Stack8 are very easy to do business with and we have after we bought SMACS used them for other services as well, such as setup of CER for our Americas market.

Very easy to use and also quite easy to setup.

There could be more options to define modifications to various values that derives from Communication Manager. Ate the moment we'll make due with the standard values.

Customer support is very good and very fast.

Very easy to manage the phones and Jabber implementations , move the phones between different locations and make them common phones. With SNR config and some UCCX options its one global management solution. Easy and clean interface.Good Auditing ,change logs and user admin restrictions per sites and locations. With latest Microsoft integration very easy to migrate and manage microsoft teams accounts and users. Easy Software upgrades.

Just one i'm always was asking for some kind of CDR logging and tools included in the product.

great support

it's great for simple changes support very helpful

doesn't support hunt group changes won't allow a device pool to be used on several sites - we have campus environment and this has caused some pain training is only by videos, there isn't any written training docs so i had to create on my own

Great, the provisioning works quickly and efficiently. The reporting section is worth it's weight in gold and is fully customizable which I love. The support team for the product is top notch.

The 360 view is great and the use of tiles makes it a snap to implement new devices.

There can be more then one way to provision devices and sometimes I find that Smacs doesn't take full advantage of that. I would also like it to integrate more with other Cisco products like Quality Management so I can use it as an end to end call center provisioning tool.

Friendly, flexible, affordable, competent. I have nothing but positive things to say about this team.

Fast, easy to learn, with very few bugs. It was quick to implement, and it is very affordable. SMACS is a game-changer for any UC environment.

I would love to have CDR management built in, which I understand is coming very soon.

Our internal teams using SMACS are happy with the improvement on the Unified Communications user device management improvement and with the reduction in time to provision new devices.

Friendly user interface reduce the need for underlying system knowledge which allowed us to extend Unified Communications device administration to site administrator. Furthermore, SMACS centralized number plan management is a must in order to speed-up end users request resolution.

More granular access privileges in order to breakdown further what each team or individual can do within the system once access has been granted.

We drastically decreased our number of human errors and simplified provisioning.

Product very easy to use and integration was made easy due to the fact the Stack8 customized the product to our environment and our needs.

Our business processes are quite complicated, so it's our bad, not the product.

Very good, easy to work with and professional.

easy to upgrade and performed changes. software always loads and rarely has issues.

adding DID to the block, no way to view until the change fails.

Ability for junior analysts to perform MAC's without knowing too much about CUCM.

Depending on the changes being made sometimes we still need to access CUCM to adjust parameters in order to complete the MAC.

We do a lot of business with stack 8 : -Implementing new call center sofware to all our call center. -Implenting new stores with unified communications technology

Hello, First of all, stack 8 is not a software but a company that manage unified communications technology. they have been very helpfull to us. They always help us with whatever problem that we throw at them. I will recommend this company to anyone. They are very professional . Rgds, Yasin

No, nothing to improve, stack 8 have always respond efficiently to our needs so far.

Everyone at S8 was super nice, and available. I worked with a dev for a long while and we got along like old pals. The PM on the project was super nice and approachable too. Pretty much everyone was really great to work with!!

the app that S8 coded for us worked for what we needed it to do. It wasn't the fanciest and it errored out here and there, but it functioned and I was satisfied with it. :)

there were dependancies on this app which broke our app without any error handling and it should not have done that. Like versions of the browsers changed, and broke the app. Not ideal.

Overall Stack8 has saved us time when onboarding new users, and anytime we need to make changes.

The ability to access multiple UC options in one UI is a time saver.

The onboarding process was a little complicated, and required more than the initial few sessions discussed during the POC.

From start to finish this has been a great experience and continues to be.

I like being able to go to one place for most user changes. Still have a lot to learn as time permits.

Still learning the AD and Unity connection for Voice Mails try to figure out if it is something on my end or something not doing what its supposed to. Like I said still learning and have had less time than hoped for to really dig in.