# Intermedia Contact Center Software Reviews, Demo & Pricing - 2026 > Review of Intermedia Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Intermedia Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Intermedia Contact Center 2026: Benefits, Features & Pricing Wondering if Intermedia Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Intermedia Contact Center 4.0 [(2)](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/#reviews) Pricing Pricing available upon request ### About Intermedia Contact Center Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Wondering if Intermedia Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Intermedia Contact Center User Interface ## Popular Intermedia Contact Center Alternatives Main Product Intermedia Contact Center 4.0 [(2)](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 5.0Value for money - 4.0Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) 4.8 [(156)](https://www.softwareadvice.com/call-center/calltools-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.85Value for money - 4.82Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(391)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.52Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Intermedia Contact Center Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Intermedia Contact Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Intermedia Contact Center Activity Dashboard Activity Tracking Agent Interface AI Copilot AI Summarization Alerts/Escalation Alerts/Notifications API Auto-Dialer Automated Responses Automated Routing Automatic Call Distribution Autoresponders Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Scheduling Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Campaign Management Campaign Specific Caller ID Chatbot Chat/Messaging Collaboration Tools Computer Telephony Integration Conversation Intelligence Customer History Customizable Fields Customizable Reports Data Import/Export Data Security Email Management FCC Compliance Generative AI Inbound Call Center Inbox Management Interaction Tracking Key Performance Indicators Knowledge Base Management List Management Live Chat Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Data Sources Multiple Scripts Outbound Call Center Performance Management Phone Key Input Pre-recorded Messages Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Sentiment Analysis Service Level Agreement (SLA) Management SMS Messaging Social Media Integration Survey/Poll Management Surveys & Feedback Task Automation Text to Speech Third-Party Integrations Voice Customization Voice Mail Voice Recognition Workforce Management ## Intermedia Contact Center Integrations ServiceNow Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review authorize.net Integration rated undefined from -1 review Calabrio ONE Integration rated undefined from -1 review Adyen Integration rated undefined from -1 review See all 21 integrations ## Intermedia Contact Center User Reviews Overall Rating 4.0 Ratings Breakdown 5 0% 4 100% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 5.0 Customer support 4.0 Functionality 4.0 Have you used Intermedia Contact Center and would like to share your experience with others? AG Alicia G. Verified reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 2 years Review source Reviewed May 2025 Call Center Review 4 Overall, I am pleased with the Intermedia Contact Center, which is simple to use and simple to teach to the agents. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like how much information it gives you in real time, and that other agents can see if others are available, eliminating the possibility of too many agents taking a break at the same time. Cons: I don't like that calling out from the Contact Center icon is different from calling from the Calling icon. As an admin, I am able to find recordings from one but not the other. Reasons for switching to Intermedia Contact Center It did not offer a lot of features and had to use other programs to make up the difference. Read More VR Verified Reviewer Computer & Network Security 2-10 employees Used other for more than 2 years Review source Reviewed July 2020 it mostly works 4 sometimes you have to beat on it a little, because the installation options are not always clear. you can get it to work eventually, and after that, you're in pretty good shape. Ratings Breakdown 4 Ease of use 3 Customer support 4 Functionality Pros: it works reasonably well, after you beat it into submission. other than that, it behaves pretty well. Cons: the installation can be amusing at times. sometimes what you think you are installing, or the way you are installing it, is not always what you get. Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Intermedia Contact Center with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice