--- title: "Zoom Contact Center Software Reviews, Demo & Pricing - 2026" description: "Review of Zoom Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Zoom Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Zoom Contact Center Review Wondering if Zoom Contact Center is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Zoom Contact Center 5.0 [(1)](https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/#reviews) Pricing Pricing available upon request ### About Zoom Contact Center Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom. Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. Do you work for Zoom Contact Center? [Manage this product listing](https://www.g2.com/products/zoom-contact-center/claim_requests/new?auto=true) Wondering if Zoom Contact Center is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## Zoom Contact Center User Interface ## Popular Zoom Contact Center Alternatives Main Product Zoom Contact Center 5.0 [(1)](https://www.softwareadvice.com/contact-center/zoom-contact-center-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(892)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1006)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4094)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(338)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.70Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price ## Zoom Contact Center Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zoom Contact Center Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of Zoom Contact Center Automated Routing IVR Multi-Channel Communication ## Zoom Contact Center User Reviews ## Zoom Contact Center customer ratings - Overall rating: 5/5 - Total reviews: 1 ### Rating distribution - 5 stars: 1 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- Have you used Zoom Contact Center and would like to share your experience with others? ### Perfect Solution for Customer Centric Businesses - Overall rating: 5/5 - Reviewer: Humashankar V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my view has been overwhelmingly positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ability to provide a seamless and integrated customer experience across multiple channels, mainly its interface and easy setup #### Cons Some features require more time to master --- Showing 1 - 1 of 1 Reviews ## Other Top Recommended Contact Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **13** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **8** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **9** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Zoom Contact Center with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice