# Cisco Unified Contact Center Express Software Reviews, Demo & Pricing - 2026 > Review of Cisco Unified Contact Center Express Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/contact-center/cisco-unified-contact-center-express-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Cisco Unified Contact Center Express Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Cisco Unified Contact Center Express 2026: Benefits, Features & Pricing Wondering if Cisco Unified Contact Center Express is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Cisco Unified Contact Center Express 4.4 [(5)](https://www.softwareadvice.com/contact-center/cisco-unified-contact-center-express-profile/#reviews) Pricing Pricing available upon request ### About Cisco Unified Contact Center Express Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management. Cisco Unified Contact Center Express enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers. This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability. Other features of the Cisco Unified Contact Center Express solution include carrier-class distributed fault tolerance and mission-critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance. Wondering if Cisco Unified Contact Center Express is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## Cisco Unified Contact Center Express User Interface ## Popular Cisco Unified Contact Center Express Alternatives Main Product Cisco Unified Contact Center Express 4.4 [(5)](https://www.softwareadvice.com/contact-center/cisco-unified-contact-center-express-profile/#reviews) Ratings Breakdown - 4.20Ease of use - 3.33Value for money - 4.0Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) 4.2 [(256)](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.06Value for money - 4.16Customer support - 4.33Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/) 4.3 [(47)](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.20Value for money - 4.03Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.58Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price ## Cisco Unified Contact Center Express Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cisco Unified Contact Center Express Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of Cisco Unified Contact Center Express Activity Dashboard Activity Monitoring Activity Tracking Alerts/Notifications API Automated Routing Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Reporting Call Routing Call Tracking Call Transfer Chat/Messaging Collaboration Tools Contact Management Customer Experience Management Customer History Data Import/Export Email Management Employee Scheduling File Sharing For Call Centers Group Messaging Interaction Tracking IVR Labor Forecasting Monitoring Multi-Channel Communication Multi-User Collaboration Performance Management Performance Metrics Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting/Analytics Third-Party Integrations ## Cisco Unified Contact Center Express User Reviews Overall Rating 4.4 Ratings Breakdown 5 40% 4 60% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 3.3 Customer support 4.0 Functionality 4.4 Have you used Cisco Unified Contact Center Express and would like to share your experience with others? VR Verified Reviewer Computer Software 501-1000 employees Used daily for less than 2 years Review source Reviewed May 2023 Feature-Rich 4 Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: This product seamlessly integrates with other Cisco products and solutions, such as Cisco Unified Communications Manager (CUCM), Cisco IP phones, and Cisco collaboration tools. Cons: Implementing and managing this product can be complex, especially for organizations without prior experience with Cisco contact center solutions. Read More JR Jacqueline R. 201-500 employees Used daily for less than 6 months Review source Reviewed June 2017 Better than most and ahead of the curve! 5 I left the company using this service six months ago. I miss it already. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda. Cons: There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future. Read More AB Aimee B. Computer Software 51-200 employees Used other for less than 2 years Review source Reviewed March 2018 Easy enough 4 Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco Ratings Breakdown 4 Ease of use 3 Functionality Pros: The ability to make conference calls with multiple customers has never been easier with any other system! Read More SR Shantanu R. Computer Software 501-1000 employees Used weekly for more than 2 years Review source Reviewed April 2018 Video collaboration solutions 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available. Cons: Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser. Read More Mc Megan c. Computer Software 1001-5000 employees Used daily for less than 6 months Review source Reviewed November 2016 Helpful Calling Company 4 Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: Easy to use for anyone. Cons: There are some lines that don't connect with cisco, making the calls go automatically to a busy line. Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Contact Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Cisco Unified Contact Center Express with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice