--- title: "LeadDesk Software Reviews, Demo & Pricing - 2026" description: "Review of LeadDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/contact-center/leaddesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / LeadDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # LeadDesk Review From €99/month Free trial 1 plan Wondering if LeadDesk is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview LeadDesk 4.8 [(13)](https://www.softwareadvice.com/contact-center/leaddesk-profile/#reviews) Pricing Starting at €99.00 per feature per month ### About LeadDesk LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place. LeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need. Whether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams. Wondering if LeadDesk is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## LeadDesk User Interface ## Popular LeadDesk Alternatives Main Product LeadDesk 4.8 [(13)](https://www.softwareadvice.com/contact-center/leaddesk-profile/#reviews) Ratings Breakdown - 4.69Ease of use - 4.69Value for money - 4.77Customer support - 4.54Functionality Pricing Starting at €99.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(330)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.73Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) 4.8 [(82)](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.82Customer support - 4.69Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [VICIdial](https://www.softwareadvice.com/call-center/vicidial-profile/) 4.7 [(266)](https://www.softwareadvice.com/call-center/vicidial-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.82Value for money - 4.55Customer support - 4.67Functionality Pricing Starting at $400.00 per month Get Price Alternative Product [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) 4.6 [(96)](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.59Value for money - 4.56Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price ## LeadDesk Pricing and Plans Starting price: €99.00 per month Free Trial Free Version Basic €99.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LeadDesk Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of LeadDesk Access Controls/Permissions Activity Tracking AI/Machine Learning Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Attendant Automated Routing Automatic Outbound Dialer Autoresponders Blended Call Center Calendar Management Callback Scheduling Call Conferencing Call Disposition Caller ID Call List Management Call Logging Call Queues Call Recording Call Reporting Call Routing Call Scheduling Call Screening Call Scripting Call Tracking Call Transfer Campaign Management Campaign Specific Caller ID Chatbot Chat/Messaging Collaboration Tools Communication Management Compliance Management Conferencing Configurable Workflow Contact Database Contact Management CRM Customer Communication Customer Database Customer History Customizable Branding Customizable Caller ID Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Management Data Security Email Management Email Templates Employee Directory Employee Management Feedback Management For Contact Centers For Sales Teams/Organizations Gamification Inbound Call Center Inbox Management Integrations Management Inventory Management Knowledge Base Management Lead Capture Lead Distribution Lead Management List Management Live Chat Manual Dialer Meeting Management Mobile Access Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Scripts Multiple User Accounts On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Management Performance Metrics Phone Key Input Power Dialer Predictive Dialer Pre-recorded Messages Preview Dialer Progressive Dialer Purchasing & Receiving Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduled Recording Search/Filter SIP Trunking SMS Messaging Social Media Integration SSL Security Support Ticket Management Surveys & Feedback Task Management Text to Speech Third-Party Integrations Unified Communications Virtual Call Center Voice Customization Voice Mail VoIP VoIP Connection Website Integration Widgets Workflow Management Workforce Management ## LeadDesk Integrations Zendesk Suite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Giosg Integration rated undefined from -1 review SalesScreen Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Microsoft Power Automate Integration rated undefined from -1 review See all 10 integrations ## LeadDesk User Reviews ## LeadDesk customer ratings - Overall rating: 4.8/5 - Total reviews: 13 ### Rating distribution - 5 stars: 11 reviews (85%) - 4 stars: 2 reviews (15%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- Have you used LeadDesk and would like to share your experience with others? ### My LeadDesk way - Overall rating: 5/5 - Reviewer: Stella M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am very happy to use it! I use it every working day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast accessibility. Soft layout with easy-to-look-at features. #### Cons No real good way to treat me returning to customers, and to notify me about it. --- ### Prisicla perrin - Overall rating: 5/5 - Reviewer: Priscila P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fue muy sencillo entenderlo. Lo más complejo es la agenda cuando hay diferencias de horario #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rapido, sencillo de entender. Posibilidades #### Cons Letras pequeñas, varios contactos de la cartera que no existe --- ### Call Center solution - Overall rating: 4/5 - Reviewer: Markus H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our team contacts physiotherapists and tries to schedule a meeting for our salesman #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It´s easy to use, especially the address import #### Cons Nothing, everything works fine. Even the support is working --- ### Simple, fast and great functionalty - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs. #### Cons I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data. #### Vendor response Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020. Replied December 2019 --- ### Jere Jarvi - Overall rating: 5/5 - Reviewer: Jere J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall experience is 9/10 look the cons section for info #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use. #### Cons callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere --- ### Super easy to use and great customer care - Overall rating: 5/5 - Reviewer: Simab G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns. #### Cons The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use. #### Reasons for switching to LeadDesk Satisfied with the switch - much cheaper and easier to use --- ### Easy and efficient solution for contact centers - Overall rating: 5/5 - Reviewer: Ivar S. - Verified reviewer: Yes - Industry: Newspapers - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance. #### Cons I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better. #### Reasons for switching to LeadDesk We needed something new and better. --- ### Simple and reliable solution - Overall rating: 5/5 - Reviewer: Phiel Daniel H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Overall its a good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns. #### Cons The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize. #### Vendor response Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team? All the best, Sebastian from LeadDesk Replied June 2021 --- ### One of the best platform for tele-marketing - Overall rating: 5/5 - Reviewer: Vishaw D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is a great platform for sales and marketing. With the help of its auto dialer feature, the user can call more customers, which is helpful in increasing productivity. #### Cons All its features are awesome, but I think its mobile functionality needs to be improved further. --- ### LeadDesk Simply To Use - Overall rating: 4/5 - Reviewer: Jari-Pekka T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall really great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and call quality. On the other hand fast to log in and handle. #### Cons Sometimes comes up call routing errors. No any other issues. #### Vendor response Hi Jari-Pekka. Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience. I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out. 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