--- title: "SentinelOne Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SentinelOne. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SentinelOne is a good fit for you!" source_url: "https://www.softwareadvice.com/container-security/sentinelone-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Endpoint Protection Software](https://www.softwareadvice.com/category/4777-endpoint-protection/) / [SentinelOne](https://www.softwareadvice.com/container-security/sentinelone-profile/) / SentinelOne Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/container-security/sentinelone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/container-security/sentinelone-profile/alternatives/) # SentinelOne User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 116 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 97 reviews (84%) - 4 stars: 16 reviews (14%) - 3 stars: 3 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We have found it is much better at threat detection and stopping malware before it spreads. - It gives us strong protection with minimal effort, and once we got used to the interface, it became a key part of our cybersecurity stack. - From there you can literally see everything that's happening on a device. And that makes it possible for such a small program to perform miracles. ### Most mentioned cons - Sometimes the Windows experience feels a bit slow, but it’s not too common. - NC integration failing to install is not easy to track. - Extremely hard to uninstall if the endpoint is deleted from the Management Portal. ## SentinelOne customer reviews Showing reviews 1-25 of 116 (page 1). ### MSP Help Desk Manager Sentinel One Experience - Overall rating: 4/5 - Reviewer: Harrison K. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As it was my first cyber security platform I really enjoyed the threat response, although there was never a major incident, we had minor items that were able to be resolved quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked how easy it was to learn the platform, coming from a business where I did not a similar platform transitioning was easy. #### Cons I do not remember having any negative feedback with the platform at the time I was using it because I had not used a platform like it previously. --- ### A Perfect EDR solution with Autonomous Response Capabilties - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered It has been really positive with SenitnelOne becoming the go to EDR product that we recommend for our clients to meet the EDR requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Autonomous response to threats regardless of being online of offline in connectivity to the management console. Ease of deployment and configuration. The simple UI with the access to the detailed product documentation, which provides comprehensive details needed for operations as well as troubleshooting. The support service, which responds rapidly and sorts out the issues within few mail correspondences. #### Cons They would require few feature additions in vulnerability management to compete with other leading vendors. #### Reasons for choosing SentinelOne The recovery feature with the ability to perform remediation and rollback autonomously at machine speed. The ease of deployment and ability to cover entire corporate infrastructures. --- ### SentinelOne - good protection but can be flaky - Overall rating: 3/5 - Reviewer: Dean R. - Verified reviewer: Yes - Industry: Publishing - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Confidence in the product now (in May 2021) is nowhere near as high as it was a year ago. Recent upgrades have introduced issues for us - we have had to deal with a lot of them manually user-by-user. Current build seems a lot more stable but this was a lot of pain to go through to get to this point. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Agent install - deployed to a PC - reboot and it's working. Web console filtering allows identification of incidents and configuration in a fairly simple manner. #### Cons Some upgrades of the product have introduced major issues. eg One release broke some OS upgrades on certain models of laptop leaving them unable to boot. Another version introduced crippling speed issues with Adobe products. To their credit they do eventually fix these issues, but not quickly enough. #### Reasons for choosing SentinelOne Cost. #### Reasons for switching to SentinelOne Early adopter of S1. Cost and functionality - the daily .DAT updates with McAfee were cumbersome to keep track of and sometimes painful to resolve if they wouldn't deploy. Also it's a fairly archaic concept now to have to update daily whereas S1 has less updates (a lot more than promised) and console management is simply better than McAfee. --- ### S1 is my Favorite AV - Overall rating: 5/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing, I can't imagine doing my job without it. It is fast and responsive. I wish the update rules had more options #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I feel I am in control; with other AVs, I feel I am just looking at logs. I feel I can find what I need and execute quickly on it. #### Cons NC integration failing to install is not easy to track. so there are PCs Missing AV we have to manually audit to find. --- ### One of the industry leaders in EPP - Overall rating: 5/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered We use S1 in tandem with Huntress and the response we get via monitor is second to none. Sometimes S1 will grab and stop things prior to Huntress and vice versa, however S1 gives a great deal of information as to why, how and when it finds something. Support is great, dashboard is great, although it contains alot of information and if you are familiar with how it provides the info or what the info is you can get overwhelmed very quickly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We like everything about S1. Its a solid product with a big feature set and also with the ability to have active threat hunting and also managed detection and response added. #### Cons Its not the cheapest product in the world once you add all the features on, however thats the price you pay for good security. #### Reasons for switching to SentinelOne We wanted a lighter, better product with better support. --- ### SentinelOne keeps us safe - Overall rating: 5/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Plastics - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how it is behavior based and doesn’t rely on signatures #### Cons There are multiple email alerts for each incident #### Reasons for switching to SentinelOne LogMeIn allowed a vulnerability to pass through --- ### SentinelOne Detection Efficient and Invisible - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It detects threats the end users might receive via malware or some other form Its almost invisible to the end users and doesn't cause resource consumption from his machine #### Cons It takes some time to tune it to our needs There are false positive results from time to time that can result in IT blocking users machine --- ### Great product with a great value - Overall rating: 5/5 - Reviewer: Joe R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think Sentinel one is great value for the service that you get. 24/7 support, monthly security reviews and constant changing definitions. I would 100% recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The setup is very easy and quick. The security it offers is top notch. Network security and threat detection is a huge issue in the world and Sentinel One delivers. #### Cons I don't really have anything negative to say about Sentinel One. I guess the only real thing that was sort of annoying was that is can tend to "over flag" programs etc. that aren't actually malicious. This isn't really a problem though once you dial in your preferences. --- ### SentinelOne: An Honest Reveiw - Overall rating: 5/5 - Reviewer: Will s. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great. I have used several other tools and they are just more price per agent with the same or less features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ease of use and vss rollback feature. We get our product through n-able and their support is second to none. #### Cons I have had trouble using their API. I would like to see better powershell modules & better ways of reporting. #### Reasons for choosing SentinelOne Did not want to do business with Kaseya. #### Reasons for switching to SentinelOne To keep it simple, SentinelOne is better. --- ### Best in the world - Overall rating: 5/5 - Reviewer: Jacob W. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It runs in the background and does all the work in the background. Security is very important, and I trust these guys. #### Cons Nothing I dislike. I never have to worry or think about an attack happening. I have full confidence they'll have my back. --- ### Solid performer - Overall rating: 5/5 - Reviewer: Aaron Y. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the product performed well, installed seamlessly and is easy to manage. The metrics inside the console allows you to track in the portal and confirm endpoint installs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was very simple to deploy and ran seamlessly in the background. We did not experience and system lag when it was running or see any user complaints about performance. #### Cons I guess it would be that the price was higher than another provider and of course having a recent security breach doesn’t help. #### Reasons for switching to SentinelOne Security issues needing temporary resolution. --- ### Great EDR - Overall rating: 5/5 - Reviewer: Jorge Mario B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is great for detecting new threats because of its behavioral model. Signatures are still supported for known threats so its the best of both worlds. Management is easy and several groups can be created to apply different sets of policies to endpoints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to implement- Policies are easily customizable- Host Firewall is a great feature- Remote shells allows to quickly investigate incidents. #### Cons - Host Firewall should be improved to control web traffic. #### Reasons for choosing SentinelOne Falcon was considerably more expensive. #### Reasons for switching to SentinelOne S1 offerent more features and the cost difference wasn't significant. --- ### Tony the Tiger would say "It's GRRRRRRREAT!" - Overall rating: 5/5 - Reviewer: Craig Y. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Perfect. Everything has just been perfect. It all started with your aptitude of communicating with prospective customers in a timely manner, which your competitors did not. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how transparent S1 is. We get ZERO complaints about the software blocking or causing other headaches. We like how accurate the matching is and the automatic remediation it provides. #### Cons It's not free (just kidding). There isn't really anything to dislike about the product. You all are on the right track and honestly the only EDR worth replacing Microsoft Defender with after it's all said and done. #### Reasons for choosing SentinelOne Honestly it's been sometime now. I think we evaluated Crowdstrike as well. #### Reasons for switching to SentinelOne Where to start? Sophos was running so hot it was burning out system fans. Laptop keyboards were over 112F hot enough to sizzle finger tips. Sophos support was unwilling to address the issues and responded with "expected behavior". --- ### S1 Review - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Presales was great. No pressure purchase. Answered all our questions. Gave several demos. Support has been great. No major issues during deployment. Updates have gone relatively smooth. Regular communication about updates and new features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to deploy. Agent is lightweight. Locked down our environment - internal pen-testers have trouble bypassing it. Has saved us a few times as users will be users and click on anything and everything. Has been rock solid for the past year. Happy with the purchase. #### Cons Sometimes it blocks things and it's tough to tell unless you really dig into it. Sometimes causes legit software to stop working until you whitelist. No automatic update for agents. #### Reasons for choosing SentinelOne The S1 sales team was open and honest about their product. The Crowdstrike folks shit all over their competitors when we talked to them. #### Reasons for switching to SentinelOne Needed to move into next-gen AV --- ### Made the Move - Overall rating: 5/5 - Reviewer: Jonathan P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We absolutely love the solution. From planning to implementation, the software and support staff have been really responsive and great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the ease of use with the software and how accurate it all is. It makes our daily IT lives a lot easier. #### Cons The cost of the product is a bit much for the upper tiers, but overall justifiable to some. #### Reasons for switching to SentinelOne Inadequate functionality and not that great on reporting of us. --- ### Good product with reasonable price - Overall rating: 5/5 - Reviewer: Ayham J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aggressive, do the job, secure and the mdr is great #### Cons Should sentinel one consider the Quickbooks exceptions and ms office specifically excel --- ### SentinelOne Security computers - Overall rating: 4/5 - Reviewer: Didac L. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we install SentinelOne in our systems, we see an improvement, we are monitoring every computer knowing we are safe #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Automatic deploy, automatic update, control panel easy to use #### Cons activation codes, are so long, easy to put wrong code --- ### Awsome choice in EDR - Overall rating: 5/5 - Reviewer: Charles L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Highly effective, detects zero-day vulnerabilities, flexible configuration. Whitelisting catalog helps with common applications getting set up appropriately for customers. #### Cons As with other AI / Machine learning based solutions, there are false positives, and sometimes this can be tricky to get the proper exclusion in place. #### Reasons for choosing SentinelOne This product was offered as an integrated option within our MSP platform. --- ### +1 for SentinelOne - Overall rating: 5/5 - Reviewer: Curtis S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all I am impressed with SentinelOne. They are continually looking at what they do and asking "Is there more that we can do with this data?" Not all of the ideas were ones we use, but they keep looking at ways to be more useful. In that process they have not lost view of the core objectives to find the bad software, its bad behavior, and kill it. If something is questionable it can track what it doe so that you can reverse it all later. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI and behavior based monitoring as well as the normal fingerprint. Visibility give you the ability to look at process story lines and see how a process was triggered. #### Cons There are some additional functions (like rogue devices) that sounded really neat, but they are not as useful to us as we thought they would be. We get too many notifications for them to be effective. --- ### SentinelOne is a great endopoint management solution! - Overall rating: 5/5 - Reviewer: Donny H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered It has been a great experience and we will continue to use their platform in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SentinelOne was easy to deploy into our environment! #### Cons Honestly not a lot of issues, we like SentinelOne! #### Reasons for choosing SentinelOne Price #### Reasons for switching to SentinelOne Price and Features --- ### Great Product - Overall rating: 5/5 - Reviewer: Jason G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with the product has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful feature of the product is the protection. If an incident is detected the device is immediately disconnected from the network and the team is notified via email. This kicks off a response process for my team to investigate and label as a true incident of a false positive. #### Cons I would say the only weakness of the product is the lack of ad hoc reporting. I have a need to create special reporting and there is not a feature to do that. #### Reasons for choosing SentinelOne Pricing and reputation #### Reasons for switching to SentinelOne needed more reliability. --- ### A great endpoint solution for our MSP. - Overall rating: 5/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it for all of our clients . A must have for our clients where time is of the essence when a potential attack could be imminent. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros The ability to see what machines are protected over a period and their infection during said period is great. #### Cons Sometimes making changes and resolutions regarding infections is cumbersome and not always obvious. Also self-resolving could be easier to review and implement. #### Reasons for switching to SentinelOne This was supported by our RMM. --- ### Great Next Gen AV product for a reasonable price - Overall rating: 5/5 - Reviewer: Tyler D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, S1 is a solid product. We use it on over 2,300 devices and rolled it out with little negative impact to the business, and feel like it does well in defense against malware attacks and detecting unknown/new threats. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a low false positive rate and, in general, doesn't cause disruption to legit user activity. #### Cons It doesn't have a feature to scan offline AWS snapshots. We were wanting this feature because we have one legacy app that is very sensitive to any anti-virus scanning from any vendor and we wanted S1 to scan an AWS snapshot of the app server so we didn't have to install the agent and risk any performance issues. #### Reasons for choosing SentinelOne S1 offered the same product at a lower cost, had a rollback feature that Cyber Reason did not have, and provides a ransomware warranty with their service. #### Reasons for switching to SentinelOne We wanted a Next Gen AV product that could detect based on malicious behavior to improve security. Also, cyber insurance offered a discount for implementing Next Gen AV. --- ### Best Zero Day Protection for small staff. - Overall rating: 5/5 - Reviewer: Roy T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have a number of devices in the hands of not only employees but students too. This solution gives me confidence that the devices that are out there in the wild will not bring something back into and spread in our network. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With a staff of 2 and over 150 employees and nearly 200 devices it is essential that we have XDR that is easy to use and as little work for administration as possible. SentinelOne delivers in spades. I can't say enough good things about this product. #### Cons It is a little on the expensive side of the solutions we have used in the past but so worth it. #### Reasons for choosing SentinelOne Cost, protection, and ease of use. #### Reasons for switching to SentinelOne Protection --- ### SentinelOne Review - Overall rating: 4/5 - Reviewer: Pratik S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great in most cases #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like its Reporting, Monitoring and Alerting capabilities #### Cons I think from an investigative standpoint, the deep dive search capability can be further improved. ## More reviews [Next reviews](https://www.softwareadvice.com/container-security/sentinelone-profile/reviews/?page=2) --- SentinelOne Reviews, Pros and Cons - 2026 Software Advice