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Workforce management
Cisco Unified Contact Center Express User Reviews
OVERALL RATING
Showing 4 reviews
Jacqueline
Company size: 201-500 employees
Time used: Less than 6 months
June 2017
Better than most and ahead of the curve!
I left the company using this service six months ago. I miss it already.
Pros
Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.
Cons
There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.
Shantanu
Company size: 501-1,000 employees
Industry: Computer Software
Time used: More than 2 years
Review Source
April 2018
Video collaboration solutions
Pros
All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available.
Cons
Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser.
Aimee
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source
March 2018
Easy enough
Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco
Pros
The ability to make conference calls with multiple customers has never been easier with any other system!
Megan
Company size: 1,001-5,000 employees
Industry: Computer Software
Time used: Less than 6 months
November 2016
Helpful Calling Company
Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.
Pros
Easy to use for anyone.
Cons
There are some lines that don't connect with cisco, making the calls go automatically to a busy line.