# Cisco Unified Intelligent Contact Management Enterprise Software Reviews, Demo & Pricing - 2026 > Review of Cisco Unified Intelligent Contact Management Enterprise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/contact-center/cisco-unified-intelligent-contact-management-enterprise-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Cisco Unified Intelligent Contact Management Enterprise Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Cisco Unified Intelligent Contact Management Enterprise 2026: Benefits, Features & Pricing Wondering if Cisco Unified Intelligent Contact Management Enterprise is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Cisco Unified Intelligent Contact Management Enterprise 4.0 [(2)](https://www.softwareadvice.com/contact-center/cisco-unified-intelligent-contact-management-enterprise-profile/#reviews) Pricing Pricing available upon request ### About Cisco Unified Intelligent Contact Management Enterprise Cisco Unified Intelligent Contact Management Enterprise (Cisco Unified ICM) is a cloud-based contact management solution designed for midsize and large companies. It assists users in contact routing, network-to-desktop telephony integration and multi-channel contact management from within a unified solution. Cisco Unified ICM's contact routing feature allows calls to be cued and then routed to the appropriate resources to effectively handle customer inquiries. Multi-channel contact management allows customer service representatives to handle inquiries from various sources, such as telephone, email, real-time chat and social media using a single solution. Additionally, Cisco Unified ICM allows companies to integrate the contact center solution with third-party customer relationship management (CRM) systems. It performs a lookup in a customer database and makes routing decisions, where information from third-party CRM can help expand the data available to the agent, allowing that agent to help and guide the customers. With Cisco Unified ICM's reports and a custom dashboard to monitor contacts and activities, organizations can make informed decisions regarding contact h... andling procedures. Support is available via phone and email. Wondering if Cisco Unified Intelligent Contact Management Enterprise is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## Cisco Unified Intelligent Contact Management Enterprise User Interface ## Popular Cisco Unified Intelligent Contact Management Enterprise Alternatives Main Product Cisco Unified Intelligent Contact Management Enterprise 4.0 [(2)](https://www.softwareadvice.com/contact-center/cisco-unified-intelligent-contact-management-enterprise-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 5.0Value for money - 5.0Customer support - 3.0Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Cisco Unified Intelligent Contact Management Enterprise Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cisco Unified Intelligent Contact Management Enterprise Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of Cisco Unified Intelligent Contact Management Enterprise Contact Management CRM IVR ## Cisco Unified Intelligent Contact Management Enterprise User Reviews Overall Rating 4.0 Ratings Breakdown 5 50% 4 0% 3 50% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 5.0 Customer support 5.0 Functionality 3.0 Have you used Cisco Unified Intelligent Contact Management Enterprise and would like to share your experience with others? VR Verified Reviewer Telecommunications 501-1000 employees Used daily for less than 2 years Review source Reviewed January 2021 Does the job for a basic contact centre, however lacks other functions for it be useful 3 Did the job for our initial stage of the company. As I wasnt part of the implementation or purchase of this product, there could of been more options or addons that my company didnt want to spend on. Through the years there could of been functions that were introduced that we werent aware of. If this software is much cheaper in price compared to other high end software for contact centres, then this is a great start for those that require basic functions in a contact centre. Or maybe for contact centres that dont have strict targets Ratings Breakdown 4 Ease of use 1 Functionality Pros: It was basic to use at the time, fulfilled our business needs for a contact centre that required inbound and outbound calling with call recording. The real time adherence (CISCO Supervisor) was easy to use, this was implemented to CISCO UI which was good Cons: \-We had to use a separate software for call recording. This proved tricky as we had to match the call from this software's reporting with another to find the correct call metrics and recording -Implementing new IVR changes required an email to our vendor of which they made changes and took minimum of 2 days, this was quite challenging as we were a new business at the time and multiple decisions/changes were implemented -Dashboards we had another software which had data sent to. This resulted in a 5 second delay between our dashboard and what was actually happening. Probably not the best thing to happen in a contact centre where ideally we want everything live, especially when we have calls queueing and we dont know if they were picked up or not until 5 seconds later Read More EB Ethan B. Verified reviewer Automotive 2-10 employees Used weekly for less than 2 years Review source Reviewed August 2025 Cisco unified intelligent contact enterprise products review 5 Good afternoon if you only use Cisco unified intelligent contact enterprise products for your business Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I liked how I could manage my team through Cisco management enterprise as it was a way to connect my employees Cons: I did not like how it was only able to manage Cisco unified intelligent contact enterprise products. 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