# Vocalcom Salesforce Edition Software Reviews, Demo & Pricing - 2026 > Review of Vocalcom Salesforce Edition Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/contact-center/vocalcom-salesforce-edition-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Vocalcom Salesforce Edition Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Vocalcom Salesforce Edition 2026: Benefits, Features & Pricing Wondering if Vocalcom Salesforce Edition is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Vocalcom Salesforce Edition 4.0 [(1)](https://www.softwareadvice.com/contact-center/vocalcom-salesforce-edition-profile/#reviews) Pricing Pricing available upon request ### About Vocalcom Salesforce Edition Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immediate and real-time access to a customer's entire history of interactions all on one screen. Incoming calls can be routed based on Salesforce data, and users can also prioritize calls from key contacts to help improve customer satisfaction and handling time. The software also allows agents to avoid having to ask customers to repeat basic information. Further features users are provided with are; smart outbound dialer, reporting & analytics and omnichannel customer service. Wondering if Vocalcom Salesforce Edition is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Vocalcom Salesforce Edition User Interface ## Popular Vocalcom Salesforce Edition Alternatives Main Product Vocalcom Salesforce Edition 4.0 [(1)](https://www.softwareadvice.com/contact-center/vocalcom-salesforce-edition-profile/#reviews) Ratings Breakdown - 4.0Ease of use - Value for money - 5.0Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.58Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $40.00 per month Get Price ## Vocalcom Salesforce Edition Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Vocalcom Salesforce Edition Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Vocalcom Salesforce Edition Call Routing Multi-Channel Communication Real-Time Reporting ## Vocalcom Salesforce Edition User Reviews Overall Rating 4.0 Ratings Breakdown 5 0% 4 100% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Customer support 5.0 Functionality 4.0 Have you used Vocalcom Salesforce Edition and would like to share your experience with others? ID Ivan D. Verified reviewer Oil & Energy 201-500 employees Used daily for less than 2 years Review source Reviewed January 2022 Good solution that adds value and integrates voice into Salesforce 4 Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Integration with Salesforce Features set Tailor made IVR Cons: Integration with existing Telco architecture has been longer than expected. Reasons for switching to Vocalcom Salesforce Edition Costs, ease of use, functional coverage Read More Showing 1 - 1 of 1 Reviews ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **102** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **102** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **22** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times Stuck Between Options? Our experts can help you compare Vocalcom Salesforce Edition with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice