--- title: "Ameyo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Ameyo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ameyo is a good fit for you!" source_url: "https://www.softwareadvice.com/contact-center/ameyo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / [Ameyo](https://www.softwareadvice.com/contact-center/ameyo-profile/) / Ameyo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/contact-center/ameyo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/contact-center/ameyo-profile/alternatives/) # Ameyo User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 100 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.8/5 - Value for money: 3.9/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 42 reviews (42%) - 4 stars: 39 reviews (39%) - 3 stars: 13 reviews (13%) - 2 stars: 4 reviews (4%) - 1 star: 2 reviews (2%) ### Most mentioned pros - I would rate it 10 on 10 as i am working in a prestigious institute and we are using this software for admission calling so Ameyo Calling Software has transformed our admission calling process! - Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. - It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level. ### Most mentioned cons - I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal. - The downtime and server issues on regular basis. - Taking too much time to fetch older report- ## Ameyo customer reviews Showing reviews 1-25 of 100 (page 1). ### Great solution for Call centers - Overall rating: 5/5 - Reviewer: Pedro L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It's indeed one of the best on the market #### Cons They should find more ways to use AI into their system --- ### Ameyo: Excellence in calling - Overall rating: 5/5 - Reviewer: Junaid A. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I've had an exceptionally positive experience with Ameyo calling software in admission calling. Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process. The following are the some key points which i like the most: • Efficient automation and call routing • Intuitive interface for easy adoption • Robust reporting and analytics • Seamless integration with existing CRM and databases #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would rate it 10 on 10 as i am working in a prestigious institute and we are using this software for admission calling so Ameyo Calling Software has transformed our admission calling process! Its cutting-edge technology, seamless integration, and user-friendly interface have significantly enhanced our enrollment management. #### Cons There are no cons but sometimes latency in call landing happens but that's so rare. --- ### Review on AMEYO Dialer and Omni Solution - Overall rating: 4/5 - Reviewer: Jeffrey M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used unspecified for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered The product help us in meeting our daily productivity thru the dialer capability #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Customizable, efficient, user-friendly and secured #### Cons Voice recording conversion and archival, IVR blasting --- ### Best dialer to connect customer and very easy to learn - Overall rating: 5/5 - Reviewer: Pooja D. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort #### Cons Nothing, all the featured are world class, once of the best dialer in calling industry --- ### Connect without Interruption - Overall rating: 5/5 - Reviewer: Vinoth D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network. #### Cons Sometimes it logout intermittently. --- ### Amazing Experience - Overall rating: 5/5 - Reviewer: Mohamed H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level. #### Cons Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed. --- ### Ameyo and Its benefits - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Cost and process friendly is the major reason #### Cons Connectivity is the only issue that we face #### Reasons for choosing Ameyo Cost and process friendly --- ### Efficient application - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered It’s one of the best application have used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ameyo application has good scalability and it’s user friendly #### Cons The pricing is on the high side for partners and it’s not static. --- ### A good software for call center, marketing and customer service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear. #### Cons Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime. --- ### you can work efficiently and more productive as well. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered increase of work productivity and less agent errors. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging. #### Cons Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls. --- ### Overall Feedback - Overall rating: 4/5 - Reviewer: Vipul K. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved. I will be raising the complaint soon for them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pricing, easy and quick deployement of the overall product. #### Cons The tool has been the same for years now, the user interface can be better. #### Reasons for choosing Ameyo Better pricing features and customize deployments --- ### Ameyo - used for a team of 10 employees - Overall rating: 3/5 - Reviewer: Sanjay K. - Verified reviewer: Yes - Industry: Plastics - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Integration team is helpful and good. Completed the project in given timeline once scope was approved. #### Cons Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications. --- ### Easy and Engaging - Overall rating: 4/5 - Reviewer: Vignesh G. - Verified reviewer: Yes - Industry: Automotive - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Its easy and friendly software to connect with customers #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers. #### Cons Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls --- ### Ameyo and SFDC Integration - Overall rating: 4/5 - Reviewer: Abhishek C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered So far so good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The user interface of ameyo is user friendly #### Cons Integration issues with SFDC. There are often issue arise out of nowhere with the integration --- ### Experience with Ameyo CRM Call Centre system - Overall rating: 4/5 - Reviewer: Davies K. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered The experience along the journey has been wholesome. The support is timely and flexible with suggested customizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its very easy to use and the support system is very efficient #### Cons The CRM fails to extract the details from the core banking system. --- ### Ameyo: Review - Overall rating: 5/5 - Reviewer: Tahir A. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management. #### Cons I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal. --- ### Appreciation For Ameyo - Overall rating: 4/5 - Reviewer: Rohan G. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Quick Responses to the users, very friendly and easy to use. #### Cons Please try to focus on the part of the report as it is not accurate sometimes. #### Reasons for choosing Ameyo Yes, Of course. --- ### Service - Overall rating: 4/5 - Reviewer: Anand B. - Verified reviewer: Yes - Industry: Online Media - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Its a good product if one can afford the pricing. Service needs to be more productive with being responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference. #### Cons Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease #### Reasons for switching to Ameyo Features and Salesforce integration --- ### A working, intuitive but expensive to maintain system - Overall rating: 4/5 - Reviewer: Tony S. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up #### Cons The pricing model is not friendly. So many hidden costs for perpetual customers --- ### An efficient Calling software - Overall rating: 4/5 - Reviewer: Kartik S. - Verified reviewer: Yes - Industry: Online Media - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered A great (and inexpensive) platform for managing customer callouts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services. #### Cons Cross platform integration sometimes becomes a challenge. --- ### Review - Overall rating: 4/5 - Reviewer: Nishant K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience is good but Support should still be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Feature Rich and 24*7 Costumer Support (L1 And L2) #### Cons Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough. --- ### Decent sowftware - Overall rating: 2/5 - Reviewer: Rohin G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The reporting structure is good.. also trying to understand other features too. #### Cons I am using Ameyo from the last 2-3 years, it used to be good but now it's gone down.. 1) Pathetic Support team 2) After a few updated of the browser, the software stops working 3) Raise the ticket then for resolution 2 people will call 4) Resolution takes weeks to resolve. --- ### Have witnessed a betterment, still a long way to go - Overall rating: 3/5 - Reviewer: Riddhesh S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business. #### Cons The new web based interface is too heavy to run on regular machines. --- ### Ameyo - Product and Support Review - Overall rating: 3/5 - Reviewer: Pushkar S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Just satisfactory #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Interface is neat Performance is good till now #### Cons 1. Lack of basic functionality 2. Trust deficit in data being received at Dialer 3. Immatured CM API 4. SLA breach on almost all support ticket There has been multiple to-and-fro 5. Lack of transparency/knowledge 6. #### Reasons for choosing Ameyo Demo showcased by Ameyo. #### Reasons for switching to Ameyo For one stop complete industry standard software with Advance functionality while retaining basic functionality --- ### Ameyo is yet to earn customer Loyalty! - Overall rating: 2/5 - Reviewer: Karan P. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Need better resolution rate(SLA) Lacks updating its clients about new features and pricing. I have always struggled for support and assistance! Much customer handling skills training needed to handle B2B customers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros user friendly #### Cons UI/UX ## More reviews [Next reviews](https://www.softwareadvice.com/contact-center/ameyo-profile/reviews/?page=2) --- Ameyo Reviews, Pros and Cons - 2026 Software Advice