Better than most and ahead of the curve!

I left the company using this service six months ago. I miss it already.

Pros

Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.

Cons

There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.

Video collaboration solutions

Pros

All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available.

Cons

Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser.

Easy enough

Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco

Pros

The ability to make conference calls with multiple customers has never been easier with any other system!

Helpful Calling Company

Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.

Pros

Easy to use for anyone.

Cons

There are some lines that don't connect with cisco, making the calls go automatically to a busy line.