--- title: "Viewpoint Spectrum Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Viewpoint Spectrum. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Viewpoint Spectrum is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/viewpoint-spectrum-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Job Costing Software](https://www.softwareadvice.com/job-costing/) / [Viewpoint Spectrum](https://www.softwareadvice.com/construction/viewpoint-spectrum-profile/) / Viewpoint Spectrum Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/viewpoint-spectrum-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/viewpoint-spectrum-profile/alternatives/) # Viewpoint Spectrum User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 414 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.5/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 145 reviews (35%) - 4 stars: 166 reviews (40%) - 3 stars: 62 reviews (15%) - 2 stars: 22 reviews (5%) - 1 star: 19 reviews (5%) ### Most mentioned pros - Viewpoint Spectrum serves as a reliable, secure backbone for our commercial construction operations. While we still rely on specialized third-party tools for our drawing markups and daily communication workflows, Spectrum easily handles the heavy lifting for our financial pipelines—from initial job costing to final billing. Despite occasional delays with customer support and a bit of a learning curve, the platform's robust security protocols, comprehensive payment tracking, and overall ROI make it an essential asset for managing large-scale contracting workflows. - I love the access that it gives to a PM - you can see everything down to the check # and date that was sent to a vendor or subcontractors, it will even tell you if their check has cleared. - Being on the HR/Payroll side, we like the reporting ability for the ever changing requirements with all the different types of construction jobs. ### Most mentioned cons - Even with option of pulling your own reports using queries, it's very difficult to determine where to find the relevant data and sometimes the relevant data isn't even part of the system. - One task that should take 1-2 minutes ends up taking 10 min due to reversals and re-entering. When paying vendors, instead of paying within the vendor, you are forced to another generic screen and enter all pertinent information again to enter the payment. - While the accounting side is rock-solid, the drawing and design document management features leave something to be desired. ## Viewpoint Spectrum customer reviews Showing reviews 1-25 of 414 (page 1). ### Solid Financial Backbone for Heavy Civil Contractors - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been highly productive. Viewpoint Spectrum serves as a reliable, secure backbone for our commercial construction operations. While we still rely on specialized third-party tools for our drawing markups and daily communication workflows, Spectrum easily handles the heavy lifting for our financial pipelines—from initial job costing to final billing. Despite occasional delays with customer support and a bit of a learning curve, the platform's robust security protocols, comprehensive payment tracking, and overall ROI make it an essential asset for managing large-scale contracting workflows. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When managing heavy civil and grading contracts, the invoicing and billing and payments functionalities are where Viewpoint Spectrum truly shines. It handles complex progress billing, subcontractor pay applications, and cost-to-complete tracking for large-scale excavation projects with ease. Additionally, the security framework is top-tier; having granular, role-based permissions gives absolute peace of mind when managing sensitive compliance records, multi-state licensing data, and corporate financials. Because it centralizes so much of the back-office workload and database management into one enterprise system, it delivers excellent value for money for a commercial general contractor. #### Cons While the accounting side is rock-solid, the drawing and design document management features leave something to be desired. The native tools feel rigid and do not replace the need for dedicated markup and workflow automation software like Bluebeam Revu when reviewing complex heavy infrastructure plans. Furthermore, the email and communication logging within the system isn't as seamless as it could be; tying external correspondence to specific project phases requires too many manual steps and clicks. Finally, while the customer support team is generally helpful, wait times for resolving advanced technical or database configuration tickets can sometimes take longer than expected during peak hours. --- ### Spectrum is FAST - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I would definitely recommend Spectrum to other companies, the ease of use and speed is amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the speed and the access that Spectrum offers. It is a system that offers ease and swiftness for all. I love the access that it gives to a PM - you can see everything down to the check # and date that was sent to a vendor or subcontractors, it will even tell you if their check has cleared. #### Cons Well the thing I like the least is the speed of their customer support, it isn't horrible but it just isn't as good as it used to be. #### Reasons for switching to Viewpoint Spectrum because we weren't happy with Timberline and needed something else. --- ### Safety Coordinator - Overall rating: 5/5 - Reviewer: Sonia O. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its decent for all thework we have to get done. Its a one stop shop for all of the company needs. We needed an upgrade #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its easier and the loading of documentation has gotten better. I wish it was faster but we also have a ton of computers #### Cons the double log in, and the loading of the document time of loading. I dislike that there is no instructions on how to #### Reasons for switching to Viewpoint Spectrum Needed an upgrade --- ### Review of Spectrum - Overall rating: 5/5 - Reviewer: Alyssa D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with Spectrum has been great. The support is excellent. Help is always available in the way of courses and the knowledge center. We like that Trimble is always trying to improve the product so it functions as accurately as possible to drive sound business decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the instant visibility that the software provides. We can run job cost or profitability reports quickly so we know how our projects are going. Being able to customize reports has been very beneficial as well. #### Cons It can be hard to customize reports if you don't know Crystal Reports. As analytics is built out I think that will make it easier to customize the data. #### Reasons for choosing Viewpoint Spectrum It was Dexter and Chaney at the time that we selected the software. We chose it because we liked the simplicity of the site map and the favorites bar as well as the job cost and work order management. #### Reasons for switching to Viewpoint Spectrum It was only used by accounting with no visibility by our PM's. Unless accounting printed reports for them they could not see anything useful to track the progress of their projects. --- ### The Depth of Spectrum - Overall rating: 4/5 - Reviewer: Kaylee C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Spectrum is a very good software. We just feel there are areas there could be improvement. Spectrum is vast and has so much potential. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the depth and detail of Spectrum. For example, most software does not separate jobs and work orders or at least to the extent of Spectrum and it keeps things so much more organized and efficient. I also handled lots of payables during my time using Spectrum, and I feel overall accounting wise it is very beneficial and makes invoicing easy and it's easy to see what we need to research in open payables. We've never had any security issues which is a plus and the format and design of Spectrum is very appealing while working. #### Cons One of our company's biggest grievances with Spectrum is that the customer support is not the greatest. Not sure if this is due to the volume of customer's or what, but there have been times where we are told we are the only customer to ever have an issue we've had and are not able to offer much insight. Another thing I don't particularly like is how expensive Spectrum is especially to add additional modules. When adding additional modules there isn't much help as far as set up as well. We usually have already completed or have the knowledge offer in training for new modules, but it's like the training never goes more in depth and we are left to figure the rest out AND we had to pay for the training for the expensive module we just purchased. --- ### Viewpoint Spectrum Accounting Software - adequate but outdated - Overall rating: 3/5 - Reviewer: Karen D. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is an adequate software with some good and some bad features. Support was great when I started here 10 years ago, very personal and hands on. That is not necessarily the case now. Reporting has always been lacking in many areas, especially payroll and accounts payable. Even with option of pulling your own reports using queries, it's very difficult to determine where to find the relevant data and sometimes the relevant data isn't even part of the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's adequate for basic job cost accounting. Menus are fairly easy to navigate and most data entry tasks are straightforward. #### Cons We consider Viewpoint Spectrum as our document storage repository as it has a good document imaging 'cabinet' system that is very customizable to fit our needs. However, recently the images have degraded substantially, to the point that some are unreadable, even when exported out of the software. Support has not been very helpful with this issue, basically stating that reports downloaded from the software have to be saved as 'flattened' images and then re-uploaded to Spectrum, which doesn't always correct the issue. Not the kind of answer we are looking for! Also, when what we believe to be simple enhancements are shot down because the original coding that the software is built on can't be updated, it's very disheartening. This should be a red flag to anyone thinking of starting with this software now. --- ### Relatively Positive - Overall rating: 4/5 - Reviewer: Lori S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been relatively positive from the system implementation point of view. However, I do recognize challenges of our end users. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Job Cost. This module is the most robust of the modules. The thought given to building it out is obvious. The job analysis page is very useful. The AIA billing functionality is impressive #### Cons Controls lacking. Would like to see more robust control features regarding turning off user access. Some of the terminology and naming convention could better aligned with common terminology in accounting and construction. for instance, the WIP report, Reports, cost codes, use alternative names in Spectrum. The reasoning has never been really clear. It does cause users to stumble when adopting Spectrum as a new ERP. Customer Support often takes a week to address support tickets. TC1 could work better. I do not understand why I would still need to enter a passkey after entering my password. This is redundant and annoying. --- ### Payroll Review of Spectrum - Overall rating: 4/5 - Reviewer: Diane E. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I think Spectrum is a good accounting system, I appreciate the ease of use and all of the training available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I think Spectrum is easy to learn and I like the steps to help in processing payroll. I like that there are a lot of learning modules to help with using Spectrum. I appreciate the year end processing webinars, they are a great refresher for those once a year procedures. #### Cons I do not like the reports, I would like there to be options to create and save custom reports with only the information you need. This would be especially helpful when creating files to upload to the various tax and unemployment/ worker's comp entities. I am not a fan of the tax override screen, it can be a bit confusing it caused me to withhold only the extra amount because I entered it incorrectly. --- ### Consistent Construction Accounting - Overall rating: 5/5 - Reviewer: Andrea A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been working with Spectrum over 10 years. I love that they have kept up with the technology and the system is still comparable to other available solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about Spectrum is the consistency across the system. Whether working in A/R, A/P, Payroll or Inventory the system is consistent and accessing the data is easily understandable. #### Cons The hosting environment. I'm old school and prefer to host our system in-house. Also, there is a standard report that pulls bad data. --- ### Worth Multiples of What You Pay For It - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I have used Viewpoint Spectrum for over 30 years, and it helped grow many businesses over the years in all facets of the industry. We used it at one specialty contractor to become the #1 utility contractor in the U.S. Used properly, it is truly a strategic asset that puts your company back under your control. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a construction-specific ERP program, it is very flexible and gives you the all the information you need to run your construction company without extra customization. It is especially good for specialty contractors where tracking and managing productivity is critical. Additionally, as an accounting program at its core, Spectrum enables it you to keep track of the enterprise(s) using sound accounting principles. If the Controller gets lost, then the company is lost, and the internal controls and reporting make it very easy to get on track, stay on track, and supply audit proof. #### Cons I keep accepting promo calls from our cable provider thinking it may be Viewpoint calling. Our cable provider is Spectrum. #### Reasons for choosing Viewpoint Spectrum Met our needs better than other software. #### Reasons for switching to Viewpoint Spectrum SAGE was inadequate for our growth plans. --- ### Great Functionality with Integration Options - Overall rating: 5/5 - Reviewer: Tico B. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I like Spectrums ability to integrate with other software and ability to import or export data with the use of SDX and API. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spectrum has grown in its ability to be integrated with other software to increase its functionality. #### Cons There are a lot of steps to complete a transaction. Also Spectrum user interface has not changed since Windows 95. There are lots of little items that are still there from its legacy days. #### Reasons for switching to Viewpoint Spectrum Simpler workflow and ability to find data. --- ### Proactive Fire Protection LLC - Overall rating: 5/5 - Reviewer: Brooke C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience has been great. We have a great trainer who has been here for all issues that have occurred. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate, Spectrum software is easy to navigate and is a great software for our company. Payroll is fast and easy #### Cons The cost of the program in itself was steep and the training was more than we imagined. I wish we could link the banks to the program. --- ### Spectrum for Construciton Management - Overall rating: 4/5 - Reviewer: Brad D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfied #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that it is robust and has a lot of functionality if you know how to use it. #### Cons It is clunky to use and not very intuitive. Spectrum and Team do not flow well together. Running reports to get the data you need is difficult. Change order workflow is not user-friendly. --- ### Review by W.Mills for Alterman - Overall rating: 5/5 - Reviewer: Wendy M. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall using Spectrum for 5 years has been very positive. The site is easy to navigate, and I like that I can increase the size if needed as well. . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have used several General Ledger products in the past. I find Spectrum user friendly, easy to use and teach to others. #### Cons The sales tax feature could be more robust for reporting of sales tax. --- ### Electrical Company Project Coordinator Review - Overall rating: 5/5 - Reviewer: Christine S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great tool for job management, compared to other more expensive software. I do like the PO reporting allot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Entering New Jobs, and creating Purchase Orders are very easy, once you understand the methods. #### Cons That you can't search a job by it's title, if you can't remember the job number. The migration from 3rd party (we use Bid2Win) doesn't migrate smoothly. You have to manually go in and change LS to EA, etc. --- ### Viewpoint Spectrum Assessment - Overall rating: 4/5 - Reviewer: Meredith B. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have very few problems and almost no downtime. Our employees can access the system from any internet connection which has saved us during hurricanes, covid and such. We have never missed a payroll even during those times. It is easy to use and our employees are able to get their jobs done as needed relatively efficiently. It has open APis for pushing data in and pulling data out. They are focused on improvements to make the overall job of construction from the field, PM level and back office better and run more efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The product is mostly user friendly so it's easy to train new employees. single entry that feeds all the pertinent modules is key. The linking of the documents to transactions and then being able to see them throughout the modules is awesome and has saved time in the support functions to not have to pull copies of documents for others that need to see it. Also, the menu that allows you to jump from one thing to another on the same project without having to reselect the project number in a new screen is great. The ability to setup template views for inquiry screens and reports is nice as well for having consistency throughout the company. They are also very end user oriented. There are advisory boards to discuss possible changes to the system that allow users to give feedback. They have a campaign now where they are having meetings with clients to discuss new programming possibilities and get feedback on proposed look and feel. They initiate surveys, have an enhancement request panel and have a on-line network environment where customers can pose questions to others using the product for help and ideas. #### Cons There is no option to post in detail to the GL in some of the modules and some transactions, even though coded to a job, do not show the job number on the GL side. The job cost transactions do not show the GL codes on the transactions. Therefore, it can be difficult at time to reconcile things between the job and GL. Also, even though the JC transactions pushes to the T&M module, there is not a direct unique link between the two so trying to create reports that have the cost and revenue associated can be tricky and is not always exact. There is an issue between how committed cost is handle for the purchase orders versus the subcontracts that can cause you reports to be out so you really have to understand this when viewing the job cost reports. Would like the ability for security to be able to have some more granular controls on what users are allowed to see. For example, you may want to allow the purchasing agent to run job cost reports to check non-labor activity but you do not want them to be able to see any labor costs. You can't do that right now. So then you have to create custom reports to separate the cost types and give them access to only those custom reports. Overall security needs to be revamped to a more true role based model. It can be challenging in setting users for rights within a module and keep segregation of duties in place. #### Reasons for choosing Viewpoint Spectrum The customer focused environment. The document tracking within the system. The ability to handle our needs overall. #### Reasons for switching to Viewpoint Spectrum The system was not setup in a way that matched our business. It was very inefficient, hard to use and very costly for any modifications that needed to be made. #### Vendor response Thank you so much for taking the time to leave such a thorough review. We really appreciate your feedback, Meredith! Replied August 2022 --- ### Spectrum has good points and some not so good. - Overall rating: 4/5 - Reviewer: Lynne U. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Some functionality has really improved over the years yet some has remained stagnant. We have 2 sisters companies in the construction business and 1 sister company that is a steel pipe distributor. Making construction software work for a steel pipe business has been a challenge. We have made it work, but would like to see more focus on OP and IC modules. The GL module needs some critical improvements, too. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros All one package makes workflow easier. We could get this from any number of alternate software providers. What we like about Spectrum is the depth of it's functionality/capabilities. #### Cons Some of the modules are very antiquated and need serious updates. #### Reasons for switching to Viewpoint Spectrum Modernization of software and the options at the time. --- ### Amy Z.'s review - Overall rating: 2.5/5 - Reviewer: Amy Z. - Product usage: Used unspecified for unspecified - Reviewed: August 2013 - Review source details: This review was submitted organically. No incentive was offered Our business has two divisions - Commercial Construction and Service Maintenance. We’re based in Pennsylvania and have been operating for about 28 years. The computer system we had been using prior to switching to Dexter + Chaney was outdated for our uses. After carefully reviewing all the options, Dexter + Chaney was high on our list. One of the main functions we were looking for was something that would tie together both divisions of our company. We liked what the sales team told us about the software, and it seemed to better suit our needs than the system we had. We were told it had modules that would make it possible to tie in both of our divisions, with great customer support, reports that were easy to use, and to meet all of our needs, etc. We started with Dexter + Chaney in 2005 (about 8 years ago), having high hopes that Spectrum (or Forefront as it was called at that point) could perform all the functions we were looking for, and more. We spent several months preparing for the change over/familiarizing ourselves with the screens/and inputting information. Every Vendor/Employee/Client had to be reentered manually, which was very monotonous, but relatively simple. Some of the modules were similar to the program we had used prior, but others were more difficult and required calls to support. It took us several months to feel comfortable using Forefront, and probably a year+ until we felt like we really had a decent grasp of it. Since we’re a smaller business, we have the ability to notice problems with reports/programs more easily than a company with hundreds of employees. After we went live with Dexter Chaney we came across several issues, but attributed most of them to new user errors. As we have become more and more confidence with Spectrum, we have found several major bugs in the system that were unknown to Dexter + Chaney, or they had thought were resolved. On a few of these occasions, we had to really push for them to investigate and resolve the issues. One of the biggest problems we’ve seen is that the new Versions seem to be released before they are thoroughly checked, and there are repeat problems. We have received some good, and some lacking, customer support. There are several really knowledgeable reps who have helped us through our problems quickly. We have also spoken to other reps and management in support that have been very difficult, ignoring our concerns and refusing to listen or respond to our calls/emails. At one point, we were not getting updates on a problem and logged onto their website to see if anything new was posted for our issue. We didn’t get an answer, but instead found a string of emails they had accidentally posted, making it clear that our problem wasn’t being taken seriously on their end. Something as simple as calling in to support has proven to be a hassle since Dexter + Chaney only allows 3 people on the contact list, and we have 6 regular users. Some of the programs cannot be used to the full extent of what they are shown. Example: Payroll is set up so you can do multiple check sequences in one pay run for an employee. The problem is that it’s not set up to calculate the correct taxes/deductions if you do this. If they are paying a tax/deduction that reaches the limit in the first check, it will also be taken out of the second check, and there’s a possibility for the reports to be wrong. We purchased the Infolink module a few years ago to help us write reports in Excel using Database Query. We were told by the sales team that it would be easy to use and we could create reports with the exact information we wanted. The training we received on it barely covered the basics. It’s far from easy to use, and many of the reports that come up cannot pull the requested information. Overall, I would say Dexter Chaney is average at best. We are able to use Spectrum for most functions, but not as easily as we were promised. Support in general is lacking, as is our confidence in the product any time there is an upgrade. It’s not as good as we were led to believe. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 3/5 --- ### Viewpoint Spectrum Overview - Overall rating: 4/5 - Reviewer: Stephen T. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are improving our use of the software's many features and use Spectrum's reports to track, report, and monitor financial and job performance on a weekly basis. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros As a construction accounting software package Spectrum offers solutions for most of our essentials. With help from a knowledgeable consultant we've been able to to modify or create the reports we need. #### Cons Timesheet entry is missing mobile components and approval processes offered by third parties. Project and document management is not as robust as Procore. Scheduling for labor, tools, and equipment and comparing against estimate, budget, and actual doesn't functionally exist. We are spending a lot of time, money, and effort to research, source, purchase, and integrate third party applications. #### Vendor response Hello Stephen, Thank you for the feedback and taking the time to leave a review! We want to make sure you're aware of our customer resources including Viewpoint Academy, The Network, and more. Follow the link for more information on these resources. https://info.viewpoint.com/rs/623-NDA-487/images/Customer-Success-Resources-2022-07.pdf Replied August 2022 --- ### Our software is cloud base so I can log into it anywhere on any device. - Overall rating: 5/5 - Reviewer: Kathleen S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a nice package that process all your every needs for running a business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Able to process all the functionallity with a business software system. #### Cons The support can be 48 hours or more and now the chat support is not as helpful. They want to pass you on to consultant. #### Reasons for choosing Viewpoint Spectrum Others were limited in being cloud base. #### Reasons for switching to Viewpoint Spectrum Wanted to go cloud base. --- ### Viewpoint Spectrum Overview - Overall rating: 4/5 - Reviewer: Julie A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great! I enjoy the Help feature as well, whenever i need assistance finding, generating and overall questions - this is a great tool. mostly, all you need to keep track of all your projects are in one pie! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Features and functionalities are easy to navigate, while maintaining and keeping track of all pieces of the projects together. #### Cons some features can be explore more in order to give better results, such as some of the reports. --- ### Project Manger feedback on a useful application of Viewpoint - Overall rating: 4/5 - Reviewer: Ahmed W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an excellent experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Easy Access.- Structured categories- practical Solution for all stakeholders/Trades- Strong communication protocols.- Unlimited space- Many Useful application #### Cons - Mobile access is somehow limited - Some issues with time sheet.- uploading pictures slowly- Sometimes uploading drawings takes forever. --- ### Love Spectrum - Overall rating: 5/5 - Reviewer: Ruby C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I used Spectrum at least 15 years. The best major financial and construction software. One thing I truly like is the Tech Support. [SENSITIVE CONTENT HIDDEN] is the best one. Besides the question I asked, he can always be proactive to provide me more info on the related items I need to know. Others are good, too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Experienced Tech Support. Listening to the customers' needs, and always growing with better function. I used Oracle before. It's very hard to use. No common sense and always have to check for error. Although we can't customize a software like Oracle JD Edwards, but it's actually better. As a user, we don't need to "design" a software. We only need a software that works and easier to use. #### Cons My only complain is still the Time off Bank. The effective date should be the Work Period End Date, not the Pay Date. --- ### Spectrum Review - Overall rating: 4/5 - Reviewer: Andrea M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Visibility of job cost and the detailed reports have helped to simplify the reporting. Tracking contracts and change requests are important to us and are easy to do. Payroll processing time has been reduced and AP is so much better now that the invoices are routed. Automated purchase orders are now possible too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The job costing module is valuable to us for tracking the real time cost of our projects. I like the interactive menus that change depending on what features are being used. We are able to have custom reports designed. #### Cons I have no comments to add here, its a good program. #### Reasons for choosing Viewpoint Spectrum I'd implemented Spectrum at a previous job and it was an easy decision. --- ### Gaylor Electric - Overall rating: 5/5 - Reviewer: Alex W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall spectrum is simple and easy to learn. It has been enjoyable and a valuable tool for our company. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The thing I like the most about spectrum is how easy it was to learn the program. #### Cons The thing I like the least about spectrum is how it doesnt feel/look very sleek ## More reviews [Next reviews](https://www.softwareadvice.com/construction/viewpoint-spectrum-profile/reviews/?page=2) --- Viewpoint Spectrum Reviews, Pros and Cons - 2026 Software Advice