8x8 Contact Center

RATING:

4.1

(37)

About 8x8 Contact Center

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.

8x8 Contact Center Pricing

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8x8 Contact Center Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for 8x8 Contact Center

1 - 5 of 35 Reviews

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

5

Reviewed July 2019

Best in class service, but they gouge you over time

PROS

The service is great, and the mobile app was best in class

CONS

We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.

Reason for choosing 8x8 Contact Center

We ultimately chose jive for pricing

Fabiano

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

8x8 Contact Center is a wise choice

So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.

PROS

We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer

CONS

Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!

Reason for choosing 8x8 Contact Center

It looked like a good investiment. No regrets, we were right about it.

Reasons for switching to 8x8 Contact Center

Because our legacy phone system was really old and we were looking for a better way to have users working from their home without the complication of using VPN routers.

Vendor Response

Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us!

Replied February 2024

JW

Telecommunications, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

This is a great product!

Excellent! This product is very good to work with.

PROS

Easy to use. Easy to use. Easy to figure out.

CONS

UCaaS Call Queue needs more features. Call Queue timeout. Other.

Reasons for switching to 8x8 Contact Center

Genesys abandoned the premise equipment.

Vendor Response

Thank you for your review! We're thrilled to hear about your positive experience so far and appreciate your enhancement suggestions as well!

Replied May 2024

Danny

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2021

Terrible Customer Service and They Won't Let You Cancel

I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this?

PROS

It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps.

CONS

Customer service was worse than horrible! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.

Reasons for switching to 8x8 Contact Center

InContact no longer served companies our size.

Vendor Response

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

Replied December 2021

Gerard

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

8x8 Contact center

PROS

Easy to use and user friendly. Easy to navigate.

Reasons for switching to 8x8 Contact Center

8x8 already purchase Fuze and it comes to end of life

Vendor Response

Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use.

Replied March 2024