Cisco Unified Contact Center Express Software

Cisco Unified Contact Center Express Software

About Cisco Unified Contact Center Express

Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management. Cisco Unified Contact Center Express enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers. This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactiv...

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Workforce management

Cisco Unified Contact Center Express User Reviews

OVERALL RATING

Showing 4 reviews

Jacqueline

Company size: 201-500 employees

Time used: Less than 6 months

5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2017

Better than most and ahead of the curve!

I left the company using this service six months ago. I miss it already.

Pros

Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.

Cons

There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.

Shantanu

Company size: 501-1,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

Video collaboration solutions

Pros

All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available.

Cons

Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser.

Aimee

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Functionality

out of 5

March 2018

Easy enough

Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco

Pros

The ability to make conference calls with multiple customers has never been easier with any other system!

Megan

Company size: 1,001-5,000 employees

Industry: Computer Software

Time used: Less than 6 months

5

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

November 2016

Helpful Calling Company

Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.

Pros

Easy to use for anyone.

Cons

There are some lines that don't connect with cisco, making the calls go automatically to a busy line.