--- title: "Xactimate Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Xactimate. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Xactimate is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/xactimate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Subcontractor Software](https://www.softwareadvice.com/construction/subcontractor-software-comparison/) / [Xactimate](https://www.softwareadvice.com/construction/xactimate-profile/) / Xactimate Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/xactimate-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/xactimate-profile/alternatives/) # Xactimate User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 4.0/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 23 reviews (36%) - 4 stars: 29 reviews (45%) - 3 stars: 5 reviews (8%) - 2 stars: 2 reviews (3%) - 1 star: 5 reviews (8%) ### Most mentioned pros - I'm able to access the software from anywhere, with all my projects stored in the cloud securely. - Very easy to organize the display of the finished reports so that the information we are trying to convey is obvious and simple to read. - Easy to add to mobile devices without very much guidance or effort. ### Most mentioned cons - Kind of confusing to use, takes some time to learn - You can use mobile on IPAD but that is not helpful for everyone. - In theory everything seemed pretty straightforward, but then we would have features that no longer worked, or jobs that we could not access using the updated version. And then we would have to call customer support and then entire process has taken 2-4 days in the past. ## Xactimate customer reviews Showing reviews 1-25 of 64 (page 1). ### Must have software when working with insurance carriers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides clear cut billing and helped increase my bottom line. #### Cons Very expensive and allows only 1 login at a time. --- ### Good estimating platform for insurance professionals. - Overall rating: 4/5 - Reviewer: J H. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive overall; the support is prompt and good. Billing can be confusing at times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of navigation; with basic training you can become proficient in a short period of time. Multiple areas of training are offered directly. #### Cons Cost. The software itself as well as add-ons can be cost prohibitive to sole proprietors and small businesses. Large vendors take advantage of discounts. #### Reasons for choosing Xactimate Industry standard for estimating is overwhelmingly done by this software. --- ### A helpful software at the time to create an estimate. - Overall rating: 4/5 - Reviewer: Jafet O. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The price of this software is low considering all the things you can perform with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Xactimate have a complete prices list that includes all trades required for the restoration industry and described in the CSI's 16 divisions in construction. #### Cons Xactimate needs to improve their takeoff tools in order to make the software more easy to use at the time of calculating quantities. --- ### Xactimate Review - Overall rating: 4/5 - Reviewer: Zoe M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this system has been good and bad. Now that I understand the system as a whole, it is much easier to navigate through. What bothers me the most about the software is this is slow and can take some time to figure out. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like how this software has everything you could ever need. This software holds a lot of valuable information in order to successfully scope a project. #### Cons From experience this system is not user friendly, and is over complicated for what it is. It is difficult to get the hang of, and difficult to train new employees on. The line items can be confusing, and the system is slow from time to time. #### Reasons for choosing Xactimate Xactimate is a industry standard software that has components that are unmatched. We have had much success using this software, I just wish it was easier to navigate and understand. --- ### Excellent Cloud-based Estimating Software! - Overall rating: 5/5 - Reviewer: Jordan F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Xactimate web-based software to write estimate for construction projects. I'm able to access the software from anywhere, with all my projects stored in the cloud securely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I need accurate estimating software to write repair scopes and Xactimate makes it easy. Fully functional estimating software that does great market research to ensure accurate pricing for construction work. The sketch tool for drawing floor plans, roofs, etc makes measuring super simple. #### Cons I would like to see additional line items available for certain projects. Overall I enjoy working with this software and see very few downsides. --- ### Long time Xactimate user - Overall rating: 4/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good overall. it does what we need it to do, it's the method that we are expected to present our estimates to insurance companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clean and easy to use. Very easy to organize the display of the finished reports so that the information we are trying to convey is obvious and simple to read. #### Cons It doesn't have some critical line items that would be useful as they're things that we frequently do. It would be good if there was some kind of discount for multiple licenses. Having to receive a code by email every time you want to sign in on a different device (home vs office) is tedious. --- ### Xactimate review - Overall rating: 4/5 - Reviewer: Jordan T. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to add to mobile devices without very much guidance or effort. #### Cons Constant freezing and photo captions and upload failures. Lack of notifications of new updates or added jobs. --- ### Great program - Overall rating: 5/5 - Reviewer: Kayla P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Xactimate has been a great software to use and easy to navigate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to write estimates and do floor plans and speak the same language with insurance companies #### Cons Nothing to complain about and very easy to use --- ### Xactimate Overall Review - Overall rating: 5/5 - Reviewer: Damian O. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall A+ experience with Xactimate. I wouldn't use anything else for writing my estimates. Professional, itemized, and works perfectly with the insurance world of estimating! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that xactimate give me the ability to have the insurance company pricing in any area I go for work. #### Cons Sometimes finding things in Xactimate can be tricky until you learn the system and the codes you will be using. Still sometimes there is an off the wall item you don't use and you may have a hard time finding it if you don't know exactly what it is called in xactimate --- ### Great once you get the hang - Overall rating: 4/5 - Reviewer: Elissa S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Was very useful in helping project managers #### Cons Kind of confusing to use, takes some time to learn --- ### 20 + years, product has gotten better, still some glitches and shuts down - Overall rating: 4/5 - Reviewer: Jim L. - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Sketch, generally friendly and very customizable (still needs work on some of its flexibility however) #### Cons You give me notices that calculations are not correct - but YOU as the program give me the calculations --- ### Property Restoration - Overall rating: 4/5 - Reviewer: Mary B. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Great up to date software that most insurance companies also work with. Easy to learn and allows you to use onsite and email within minutes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Too expensive but it is necessary to be accepted in the claims industry - Overall rating: 5/5 - Reviewer: Helena N. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Too many features that I need to learn how to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We can use any previous estimate to start a new one from another claim with the same damages. Prices are actualized. #### Cons Sometimes is hard to download the photos. Besides being a Public Adjuster, Im also a general contractor, but this program is too expensive for me to make monthly payments. Sometimes, for me is easier to hire an estimator than to use this program. I love to calculate and write estimates. --- ### A must have if you deal with insurance companies - Overall rating: 4/5 - Reviewer: Alina P. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its very useful. Worth its price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very easy to use, easy to access from anywhere: tablet, desktop, phone or online. Customer service is great and can help you out any time #### Cons not all line items easy to find. The software costs a lot. Can't say it doesn't worth it. The rest is okay --- ### Overall worth the time & money - Overall rating: 4/5 - Reviewer: Clarke C. - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Consistently updating prices bases on zip-code & since we work with insurance companies so much, having the same tool that adjusters use is super helpful. You can generate reports that correspond to what they have. #### Cons You have to go to training course to learn, it's very time consuming and expensive. Finding the right line item in the report is difficult, if your construction knowledge isn't vast. --- ### Great System - Overall rating: 5/5 - Reviewer: Corey S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great Product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use this daily for our roofing estimating. It really helps that it syncs with our local supply company and prices constantly update. #### Cons Price point was had to adjust at first. but if you really think about the time it saves you having do it all by hand. It is worth it. --- ### All in all just using it because it levels playing field with the insurance adjusters. - Overall rating: 4/5 - Reviewer: Aaron B. - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The multiple line items are great. They could 3xpand slightly in some areas but overall it's pretty comprehensive. #### Cons A major drawback would be the so called market rate. They go by contractor bids in an area. Some contractors have no clue how to bid a job so they in turn drive the rates down. --- ### Training and usage - Overall rating: 5/5 - Reviewer: Phil S. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Works well with someone with construction background. Very mouse driven and it has hot keyed entries when you are entering data #### Cons You need a background in building a property to work with it. It doesn’t have defaults corrections to keep you from building walls, etc that don’t make sense, cost too much --- ### A needed solution for Insurance claim work - Overall rating: 4/5 - Reviewer: Andre D. - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I would recommend it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software answers the mail when an insurance estimate is needed to get out in a format all can understand. #### Cons The software can be somewhat cumbersome to work with as a new user. Even as an experienced user will take some onsite training. --- ### Exceptional service for a fast pace business - Overall rating: 5/5 - Reviewer: Craif C. - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the concept of having a detailed plan when I need it and how I need it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to look at a prospective client and give them same day pricing with a great photo of there home. --- ### Easy to learn - Overall rating: 4/5 - Reviewer: Chad S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The overall program is very easy to learn. It has many features that allow you to clearly define the estimate. #### Cons The drawing of different types of rooves can be challenging to get right however with proper training the tool is amazing. --- ### Like it or not it is a must! - Overall rating: 3/5 - Reviewer: Lauren P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The ability to itemize scope down to the trade level and provide reports that are necessary. #### Cons Xactimate provides labor and material cost based on your geographic location however it does not include profit margins. This would be fine if most insurance carriers understood and accepted this however they pay our scopes based solely on Xactimate pricing of labor and materials and decline our O&P approximately 85% of the time. The amount of time spent in Xactimate, the costs associated and the skill level needed to use it efficiently should be accounted for. Xactimate can only be used in Windows which for MAC users, like myself, we have to purchase a separate computer or program to run. You can use mobile on IPAD but that is not helpful for everyone. --- ### Xactimate Review - Overall rating: 5/5 - Reviewer: Johnathan H. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The time it takes us to generate an estimate for a project has been cut in half. And moving to the web based version allows our team to work directly from the jobsite in real time instead of having to take pictures and measure rooms with a tape measure and take all the data back to the office to sketch out. Overall we really appreciate having access to this software and how well it works within our industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are now using Xactimate online and have recently learned that the newer iPhones with the Lidar would allow the estimator to draft an entire room in a fraction of the time that it used to take drawing it out by hand. This has become a real time savor for our business. #### Cons We have had some major issues when attempting system upgrades over the years. In theory everything seemed pretty straightforward, but then we would have features that no longer worked, or jobs that we could not access using the updated version. And then we would have to call customer support and then entire process has taken 2-4 days in the past. --- ### Good program, Simple yet sophisticated. - Overall rating: 4/5 - Reviewer: Erik H. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Xactimate is great for producing cost estimates contractors. I used it as a project manager under two GC's. As this was my first job doing this sort of work it was the first time using the program, but I found it was fairly easy to pick up. The search tool and descriptions helped me to find line items I otherwise might have forgotten to charge for. The sketching tool is great to help with dimensions and calculations (I did always have trouble w. stair cases for some reason though). Prices updated regularly and the print out is easy to read and understand for customers as well. Very straight forward and not confusing. Overall I'd recommend this product to any mitigation and restoration team and to contractors. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Ease of use, learning curve. Sketches are extremely helpful in calculating linear footages and areas (des take a little more to get good at) Prices update every month Simple, easy to understand print out summary of line items. A number of insurance companies use Xactimate so it was easy to discuss/ negotiate items in the estimates. #### Cons Did have some trouble getting sketches "just right", maybe some ease of use tools would be helpful for those of us not familiar w. CAD --- ### Estimating software with excellent functionality - Overall rating: 4/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Xactimate is easy to use on a variety of devices, whether online or on a desktop. It allows for accurate estimating for projects large and small. #### Cons There is a learning curve for the software in regards to estimating line items, as the line item names do not always line up logically. Additionally the sketch feature can be a little bit frustrating with more complicated building designs. However the use of a third party sketching program easily resolves this. ## More reviews [Next reviews](https://www.softwareadvice.com/construction/xactimate-profile/reviews/?page=2) --- Xactimate Reviews, Pros and Cons - 2026 Software Advice