As I mentioned above, PlayVox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of.

PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards dynamic to our workflows and communication channels. Because it is so simple to use, we were able to ramp up our season quality assurance team within hours and then let them get to it. The insights we get from PlayVox also provide us with very valuable information that will help us improve our training for the next season. We are able to quickly see where our team members struggle so that we can increase our emphasis in those areas when we ramp up for the new year.

The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world.

I evaluate CS agents' monthly performance. It's good to see overall performance over a period of time.

It's easy to use once you understand how to set up scorecards and use them.

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser. I would like to customize Playvox more to my needs. I wrote to the dev team once, but it was submitted as a feedback idea/suggestion. Not something that can be implemented right away.

It is very accurate and I thing there is no mistake happened with me

I think this program is very good but some times I feel that is not fair in total score

It was less hassle when submitting leave applications and schedule management.

It's the schedule notification for me, it keeps you updated 5 minutes before your scheduled break. It also lets you know when to come back which makes work much easier and more disciplined.

Agents don't have the option to check timestamps on the number of minutes or hours they have worked.

Managed to get rid of spreadsheets Easily provide and track feedback to agents Adapt scorecards to measure not only quality but also performance

It is very user friendly, both for teamleaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level!


They have not yet managed to integrate the information from each of their modules into one big dashboard. It is necessary to go manually to each of the modules to get the full picture of each agent Their reporting is still quite basic, it is not possible to get many insights.

I'm glad that we use Playvox specially on reviewing our interactions with our customers. It provide detailed answer on what we need to improve as a call center agent.

Easy to navigate and user friendly application. Playvox is the tool that we used specially on reviewing our interactions with our customer. It provide important details in every interaction that we have.

I don't have any problem using Playvox since it is user friendly, easy to use. We can review or check our interactions with our customer.

I can not complain in a general way for me and my colleagues it is satisfactory.

It is a very interesting application, in terms of team and individual evaluations, it is easy to use and the experience in training and evaluation forms is wonderful.

It should be a little more intuitive. To facilitate the search of all its functions.

It is great and easy to use. We use it as a tool for monitoring client phone calls and providing feedback to employees. It makes everything easier since everything is organized.

I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time.

None, everything is great and easy to access.

Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.

This software is easy to use and easy to customize. Also includes some native reporting built into it.

In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.

This software is perfect and lovely to use this has been my daily basis at work.

I really love its feature where you can review and see your work performance that you have showcase to you business company.

Playvox is perfect and all of the feature that I’m looking for it is helpful, so I don’t see anything that needs to improve.

Playvox is a great tool for calibration and coaching agents. its detailed report breaks down all areas and we can easily identifies areas of opportunity for agent.

PlayVox is a great tool for auditing agents interactions with customers. With Plavox we are able to audit Phone, Ticket or Chat interactions. Once An audit is complete for an agent PlayVox will send a notification to the agent as it relates to the score and agent can either sign off or dispute audit. Its reporting feature allows us to identify areas of improvement for agent and assist with coaching and developing agent

There is nothing about PlayVox that I dislike, Its easy to use and capture all that is needed

I think Playvox was a great tool that greatly assisted our agents with the knowledge and information needed to excel within their positions. It was also great to be able to post on a community space where we could give encouragement to the team.

I love the search feature where agents could type keywords and bring up different sources that involved that keyword for user friendly access.

I wish there were more restrictions for the agents such as posting without approval etc.

Playvox is a powerful tool for monitoring agents and adjusting their skills to meet the company requirements and also it's easy to use as an agent and as an administrator.

Playvox is perfect but needs a guide for each page and how does the page works as some pages is difficult to understand and how to use for that I had to ask their support to help me. Instead they can put a simple guide for each role.

We're using Playvox for submitting our evaluation, coaching, calibration, etc. so it been easy to track the performance for each one in our company, and all of the data are compiled.

Easy prosses, easy to use, the most feature I would recommend.

nothing missed all are covered, mostly what you need will be compiled in one page

overall best experience

the best thing is that when we receive an evaluation, an attached email is sent

everything is fine . nothing is upgradeable

It is easy to use for both management and agent

I love how it is user friendly and easy to manage

I have no negative feedbacks. The product is good

Overall I would say it has been quite a good experience as I have not come across any issues whatsoever with using playvox. Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.

For me as a user in foodpanda I like the fact that the evaluations we get are easy to read. The interface is very user friendly and very easy to learn.

The fact that there are not too many options or varieties to the interface. While it is easy to use we have to visit too many different tabs for a query. Some people, like me, prefer a more complex interface so that we have more room to explore the whole thing.

Overall its the best software to use..!!

The most important thing is that it really helps us to Aline our stats.

It hangs sometimes..!! While auditing .

Overall best and easy to use software with beautiful interference

Its beautiful Interference and durability with lots of features

Just lilbit slow and have some bugs but can be better in future

highly recommend, my supervisors easily review my work, provide attention to detail notes on my completed tasks and allow me to prove my point or sign and approve their grade.

This software is amazing! There is so much you can do with this software, it is nice that you can select options, and easily navigate through the system.

there is nothing I would change about this product, honestly it is flawless, smooth, and efficient

Best tool for my job department

Filtration helps me finding any demanded information

From my point of view I don't face any issues

It helps on understanding bottom and top performer agents,knowing what are the issues and gathering reporting from it by verticals.

I like that I can track whatever interactions I want to check by contact reasons,users and etc.

I do not like that there are some scorecard questions which may be chosen automatically but I have to chose manually.

With this software I can improve my performance by following my metrics.

Sometimes it takes time to update some data.

Great experience! I enjoy it alot!

The most I like about is that the interface allows checking all details about the QA process, that is very helpful in order to detect improving areas.

The overall QA score could be more detailed in order to detect improving areas in all QA scores already got.

It is a very easy tool to use and very clear.

The overall team quality not showing in a view.