# Servetel Software Reviews, Demo & Pricing - 2026 > Review of Servetel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/contact-center/servetel-cloud-call-center-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Servetel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Servetel 2026: Benefits, Features & Pricing Wondering if Servetel is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Servetel 3.4 [(5)](https://www.softwareadvice.com/contact-center/servetel-cloud-call-center-profile/#reviews) Pricing Pricing available upon request ### About Servetel Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including: \-Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. \-Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. \-API Connect: A unique communication API suite to assist communication needs for mobile and web applications. \-Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey. Wondering if Servetel is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Servetel User Interface ## Popular Servetel Alternatives Main Product Servetel 3.4 [(5)](https://www.softwareadvice.com/contact-center/servetel-cloud-call-center-profile/#reviews) Ratings Breakdown - 3.60Ease of use - 3.20Value for money - 3.0Customer support - 3.40Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.58Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) 4.2 [(257)](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.06Value for money - 4.17Customer support - 4.33Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) 4.9 [(104)](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.69Value for money - 4.87Customer support - 4.71Functionality Pricing Starting at $25.00 per month Get Price ## Servetel Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Servetel Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Servetel Activity Dashboard Alerts/Notifications API Automated Responses Automatic Call Distribution Call Center Management Call List Management Call Reporting Call Tracking Call Transfer Campaign Management Campaign Planning Chat/Messaging Communication Management Employee Scheduling Engagement Tracking For Call Centers Inbound Call Center Labor Forecasting Live Chat Manual Dialer Mass Texting Message Personalization Mobile Coupons Monitoring Multi-Campaign Multi-Channel Communication Multiple Scripts Outbound Call Center Performance Metrics Phone Key Input Polls/Voting Real-Time Analytics Real-Time Monitoring Reporting & Statistics Ring Groups Scheduled Messaging SMS Marketing Survey/Poll Management Text to Speech Third-Party Integrations Voice Customization ## Servetel Integrations Zoho CRM Integration rated undefined from -1 review ## Servetel User Reviews Overall Rating 3.4 Ratings Breakdown 5 40% 4 20% 3 0% 2 20% 1 20% Secondary Ratings Ease of Use 3.6 Value for money 3.2 Customer support 3.0 Functionality 3.4 Have you used Servetel and would like to share your experience with others? IS Ishaan S. Verified reviewer Recreational Facilities and Services 51-200 employees Used daily for less than 2 years Review source Reviewed November 2023 Effective Solutions 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I have been using Servetel's contact center solution for over a year. It has been a very wholesome experience till now. The features provided with the solution are handy and have helped us increase our business efficiency. The good part is every feature in their tool can be used provided you wish to utilize it. The account managers are accommodating and describe each step very clearly. Cons: The updates are delayed, if we could get more business-centric feature releases that would be great. Not complaining as they already provide multiple features. Read More MS Manoj Kumar S. Verified reviewer Electrical/ Electronic Manufacturing 11-50 employees Used daily for less than 12 months Review source Reviewed August 2023 Easy to Use Product & Good Support 5 As per their reputation, I would recommend Servetel for calling solutions. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Fast with their responses when it comes to support. Cons: Nothing as such however sometimes a few minor bugs cause operational issues but that gets resolved on time. Read More AC Abhishek C. Verified reviewer Banking 2-10 employees Used daily for more than 2 years Review source Reviewed December 2023 Unprofessional Team 2 Beware of the 'new' Servetel. It is extremely unprofessional. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately it is easy for us to switch, and we did that immediately. But it left a very bitter taste nevertheless. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: Reasonable features. Nothing extraordinary though Cons: Extremely unprofessional team. They can increase prices by 5-10 times and disconnect services even if you have paid plan running. Reasons for choosing Servetel It was the cheapest service at the time. But currently it is the most expensive hosted PBX. Reasons for switching to Servetel Knowlarity also increased its prices in 2019. But they did it far more professionally compared to Servetel Read More RR Raju R. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for less than 6 months Review source Reviewed April 2020 IVR by Servetel - what you see is what you get 4 Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Ease of use and implementation. The product was very use to implementation and it's also easy to use. Cons: I havent found anything that's a show stopper as of now. Reasons for choosing Servetel Priced competetively while features remain the same. Vendor Response We are happy to serve you! Replied April 2020 Read More LR Lakshmi R. Verified reviewer Education Management 2-10 employees Used daily for free trial Review source Reviewed October 2022 Disappointed !!!!Very Unprofessional 1 Terrible support, No response when youw nat to discontinue. Wont recommend it to any company, incase if you don't want to go ahead after trial they wont care to respond to even your calls!!! Very very unprofessional.... Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing at all . Terrible network ,terrible service. Cons: Worst response from the team after taking our money. We have only used their product for trial period they needed half payment for that . WE requested for discontinuing the services ,its been a month. They have stopped responding !!!!WE need a refund !! 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