About OmTrak

OmTrak gives Owners, Developers, Architects, Engineers and Contractors the power to collaborate. OmTrak has easy to use tools for everyone in the construction team. Allowing users to collaborate and manage construction information throughout all stages. Each project has unlimited users with access levels set by managers. Users can access OmTrak via the web or mobile App. Teams will reach a new level of efficiency, whilst producing quality building information. Experience reduced closeout delays and a smooth transition to facility management.


Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

117 Reviews of OmTrak

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(50)

50

3 stars

(19)

19

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 117 results

October 2019

Deepu from Drake and Scull International

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Omtrak for Construction Closeout

Very good.

Pros

Easiness in use and user friendly. Unique Assets schedule that can be build under parent child relationship. Access to all concerned parties makes the documentation easy. Very fast servers for accessing and retrieving data.

Cons

Personally all features and well kept benefiting one way or other.

August 2019

Wendy from Naylor Love construction Limited

Company Size: 501-1,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

it is very clear instruction and easy to use

it is very good for documentation purpose. it makes job a lot easier and faster.

Pros

I like the set up (easy to follow) and functional well,

Cons

you can't change when you make mistake, and have to contract WebFM people to unlock before make changes.

Reasons for Choosing OmTrak

initially adopted this programme due to one of our client's requirement, but personally I quite like it as you more you use it, the better I enjoyed using it.

Response from WebFM

Replied September 2019

Hi Wendy, Thanks for the great review. We are in the process of getting feedback from our users to make improvements to the software. I will let our IT team know that you would like some flexibility with correcting mistakes. Thanks again and let us know if we can help you with anything else. Kind regards Hayley OMTrak Support

August 2019

Mike from WSP Opus

Company Size: 10,000+ employees

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

August 2019

NZ Review

Pros

I don't consider Omtrak to have any advantages over the Aconex system that I have had more experience with

Cons

Some terminology (e.g. the use of the term 'manuals' in project design stages) is inconsistent with common industry practice in NZ. The indexing/scheduling arrangement of correspondence is not very intuitive to me Lacks document format options and features I work on multiple projects, often with different management systems. It is challenging to effectively switch between them. I find Omtrak to be less intuitive than Aconex which I use more frequently.

Reasons for Switching to OmTrak

I work on various different projects where I am required to utilise the established management systems, including Omtrak in one case

Response from WebFM

Replied August 2019

Hi Mike, Thanks so much for leaving us a review. We really value your feedback. OmTrak's true benefits are apparent to the owners at the time of handover, when thorough and compliant Operations & Maintenance Manuals and Design Reports are required. This is where OmTrak shine's and owners can really see the value in the software with the quality of the information and digital format. Sometimes this part of the process is difficult for contractors working on the project to appreciate - particularly as they are the users of the system and doing the work - it can seem pedantic. However, it is of high value to the owner in the running of the facility. We would love to get more of your input. Ryan Chappell our New Zealand BDM would love to talk to you more about this. Please feel free to contact him directly on r.chappell@webfm.net . We have sent your feedback to the IT team to consider when they do their next update. Thanks again for the review. Kind regards OmTrak Support

June 2019

Aaron from H.Troon Pty Ltd

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2019

Construction Review

Omtrak has been excellent for uploading of Construction manuals for one of our main clients and the site works option for defects is very handy and easy to use.

Pros

The system works very quickly when uploading documents etc. The job set ups are simple and very easy to use.

Cons

Some items / descriptions in drop down boxes are not relevant to the project you are working on.

Reasons for Choosing OmTrak

Client had chosen Omtrak to use for all its projects.

August 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2019

Omtrak for Defence Projects

This platform was mandated in our client contract. It would help those that are not very familiar with the Defence completion process. I would suggest when engaging Omtrak, get them to be responsible for adding in all the assets and asset information required for Defence. That process along took allot of work and Omtrak originally offered that as a service to us, although it wasn't stipulated in the contract agreement. Our project contact from Omtrak changed a number of times over the 2 year project period and the level of support varied from individual to individual.

Pros

The user interface is very intuitive and does not take allot of training. Phone and email support is normally very responsive, although your level of support at project level can vary depending on who is assigned against your project.

Cons

1. Every time you login, you have to press "I'm not a robot", every single time, this gets very annoying and when you look at other platforms that still meet compliance requirements, this is only done on rare occasion. 2. Reporting ability does not allow for flexibility. You'll find yourself using "Content & Status Summary" and creating your own dashboards in Excel. 3. No ability to create dashboards with multiple reporting graphs. 4. You can only apply one filter at a time against a report. 5. In work list, display does not show the location the works were signed against (which it does for example in maintenance schedules view), this created allot of heartache for us when using this for maintenance. 6. When you export to PDF, there is no opportunity to customize the title of the exported PDF. 7. There is limited ability to copy and paste asset attributes to save time. 8. Can not "copy and paste" folders from one project to another. Can not "Copy and Paste" more than one section within an folder at one time. This is a big draw back if you have projects and buildings that are identical. 9. When you export a section, any attachments are not downloaded within the PDF, they require web access to Omtrak. This is a drawback if you want to send a stakeholder a section. The only times the documents are included is when Omtrak burn the hard disks at the very end. 10. Understanding the error reports within Omtrak can be confusing. 11. You are limited to only a 3 step review