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KEY2ACT software

7 reviews(3.5/5)
7 reviews(3.5/5)

KEY2ACT is a hybrid construction and field service management solution that helps businesses in the construction industry to manage their business workflows and operations. It can be deployed in the cloud or on-premise.

Users can allocate employees, tools and equipment to jobs and manage sub-contractors. The solution also helps users to ensure timely payrolls, unions and compliance reporting. KEY2ACT also offers integrated estimating and financing functionalities that helps them manage data entry and risk of errors.

KEY2ACT's field service functions include work order and contract management, quoting and a mobile application for field resources, while the construction functions help companies manage jobs, projects, retention, forecasting and change orders. The asset tracking and equipment feature provides teams information on blueprints and data whenever needed.

Users can also generate reports to be provided to the customers that help them keep track of the performance of their maintenance plan. Support is offered via phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8

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7 Reviews of KEY2ACT

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  • Kyle from VSC Fire and Security

    Specialty: Construction manager

    Number of employees: 1,001-5,000 employees

    January 2018

    Key2Act, formerly Wennsoft, has an ok GP based product but this is on their CRM product - which is not good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This unfortunately gave Dynamics CRM a bad name which is does not deserve. It truly comes down to the partner and this one and the solutions cannot be trusted.

    Pros

    Key2Act used to be a great standup firm that would stand behind it's product, provide solid solutions and be visionairy. When they transitioned to Key2Act and changed ownership, it changed the culture and product dramatically.

    Cons

    Since changing to Key2Act, we turned off the CRM based solution not only because they could not code or support it any longer but also, they completely lost interest. Gone are the phrases of being a partner and doing this together and only, how much is our budget to do anything. They have become very disappointed and from the others on the same product, have abandoned and removed it aswell.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Serge from IMS - Identification Multi Solutions

    Number of employees: 51-200 employees

    January 2018

    Great software for service management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better management of our service department.

    Pros

    First and foremost, it is integrated with our Dynamics GP software which is a must for us. It also does very well all parts of service management : Service calls, Service contracts, ...

    Cons

    Some components (such as mobile workers) can become very expensive. With the Dynamics GP integration, it is a complex solution which takes knowledgeable people to deploy and maintain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kevin from Quality Data Concepts

    Specialty: Other specialty contractor

    November 2015

    Integration of job cost module and MS Great Plains.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Tightly integrates job modules to Great Plains as well as mobile products that are not part of the Microsoft GP package. Service packs, hot fixes and tiered support levels are fast and effective. This vendor works well with their client base.

    Cons

    This vendor has went through a few organizational changes in the past several years.

  • Mary from Mcgladrey

    Specialty: Other specialty contractor

    October 2015

    two sides of the same coin for KEY2ACT

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    KEY2ACT functionality for Job Cost Accounting and Field Service Managemernt is robust overall and it's integration with Dynamics GP is a plus.

    Cons

    KEY2ACT Consultants are a hit or a miss. you don't know if you have a good one until it is too late. Even though the functionality is overall robust it is still limit in addressing industry specific needs. These industry specific needs often require expensive customization with the product.

  • Beth from Harshaw Trane

    Specialty: Mechanical/HVAC

    October 2015

    Easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The software is fairly intuitive and easy to use. We have had this product for over 8 years now and the employees at KEY2ACT are like family.

    Cons

    In most recent years, the software releases seemed to be rushed and while adding features, seemed to be to the detriment of other features. They have since been purchased by a company that has helped them to refocus the product - a major plus!

  • Sally from RSM US LLP

    Specialty: Other specialty contractor

    October 2015

    KEY2ACT Job Cost Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Product works well for Percent of Completion calculations

    Cons

    The product is very inflexible - we can't change billing rates once an invoice is posted... on a cost plus job, we can change the billing amounts at invoice time...

  • Bill from Damuth Trane

    Specialty: Other

    February 2015

    WennSoft Product Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    WennSoft is very dedicated to their clients. You are able to have dialog and influence on how they develop the product for end users.

    Cons

    Occasionally, it can be a challenge getting a resource for support. WennSoft has committed significant resources and money to eliminate this concern.

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