is easy to collaborate on, and shares many of the similar functions as excel. The request update option is also better than emailing someone to kick off the next task.

Cons

The layout takes some getting used to and not all excel functions are available. More of trial and error by figuring what template to go with.

Review Source
 
 

Monica from Inspired Bronze
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy collaboration between team members

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This makes it so easy for people to work together and keep each project on task.

Pros

It is very similar to using Excel. You can instantly see what others have or are adding. You can leave comments on others work. It is fantastic for keeping action items up to date. You can also have more than 1 sheet. This has helped us so much. We no longer have to send email checking to see if things were done. I no longer have to send an email reminding people of things they need to do. I put it on Smartsheet and they mark the date it was completed.

Cons

I really don't have a downside to this. There are a number of different templates you can use and make the sheet to exactly what you would like it to be.

Review Source
 
 

Jason from Westbow Construction
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Cloudbased spreadsheets

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Cloudbased - allows multiple locations to use the same info. Makes it much easier for us to see the data over our many locations. We also use it to schedule out our projects and gets everybody on the same page

Cons

Missing some key excel formulas that one could be used to having. On the brightside they are constantly seeking improvement and adding regularly.

Review Source
 
 

Cesar from Distrito Capital
Specialty: Public Sector
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

The best app to work with projects in the cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to manage, great interphase and enormous set of tutorials to get the best of the app.

Pros

Very intuitive interphase works perfect, has a great customer support and they are constantlye sending information to you through email to improve the use of the app, it has a lot of options not only the basis tool for projects, also comes with an enormous set of administration features for you to evaluate costs, budgdet and expenses of your business, it is very complete and has a great interphase for teamwork.

Cons

It can be a little difficult to implement because it requires a very engage team, this kind of app need a lot of information to feed in and to have all the details of the project correctly set, if not like that I not recommend for you to spend money in this app.

Review Source
 
 

Maria from Verizon
Specialty: Telecommunications
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Great cloud based sharing system for files and notes

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Able to share between people with notes or files. No need to email back and forth but you could set it up so you could email notifications when changes were made on the sheet.

Cons

The project sheet does not allow for a task to be assigned to more than one resource, and duration is not affected by resource allocations.

Review Source
 
 

Sean from Summerhill Landscapes
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Good management tool for projects

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Good value for money. Does what you expect.

Pros

I like the ease that our team can collaborate on project information. As not all users are project managers it’s key that software (like this) is intuitive for users of other office admin software.

Cons

Nothin I can put my finger on. Easy to use, good on boarding for all the team. Some limitations for advanced PM users but not a deal breaker.

Review Source
 
 

Kristin from 22squared
Specialty: Advertising & PR
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Smartsheet...a quick and easy Project Mgmt Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Great project management tool for both personal and professional use.

Pros

Ease of use. Quick reports and different data views. No bugs. Continuous improvements to UI/UX. Great Kanban boards to layer on top of the schedules. Wonderful collaboration tool for both licensed and regular users.

Cons

Would be nice if this could integrate with Accounting software to become an ERP software for business. Maybe even able to integrate with Atlassian/Jira.

Review Source
 
 

Alina from Branding Studio
Specialty: Advertising & PR
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

100% points

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Didn't find any cons, it's a great software for small businesses. It costs per user per month, but it's a lot cheaper than other softwares.

Pros

Smartsheet is a friendly software that makes every small business more productive. It uses kanban system that allows you to be much more organized with each project.

Review Source
 
 

Varun from Adaptrum
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A Robust Project Management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is an amazing tool for tracking huge projects, assets, and simple to do lists

Pros

In Smartsheets , the sheets are treated like spreadsheets and that you can select multiple line items at a time to copy elsewhere or to even figure out the sum of numbers.
The ability to make comments on a line item and email it to a coworker so that they can follow what I am referring to

Cons

Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps.
They kind of get you on the "plans", for instance if you don't have a certain level plan you don't have access to all of the features.
You are also only allowed so many sheets on the lower level plan.
You can not update/change a template you have to re save as new.

Review Source
 
 

ken from salesforce
Specialty: IT/software
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Good Tool for Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's helpful in keeping track of different projects. Great use in making smaller projects from bigger projects. Ability to see who is using the same sheet.

Cons

Being able to see live changes on the sheet from another user. The sheet feels slow at various times throughout the day.

Review Source
 
 

Jessica from Katerra
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Smartsheet for Sharing Real-time Data

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Excel spreadsheets that are live and editable in real-time. There is no better way to do things when other softwares are not yet in play. The ability to tile a spreadsheet and move data from one step of the process to the next is outstanding.

Cons

Too many administrators can be a problem as it can skew data being entered. Too many people being inside of the spreadsheet at one time can save data over something you have just done if you don't see that others are working in it at the same time.

Review Source
 
 

Grace from SofTrek Corporation
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Fairly user-friendly way to manage and report on projects

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I'm not a certified project manager, so I don't know how someone like that would feel about Smartsheet. But for my project planning purposes in the marketing area of our company, it helped keep staff informed and on task. I would use the Smartsheet as a way to run our project status meetings, filtering by each component assigned to each person, which really made the meetings more efficient.

Pros

I like that you can integrate Smartsheet with Atlassian's JIRA. I did this during planning for a large event, and it really helped everyone involved stay up to date on their tasks and helped them update others in turn.

Cons

The user interface isn't as clear as I would want it to be. I often felt like I was searching for a function that I had used many times but couldn't find again.

Review Source
 
 
 
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James from Northwest Cosmetic Labs
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Smartsheet offers a convenient platform to collaborate with team members.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Smartsheet makes it easy to keep everybody on the same page and smooth out advancement of projects through communication.

Pros

Smartsheet has many automated functions to send notifications, track progress, and build reports. All of these functions, plus the ability to share a sheet between multiple users and maintain realtime information serves to keep everybody on the same page with a minimum of effort.

Cons

While Smartsheet is still working to improve their options, and new functions and capabilities are added frequently, it can be frustrating to adapt from other programs which are a little more versatile.

Review Source: Capterra
 

Ken from GORDON FOOD SERVICE (GFS)

May 2018

May 2018

I use Smartsheet to create project plans, track issues & risks, monitor budget, & track action items

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Very collaborative and it behaves in large part like a Microsoft Excel spreadsheet, which makes it very easy and intuitive to use. They also provide an extensive collection of API's.

Cons

This software does not provide good error checking/validation features. You can create a form, but even then it provides limited ability to validate that an end user is entering quality data.

Review Source: Capterra
 


May 2018

May 2018

When working on a project with a work team is ideal smartsheet to create an organization on the team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

smartsheet is ideal at the time of a project for the organization of the work team.
where you can plan the project by specifying its deadlines, tasks and documents. perfect for project management.
smartsheet creates a calendar view with the administration of the project to be developed. It has a very comfortable and easy-to-use interface where we specify the tasks to perform similarly to an Excel spreadsheet.
The tasks can be sorted by date and priority of delivery according to the person to whom it is addressed.
Smartsheet allows us to integrate files in the delivery with its wide range of tools. as dropbox, Amazon web services ...
This application is compatible with any device that we can use from our computer to our smartphone

Cons

Smartsheet is a good application but sometimes it is difficult to use it although it has several tutorials on the web to know how to use it correctly. I think this app should be developed in more languages

Review Source: Capterra
 

Whitney from Balance Staffing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

We utilize SmartSheets to help us get organized.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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The benefits we receive as a company from SmartSheets is a unification of collective information that we can see updated in real time between offices in different locations.

Pros

I like most of all that SmartSheets unifies our ability to collectively enter a business-relevant information between different offices and teams in opposite locations. Even though we are in different cities, we can use SmartSheets to see the progress by the real-time data being entered.

Cons

What I would consider as what I like least about SmartSheets is that sometimes it is complicated to set up.

Review Source: Capterra
 

Rebecca from MSCI

May 2018

May 2018

Pricey, but works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

The chart aspect of this software is matched by few. Quickly create charts using data, diagrams, or pictures. The layout for organizing projects is also a top feature.

Cons

The pricing aspect of this software takes it down one star. The contracts for using the software should have more options for people that might not need it indefinitely, or need it as often.

Review Source: Capterra
 

Robert from Bayley

May 2018

May 2018

Extremely Intuitive Task Organization Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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I am using this as part of a team that includes the Owner and it is extremely valuable for tracking tasks and responsibilities in an open-book, easy to view fashion

Pros

The product design is very visually appealing, and the interface is intuitive / easy to use and they are constantly developing additional features and solutions for teams. The dashboards are excellent for high-level snapshots. You can also access the smart sheets on the computer, as well as all iOS devices. The monthly cost is very reasonable as well!

Cons

I wish that I could download a windows desktop application for access on a computer instead of navigating to a website. Other than that I can't really find any cons - the features that it has they do very well at maximizing value within the program!

Review Source: Capterra
 

Kyle from Paws LLC

May 2018

May 2018

I love using this for gantt charts

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love using this for gantt charts. I was struggling to find a web-based platform to use for project management and this fits the bill.

Cons

Sometimes the software can be a bit slow. Not sure if it's my computer or if it's smartsheet so I could be wrong on this.

Review Source: Capterra
 


May 2018

May 2018

Fancy software but not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Pros

SmartSheet does have nice sharing capability. The software setup is complex when it could be simplied to make it more user friendly.

Cons

Seems over priced for features that you can get cheaper or free. Basically a glorified Google docs. I cannot recommend you pay for this.

Review Source: Capterra
 

Michael from Independent Filmmaker

May 2018

May 2018

Outdated user interface was enough for me to look for another project management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

The monthly cost is pretty reasonable, especially compared to other project management tools available on the market today. They also have a great support team that answers any questions via e-mail very quickly, which is a big bonus if you ask me. Smartsheet also has a pretty cool mobile app so you can work on-the-go as well as have access to important info / documents wherever you are.

Cons

I started using this tool in 2015 before I branched out with tools like Monday.com or Asana (both of which are stronger tools for your small business or project). My biggest "con" with Smartsheet is that the user interface was really outdated.... I mean, the spreadsheet model, or spreadsheet "look" really needs to go... Honestly, it was enough for me to look elsewhere and I'm glad I did, sorry Smartsheet. If you like that time of visual though, than this product may be for you!

Review Source: Capterra
 

Daniel from National Life Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Simple, done well. But would benefit from performance increase/native app

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Pros

This is extremely capable software and the ability to link between sheets and use survey forms is very nice. The mobile app is excellent. If they could bring some of the mobile app speed into a Mac native app it would be awesome!

Cons

Scrolling is slow on large sheets, and switching between sheets is delayed. Would love a native Mac app (maybe using APIs and code from the mobile iOS app??) or at least faster web app performance.

Review Source: GetApp
 


May 2018

May 2018

Use Smartsheet for Scheduling, Travel, sales tracking, online reporting and data management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Smartsheet application has a great customizable dashboard to it. Allowing for multiple departments to work together, focusing on goals and progress. We use the system to track remote sales teams, scheduling, document upload, travel arrangements, online reporting, as well as production tracking( ie contracts, where the job is in production, and if it was uploaded).

The support staff is amazing and they really take the time to help asses your problem and work with you to get the issue resolved. They really make the system.

Cons

My only con with the software is the refresh. if your sheet is large, the reports built off the sheets will sometimes take time to reflect changes which has caused some delays.

Review Source: Capterra
 

Oscar from Alcatel-Lucent Enterprise
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Modest tool with reduce set of features for Jr-Semi Sr PMs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Easy to use. Graphical environmet easy to understand and modify but the lack of critical path is an error on this product, Graph Gantt is the unique outcome that on mostly small and middle size projects is enough,

Cons

The lack of "what if" analysis or not completed as needed except for running a version for comparison on a copy of the project file redunds in a not so full tool. For the cost for free of the app, is quite good but there are another even better in the market like Wrike as web based tool more modern.

Another real pain in suffer is that is not compatible the convertion onto Microsoft Project that is a standard in the market, so when you use this tool only a gantt chart printout is possible to share it with customers...only very very very basic gannt convertion work fine, sub levels are not well converted

Review Source: GetApp
 

alisa from Kelly Brothers painting
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

I am effortlessly able to do the job of three people with smartsheet! Love this software!

Ease-of-use

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it helps me do the job of 3 people!

Pros

I like most how i can run reports, and put so much information into this software in one place! love it~

Cons

What I probably like least is I wish the software would run a little bit faster even with so much on the page

Review Source: Capterra
 

cory from Pavement Management Group

May 2018

May 2018

very good option for managing large-scale projects

Ease-of-use

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Value for Money

Ease-of-use
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full-scale project management with the ability to assign roles and who is accountable for what.

Pros

I can set who is accountable for what, as well as who needs to be reported to based on the task or step of the project

Cons

no downloadable software, it is all browser based. would love to have a dedicated version that is installable on mobile computers like surface tablets.

Review Source: Capterra
 


May 2018

May 2018

best gantt chart tool

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

best gantt chart, easy to setup, love their templates to help you get started, love the sharing and collaboration, mobile accessibility

Cons

it can really be only used as a gantt chart, a little hard to communicate, share files and keep a discussion going

Review Source: Capterra
 

Perry from Marketing and Advertising

May 2018

May 2018

Best project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

After being trained on Microsoft Project, I became obsessed with all the functionality it offered but longed for a version I could use from any computer (not just work computer with license). That's where Smartsheet came in and offered all that functionality, but additionally allowed me to access my projects from anywhere and collaborate and share with discreet teams. Best project management tool out there.

Cons

It's not the most beautiful looking project management software out there, but it makes up for it in functionality.

Review Source: Capterra
 

Zachary from EILEEN FISHER, INC.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Better than MS project

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Cloud based project planning, Connection to Jira for tasking.

Pros

Love having a cloud based tool for project management. The tools is easy entry for anyone who has ever used Microsoft Excel and/or Google Docs. Having everything on the cloud means that my team can access their work from anywhere and share with anyone they choose.

Security is a major selling point and with SmartSheet being PCI and HIPA compliant is not just expected but implicit with them.

Cons

Standard Calendar tool to visualize project plans is a bit underwhelming. Ability to use charts is a newer feature and has some ways to go before it is a go-to tool.

Review Source: Capterra
 

Don from topguitars.info

April 2018

April 2018

Great online and cloud based spreadsheets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Smartsheet is a web-based, cloud application, easy to use and great spreadsheet to track leads and client response. You can share the spreadsheet and others can add or comment on it. Some restrictions can be put on files.

Cons

It can take a bit or a learning curve to discover all the functionalities, but still a good choice for what we need.

Review Source: Capterra
 

Joseline from United Water Restoration Group

April 2018

April 2018

It's a very easy to use program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use. I also like that is has a history to track the people that make changes and the filters for each area of use. The accessibility for editing information is also an important part to this software.

Cons

I can't export the spreadsheet to excel. I would like to export my information to excel to work and add other information. The ten minute window to save changes it's too short. When working with filters it saves the filters to quickly, the time frame needs to be longer.

Review Source: Capterra
 


April 2018

April 2018

It's a good product for the purpose of mixing some spreadsheet and project management capabilities

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We were able to use this as a quick project management and collaboration tool for short projects that did not warrant most costly ways. This was quick to setup, share and use.

Pros

The familiar Excel-like interface makes users instantly comfortable. Ability to share by sheets and the different levels of permissions are also helpful. The ability to track dates for line items and see them in a chart view helps a lot as a project management tool. Since sheets are easy and quick to create, it's good for short projects and moving on to the next one.

Cons

The sheets are not as powerful as one would expect from something looking like excel when it comes to calculations and formulas, but that is probably an expectation from the familiar excel and expecting Smartsheets to live up to that.

Review Source: Capterra
 
 
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