One thing I appreciate is how responsive the customer service is if you are struggling with something they help you instantly and take any feedback to their team to implement it.

It's intuitive interface permits a wide variety of users to utilize it. Customer support is very responsive and eager to help users.

The programs needs a better visual identity. The colors schemes get unwieldy when the workflow gets elaborate, so its ugly and hard to follow.

This software is very easy to use and understand. It helps everyone get a visual of what's going on with the project in the way that is very effective.

Ease of use and ability to engage all parties involved, report running.

Function ability and Speed and the interface plus the Reports are pretty informative.

That there are no email notifications of completed tasks, tasks coming up or missed tasks.

It was a easy way to integrate the Lean process into an electronic form.

When looking at the schedule as a group, this can be confusing.

Very easy to use and helps people unfamiliar with scheduling to have input.

Software has been a great asset to help us with pull planning and scheduling.

There are reports you run to understand tracking and what is coming up next,  but these are also hard to read.

Touchplan was easy to learn and simple to navigate. It has been a great tool to help us keep all parties involved on the same page.

No way to easily backup if you make a mistake.

I like it's leading edge functionality. It makes project coordination easy and fun.

Ease of learning and fantastic customer service. Really allows you to track in real time project status and integrate team feedback.

There is no way to undo your moves. When you move around the screen and you accidentally move something it doesnt allow you to start over.

Great customer service, always looking for feedback and ways to improve.

I tried really hard to learn this and be the go to person on my team to help others with learning this tool.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

Touchplan is a Lean cloud-based construction management tool serving subcontractors, superintendents and project managers in the field, as well as project executives, architects and owners planning the build.


Touchplan offers project scheduling, where users can chart their projects from start to finish and identify project milestones. They can also use phase planning to work backwards from important milestones. The system also helps teams execute the Last Planner System by digitizing sticky notes, and team members retain ownership and responsibility of those stick notes throughout the project.


Touchplan's team planning features let users set team meetings and identify strengths and weaknesses within their teams. The system also offers reporting, including weekly progress reports.



LongDescription

Commenting/Notes

Status Tracking

Subcontractor Management

Time Tracking

Access Controls/Permissions

Progress Tracking

Task Scheduling

SSL Security

Project Management

Projections

Job Management

Collaboration Tools

Scheduling

Real Time Data

Commercial

Residential

Real Time Updates

Project Tracking

Reporting & Statistics

Contractor Management

Issue Tracking

Real Time Reporting

For Facility Management

Supplier Management

Project Planning

Task Management

Document Management

Web browser (OS agnostic)

Windows 10

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Touchplan

In Person

Live Online

Webinars

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Third-Party Integration

Real Time Analytics

Engagement Tracking

AB Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Proposal Generation

Activity Tracking

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Lead Distribution

Multi-Campaign

Pipeline Management

Communication Management

Customer Accounts

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Automated Routing

Activity Management

Churn Management

Content Library

Sales Trend Analysis

eCommerce Management

Client Tracking

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Customer Activity Tracking

Email Distribution

Contact Management

Customer Experience Management

Help Desk Management

Sales Approval

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Lead Management

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Social Media Monitoring

Sales Reports

Dashboard Creation

Sales Activity Management

Multi-Channel Data Collection

Wiki

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

Touchplan vs Zoho CRM

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