--- title: "Luware Nimbus Software Reviews, Demo & Pricing - 2026" description: "Review of Luware Nimbus Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/contact-center/luware-nimbus-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Luware Nimbus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Luware Nimbus Review From CHF75 Free trial 1 plan Wondering if Luware Nimbus is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Luware Nimbus 4.4 [(7)](https://www.softwareadvice.com/contact-center/luware-nimbus-profile/#reviews) Pricing Pricing available upon request ### About Luware Nimbus Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights—all natively within Microsoft Teams. Wondering if Luware Nimbus is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## Luware Nimbus User Interface ## Popular Luware Nimbus Alternatives Main Product Luware Nimbus 4.4 [(7)](https://www.softwareadvice.com/contact-center/luware-nimbus-profile/#reviews) Ratings Breakdown - 4.14Ease of use - 4.29Value for money - 4.29Customer support - 3.86Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18807)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## Luware Nimbus Pricing and Plans Starting price: CHF75.00 Free Trial Free Version Luware Nimbus Contact Center CHF75.00 per user No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Luware Nimbus Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of Luware Nimbus API Automated Routing Call Center Management Call Reporting Call Routing Call Transfer Collaboration Tools CRM Dashboard Interaction Tracking Multi-Channel Communication Performance Management Real-Time Monitoring Real-Time Reporting Reporting/Analytics Third-Party Integrations ## Luware Nimbus Integrations Jira Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Dynamics 365 Customer Service Integration rated undefined from -1 review See all 10 integrations ## Luware Nimbus User Reviews ## Luware Nimbus customer ratings - Overall rating: 4.4/5 - Total reviews: 7 ### Rating distribution - 5 stars: 3 reviews (43%) - 4 stars: 4 reviews (57%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 3.9/5 --- Have you used Luware Nimbus and would like to share your experience with others? ### Easy and powerful tool to use - Overall rating: 4/5 - Reviewer: Alexis H. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I have only been working with nimbus for a few months, but was immediately able to create rather elaborate workflows and the customer support is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that it is very easy to build workflows, the fact that the Luware team is very dynamic and supportive and the fact that interesting and original new functionalities are constantly being offered. #### Cons A few little things that can (and will be improved in the workflow editor. --- ### Eine SaaS Lösung wie man sie sich wünscht - Overall rating: 4/5 - Reviewer: Joerg B. - Verified reviewer: Yes - Industry: Food Production - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Kein aufdringlicher Service, klare Onboarding Anweisungen, gute Schulung und schnelles Go live. Des Weiteren wird man über Neuerungen auf dem Laufenden gehalten. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Es ist einfach zu bedienen und erfordert wenig administrative Aufwand. Eine SaaS Lösung, wie man sich sie wünscht. #### Cons Es ist nicht einfach individuelle Anpassungen am Produkt durchzuführen. Manchmal muss man seine eigenen Prozesse anpassen anstatt das Produkt. #### Reasons for choosing Luware Nimbus Weil es ein Schweizer Produkt ist und bereits gute Referenzen aufweisen konnte #### Reasons for switching to Luware Nimbus Cloud Migration und Cloud only Strategie. --- ### Nimbus configurin - Overall rating: 4/5 - Reviewer: Guillermo G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy integration with Teams and its support #### Cons onboarding sessions with customer need coordination and sometimes facing issues to be resolved with OP team --- ### Danke Euch für den tollen Event - Overall rating: 4/5 - Reviewer: Severin H. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Guter Austausch und auf Wünsche wird eingegangen. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Das ganze Team das dahintersteckt. Komplett Integration in Teams und die stetige Weiterentwicklung #### Cons Fehler und das wir leider auf gewisse wichtige Features lange warten mussten #### Reasons for switching to Luware Nimbus Ablösung von Skype zu Teams. Skype ist 2025 EOL --- ### Luware Nimbus - Overall rating: 5/5 - Reviewer: Rocco C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to Install and to configure, the Customer Success people is really well skilled #### Cons The recording part is a bit complicate to install --- ### Alles das was Teams nicht hat - Overall rating: 5/5 - Reviewer: Peter K. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Nimbus bringt eine fülle von Funktionen welche in MS Teams schlichtweg nicht vorhanden sind, darunter einfach IVRs, Verzweigungen und ein gutes Öffnungszeitenhandling. Am wichtigsten jedoch ist die PowerAutomate Integration mittels derer nahezu alles möglich ist. #### Cons Die Oberfläche zur Einstellung der Workflows hat noch einiges an Verbesserungspotenzial und es gibt hin und wieder Bugs, welche in der Behebung teils Monate bedürfen. #### Reasons for choosing Luware Nimbus PowerAutomate Intgration --- ### VP Unified communications - Overall rating: 5/5 - Reviewer: Golan E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team provides very high level of support #### Cons The product meets our customer's needs. --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended Contact Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **4** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **3** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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