As a new user a 3+ years ago to Vista, I was able to easily jump in to get an understanding of the system overall. Today I am still learning new ways to improve our processes as each module can have so many options for tracking jobs.

The software has sooooo many options for tracking jobs. All components of a job (AP, payroll, billing, etc) are able to be tracked in Vista. The reporting is easy to track and understand. The options for customization are endless. We are able to create custom reports on the fly to accommodate our needs specific to job type or PM.

There are so many options and features that it can be confusing or hard to learn all the steps. There are so many features that have to filled out when entering data into the system in order to get accurate data out of the system that a new user can feel overwhelmed. For example setting up rates for job cost can easily be entered incorrectly if you do not enter every possible combination.

The web-based integrations like Keystyles, TEAMs, and Analytics have been instrumental in user's mobility

TEAMs and Analytics have been great additions

SQL platform is dated and slow. Very few updates to Vista functionality.

This software is pretty user friendly and it is pretty efficient for the line of work we do. We are a manufacture of Concrete products and its hard to find a software that can handle our line of work like that.

The implementation was absolutly one of the worst experiances ever. It took us over a year and a half just to get started with the system. We went through project mangers after project managers because the company was restructuring. Which was hard on use because we pay a lot of money for them to come out and try to help us implement this. We would have explain everything over and over when someone would be replaced. It got really old. Not to mention you have to watch when you get customized things done. They do not do these in house and they are never on a deadline for you. We constantly work around their schedules and not ours. I personally would have looked harder into something else before going this route. It just seems as though this company because they are owned by investors is having too many trickle down effects ultimately on the customers. Not good business.

I think a great deal of the Cons could be eliminated if the training was better, but the way I understand the roll out training was so expensive and fast that it wasn't that helpful. Plus it happened on the onset before they had any experience with the software. There are video trainings that are good, but some are outdated.

After you learn the nuances of the software its a good product. It tracks compliance well, subcontract and change order entry is easy. Good reports to obtain information.

Due to inadequate initial training the previous AP lady thought she could bill an amount on items that were designated as EA (having unit cost and Unit Quantity. As a result, we have had major issues. The support staff said if Viewpoint would fix that issue their support cases would drop exponentially. If they cannot fix it, at least they should not allow the user to be able to perform the function. Although good data on the reports, some are clumsy. At times it is difficult to find exactly what you want to display on a report. Support is great, but when the problem overlaps from one category to another, you can get faulty information. For example...if you have an AP problem, it could be causing a problem in SL but the AP support team won't know to tell you that. We had a major issue that was created as a result of this because it crossed years.

I have been working with Viewpoint for 15 years now and have seen many great improvements. Overall the software is user friendly and covers most all our needs. It has been a great software to use and the staffing at Viewpoint are always friendly. I have really liked the addition of the Employee portal, that has saved my team so much time, while ensuring that the field is using the correct jobs and phases.

I like the fact that the software is very easy to use. They have many tools to gain more information on how things are set up and processed in the knowledge based articles. Customer service is very supportive and generally able to fix any issues that may arise. The use of the Employee portal is wonderful as well.

There are defiantly things that can and should be improved. One of those items would be the labor categories and the fact that you can not use the same craft and class code combination in more that one category. This is really inconvenient given our customers want to see time grouped but others want to see them broken out.

If I could go back in time and look at the software purchase again, I would still go with Viewpoint. While the process takes an enormous investment in time, it has been worth the work.

It is integrated and allows us to share information more easily across the entire team. We can attach documents to transactions allowing us to have info at out fingertips allowing us to answer questions from clients without having to go and pull paper files to research the answer. It is very versatile, allowing us to create custom fields that are not over written when updates come out. this allows us to customize the software to allow us to do business "our" way.

The Versatility that makes this product so good is also a con in that it makes it more difficult to setup. If you come from a simple solution to Viewpoint, you don't know what you don't know and you may make some short sighted decisions on how to setup or implement the product. Our implementation team from Viewpoint did a great job of trying to point out some of those potential pitfalls.

Overall, we are happy with the software. We know where the kinks are and what reports are not accurate to use.

The my tasks ability is great. Everyone is able to set up the menu in a way that makes sense to them. The main menu is well laid out and for the main AP & AR screens are user friendly.

Finding answers in the help section can be very tricky. You need to use the right words/phrases and even then a lot of times you can't get a straight answer or simple step by step directions on what you want done. When entering invoices in AP, due to a system update, you can now enter an invoice over a subcontract or purchase order amount and have the PM approve it. It won't interface to the system, but you have now wasted time of several people for an invoice that previously would not go forward when first entered. Setting up T&M templates is a beast and the help section is not very user friendly.

Overall the experience has been good. After being bought out by Trimble, the company has gotten bigger and a bit more impersonal.

Robust features allow an organization to tailor the software to its needs. There are plenty of add-ons available if something is lacking out of the box.

Support has been somewhat lacking and the payroll reporting that was formerly all in-house has been farmed out to Aatrix. That adds additional cost and complexity that didn't exist when we first went live.

Viewpoint Vista has all the tools to make Project Financial Management a breeze.

Being able to customize this software to fit our company and project needs has been very beneficial. The project financial management capabilities are extremely useful.

I would like more options for equipment management.

I think it's a good program overall. Much better than JD Edwards, although I haven't used that in years.

Forecasting and the PM tools are useful. It is not an intuitive program however and does take training. I feel like most of our staff would benefit from training, but it has not been prioritized yet.

There are too many programs/modules that we do not use. Some seem repetitive, it's not obvious to a new user even where to start. There needs to be better training segments like "Training for PM's, for AR, for AP" etc.

Great product, great company, highly recommend. We have been on the product over a year and continue to be pleased.

Vista is a very robust system and if you are an organization that wants to have one effective place to track all of your information, this is it. After doing 5 months of research and reviews over other products like Sage, COINS, and others, I am convinced this is the top shelf. There are incredible help resources, the implementation team was phenomenal, and they have been consistently updating the software and making it better on a consistent basis. I could go on about other things that I like about it, but the high-level Pro that I have is that it is a product that is well thought out and is mostly mature (see cons) across the board.

The service module is the only thing that is not up to snuff with the rest of the product. It still lacks the maturity that the rest of the product has. It is 100% usable and it is effective, but it does not attain the same level of greatness that the rest of the product has. That being said, the last 4 major updates have all included Service Module enhancements, so it is obviously getting taken care of.

I like the fact that Project Management and Accounting are tied together ins the same product. This allows for real time financials without duplicate entry of data.

Change Orders in the Project Management module are difficult and frustrate users. This problem alone has lead us to start exploring other options for our PMs. While Viewpoint has a plan to modify this, it is unknown if we can wait until the solution is finally rolled out before needing to implement another option. Also, a simple dumbed down module for Field staff is not available to meet our needs, We bought the product with the intent to implement the Connects product from Viewpoint, but this product has gone away. We tried to implement it initially, but it was far too cumbersome. Viewpoint needs to be more aggressive in its rollout of a web based Project Management module for the PMs and Field staff that aligns with the needs of Project Management of a General Contractor. That would include a more robust option to manage drawings during the course of the job (4 Projects is not it today and not sure if it will be it in the future when it is integrated with Viewpoint.

Heavily integrated and breaks down facets of construction industry well using the modules that feed information to each other. I work with the AP module and it is easy to use and understand. The reports offered and useful and easy to manipulate. The equipment module is fabulous as well though we don't use it to its full potential just yet.

It is difficult to make a change to something posted in a closed month. I was able to find a way to remedy this online and fixed it immediately. Sometimes it does take customer service a while to call you back on a service ticket, however, most answers can be answered by doing research individually in clear view.

The best part is the amount of customization that can be done. You are not limited to the fields "out of the box". It was the only software that we tested that allowed us to do that. Also, in accounting I like that you can bring a transaction back into a batch to be able to "fix" it if necessary. The amount of information at your fingertips is also great. What we needed was something that brought Accounting and Project Management together - and Viewpoint does an excellent job of that for us. Also, we have always had excellent support when needed. Now that we have worked with Viewpoint for almost 3 years - I can't imagine what I would do without it.

The initial set-up was time-consuming and somewhat daunting, but that would probably true whenever changing software from 1 vendor to another. I honestly can't think of anything I like least. The amount of customization available means that I can change things if necessary to suit how I would like to use the product.

They have modules for most aspects of any construction business. There are tools to allow adding custom fields, validations, lookups, and even complete custom tables for those who want to go beyond the canned software. We built an extensive safety program on their custom tables. Being a standard SQL database has allowed us to integrate with other software as well.

They are playing catch-up on the mobile side. They've got several components they are working to get integrated into the back end that should provide the needed mobile access.

I like the fact that with the exception of our bidding software and blacktop plant tickets software, everything is integrated so information entered hits every required module without duplicate entry. The information from our blacktop plant and bidding software can easily be imported into Vista.

Viewpoint is sometimes, in my opinion, slow to add processes being used by many of our customers and vendors. For instance, we cannot bill our vendors electronically or add attachments to employee payroll checks sent by email. They sometimes have steps that seem to be unnecessary. For example, when entering cash receipts, if you wish to record a discount taken you must go to a second screen (Payment detail) to enter the discount. You must then check a box that says "remove input restriction". It should not be necessary to go into another screen to make changes and you should not then have to do an additional step of checking a box to record discount.

Like a good marriage - there have been some ups and downs, but mostly ups.

Field can easily do what they need to do and also manage their jobs from anywhere Fully integrated with accounting functions - PR, AP, AR, GL Easy customization Viewpoint listens to us - their customers Aggressively pursues solutions to keep us competitive On the leading edge of technology

Customer service can be slow sometimes, but have come up with alternative self-serve solutions through "Clearview" - I love the "Knowledge Base" solution

Overall, we love Viewpoint. It is one of the better construction software on the market today. Viewpoint listens to the needs of its users and is always striving to improve the product.

Viewpoint is very user friendly and easy to use. It allows you to integrate the accounting functions without having to use a different software. It is a great fit for the construction industry.

I did not like the Financial Management system. But viewpoint listened and they are coming out with a new financial software.

The customizability of Vista is by far my favorite. We have created a variety of custom reports to help increase efficiencies and present information according to a user's desire.

Vista sometimes pushes out updates that don't seem to be completely vetted. Updates will sometimes create more problems than they fix and users have to wait until Viewpoint fixes the additional issues.

Vista is powerful and has the functionality that the customer can make it customize it to fit our company. I used it from recent two years and have great efficiency. I like it so much.............

Vista software is user-friendly and easy to use efficiently. This software is a powerful tool which helps in the business to make the smart decision and easily can customizable and can create also a different module. The vista has great security for the customer and I like their security.

Nothing in this software that I should compliments on them because all the functionality of the vista can work properly.

Great Software, it you want to customize it they can do it or have a third party vendor that can do it.

Extensive Import Module - Saves tons of data entry time Allow tons of 3rd party vendors to create great supplemental products Great customization so it can be set up to what is important to your company

I wish every form had a grid tab view available In Material Sales, I wish you could enter multiple products on 1 ticket

ERP with both PM and accounting functions. Work centers for focused work flows quick keys- F3, F4, F5

SM module is an add-on that does not function well with the rest of the program. No updates seem to be done in this module. Customer service is not good. Chat is usually not helpful and cases are not responded to timely.

Very robust software that can do just about anything from finances (contracts, purchasing, forecasting, billings, etc), project management (RFIs, submittals, drawing tracker, etc.) to HR (timecards, training, etc.)

VERY difficult to learn and get used to the dynamics. It takes a lot of stick time to understand how things work and the best way of doing them.

This software is a joke. It is so extremely limited in what it can do. In the case that you can actually get someone on the phone from Vista to discuss your concerns or suggestions, you will always find yourself hearing the words "this is a known issue", resulting in a "case closed" mentality. I'm convinced there are less than 3 people on their entire support/customer service team. We routinely won't hear back for 3+ weeks on urgent issues, even if we call to "escalate" our case and despite paying per month for support. I wouldn't wish this software on my worst enemy. Don't buy their lies about the exciting features and flashy demos: the software does not do what they claim it can do.

I really do like working in Vista. There may be some tasks that take a bit longer than in our previous operating system but then Vista makes up for in in other areas by far. The online help (Chat) is a great help and the Knowledge Base is a wonderful resource.

I think it takes too long for support to get back to us. By the time they do, I generally can't remember the details about the ticket I put in and sometimes I can't even remember the issue. I have to go out to Clearview, log in and look at my ticket.