What are WorkWave Service users saying about the software?
Read what people like you have said about using WorkWave Service software through verified user reviews
User Review Highlights
3.22
45 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"We liked the ability to track our delivery drivers."
"We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues."
"The customer service is prompt with all request. Everyone I have ever corresponded with has been nothing less than professional and courteous."
"I dislike the fact that the program does not talk BOTH ways with accounting software programs."
"The WORST part (after wasting $s and 100s of hours on onboarding) is that they indicated they would let me out of my contract, BUT THEY KEEP CHARGING ME. They deleted my files but KEEP CHARGING ME."
"When you first start learning the software it is a bit confusing because there are so many features in it."
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Showing 1 - 25 of 45 reviews
Christopher
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
Powerful scheduling and invoicing software.
Pros
I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.
Cons
I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!
Reasons for switching to WorkWave Service
The need to update our network was eliminated by the use of Workwave

Response from WorkWave
Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied January 2020
Lisa
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2021
review of WorkWave
Keeps work orders from slipping through the cracks when you are so busy and not enough help.
Pros
I like that it keeps the technicians on task.
Cons
The program could be more user friendly to get it set up.
Reasons for switching to WorkWave Service
QXPRESS was being phased out and not being supported anymore.

Response from WorkWave
Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!
Replied October 2021
Kim
Company size: 2-10 employees
Industry: Individual & Family Services
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
April 2022
Not for small businesses
I would give zero stars if I could. This company cares nothing about the customer and only their bottom line. They misrepresent what they offer. They go over the contract but fail to explain that your monthly cost is per person and that you are bound for a year. This is not a company for small businesses. The program is very complexed and you have to get a demo or else you will want to pull your hair out trying to figure out how to set it up. Your rep is responsive and available until you sign that contract and then good luck trying to get ahold of him. They say whatever sounds good to get you to sign, they over promise and under deliver. I have never even used their program because it is convoluted and complex and despite never even using the platform they will not cancel or refund any money. They have now charged two months at $410 a month. When I was explained my contract I was told it would be $53 a month, not per person per month. I have issued stop payments and I am disputing the charges with my bank. And all WorkWave has to say about it is tough luck you signed and if you want out you will have to buy out the contract at $4,100. This company is a rip off, I have never done business with a company where I didn’t even utilize their services and they wouldn’t cancel or issue a refund. This company is a joke and very unethical
Pros
I was excited to use it because I thought it would help us to manage our cleaners routes and help with day to day but that never was the case.
Cons
program is too complex, customer service is no help
Reasons for choosing WorkWave Service
It was supposed to be $53 a month and I thought it would help manage our services. This misrespresented the service provided and now charge me $410 a month and refuse to cancel a service i’ve never used
David
Verified reviewer
Company size: 51-200 employees
Industry: Environmental Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
Easy to use - easy to train.
I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007
Pros
It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.
Cons
A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.
Bruce
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2020
Biggest plus.
We keep the schedules of all our work orders in the system and gathering the reports weekly.
Pros
The software offers lots of options to list work orders to actually ending the job and collecting the data for payments
Cons
At times there are things that need extra help with and it can take awhile to get immediate help but they do pull through in the end.

Response from WorkWave
Hi Bruce - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied January 2020
Sam
Company size: 2-10 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2019
Disappointed in the business practices
Need a CRM for our sales team and was recommended this service by a digital document company. The service itself is not a CRM tool, however not being an expert in the field (made this clear with the sales rep) I was told it could work as an easy CRM. This would be our first CRM tool. They have you sign a contract then wait a week to train you on the software (I'm assuming this way there's a minimum of more than 3 days before you actually get to touch the software to see if it actually fits your needs). After one training course and starting another both myself and the trainer agreed this is not the proper software for our needs. No biggie, sometimes you don't know till you touch something. The problem is billing. They're trying to force me to pay the entirety of the year contract for a software both myself and multiple others in workwaves company agreed is a bad fit for our needs. They still haven't refunded prior payments and haven't officially let us out of the contract. It's been nearly two months and still waiting and they're still charging our card. We don't care that the software wasn't a fit (wish the sales rep would have told us this ahead of time, he tried to make it work but the software just isn't what we need). The problem is that although we all know it's a bad fit they're trying to say essentially, "yeah this won't help your business but we're still gonna charge you cuz we can haha, sucks to be you." I've used this exact verbage with them and they say they
Pros
Seems like there could be a decent use for this product in certain companies, just not for ours after getting to learn it a little bit
Cons
Was sold this product as a CRM which it is not. We have zero use for the product and have made that clear. Although their team is in agreement that their software doesn't fit our needs they are still trying to charge us and force our contract, thus the reason for the review ratings
Reasons for choosing WorkWave Service
Seemed like a smaller company and may have better customer service and more direct points of contact if needed. (I'm not the most computer savvy) Found out that was not the case the hard way.

Response from WorkWave
Hi Sam - Thank you for sharing your feedback with us, and we are sorry to hear that our solution did not meet your CRM needs. I understand our team has been working with you on a solution to this, and we look forward to a positive outcome.
Replied May 2019
Tim
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Why would you send me a review form at this time? My experience thus far is not even good
Great with the first salesperson - then he quit so then we had another sales person - then we signed the contract based on another salespersons work efforts (which was fine) Then a onboarding session that seemed all over the map -- Using the program I had glitches in the software -- I couldn't save the data I input and while I'm working --- there is no tech support to call to resolve quickly or I would have to put a work order in for the next day to be looked at which I see no point in doing especially while just trying to get the program up and running. Anyhoo still waiting on an onboarding agent to get with us but as of yet Nothing --- Plus why would your director of marketing send me a review at this time when we haven't even been to a point where we can use the product -- That's just another red flag on the management I see here. I have used smaller company software that wasn't a good fit for out operation so I went with your company because of your longevity and experience with small service businesses. Not really seeing how that's going to pay off for us at this time --- Anywhoo after the talking with [ Sensitive Content ] this morning I'm going to get on the service areas now to I can get to use this software and hopefully get the kinks worked out so we can use this software on a daily basis.
Pros
What I was sold about what it would do - The ability to make estimates the way in which we wish to do so - Time sheets digitally, QB integration, Field tech ability to use the software in the field.
Cons
Lack of communication thus far - No tech support when I actually have time to work on the program - The system is not set up for easy understanding while setting up the program to use it with out large amounts of time to sift through the PDF's -- There should be a set up program - step by step with a little explanation as to what your doing while setting it up
Reasons for choosing WorkWave Service
Longevity in the market -- Small field service oriented especially in our industry (external cleaning)

Response from WorkWave
Hi Tim - Thank you for your feedback, as it always helps us to continue to improve our platform and experience. We will pass this along to the team.
Replied December 2021
Dave
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
15 years of experience.
Frustrating.
Pros
I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.
Cons
Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.
Reasons for choosing WorkWave Service
Moved to workwave from Service CEO when they bought Service CEO.

Response from WorkWave
Hi Dave, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.
Replied November 2020
JOE
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
Has a lot of good features but.......
I currently wish I would have tried something else as it is obvious this product was not fully designed when we signed up. The good tech service and the fear of trying to integrate another system will keep us with WorkWave.
Pros
Most of the technical staff is great! We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues. The first video training offered today is a great idea. I believe this will be a major help.
Cons
With all the problems we have had I feel like you should be paying me some months to help you work out the glitches. It has taken 2 years to get things ironed out and we still have daily struggles

Response from WorkWave
Hi Joe, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities. We will be reviewing this issue with our team. However, we are so happy that you are finding success with WorkWave Service. We look forward to continuing our relationship with Water of Life.
Replied March 2021
Kelly
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
Service
Pros
Ease of operation. We like that it works hand and with quickbooks
Cons
That express will be facing out. We like the product and don't want to start over with another product

Response from WorkWave
Hi Kelly, Thank you for your review. We are so happy that you are finding success with WorkWave Service. We look forward to continuing our relationship with Falcon Pest Services!
Replied March 2021
Elyse
Company size: 11-50 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
User Friendly Scheduling Database
The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.
Pros
The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.
Cons
The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.
Reasons for choosing WorkWave Service
Liked the features better and was more friendly to QuickBooks
Reasons for switching to WorkWave Service
Q-Express is no longer supported, too old a program....

Response from WorkWave
Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied January 2020
Steve
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
Excellent Sytem
WorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area. The transition and migration from our old platform to WorkWave took some work but in the end we are very pleased to be using WorkWave and being part of the WorkWave family of customers.
Pros
We were one of the early adopters of WorkWave once we learned that there were no more updates to ServiceCEO. WorkWave is an excellent software platform to run our business. The product is an online solution that has proven to be very stable. One major benefit of WorkWave is that we can access the system from anywhere. Being an online solution to us means no more entire vacations ruined because our software has crashed locally. Another benefit of WorkWave is that it is very intuitive and easy to use. There is ample support documentation. Also, the WorkWave support staff has always been very knowledgeable and quick to resolve problems and answer questions.
Cons
In the past there has been some confusion regarding new enhanced platforms (Professional and Enterprise). We upgraded to the Professional platform to get additional reporting and communications capabilities. The additional features of the Professional version for us do not increase or automate some of our communications functions as we had hoped.

Response from WorkWave
Hi Steve - Thank you for the review! We are so happy you are having a positive experience with our company and are finding success with our solutions.
Replied June 2019
Melinda
Company size: 51-200 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
Magic Shred, Inc. Denton Texas
Overall a 10. Few glitches but have been solved. As stated earlier, I am currently in a work order that they are trying to fix on appointments already scheduled disappearing.
Pros
I like the fact that it schedules & optimizes my routes. Sometimes I go into the board and reschedule a few of the stops but nothing major. Currently I am on a work order with problems of appointments unscheduling.
Cons
It would be awesome if we could do all in one software. You do offer invoicing and accounting but in order to get payments from our clients, we have to go to a 3rd party billing and my owner is not willing to put that out there. We export to QuickBooks and then invoice which allows for a link that can press and enter their billing information right then.

Response from WorkWave
Hi Melinda - Thank you for the positive review! We are happy you are experiencing success with our solutions, and thank you for the feedback.
Replied June 2019
Spencer
Company size: 11-50 employees
Industry: Construction
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
Read the Reviews before you sign a contract.
We are so bogged down with this system. The word that our staff uses for the WWS system is it just feels clunky. Rather than making our life easy and more efficient we are feeling bogged down and spending more time. We expected a learning curve up front, but wow! All we have done is spend time and money on a software that is not fully developed. Shame on WWS for taking the investment of our time and money for their gain. This company should not be able to operate like this!
Pros
We used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.
Cons
All of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone not interview us in the beginning asking what our needs are and tailor our training to our business? Why have we got to this point just to find out the system is not built to manage estimates? The part that is most upsetting is after wasting hours of our staff's time and money on the software they will not let me out of our contract, and we are still getting charged for a product we are not using.
Reasons for switching to WorkWave Service
Our company used ServiceCEO for 9 years. Work wave told us CEO was not going to be supported in teh futre. We though that they would understand our software needs. After we made the switch we found Work wave employees are not familiar with ServiceCEO's features.

Response from WorkWave
Hi Spencer, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.
Replied November 2020
Gregory
Company size: 2-10 employees
Industry: Chemicals
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
September 2020
DO NOT USE THIS PROGRAM
They used to charge for every call to tech support but after complaints that was changed. Now tech support says just do this to fix it and then days later you get an invoice from someone else saying, oh by the way that’ll cost you money. They are terribly trained and the only customers that matter to them are the big guys. If you are medium or small you are chop liver.
Pros
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Cons
Everything is hidden in places you wouldn’t expect it. Learning it takes forever. They don’t adjust to modern life. Inputting customers you don’t even have enough space to put in long names or husbands and wives. You can’t search your customers intuitively or at all. The search functions bring up random answers that are counterintuitive. You can’t update the tables yourself. There are important, regulatory tables that you have to pay them $200 to update or be out of compliance with the county or state government. They are a racket. Simple functions that should just be buttons are hidden away so they can nickel and dime you to death. They seek you on how much easier it’ll be with their program, and once they have you then you discover it is only easier if you pay for 5 different upgrades. These upgrades each have something you need or want but they are bloated with things you don’t need so they can charge you more. Other issues are things like we have a scheduling lock feature that doesn’t always work but that isn’t importer enough to fix. Pathetic program.
Reasons for switching to WorkWave Service
It was a DOS based program I forget the name.

Response from WorkWave
Hi Gregory - We understand you have resolved this issue with our team. We are glad we were able to come to a mutually agreed upon resolution!
Replied September 2020
Anonymous
Company size: 1 employee
Time used: Less than 6 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
June 2019
Extremely Poor Business Practices
I will never do business with Work Wave again. Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees from that customer but doing the right, kind and decent thing. We in the service business who have the opportunity to look at their customer's in the eyes each appointment and can often see hurt, pain and sorrow & have the opportunity to be caring to them. In comparison to companies whose employees sit in an air-conditioned building, have meetings around tables talking about sales goals and marketing hype. But if it was not for WW's real customers out in trucks each day, trying to make a living against the odds in the snow and heat, WW would not be in business. So when one of us is hurting, WW should care.
Pros
I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.
Cons
Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have in our account is their tech support attempted to help me load my QB .csv customer file into WW. WW never offer any kind words of support or concern to me or my business partner during my interactions. Our answering service, MoneyPenny, gave us one year of FREE service. WOW! WW offered to delay three months of billing and extend the contract by three months. When my business partner was not recovering, as rapidly as the doctors had hoped, I again contacted WW and requested another extension of our contract and billing. We had zero funds coming into our company and mounting medical bills. The WW reps in two departments again offered neither options to me and nor kindness to me. When I read the new CEO's wonderful letter requesting ideas, I wrote to him requesting his review of this policy and offered the suggestion of one company with whom I do business. They reduced our monthly bill to $15.00/month to keep our account active. To the CEO's credit, he did respond to my letter and very nicely told me there would be no adjustment to their policy.

Response from WorkWave
Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.
Replied June 2019
Linda
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
AVOID THEM! THEY MISREPRESENTED THE PROGRAM FEATURES
HORRIBLE. See above.
Pros
They bought out my previous software (Service CEO), so I thought they would understand my history and needs. Unfortunately, they seem completely unfamiliar with ServiceCEO's features (asked for screenshots of how the program worked)
Cons
They (IT department and sales) gave me completely inaccurate information about the program features. I made it VERY clear before starting with them that they had the capability to calculate payroll as did my previous program. IT assured me that it did. I this confirmed with sales, and they assured me that it did. So I signed the yearly contract even though this is the ONLY scheduling software program (that I can find) that charges a yearly contract rather than month by month. During onboarding, I was learning how to figure payroll, and they apparently found out at the same time I did that the program does NOT figure payroll! It can't pay commission, it can't pay tips, it can't pay training pay, it can't pay vacation pay, it can't pay bonuses! How do you market a software program for service business that doesn't at the minimum even have the capability to pay tips!? The WORST part (after wasting $$s and 100s of hours on onboarding) is that they indicated they would let me out of my contract, BUT THEY KEEP CHARGING ME! They deleted my files but KEEP CHARGING ME! I am currently in a dispute with them and my credit card company.
Reasons for choosing WorkWave Service
I thought that since they bought out my previous scheduling software company, ServiceCEO, that they would understand my software needs. Unfortunately, they seem completely unfamiliar with ServiceCEO's features. (They asked to have screenshots of how different features worked!)
Reasons for switching to WorkWave Service
Only because support for ServiceCEO was ending. Otherwise, I would have stayed with them forever.

Response from WorkWave
Hi Linda, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.
Replied November 2020
Jared
Company size: 51-200 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
Horrible customer service
Very disappointed with every customer interaction
Pros
It works if you have a team of people to operate
Cons
It’s horribly expensive and they never talk to you unless to charge you
Reasons for choosing WorkWave Service
It came with a small business we purchased. Cannot get out of the contract
Reasons for switching to WorkWave Service
Easy to use and a lot less expensive and they respond quickly and professionally

Response from WorkWave
Hi Jared, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.
Replied March 2021
Hector
Company size: 2-10 employees
Industry: Individual & Family Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
Great software but needs time to develop more
I've tested quite a few different management systems and WorkWave is the one that solved my problems. Some things that worked out best for us is the dispatch visibility, Quickbooks integration, Vantiv credit card processing, the list of services, reporting, geolocating, custom zones, time tracking, and other features.
Pros
The visibility of our customers on the dispatch screen. I am able to see where my customers are located and optimize my routes accordingly. There's a lot of good functionalities and are very useful in getting my jobs done. The list of services is also a great feature because I am able to build in estimated durations, frequencies, and prices meaning that I don't have manually enter those details with each new job.
Cons
It really lacks streamlining, integrations, and customizations. Well, it does allow for customizations and integrations but they're not very flexible. I also can't upload my list of services which is painstaking when you have over 100 of them. We have a set price per every 100 square feet that range from 500 to 4500 on 5 different categories.

Response from WorkWave
Hi Hector- Thank you for the review and feedback. We are glad you are having a positive experience with our solutions, and your feedback enables us to continually improve our software.
Replied June 2019
Jeannie
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Growing pains
WorkWave allows my techs to do away with paper work orders, and update via their iPads in real time. It minimizes the need to call into service department because of accessibility.
Pros
Ease of Scheduling work orders; easy look up function; Resolving daily work orders and invoices is simple
Cons
Must complete work orders before looking up another account . Once you do so, basically must start over creating work order. Also, once a work order is closed, it's very difficult to go back and undo financial aspects of ticket
Reasons for choosing WorkWave Service
Ease of transition
Reasons for switching to WorkWave Service
Service CEO was being phased out by it's creator, and WorkWave was the new offering for replacement

Response from WorkWave
Hi Jeannie - Thanks for the review, we are so glad you are finding success with work orders and invoices, but are sorry to hear about your frustrating experience with completing work orders. We will be passing this feedback along to our product team!
Replied October 2019
Robin
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
Excellent Software For Pest Control Industry
Excellent customer service and ease of understanding options. My technicians are able to access their schedules per the mobile application and be more efficient in planning their day.
Pros
This software is very easy to understand. I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.
Cons
I would like the option of running a report of services per customer name.
Reasons for switching to WorkWave Service
I don't recall the exact reason why.

Response from WorkWave
Hi Robin - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied January 2020
Elyse
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
Best customizable software
It helps make everything organized so business can run efficiently.
Pros
We can suggest features and they do their best to accommodate your request. The customer service is prompt with all request. Everyone I have ever corresponded with has been nothing less than professional and courteous.
Cons
Sometimes there are glitches when there are software updates and undoes settings that you may have had in place.
Reasons for choosing WorkWave Service
Wanted to be able to have custom features.
Reasons for switching to WorkWave Service
Wanted to be able to have custom features.

Response from WorkWave
Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied January 2020
Edward
Company size: 2-10 employees
Industry: Facilities Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
overall services and options
I'm very happy with the overall experience with WW. in the beginning I had lots of problems that the service center was quick to help me with. as I grew to know the system it got easier and more obvious on how to resolve my own problems.
Pros
I chose WW because of the features. While slightly more expensive it can and has grown with what i utilize as I have grown in size.
Cons
NOt organic. Not all the features are simple to use and not obvious with how to use. Training and trial and error is part of getting to know and use the system.

Response from WorkWave
Hi Edward - Thank you for the review! We are glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied January 2020
Alegra
Company size: 11-50 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2020
WorkWave is GREAT.
WorkWave has been great. The customer service is AMAZING!
Pros
Our company changed our software platform to that is run by WorkWave. The education that they gave us during the transition was great.
Cons
When you first start learning the software it is a bit confusing because there are so many features in it.

Response from WorkWave
Hi Alegra - Thank you for the review, we are so glad you are finding success with our software!
Replied August 2020

Shaun D
Verified reviewer
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
Totally great interface as well as being able to combine a lot of back office in the filed now.
In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.
Pros
Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.
Cons
I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.
