All Viewpoint Spectrum Reviews
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Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
I am the administrator for Spectrum in our company and overall the Experience has been very good!
Ease of administration and our accounting team rarely has any issues with the software
PROSThe support team is amazing. They are extremely helpful and are good at fixing the annoying bugs and getting to the root causes of our problems. The accounting and hr side of the software works extremely well and I have very few if any complaints or issues that I have to fix or call support for.
CONSThe project manangement side of the software was never really completed so its less than impressive. But I think on the positive side since Viewpoint has purchased Spectrum I think that integrating it with their Team software will make a huge difference in this section!
Vendor Response
We think our customer support team is amazing, too. Thank you! You¿re absolutely right about our project management focus moving to the Viewpoint Team platform, which is now integrated with Spectrum and has a product development roadmap that will open up a lot of new PM functionality to Spectrum/Team users.
Replied July 2018
Carol
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Viewpoint Spectrum: Would Recommend to Any Construction Co.
Overall it has been a great experience. I have no doubt I picked the right software. It is easy to use, the trainers were knowledgeable and easy to follow. The few times I have needed Tech Support, the response was quick and the issue was resolved. It does everything we need it to do.
PROSI really like the AP system. Very easy to enter data and make corrections. The support I receive from Viewpoint is very helpful. Now that the training is finished, I feel they still have my back. Also the Cash Management with being able to print MICR checks. Now we can order blank checks instead of having to order new checks for each account (53 of them).
CONSMy least favorite module is AR. Entering information is easy, but if you make a mistake it is hard to follow how to make the correction. Maybe it is just me, but I think it could work a little easier.
Reason for choosing Viewpoint Spectrum
Best value for what we received. It does the job and doesn't break the bank.
Reasons for switching to Viewpoint Spectrum
Tired of having to go in and out of companies. Spectrum with its cost centers allows us to enter data without having to change companies.
Marie
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2023
General Usage of Spectrum for Construction
Its okay, but hard to get things accomplished some times. Too many stiff programs, not workable like excel spreadsheets are. I worked with Deltek products for Engineering and they're product for building jobs was Excel based and was easy to maneuver around so you were able to copy things and place them where you wanted them to be. It was like you had the whole job/report in front of you at once and could place things where you wanted them to be instead of putting in a transaction and finding out afterwards where it sits or how it looks by running a report. To set up a job with cost codes, etc in Spectrum is a bit scary if your not used to it. Once you do some things in the setup, it cannot be changed, or easily changed. It feels like a big production if its a big job with a lot of phase codes and a lot of moving parts. if it was as easy to create as an excel spreadsheet, it wouldn't be so hard and not as scary, then you wouldn't feel like your going to really screw it up.
PROSI had no choice in using Spectrum for this company and do not know about other programs for construction other than Sage products.
CONSI do not like the fact that you can't drill down from reports to get information without having to open up another tab to go searching for the info your requiring. Sage 50 was wonderful in that respect. You could find exactly why a number was appearing on the report and where it came from or why it was there. Many errors were caught that way and were able to be changed before they began to snowball.
Reasons for switching to Viewpoint Spectrum
I wasn't here when they switched, so I don't know. I was here 2016 thru 2018 and came back 1 1/2 years ago.
Katie
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Accounting user
The Job Module is very robust and easy to use with lots of feature to help manage projects effectively.
CONSThe service contract module is not user friendly and should allow more reporting features. I frequently have to run multiple reports and manually combine in Excel.
Reasons for switching to Viewpoint Spectrum
Could not effectively manage projects and contracts as business grew.
Katie
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2023
So far, so good
We switched from our old system in January 2023. The difference in the speed of the program has greatly improved our efficiency office wide. There are great tools for our program managers to track every aspect of their projects.
PROSSpeed of processing. Help function is very easy to use and a great tool. Haven't had to call their help desk once. Integration from our old system was quick with minimal hiccups.
CONSOnly issue we are having is with getting additional invoice forms created.
Reasons for switching to Viewpoint Spectrum
Foundation couldn't keep up with the growth of our company and became difficult to work with.
Lisa
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2023
Spectrum- accounting review
Customer support is awful. The software is too clunky. The cash management and g/l needs a lot work to get into the current century. Too many tabs.
PROSI like the contract status report. It is one of the best reports on the market.
CONSTrial balance functionality. You can not run trial balance specific date. Can not drill down from trial balance. It is not easy to enter a journal entry. Although there are alot of templates that can be imported into the system but it is not the answer. It would be great if you could enter the journal entry in one screen . Tooo many tabs to do a simple task.
Reason for choosing Viewpoint Spectrum
N/a
Reasons for switching to Viewpoint Spectrum
The company was growing and were looking for a software that would handle project management. Unfortunately it was a bad decision on our part. Foundation software support, trial balance and payroll far superior than spectrum. I will say that spectrum contract status report is nice.
Kerry
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2023
Review
looking back it wasnt what was best for our company, and would have not purchased it
PROSfrom accounting side, its really nice reporting structure
CONScannot customize it for our specific use.training provided was very inadequate,felt like you were all in until it was sold, then felt left out
Reason for choosing Viewpoint Spectrum
at the time, CF didn't integrate into QBO
Reasons for switching to Viewpoint Spectrum
we were growing and needed better software for tracking all projects / accounting features
Marina
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Shipps
Great
PROSHow detailed it goes into jobs to see where we are at on each job.
CONSThe cost, and learning the Job Cost module has been a bit challenging
Reason for choosing Viewpoint Spectrum
Researched and liked Viewpoints details
Reasons for switching to Viewpoint Spectrum
Foundation was not as detailed and seemed to not have all the capabilities as Viewpoint does
Nicholas
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2023
viewpoint expereince
As an IT person, the SSO integration and the ease of user management. navigation seems well organized but takes time to know where things are at.
CONSthe GUI, it looks too classic and would be nice to be more modern.
Reason for choosing Viewpoint Spectrum
We knew netsuite was rich in GUI, the ease of navigating. I had used netsuite in the past but most viewpoint users had not used netsuite before. but viewpoint beat in pricing.
Adam
Verified reviewer
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed July 2023
Solid Construction Accounting Software
The job cost history and time card history functions are both very detailed
CONSChange order management and subcontracts management are a bit confusing to navigate
Jerrylynn
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed July 2023
Spectrum implementation in Construction Company
The system is strong but it could be more consistent. Training is touch for new employees because of the multiple steps and inconsistencies between modules. Ability to store documents and records is the true benefit.
PROSSystem is purposeful and structured. Users need to understand and follow all of the steps in a process, which sometimes at the beginning seem difficult. However overtime with an increased level of understanding the system becomes the system of record. Our favourite feature in our office is decreased reliance on paper. Our AP, cash management and AR departments are all paperless!
CONSSpectrum could make things earlier by having consistency between modules. There is currently inconsistently between the AP and AR modules. Consistency would be very helpful especially when learning the system. Help desk - we have incurred thousands of dollars using our implementation subcontractor to help identify fixes to issues. The help desk for months didn't answer the phone and unless your payroll wasn't being released there was no phone call back. Their sales brochure shows 'world class' support department. This non-level of service will cost you money.
Reason for choosing Viewpoint Spectrum
Project costing, revenue module.
Reasons for switching to Viewpoint Spectrum
We outgrew quickbooks.
Amy
Used free trial
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2013
Our business has two divisions - Commercial Construction and Service Maintenance. We’re based in Pennsylvania and have been operating for about 28 years. The computer system we had been using prior to switching to Dexter + Chaney was outdated for our uses. After carefully reviewing all the options, Dexter + Chaney was high on our list. One of the main functions we were looking for was something that would tie together both divisions of our company. We liked what the sales team told us about the software, and it seemed to better suit our needs than the system we had. We were told it had modules that would make it possible to tie in both of our divisions, with great customer support, reports that were easy to use, and to meet all of our needs, etc. We started with Dexter + Chaney in 2005 (about 8 years ago), having high hopes that Spectrum (or Forefront as it was called at that point) could perform all the functions we were looking for, and more. We spent several months preparing for the change over/familiarizing ourselves with the screens/and inputting information. Every Vendor/Employee/Client had to be reentered manually, which was very monotonous, but relatively simple. Some of the modules were similar to the program we had used prior, but others were more difficult and required calls to support. It took us several months to feel comfortable using Forefront, and probably a year+ until we felt like we really had a decent grasp of it. Since we’re a smaller business, we have the ability to notice problems with reports/programs more easily than a company with hundreds of employees. After we went live with Dexter Chaney we came across several issues, but attributed most of them to new user errors. As we have become more and more confidence with Spectrum, we have found several major bugs in the system that were unknown to Dexter + Chaney, or they had thought were resolved. On a few of these occasions, we had to really push for them to investigate and resolve the issues. One of the biggest problems we’ve seen is that the new Versions seem to be released before they are thoroughly checked, and there are repeat problems. We have received some good, and some lacking, customer support. There are several really knowledgeable reps who have helped us through our problems quickly. We have also spoken to other reps and management in support that have been very difficult, ignoring our concerns and refusing to listen or respond to our calls/emails. At one point, we were not getting updates on a problem and logged onto their website to see if anything new was posted for our issue. We didn’t get an answer, but instead found a string of emails they had accidentally posted, making it clear that our problem wasn’t being taken seriously on their end. Something as simple as calling in to support has proven to be a hassle since Dexter + Chaney only allows 3 people on the contact list, and we have 6 regular users. Some of the programs cannot be used to the full extent of what they are shown. Example: Payroll is set up so you can do multiple check sequences in one pay run for an employee. The problem is that it’s not set up to calculate the correct taxes/deductions if you do this. If they are paying a tax/deduction that reaches the limit in the first check, it will also be taken out of the second check, and there’s a possibility for the reports to be wrong. We purchased the Infolink module a few years ago to help us write reports in Excel using Database Query. We were told by the sales team that it would be easy to use and we could create reports with the exact information we wanted. The training we received on it barely covered the basics. It’s far from easy to use, and many of the reports that come up cannot pull the requested information. Overall, I would say Dexter Chaney is average at best. We are able to use Spectrum for most functions, but not as easily as we were promised. Support in general is lacking, as is our confidence in the product any time there is an upgrade. It’s not as good as we were led to believe.
Kerri
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Solid product across the board
I find it easy to navigate through, most options are intuitive and easy to figure out, problems are easy to trouble shoot as far as reconciling and researching transactions.
CONSI wish report customization was available to the average user, not just to those trained in Crystal report writing, or for hire at prices that make it unattractive. The data is all there at the fingertips, its frustrating to not be able to pull down exactly what you want. That being said, there are a lot of canned reports available, they've done a fairly decent job of anticipating most needs, especially in the payroll area with work comp and payroll tax reports. I also would like to see payroll tax reports available to print/file out of Spectrum.
Andrea
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Spectrum Review
Visibility of job cost and the detailed reports have helped to simplify the reporting. Tracking contracts and change requests are important to us and are easy to do. Payroll processing time has been reduced and AP is so much better now that the invoices are routed. Automated purchase orders are now possible too.
PROSThe job costing module is valuable to us for tracking the real time cost of our projects. I like the interactive menus that change depending on what features are being used. We are able to have custom reports designed.
CONSI have no comments to add here, its a good program.
Reason for choosing Viewpoint Spectrum
I'd implemented Spectrum at a previous job and it was an easy decision.
Nicole
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Great product has some flaws but nothing we were not able to work around.
It's been a great product that we've used for the last 9 years.
PROSThe way that as technology changes they system is updated to match.
CONSVacation accrual system is not what I'd like it to be. I have to do my own spreadsheet to get it to work properly.
Reason for choosing Viewpoint Spectrum
the options available at the time.
Reasons for switching to Viewpoint Spectrum
Job costing
Jim
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2023
Like the Product Overall but Needs Help
Yet to be seen but we have not lost hope. We however need quality help from Spectrum.
PROSIt works for subcontractors that bid Lump Sum and have complexity in their work. Contractors such as electrical, hvac and suppliers and installers of structural and miscellaneous steel require better accounting than many other subcontractors.
CONSInitial Implementation and training has been poor and very frustrating. There have been some good experiences but overall it has been negative and not productive experiences. We own other Trimble products but no one seems to know anything about the other products Trimble sells and we own. We changes to Spectrum for it was supposed to work better than our former accounting system, Computer Ease, but that switch over has not produced the promised results.
Reason for choosing Viewpoint Spectrum
Trimble connection
Reasons for switching to Viewpoint Spectrum
Wanted a product to work better with our Trimble suite of Products.
Jolynn
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2023
Foundation Constructors, Inc. Review
Our initial set up did not go smoothly at all and we were very unhappy. Once we got things set up correctly for our use, we really like it. We are familiar with the data entry, reporting and more advanced options now and it works great for us! Now that we are set up and have some custom reports, things are good!
PROSOnce things were set up properly for us, it is fairly easy to use. Running reports is easy and the job costing works well for us.
CONSCustomer service is terrible! Response time is slow and the help feature doesn't provide much guidance. I used the help feature more often in the past but, after one of the recent updates, it doesn't help me much at all. The other "Con" would be custom reports. We were surprised by how many reports we needed to customize for every day information.
Reasons for switching to Viewpoint Spectrum
It was really outdated and more functional for accounting, but not so much for job costing/reporting.
Kristine
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2023
Lacks everything we need
Easy to learn, but tutorials and 'Help' are of little actual help.
CONSInability to customize reports. To do so, you must purchase Crystal Reports - which then won't correctly connect. Availability of Employee Kiosk is touted, but when we looked into it, were told it isn't available for Spectrum. Navigating Customer support is cumbersome.
Jay
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2023
Service Billing Review
It works. My only comparison is Maxwell. I would not rate this platform better or worse than Maxwell. Each program has/had its issues.
PROSI assume that Payroll and Job Cost are why this product was purchased. I do not use those modules. I do like the Contract module (other than actually creating Contract invoices - that's not so good).
CONSWork Order and Service Contract are the units I use. Cost reports cannot be collapsed, information saved to the Cloud constantly disappears (not deleted - just, poof, disappears) when work orders are loaded on the local machine. Work order invoicing (especially batch processing) is lacking. Contract invoicing is awful.
Reasons for switching to Viewpoint Spectrum
Spectrum/Viewpoint bought Maxwell and discontinued/determined to no longer provide support for the product, which began the process
Gord
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Expensive but mostly user friendly
AP, AR, Multiple company setups, intercompany transactions,
CONSJob costing does not work well, major failure. Difficulty with credit transactions in AP and AR. No ability to match AR and AP from same customer easily
Reason for choosing Viewpoint Spectrum
unknown
Reasons for switching to Viewpoint Spectrum
I was not involved in decision
Sonia
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Let's get organized
It's great once you know how to use the product.
PROSeverything is easily accessible, in order. There are multiple ways to get the results you need.
CONSThere aren't instructions in the software to assist me if I ever get stuck.
Reasons for switching to Viewpoint Spectrum
Needed an upgrade
Cecilia
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Ceci's review
It's easy to use but there are some reports that we have to build ourselves b/c Spectrum doesn't produce them.
CONSthe WIP isn't working for us and I'm not sure why. Haven't been able to figure this out.
Reasons for switching to Viewpoint Spectrum
2008
Donghyuk
Civil Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
So good so far.
As I mentioned in the title, so good so far.Viewpoint looks like specified for construction project management. My boss and our team members like this program now. Except for the cons that I typed.
PROSThe best pros in Viewpoint are connection (Sync) and update. All the update is synced right away. So this was so helpful to me to work on a computer or mobile phone.
CONSRegarding Uploading and downloading the pictures.Our company stop using picture with Spectrum. Because of how hard it is to download and research it.I know you guys make "Tag". But it was not the solution to the work. Also, the Login system makes me so stressful. Every time I need to log in again and again. I hope you can handle this issue.
Myra
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2018
Spectrum Review
Our experience with Spectrum hasn't been the best. There was great support/conversations during the process to determine if we should go with the software. Then, upon implementation there was a drastic difference. We had a support person come to our facility for a week for a quick overview, but we had to get ourselves up and running. After a short time, the support person was "unavailable" for questions/issues. Our implementation process was done on our own. Most of the times when we called the support center, issues weren't resolved quickly. At times the person on the other end of the phone was less than courteous. We pretty much ceased calling for assistance and worked around any problems by ourselves.
PROSEasy to use. Reports and documents look clean.
CONSThe Materials Management and Job Cost integration is very cumbersome regarding the Scale Ticket process. Much has to be done before importing ticket files into Spectrum, and it leaves itself open to errors due to the amount of steps needed to complete for job costs, special customer pricing, etc.
Delmas
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Excellent construction accounting software
Our experience with Spectrum has been good over the 6 years we are using the software.
PROSThis software does a good job of integrating our construction operations. We do not use the project management part of it though. We do a lot of job costing for our projects.
CONSI think the inventory module should be modernized and brought up to current standards. It is not very easy to use.