Smartsheet vs Wrike

Smartsheet has 2205 reviews and a rating of 4.47 / 5 stars vs Wrike which has 1690 reviews and a rating of 4.24 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.47 / 5 (2205)
4.24 / 5 (1690)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
December 2, 2021
November 25, 2021
Pros/Cons
  • Pros

  • It's intuitive to learn so you can get up-to-speed quickly, and has terrific training and community support to allow users to build upon their Smartsheet skills and become experts.
  • I love the flexibility and ease of use. The ability to flip from tasklist to schedule to card views is great.
  • Cons

  • I can't work offline, which is terrible for someone who is required to do a lot of work inside airplanes.
  • You can't really duplicate a sheet, or there is something wrong with that feature that makes it extremely inconvenient for us to do so.
  • Pros

  • Honestly, I love the color schemes. It makes it very easy to use because of bold colors.
  • It's by far the best platform on the market- we looked at over ten. Great for creatives; love the Adobe Creative Cloud integration.
  • Cons

  • The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal.
  • The fact that I have to go into a submenu to close the panel is ridiculous.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A
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1 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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